Customer Support- Customer Warranty.

Hi,
We are implementing SAP in an IMC company,where i am the SD consultant. we are also implemenating CS module in limited functionality.
Can someone please guide me,a s i have to configure customer warranty in CS module, can someone also advice which material i should refer for the same, relating to configuration.
Is CS a part of CRM?
Since i am implementaing CS for the first time.
I have tried searching SAP also for the same, but of no avail.
In case u can guide me, kindly mail teh required on <u>[email protected]</u>
Thank's

Hi:
The info for warranty can be found in SPRO using:
PM and customer service > Master data in PM and CS > basic settings > Gurantees.
Warranty Types is very important.
The warranty dates (start - end) is entered in the Equipment Master under the Additional data 1 tab.
Give that a try.
Please reward if helpful
Regards
Aaon

Similar Messages

I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum

I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum

A copy of what? Version?
Did you actually talk or chat directly with someone from Customer Support?

You own Snapfish...........................See below re customer support

i wrote an email to customer support........3 days later that ask me for THE order number,,,,,,,,,,,,,,,,,,,,,,,which they have in their subject line. See BELOW THEIR EMAIL
called 800 put on hold for 20 minutes
YOU NEED HELP THERE .............. can you get people that speak english to read help emails
Subject Re order 6502715006
Discussion Thread Response (Vijaychander) 12/20/2010 01:49 PM Hi Michael,
Thank you for contacting customer support.
Please let me know your order number.So that we will assist you in the better way.
Please let us know if we may be of any further service.
Thank you,
Vijaychander
Snapfish Customer Support Customer By Email (michael voticky) 12/17/2010 08:47 AM ups claims by tracking that this was delivered yesterday
we never received it
please see below, this was an xmas gift and i am very very upset

These are the forums for HP consumer product support, you need to contact Snapfish directly.
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Rules of Participation

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Worst ever Customer support in my life

Hello Team,
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
Guys Today is 21st Feb 2014 and you know what still nothing has happened. Wont you get frustrated?. Since today I would have made like 100 calls atleast 1 in a week. Every time I call they would say " we will get back to you sir" and thats it. Today when I called Rahul he says Sir be patient it seems. Are you joking?. I have been showing patience for the last 8 months and in a couple of months we will celebrate 1 year(Anniversary). What would you expect me to do at this point?.I will never ever recommend a Lenovo product to a anybody that I know.Please close such pathetic service centers which frustrates your customers. I need an answer ASAP or planning to go to consumer court for Justice. I still expect positive outcome.
Moderator Note; private information, name of associate, s/n & picture showing s/n edited for member's & others' protection

Your complaint is with the computer store that you took the computer to. Go back to the store in person and get your computer back. They've had it long enough for you to know they are never going to fix it. Then call the Lenovo customer service number on this website (for India) and work with them.
This is a user forum, not a Lenovo customer service forum. By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..
Keith
Formerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891
Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

I am very very tired write this,
HP (Very worst Customer Support)
I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
Its having 2 years of warranty.
It was working fine till last month.
But after that unfortunately its not working I dont know that why its not working.
Then I find out the service center in chennai,
Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
Thay replied that "This is not a HP support".
Again I searched for the HP Service Center and I found another service center
That address is
FORTUNE MARKETING PVT LTD
(HP PEN DRIVE SERVICE CENTRE)
G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
044 42663456.
And I callled this number (044 42663456) on 09-August-2013 Morning.
They asking my pen driver model. I replied that model is v220W.
He simply reply that "We are not repairing that model".
Then I asked that "Can you tell me where I can repair that model"
He just replied that "No Idea!!!" and he cut my call.
I was very scared that kind of activities.
I am asking this question, Please reply
They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation

Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

Worst Customer Support THINKPAD YOGA

Worst customer support ever. I have been transferred over 10 times (I think maybe 12 times now) while trying to resolve a very simple warranty issue. I am not sure if it has been resolved yet or if its working. Will check my warranty status a week later to see if changes are reflected if not, I guess I will have to endure more horrible services until it is resolve.
Story goes like this
I purchased this machine in the Microsoft Store in Toronto, I find that it is missing like 60-100 days from the warranty. I cannot register the warranty for my device online. I chat with the chat suport on lenovo website which redirected me to call the number on there. Get transfereed 6 times or something, than got told to email my proof of purchase receipt to a email with subject title involving my case. Did that few days later or a week I get a call today...
I get a call this morning got a case number, gets transfer to Atlanta Georgia support told the guy I am frustrated very the terrible customer support gets told to F OFF basically and says they're in the US they can't do anything to get Canadian information and hanged up on me (I think his name was Kenneth? Not sure, I would love to talk with Atlanta supervisor/manager of that support place to report him).
I call 18004267378 I luckily get the same guy which redirects me to the Atlanta support again. I received Frank who was pretty helpful gets transfer to Canada support again, Canada side couldn't help escalates me to a girl name Stephanie during the call midway the phone just hangs up/disconnect/she hangs up/I don't know... Call support again, received Canadian support, he looked at my case number and was helpful spoke with supervisor and gave me another case number.to follow up on(?).
TLDR: Long story short, I purchased this machine from Canada but it was appearantly registered/opened in America by whom I presume to be Microsoft Store to do their "SIGNATURE" install of Windows 8.1 which activated the warranty. I get bull stories from Lenovo Thinkpad support team from Canada and USA side accusing each other they can't fix it because I purchase the machine from America from the Canada side and the American side says they can't fix it because I purchase this machine from Canada side... Constant transfers of calls and escalations brings no hope. Maybe I got lucky and the Canadian support guy said he escalated this to his supervisor. I am not sure what happens, will check my warranty status a week later if it doesn't reflect I'll call again.
Any mods or someone at the company here can ask for my case number and PM regarding this issue.
This is very tragic event, probably will never ever buy anything from Lenovo anymore. If this was from Apple I probably would've gotten this issue resolved. For those who plan on buying this device from the Microsoft Store, beware they probably open the machine to install their SIGNATURE Windows 8.1 in the US and it triggers the warranty and you're stuck in limbo trying to get justice from Lenovo.
Thank you for listening to my rant/frustration.
Sincerely,
James416

Welcome to the Lenovo Community James !
Sorry to hear of the run around you got.
In regards to the warranty date, what happened is when Lenovo sells a shipment of computers to a retailer like Microsoft, Best Buy, Tiger Direct, etc, the warranty date starts on the date of the sale. In order to compensate for the product sitting in the retailer's warehouse or on the shelf, Lenovo will generally add an additional month to the warranty period so a 12 month warranty is now 13. In your situation the product sat longer than expected so in these cases Lenovo Support will adjust the warranty period from the date of your purchase once they receive a copy of your receipt. Hopefully the supervisor will be able to straighten out the matter for you.
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
★ Find a post helpful? Thank that member by clicking on the ☆Star☆ to the left awarding them a Kudo.
★ Posting a problem and a reply is helpful and it answers your question, please mark it as an "Accepted Solution"
★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

Customer support - how do I get them to talk to

I have a problem with my zen nano plus - it keeps losing its display. I bought it last September but have only been using it since November as Amazon delayed shipping it. Whatever its still under warranty.
I first started e-mailing Customer Support early in June and they were very helpful but all the ideas they suggested simply did not work . Eventually I think they accepted that. About a fortnight ago I got a message which asked for more information , but which also gave me the impression that they may be intending to deli'ver a replacement or at least an envelope to return my faulty machine in. On the other hand it may be that the information I provided was insufficient.
Since then I have heard nothing and they have not responded to my E mails asking for a response or at least an acknowledgement of my reply.
So I am sending this in the hope that someone in their customer support will read it and e mail me with an update or send me a telephone number so I can speak to a human being!

As long as the application is in the Applications folder and its permissions are not restricted to you, your husband can use the application from his account unless his is a managed account. If he has an admin account then he should have open access unless the application's permissions are wrong. This may happen if an application is installed by drag and drop instead of with a proper installer. In the former case the application takes on permissions for the user who installed it.
A properly installed application in the Applications folder should have these permissions:
Owner=system with r/w privileges
Group=admin with r/w privileges
Other with read-only privileges
You can check and change these by selecting the application and pressing COMMAND-I to open the Get Info window. The information is in the Ownership and Permissions pane of the window. To make changes you need to click on the little lock icon and authenticate with your admin password.

Misinformation from customer support

My Zen Sleek? ( non photo) suddenly froze and stopped working . Ive cleaned up, rebooted and formatted and it now is not working at all. I went to update the firmware as suggested and it wont run on my computer as its Windows 98SE. I contacted customer support as its under warranty?and they have told me that the Sleek is not for use with anything before Windows XP and "?to kindly use it with an XP OS ". why then?do the requirments state Windows 98SE ? and what am I going to do??I have a MP3 I saved up for that doesnt work unless according to CS I buy a new computer?Can anyone help I'm ?really floored with this level of customer service

No, they are right, the Sleek Photo, like the Sleek, states in the System Requirements that it requires Windows XP SP or higher. You can find the requirements here:
SID 3450
The Sleek Photo is PlaysForSure compliant, and part of that standard laid down by Microsoft requires Windows XP(SP)
I'm not sure where you saw requirements stating Win98SE, but I remember that product coming out since I worked on the phones, and it's requirements said WinXP then. I'm sorry, but it really just won't work on Win98SE.
Dale

Complaint on Italian Customer Support

Hello,
I would like to complain on how Italian Customer Support is dealing a technical issue on my new Lenovo AIO B750 bought in October 2014. After only 2 weeks it started to turn off the screen and changing between PC/HDMI mode by itself ( I guess the problem was a touch sensitive control panel in the lower right corner of the screen). I phoned the Customer Service and was then subsequently contacted by Medion Italia. They were very quick to organize a TNT courier who took away my computer on November the 3rd. Unfortunately since then things have started going wrong. For over a month now I haven't received any feedback from Medion and on my repetitive calls to Lenovo Customer Service they keep on saying that they are still waiting for a spare parts. They also advised me to write a letter of complaint to Medion, which for me is strange as I bought a Lenovo computer, with Lenovo warranty and Medion is only a "third party" company for me. Anyway, they haven't answered me yet, neither.
I would like to ask you an advice who should I write/call now to get my computer back?
Kind regards,
Andrzej Bet
P.S. My client number is 500337157

If you click on the contact us link (towards the top of this forum page just to the left of the search option).
Then if you select - My Products or services then select the email option.
Feel free to raise any issues (but no personal account details) on the relevent subforums here if you want any advice from the community of users.

6th generation nano screen black but able to touch screen from memory to get music to play..called customer support they said it's the backlight since touch screen can still be touched and music can be played..any thoughts?

second 6th generation nano..again with the same problem..screen is black will not turn on but am able to touch screen and get music/radio to play...able to touch around on screen from memory..nano is recognized in itunes and computer..but screen will not turn on..called customer support today..of course out of warranty but was told that it sounds like my backlight is burnt out and that's all i need fixed, told that it shouldn't be that expensive (live in myrtle beach SC) and that my screen is fine since i am able to touch around on it...any thoughts?
thanks to all for any advice or input..will try to take to local icitymac store in next couple of days
jenn

Replacing the backlight usually requires replacing the entire front LCD/digitizer. And yes, it sounds the backlight has burned out.
Keep in mind that if you go the Apple route, they won't actually repair the iPod, but instead will do an out of warranty exchange meaning your current Nano will be replaced with a refurbished model of the same capacity and generation.
B-rock

Please help!!! don't find any way to contact customer support other than t

My Zen Microphoto doesn't work, I turned it on, but it freezes on the main screen where it says Creative labs, but doesn't do anything at all, actually it doesn't even turn off. Even when I conected to my computer, it does not detect it. I'm still within warranty I think... but no way to contact for an RMA.
please provide as much info as you can, i already removed the battery for an hour and put it back again, and recharged but it doesn't work

sltalavera,
Have you try running Cleanup/Format option in the player Rescue mode yet? Gi've it a try first if you have not. If you're still having problem with the product, you can contact Customer Support in your region for further assistance.
http://www.creative.com/language.asp...upport/contact
Jason

Customer support not customer friendl

Is it just me or does Creative's customer support suck?
I call and the first thing they do is try to sell me extended protection on my Zen Micro!
The do not even ask what my problem is!
They ask for my email, address, phone at least 3 times!
Then they only listen to the "Easy" problem I have, not to my entire problem.
My unit is less than month old, and the headphone jack stops working, and then my computer stops recognizing the unit!
I wish I had read these forums before I ordered my MP3, I probably would have pourchased a different brand.
Overall Creative Rating on a scale of to 0 -------2

My experience with Creative Support hasn't been a good advert for the company either.
The player whilst rather a good choice has proved to be the wrong buy as I can't get it repaired for love nor money and I'm only two months into my Warranty! Oh yes you can have a smaller model sir, or perhaps you'd like to have last year's model, but no sir you can't have your model repaired! I've been told that my issue will be with the hard disk and basically that will cost me the price of a reconditioned lesser alternati've. This is despite my evidence that the dri've is still functioning. I think that all my unit needs is a new case and front panel controller, but alas Customer Support will not be drawn into providing what you would like to think of as customer service! Beware! No Support for Zen Touch 40Gb, as the European support department do not have any spares for the 40Gb unit and they have no intention of attempting a repair.
My best option might be to claim on my house insurance and go buy an Ipod. I bought Creative because it saved me a few quid and offered superior battery life and more Gb per quid. But with no support now I wish I'd followed the herd!

Creative "Customer Support" Is A Total Joke

I've had my Zen MX for about 2 months now & have e-mailed customer support 3 times regarding 3 seperate issues. The routine is pretty much the same in every case:
. I e-mail them with a problem
2. They scan my e-mail, pick out a couple of key words, & refer me to one or two of the FAQ's.
3. I respond that I have previously read all the FAQ's and that the ones they referred to had nothing at all to do with my problem.
4. They respond with "I don't have an answer at this time but your problem will be referred to our "escalation team."
5. Some one from the "escalation team" suggests that I do the clean-up & reboot procedure.
6. I respond that I've already done that.
7. They respond with "you need to update your firmware".
8. I respond that I've already done that.
9. They respond with they have no solution for my problem but that it will be referred to the technical people.
0. I never hear from them again.
I would strongly suggest that Creative fire all the support people and with the money they save, make some improvements to their products such as:
a) Get rid of that horrible Centrale program and give us one that actually works once in a while.
b) Fix the firmware so that music (or videos) in the main player integrate with files in the memory card.
c) Improve the product so that it doesn't die 0 seconds after the warrenty expires.
BTW, the good folks on this board helped me with all 3 of my issues...thanks.

Re: Creative "Customer Support" Is A Total JokeI see they haven't changed at all.
A couple of years ago I had a problem with the headphones connection on my Creative MP3 player due to it having been dropped. I sent off an email requesting the name and address of their nearest service agent to see if it could be repaired. Their reply was to ask what was wrong with it. I told them to which they replied that it was not under warranty any more. I advised them that I was aware of that and was happy to pay for any repairs. Their answer was that it was not under warranty and could not be repaired.
Remember that the original question was for the name and address of a service agent.
From this one can draw one of two conclusions. Either they have no service agents or they are all totally incompetent.
With nothing to loose I oulled the player apart and with a $.50 tube of super glue and 5 minutes of my time it was up and running perfectly. 8 months later it gave up the ghost and was replaced with an Ipod which has performed faultlessly.

Customer Support- Customer Warranty.

Similar Messages

Maybe you are looking for