Customer Service Order

My client will soon be implementing customer service order and I need to know what are the FI and CO entires related to a creation of a CS order. ....
eg... I know expenses and materials will be assigned to a cs order.... so will it hit the FI system or will they be managed in CO until the CS order is settled?
how is WIP calculated for a CS order?
Thanks

Hi,
When you issue goods to service order,
The inventory gets Dr & Credit, at this time it is not hit to P&L account,
Once if you make any invoice(Resource related billing), then revenue come, and after order settlement,the revenue which is genrated from this order & whatever cost like labour cost & cost of components is hit to COPA,(It flow in P&L accounts),
If you don't want to flow this cost of goods used for order then
IW32 (Change service order) >>> Component tab >>> Select component >>> click on genral data >>> Costing relevancy - Make it not relevent for costing.]
Kapil

Similar Messages

Object Link to Customer Service Order

I have setup the object link in DMS and was able to insert the Customer Service Order to a Document Number. However, I do not see the Document Number when I view a Customer Service Oder. What is the correct path to view the Document Number from a Customer Service Order?

Hi Christoph,
I have already maintained the screens for object link (AFKO). I created a new screen as well and therefore I was able to assign the Customer Service Order in transaction (CV01N/CV02N).
However, when I go to the Customer Service Order (IW32 / IW33), I wasn't able to see the Doc Info Rec number.

Customer service order subtabs

Hi All
I have configured in ECC6.0 the CS order types
but I m not gettting the sub tabs under header Tab as customer address ,order address ,object address
please address where I am wrong any confirguration is missing
Regards
pratap

The standard practise will be to copy SAP standard order types SM01,SM02 or SM03 and then change the settings as required.
Sarang

Customer service Order settlement

Resource related billing.
I created a Service Order. I finished all the steps from Create Order to Billing VF01.
Next Service Order Settlement. I did not activate Profitability. I freezed the settlement profiles and allocation structure.
I configured the settlement to Sales document item.
I cannot settle the order. if I give Sales document also in settlement rule order is not accepting.
Suggest.

Error message.
Maintain the settlement rule of the sender.
I have maintained the settlement rule. I have assigned a settlement cost element to receiver category as SDI.
I got the error message when i do settlement.

Customer service order Form

Dear all ....
I have a problem with output the data of the fleet object (license num, chassis num ..... )found in the equipment master record to the service order form (PM_Common) with printing program (RIPRJT00).
I have make a Z copy from the form and i have made the following changes in order to have these data in the printout but till now i can't have these data , so please help me to find the reason ..
I have created a program with the following code..
REPORT ZZCS0002.
TABLES FLEET.
TABLES AFIH.
TABLES EQUI.
FORM Fleet_Data TABLES IN_TAB STRUCTURE ITCSY OUT_TAB STRUCTURE ITCSY.
DATA:
I_ORDER TYPE CAUFVD-AUFNR,
I_EQUIPMENT TYPE RIWO1-EQUNR,
I_OBJECT TYPE RIWO1-OBJNR,
I_CHASSISNUM TYPE FLEET-CHASSIS_NUM,
I_LICENSENUM TYPE FLEET-LICENSE_NUM.
READ TABLE IN_TAB WITH KEY 'CAUFVD-AUFNR'.
MOVE IN_TAB-VALUE TO I_ORDER.
READ TABLE IN_TAB WITH KEY 'RIWO1-EQUNR'.
MOVE IN_TAB-VALUE TO I_EQUIPMENT.
READ TABLE IN_TAB WITH KEY 'RIWO1-OBJNR'.
MOVE IN_TAB-VALUE TO I_OBJECT.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUIEQUNR = AFIHEQUNR INNER JOIN FLEET ON FLEETOBJNR = EQUIOBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
READ TABLE OUT_TAB WITH KEY NAME = 'I_LICENSENUM'.
IF SY-SUBRC = 0.
OUT_TAB-VALUE = I_LICENSENUM.
MODIFY OUT_TAB INDEX SY-TABIX.
ENDIF.
IF I_LICENSENUM IS INITIAL.
I_LICENSENUM = 'NONE'.
ENDIF.
ENDFORM.
and i have made the following changes to the sapscript form ...
/:   PERFORM FLEET_DATA IN PROGRAM ZZCS0002
/:   USING &CAUFVD-AUFNR&
/:   USING &EQUI-EQUNR&
/:   USING &EQUI-OBJNR&
/:   CHANGING &I_LICENSENUM&
/:   ENDPERFORM
T2   CHASSIS NUMBER : &I_LICENSENUM&

Hi Adel.
Please use tthe following code
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = I_ORDER
AND FLEET~OBJNR = I_OBJECT
AND EQUI~EQUNR =I_EQUIPMENT.
                       or if your where condition is according to your requiremnet means use below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM ( ( AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR )
                      INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR )
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE
instead of your below code.
SELECT SINGLE FLEET~LICENSE_NUM
INTO I_LICENSENUM
FROM AFIH INNER JOIN EQUI ON EQUI~EQUNR = AFIH~EQUNR INNER JOIN FLEET ON FLEET~OBJNR = EQUI~OBJNR
WHERE AFIH~AUFNR = IN_TAB-VALUE
AND FLEET~OBJNR = IN_TAB-VALUE
AND EQUI~EQUNR = IN_TAB-VALUE.
plz reward points if helpful
Thanks,
Suma.

Issue Related to CS { Customer Service order }..Revenue settlement in COPA

A CS order was created with correct partner information, however with the revenue settlement in COPA, the correct partner profit center was not derived. The derived profit center is incorrect and can lead to incorrect data/figures.

Dear amitha,
Please check your work center.
In work center you can find Cost center.
In cost center(KS02) you can find Profit center. Change the right profit center here it will impact on your service order.
Let me know if you need more clarity on this.
Thanks & Regards
Raj

Plant Maintenance / Customer Service Orders - Component Data

I asked this question yesterday but was told to go and look at SAP Help. Which I had done anyway but i've looked again and I'm still confused. On our SAP ECC system we use PM/CS Orders. I can see that I can extract the data from these orders using the 2LIS_17 & 2LIS_18 (Cubes 0PM_C04 & OCS_C03) . However these dont show the linked component data it's pureley operation data. I can see there is a goods movement cube that shows goods movements but is there any standard PM/CS cube that show stock and nonstock components that are linked to operations?
Thanks
Joel

Hi,
Thanks for your suggestion.
I've also already turned on the BC for inventory management and I can see the stock / non stock data there but i want to actually link it to the operation on the order. If the inventory management stuff si the only way to do it I guess we'll have to see if there is anyway of customising to get there.

2 Service Orders created on save

Experts,
We are trying to create service order process type by directly using the logical link "SRV-ORD-CR" from the navigation bar of IC webclient. However its creating 2 orders on save. This happens only once per session.
I have debugged through EH_ONSAVE for the overview view for the component BT116H_SRVO, and am unable to find the extra entity that is created during the save. This phenomenon also doesn't occur when the service order creation page is reached through the search screen by clicking the 'New' button.
Please advise.
Thanks,
Ayeung

Manfred,
It seems like when the leading transaction type is changed, it automatically creates the transaction that is placed in that field.
For example, if we use Transaction Type 0010, it creates a transaction record and a customer service order on save.
Any suggestions on how to avoid creating two records/orders?
Thanks,
AYeung

Automatic Rule Determination Based on Service Order Type

Hi Experts,
I have a requirement to determine the rule based on the custom service order type.
I have created 2 custom rules which are then assigned to 2 different org units as needed.
Now the thing is i want to avoid putting condition step if else based on various order types.
Is there any way by which i can directly determine which rule to be used by passing the Order type.
If there is any FM then please suggest and also how to use the same.
If no FM exists then is there a possibility of having only 1 if else condition and assign rule number in local container variables and pass it thought out the workflow to all the manual validation workitems. Please suggest how this can be achieved.
Thanks,
Jessica

Hi,
only 1 if else condition and assign rule number in local container variables and pass it
thought out the workflow to all the manual validation workitems
Create a workflow container element lets say with probably 15 characters length...
Now create a background step in which you determine the rule based on the order type.
data: lv_Rule(10) type c.
if order_type eq 'X'.
lv_Rule = '1234567890'.
else.
lv_Rule = '0123456789'.
endif.
" export the rule concatenated with 'AC' which indicates a rule...
concatenate 'AC' lv_rule into ev_rule. "ev_rule size may be lets say 15 characters.
condense ev_Rule.
"export the EV_RULE to workflow and store it in WF cotainer element.
In the step where you want to give the rule, select the Agent type as Expression and select the container element.
Hope this would solve your issue.
Regards
Narin

Mainataince/Service Order possible in SRM 7.0 SUS ?

Hi Experts ,
We have SRM7.0 and We have requierment to access the Mainataince/Service Order by Supplier in SUS. I am sure that is not a part of Std SUS functinality Order Collaboration in Std SUS system
Can anyone please confirm me wheter any how it is possible ? If yes , how ?
Thanks in advance
NAP

Hi,
Maintenance Order/Customer Service Order are not setup in XI scenario.
PO/Conf/Invoice etc are setup in XI scenario so that you get(see) those(MM) documents in SUS.
Now if you can tweak XI scenario you can get those documents in SUS.
P.S. All documents from MM generates IDoc. I think you should look for IDocs in MM so that you can setup XI scenario accordingly.
I hope it resolves your doubt.
Regards,
yaniVy
reward if helps

Service Order - Sales Order Linkage

Hi All,
I have a listing of Service Orders which I am attempting to match to their corresponding Sale Order but have not had any luck. I have seen a few threads on similar topics on the forum but none have seemed to solve my issue. Anyone know of a way to link these two items?
Thanks!
Steve

Hi, this is what I have received from the expert:
I assume you would like to select Customer Service orders (CS) to see their related/assigned Customer Orders (SD-Orders)
In transaction DP90 (single order selection) / DP95 (range of orders), you have a selection screen which allows you to select service orders/customer orders
Both transactions provide a list for orders to create a billing request.
Let me know if this helps and I can connect you directly with him

Historical vehicle service order

Dear SAP Gurus,
I need to know that is there a way that we can put all the historical data (Vehicle service order) in to SAP and if there is than can you please let me know the transaction code and all stuff.......Coz if we talk about Customer service order so there is Historical orders that you can maintain by IW61.
Thanks & Regards,
Mohsin

Hi
In customer master data, VKXX (t-code) you will get info on the vehicle history for that customer only..
You have to search in dbm data-fact sheet/memo pad...
Or you can create a Z-report based on your requirements...
Regards,
Ashutosh

I am having an issue regarding a placed order via customer service department

I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

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In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Customer Service Order

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