Customer tracking problem

Hi guys,
I am doing a Yoga Studio Website. For the most part it is going pretty straight forward, but the issue is they need a customer tracking feature built in that they can just scan a clients card and it records that they were there and and reduces their number of pre purchased classes.
I can do this very easily with PHP/MySQL. However I see no way to do this with Business Catalyst.
So is there a way that I can pull the customer contact data from the BC site into an external php site that I will have to build for them to track their client visits?
Having to enter client info twice into two different systems is not a good option in this case.
Any ideas?

Hey BRad.
Use the BC data but API.
make a custom field which is their pre-purchase classes. They can pay and make request for them on the site and admin can update the field there.
API wise you external system pics up the scanning links directly to you middle layer (PHP) which processes and updates BC for them.
The Data needs a unique identifier so their email or I'd so you can look for them on the BC site and then update the data.
Or it could be done manually in the CRM when ever that happens.

Similar Messages

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Tracking problem?

I am working with tracking problem. I am somewhat new to VC++. I have to take several data from the position sensor and read in the PLC and feed the data to the motor to run. That is fine.
But the problem arises when I receive the data from position sensor within a range between +5% of the standard value or -5% of the standard value. If the data value exceeds the range, I want an error message to pop-up.
How can develop this code in VC++?

Hi KRAZE4LV,
You could use an if statement to check whether the data is outside of the range or not. When the data is outside the range, you can then call the message pop up box. I've included an example link below for you reference.
http://msdn.microsoft.com/en-us/library/aa381915%28v=vs.85%29.aspx
I hope this helps.
Regards,
Josh L.
Applications Engineer
National Instruments

Package Apps Customer Tracking Modal Page how to pass parameter

On package application "Customer Tracking", there is good example about Modal Page. Quite simple but it work quite nicely.
The step to create this Modal Page:
- Create new region, set display poinrt: After Header and use region template: Modal Region and set the Static ID (eg. ActivityModal)
- Create the page item and put it on the above region (eyample: Name, Company etc.)
- Create a button, set the action to "Redirect to URL" and enter the URL target to: javascript:openModal('ActivityModal');
Now when you click on the button, the modal page will be display.
My question:
How can I pass a parameter to the modal page, example: I want to pass text 'Johnny' to the Name page item which is on the modal region.
Any idea ?

use the $s function right after. I used this to pass first name to the field.
javascript:openModal('addContact');$s('P110_CON_FIRST','#FIRST_NAME#');

How to Remove Custom Tracking and Leading

Hi, I am trying to edit a long document in InDesign which has already had a lot of custom tracking and leading applied to it in order to correct the "widows and orphans" in it. I want to remove all those custom changes in order to edit the text, and then reapply them as I reset the text in InDesign afterwards. Can someone tell me what is the easiest and quickest way of identifying and removing those custom changes (mainly tracking and leading) in InDesign?

I want to remove all those custom changes in order to edit the text, and then reapply them as I reset the text in InDesign afterwards. Can someone tell me what is the easiest and quickest way of identifying and removing those custom changes (mainly tracking and leading) in InDesign?
Well, assuming you want to reapply custom tracking & kerning manually, then
Find any character - ^? in the FInd window
Leave the "Change to" field blank and specify Kerning of Metrics and Tracking of 0 in the "Change Format" area

Mighty Mouse Tracking Problems with Mac mini core duo

I have a new Mac mini core duo (2GB RAM, 100GB HDD) and I'm having problems with my USB Might Mouse.
The cursor stutters and doesn't track with the movement of the mouse and it will sometimes leap to a different part of the screen or get stuck at the last place it rested. At other times the mouse will track smoothly for a while before starting to stutter again. The behavior isn't consistent.
Is anybody else having tracking problems?
Any thoughts on what might be causing this behavior?
iMac G5 20 & Mac mini 1.42Ghz, PB G4 1.67Mhz, Mac mini core duo Mac OS X (10.4.6)

Hmm, this could be one of two things. Your mac might be faulty (Harware wise) which would suck. But, hopefully it is a problem with your drivers that need updating. Try these 3 options.
1. Update you mouse driver.
2. Update you video card driver (Video cards can sometimes affect mouse sensitivety -don't ask why)
3. This is my last solution, before consulting a technician (For money if you can do it free talk to one!) or returning your mini: Try reformating/reinstalling Max OSX and if u have bootcamp check out wat happens to the mouse in XP check for the same problem if it doesn't happen in XP your hardware is safe. IF the problem continues after this... looks like your hardware is bad in that case i recomend a return or send back (If your on warranty).
GOod luck,
Wannabe

Customer Tracker Packaged App Developer

I'm working on my own CRM app, and there are a few features I like in the customer tracker app that I'd like to see how they were implemented. However, when I install on apex.oracle.com, it says that the editing of it is locked. Is there anyway to see the developer version of this app?
Thanks,
Scott

The Packaged Application can be unlocked, if you click on the application in the builder - choose the option "Manage". Select the "Unlock" option.

CUSTOMER TRACKER

I downloaded and installed “CUSTOMER TRACKER, 1.1”
I want to run my environment but there are missing.
http://apex.oracle.com/pls/otn/f?p=51079:100:2504794383409954::NO:::
If you have a chance, let me know how to fix it.
Thanks in advance,
Sam

Hi Sam,
Seems your CSS file missing there. Check the theme under the share components. May be you have to edit the default style sheet there.
Hope this helps.
Regards,
Tajuddin
http://www.chittagong-it.com

Duplicate track problem w/ Sheryl Crow's Wildflower

Late last month I pre-ordered Sheryl Crow's new album, "Wildflower," on the basis of an alternate (acoustic guitar?) version of the song "Always On Your Side" being included. I just discovered today that both tracks are identical. I went to my account purchase history to see if there was any information there but it only shows that I downloaded one version of the song. Anyone else have this problem or am I imagining things? Unfortunately I cannot find any of the information I had showing this special version being included in the pre-order.

Okay I wrote a message to iTunes support documenting this issue. Here's the response I got, which seems to suggest that my problem has to do with not having the most recent version of iTunes (which I do have). It doesn't appear that they even read my email:
Dear Customer,
Thank you for your interest in buying music from the iTunes Music Store. To buy music from the iTunes Music Store, you need to upgrade to iTunes version 4.9 or later. You can download the latest version of iTunes at no charge from our website.
http://www.apple.com/itunes/download/
If you're using a Mac, you'll also need to upgrade to the latest version of QuickTime to watch video previews or purchased videos.
http://www.apple.com/quicktime/download/
If you run into trouble with the installation, here are some articles that may help.
Mac: http://www.info.apple.com/kbnum/n301349
Windows: http://www.info.apple.com/kbnum/n93976
We hope this helps get you up and running. If you continue to have trouble downloading or installing the upgrade, please email us using the form at the bottom of this page.
http://www.apple.com/support/itunes/musicstore/download/
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Now what do I do? Is there a phone number to speak to a real person at Apple? Help!

Truly Terrible Customer Service- Problems With Lenovo U410

Hello everyone,
I would like to share my Lenovo Customer Service experience.
While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.
I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying:
"Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase.
In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss.
Please follow the instructions and your machine will be repaired under warranty."
A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project.
I was delighted when I got the email:
"We have completed the servicing of your item.
Your item is now being packed and prepared for dispatch. You can track your package online..."
However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to say, I wasn't happy. I contacted Lenovo again, their customer service agent apologised for the bad experience and said that the laptop will need to be sent back again. For me that meant another 2 weeks without the laptop!
This Tuesday, I finally received the laptop back. After using the laptop for an hour or so, the horrible stripy screen appeared in front of my eyes! This time I was absolutely infuriated!! The laptop was sent back twice and the same problem persisted. I got my phone and rang the Customer Service to ask what the hell is happening?!
The answer I got this time was that the laptop was purchased in Poland and therefore it is not covered by the International warranty!! A few months of dealing with the company, a couple of phone calls and sending the laptop off for a repair twice to be told that they didn't fix it because the machine is not covered by the International Warranty?!
This is my short story of my terrible customer experience! I am not satisfied with the way this company operates, takes my laptop off me, sends the laptop off to their repair centre in Germany to then say that they cannot fix it?! Could anyone who works for Lenovo please explain to me where is the logic in that?

I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company!
Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical.
The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable.
Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

Custom Rule - Problem in passin values From Rule Container to WF Container?

Hi Guys,
I am having hard time passing values back from my custom rule. I have created a custom rule to determine the agents in PFAC which takes in the Person number as import element of container. It determines the Manager as agent and I am passing Managers Person Number back to workflow. If he dont approve the Request then it will be passed to his boss. In this case I will pass this imported Mangers Person number back to rule so that his boss will be determined as agent. I have created ZRULE function module. I am passing value back from Rule container to Workflow Container using following code.
swc_set_element ac_container 'SUPERPERNR' lf_super_pernr.
I have created a element SUPERPERNR on rule container and workflow container as well .The problem is in the Rule container I am not able to create SUPERPERNR as export parameter. The tick mark is grayed out and there is no option for setting it as export.
My question is do I have create a Export element on Rule container or Not? If i just write the code
( swc_set_element ac_container 'SUPERPERNR' lf_super_pernr ) will it set the value in WF container? In my case it is not setting. I have to bind the values from rule container to WF container and if My rule container element is not allowing me to click the tick mark as export how can i pass value of of rule container back to WF Container?
Please help me guys.
Thanks,
Manish.

Hi Manish,
     Same scenario I have developed in my system. This all steps I did in my system.
1) Created a Z function module which takes import parameter (Parameter name = 'EMP') in the
    format 'US100123'.
2) This in turn fetches back the supevisor or boss as an export parameter (Parameter name = 'BOSS') in
     the format 'US100245'.
3) This function module is attached to a BUS object(SWO1).
4) While attaching this function module to BUS object you need not do any manual coding it is done
    automatically.
5) Implement, release and generate this BUS object.
6) Create a new variable in your workflow (Parameter name = 'ZSUPERVISOR') for storing the value
    which is returned by the Z method.
7) Create a new task.
8) Put in your BUS object name, then your Z method name, select background processing checkbox.
9) Press save, it will ask for transfer of missing elements, select yes.
10) Then you will see a green button below your Z method name click on it.
11) Top portion contains your Z method variables, below to it you have the import parameter window in
      this window you should have &EMP& -> &EMP&., below to import parameter window you have
      export parameter window in this window you should have &BOSS& <- &BOSS&. (This is method
      binding).
12) Now click on enter button then click on back button it will generate the task binding automatically
     just press yes.
13) Now click on binding exist button.
14) Here you have the Workflow container variables as well as the system container variables.
15) In the import parameter window left portion is for your workflow variables and right portion is for your
      method variables. In my case i had sent workflow initiator and fetched his supervisor. The Import
      parameter binding was &WF_INTIATOR& -> &EMP&. and the export parameter binding part was
      &ZSUPERVISOR& <- &BOSS&.
16) Save the task and run the workflow.
Regards.
Vaibhav Patil.

Customer Replication problem from R/3 to CRM

The scenario is: We have upgraded R/3 to 4.7 and the logical system names have changed. CRM is still the same one ( 4.0 ).
Everything works fine. If I create an order it goes to R/3 and If I change an existing customer in CRM or R/3 it get replicated into the other system.
But if I create a new customer in R/3, it does not go to CRM.
All the tables are ok with the correct logical name and RFCs are working fine. Serial numbers are ok too and Delta download is active. I do not know what else I can check.
Did you have any similar situation? Any ideas of what I could check?
Any input is highly appreciated.
Thanks!

Hi Ankur & Michael
your points did help me to rectify the problem. here was another solution i did try and it worked out.My problem was in table CRMPAROLTP, in the field CONSUMER. It seems that 4.7 does not need to have this field filled. So I remove the entry and the information flows.
PS. I had awarded the points for both of you.
Thanks
SP

Apple customer support problem 1st gen Time Capsule

Not sure there is any real point to this since Apple doesnt seem to really engage in these forums. However, I recently had a 1st gen. Time Capsule die per the well-documented power supply failure problem. After some prodding I was able to get Apple to replace the unit though it was a handful of days out of the replacement window.
Unfortunately the Apple "genius" did not include my full business address on the shipping label and the unit has been in Fed-Ex limbo for nearly a week. I have of course since provided Fed-Ex with the full address of my company office. However, they will not revise the shipment info without Apple's authorization. I have left 4 voicemails for the Apple "genius" requesting they update my address so the unit can be delivered. So far nothing, nada, zip... I'm glad my own staff are merely engineers, not geniuses.
To add massive insult to injury, today I received a reminder email from Apple that they have a $500 hold on my credit card and have not received the defective unit back.   Really? no sh*t! I've not received the replacement unit or return label due to Apple's negligence...hello...welcome to automated email ****. Of course, there is no reply address ANYWHERE to be found on Apple's website.
So, I'm sitting here with a dead network, $500 balloons on my credit card and no way to correct the delivery address on the replacement TC.
Hey Apple, ***?
This is not the Apple I know and love. If I wanted Dell quality service I'd have saved the money and bought a Dell. I hope this is not the start of a long slow slide back into the Apple of the 1990s.

Agreed that an outright trainwreck such as this is atypical. However, I am noticing an overall steady decline in customer service at the local Apple stores as well. The "geniuses" at the Pleasanton Apple store are downright rude and unhelpful. That is why I even bothered with phone support this time.
I think the phone support attitude is what started me off on the wrong foot. This unit has a well documented power supply defect for which Apple issued a TSB and even reimbursed people who had to replace the unit due to the power supply failure. When mine failed, I was actually told by the front line genius - "well, it lasted 2 years, that's pretty good".   That is a Dell/Gateway/Compaq/General Motors attitude.   A $500 router should last more than 2 years. Cisco enterprise level routers last forever. Several years ago the white iMacs had a power supply problem. Mine failed 4 years after purchase and Apple cheerfully fixed it without question or issue. They had it back to me in less than a week.
My expectations for support are commensurate with the price of Apple's products. It is a luxury high-end brand. For perspective: This router costs more than a complete Gateway desktop computer system.
When you buy a BMW you expect a certain level of service, When you buy a GM expectations are lowered along with the price of entry. I don't expect to ever have to chase down keystone cop problems like this. My time is far too valuable for that. This is why I buy Apple computers and not Gateway computers.
Is it typical? maybe not. Is it foreshadowing what is to come now that the company is back in the hands of the bean counters that nearly ran it into the ground last time?   Maybe.

Custom command problems on Mac OS X

I am seeing a problem with custom context commands in our custom connector that is also reproducible with the sample FTP connector shipped with the SDK. I am using Adobe Drive 3.2.0.41 on Mac OS X 10.8.2
For my test I am connecting to a FTP server and attempting to run the "File Properties" command from a file's Adobe Drive menu in Finder. When I first start Drive and connect, the command works and the "File Properties" dialog appears as expected. However, if I disconnect, reconnect, then browse back to the file and attempt the command again, the File Properties dialog does not appear. The Finder window does kind of "grey out" as if another dialog is about to be shown, but it never is. I don't see any kind of error messages in the CS5ServiceManager logs.
If I disconnect, close Drive, kill the AdobeDriveCS5 and CS5ServiceManager processes with Activity Monitor, and then restart Drive and reconnect, the custom commands work again.
Has anyone else experienced these kinds of problems with custom commands on Mac OS after a disconnect/reconnect cycle?
Thanks,
Brian

Our only other environment we could set up was on Mac OS 10.7.5, and we could not reproduce the issue. Based on that it would appear to be something new with Mac OS 10.8.

Customer tracking problem

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