Customer service warranty for components in an equipment

Hi Friends
Pl guide me how to configure the warranty for an equipment where only few components only will be replaced free of charge to the customer during warranty few components are charged during warranty, how to bill for the components that will be charged during warranty.
Thanx and regards
syed.

I, too, had to followup via telephone with Tech. support in the Philippines.
They dropped the ball, but quickly regrouped and the process is back on track to attain a fix.
Apparentely, there is a "Service Depot" in San Jose, TX (SAT).
I did not experience "hold times, " so only can advise to telephone back, take names and notes.
Ask to speak with a supervisor, if at all possible, try and remain somewhat calm.  

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