Customize Issue Management mail

I want to customize mail that get sent when status change on a task in Issue Management.
Dose anyone know how to do this?
Witch Action Profile and SmartForm are used?

goto SPPFCADM
CRM_ORDER
choose action defintion and here choose ur action which is sending mail ..e.g email to message creator.
Here goto to processing type and you get the name of the standard smartform
Goto smartforms transaction and copy it to z* and make modification as per req...
similarly you can enhance the clas etc....
thus create a new zaction for mailing by copying from std and call this smartform and class
Chk this blog
/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
This will solve ur prb
Regards
Prakhar

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Customize Data Manager Package

Hi
m new to sap bpc nw version.Can anybody help me for the following issue
1)I want to copy data from one sorce member to multiple destination members. I have used Copy Data Manager Package in BPC NW Version,but its not allowing me to select multiple members of a dimension n the destination.The "Next" option itself is getting disabled.The same was enabled in MS Version.
How can I customize Data Manager Package to get Multiple Selections?

As "Copy" is predefined BPC DM package ,this DM package can not be customized. Copy wizard wont allow if source & destination members are of different count . If destination members are less , then you can run Copy package multiple times. If destination members are more , you can try creating simple script logic to copy .
Edited by: pkrishnas on Oct 27, 2011 5:49 PM

Issue management - Email transmission to message processor

Hi all,
I am now working in issue management( solman - sp15 ). Here i am trying to create a automatice email transmission to the message process when the issue assigned to him, But its not triggering a mail.i have worked in servicee desk management to sens a automatic mail transmission.
With that knowledge i have worked in this one also..
Here i used the action TASK_ACTION_PROFILE..,,but i feel the problem here is i am not able to define the condition according to the user status.. Am i missiong out anything
Anyone have idea on this???
regards
Vijay

Dear Vijay,
Please see note : 691303 - Sending E-Mail from message after status change, i believe that help you..
Best regards..
Claudenir Bispo

Issue management during implementation

Hello!
We are planning to use issue management in blueprinting and config phases in our rollout. We have SM 7.0 SPS16 with Workcenters configured. In Solar01/02 when I create an issue at a relevant project structure node I get the window " Issue Maintenance".
How or where do I configure for the following settings in the " Issue Maintenance " window.
1. Priority - I want to customize the drop-down menu with my own. (Instead of the default 1. very high...etc.)
2. Subject - I want to customize the drop-down menu entries in this field too.
3. I want to hide the tabs "Service sessions" and "Change requests" as we are not using this.
Appreciate your help and inputs.
Thanks.
Mike
Edited by: Mike Sikorsky on Jul 14, 2008 8:32 PM

Hi
1) Use OSC3 or OCS3 transaction, i could't remember which one
2) You will have to use transaction SPRO and navigate to "Define Catalogs, Codes, Code Groups" and make changes there. After that you need to adjust/customize Code Groups, followed by Code Group Profile, followed by Subject Profile. Then you will have to make changes to Transaction Type SLFI. It's quite a lot of work
3) I am not sure if you can hide those tabs.

Managing Mail PREVIOUS RECIPIENTS?

i have a MBP (ML) a Mac Pro (Lion) and an iPhone.
i want to get my Mail > Window > PREVIOUS RECIPIENTS into Mac Contacts ("Address Book" in Lion) so that i can send emails from all these devices to people that are already in this database which appears to be isolated on each computer and which does not appear to exist on an iPhone when you reply to an email from there (curious if that is correct).
anyway, i am trying to add these Previous Recipients and i am about 2/3 the way through on the MBP and it appears to me that the only way to do this is to ADD all the contacts you want to the CONTACTS application and to then SORT them in the Contacts Application. for instance, if i have my brother's mailing address in Contacts and i add the EMAIL address for him i then have two Contacts for my brother and i have to manually go in and copy the email address, paste it into the original contact for him and then delete the "added" contact. i could do this by printing out all my Previous Recipients but at least THIS WAY WHEN I SEE HIS NAME IN THE PREVIOUS RECIPIENTS AT LEAST I KNOW HE HAS BEEN ADDED.
Also, from what i can tell there is no way to ADD the Previous Recipient to a GROUP so you have to create a Smart Group in Mountain Lion Contacts Application that shows all "Contacts not in Group" so that you can then assign each of the Contacts you added to a Group (a Smart Group for this does not work in Lion).
ANYWAY - assuming i do this - i believe that i am seeing that the PREVIOUS RECIPIENTS on my MAC PRO don't know that they have been added to the Contacts database is that correct? or is this just an unfortunate consequence of the fact that my Mac Pro cannot upgrade to Mountain Lion? I mean, i have a ton of Previous Recipients in this database (way more than on my MBP) but i would hate to have to add and then sort alll my Previous Recipients again if they have already been added on the MBP. you follow?
is there something that i am not understanding or is there some method to smash these two databases together or export them or something a little less tedious than this dump and sort method that i describe?
TIA
managing Mail PREVIOUS RECIPIENTS?

hi carolyn. thanks. always good to hear from you.
i think i was not very clear.
the problem i am having is that this information is important for me to have on all my devices. right now it only resides on one (mac pro) and in order to get it to the others i apparently need to manually enter the data into Contacts.
but over the long term there is an issue as to how to maintain this data.
i can get in here by doing Window > Previous Recipients and i can manually transcribe these entries one by one into Contacts and then i can delete them from within this UI. but -
what happens when i continue to use mac mail? ostensibly the entries will get repopulated when i reply to an email (unless i turn it off) and if i turn it off i would have to actually check to see if a new email was coming from a new address that i needed to add to contacts.
is there a creative way to checkmark that the previous recipient has been added to contacts so that i won't have new email addresses from this same entry added when i reply but when i go to add NEW email recipients to Contacts so that i can maintain my contact database i can only add the NEW email addresses that have not been ported to Contacts....?
you know what i mean?

Can you customize what folder MAIL goes to when adding attachments?

Can you customize what folder MAIL goes to when adding attachments?
My friend has 2 email addresses for businesses.
He has invoices in folders for both, and wants to set up the Mac like this:
When he writes from one email address and attaches documents - he want the Mac always to go to the corresponding folder for that company of his. Same for the other email address...
Make sense?
Can this be done?
Thanks in advance....

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Issues with Mail Connection in iOS6

I have a weird issue that's been plaguing me since I upgraded to iOS 6. My company hosts its mail using an Apple Mail server running 10.5 (yes, outdated, we know and are migrating to Google). I used to have no problem connecting via IMAP to my mail account on my iPhone 4. I upgraded to iOS 6 and was receiving an error that mail could not connect to my work account. I deleted and re-added the account and it seemed to work until a few days later when the issue returned. I did a restore on my phone and again all seemed well. About two days later I upgraded to an iPhone 5. I migrated my data to it from my latest backup in iTunes, done the day prior (day after my restore). Everything was peachy until a week later when I began getting connection issues in Mail.app again. I deleted and re-added my account, this time it didn't work. I restored my phone, it worked...for another week. I began getting connection issues again. I've now found a reproducible pattern and horrible work-around and am wondering if anyone else is encountering this. Here are my steps:
Mail.app starts telling me it cannot connect to my account.
I delete the account and reboot the phone.
After reboot the account IS BACK. Seriously, it comes back after the first reboot 90% of the time.
I delete the account again and reboot my phone.
I verify the account is really deleted and re-add it, then it will work for about a week.
Ever so often when I reboot that first time the account appears to be deleted. If I re-add my account then it will not connect, I have to delete and reboot and if the account appears there again then I can delete it a second time and it will actually work when I re-add it after reboot. Sound confusing? It is. One time when I rebooted my phone ALL of my mail, contacts, calendar accounts deleted. That was awesome.
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Okay everyone! I struggled with this problem for a long time, and I was just about to send a complaint to Spotify when it worked for me! See, I did a little different than before; this is the list I was going to file:
"1. I open Spotify from the application menu.
2. I choose "Online" mode.
3. My phone asks me how I want to connect to the Internet.
4. I pick "Easy WiFi".
5. I choose my WiFi network from the list.
6. Application seems to be signing me in.
7. My phone asks me again how I want to connect to the Internet.
8. I repeat the procedure. Spotify can't connect with WiFi.
-I have tried to connect using other WiFi networks, didn't work.
-Before I updated last time I could connect without problem.
-I can connect using 3G.
-I can connect using WiFi in other applications than Spotify, for example Opera Mobile and the native browser.
-I have reinstalled the application without difference."
However, I did it a little different, which made it work: instead of choosing "Easy WiFi", I choose my network directly from the list: see attachment. I never thought of that I could do so and I can't remember I did that before the update either. I have now synced my tracks and the app seems to be a little buggy, I still hope for an update, though it now works at least. Sometimes it crashes.
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Attachments:
Scr000020.jpg ‏53 KB

Issue Management scenario Troubleshooting dump CX_WDR_ADAPTER_EXCEPTION

Hi,
I'm customizing img transaction to configure service desk scenario in a
Solution Manager SPS15 7.0(SID=SMG), on windows 2003 server/SQl Server
2005.
The problem is customizing Issue Management scenario at step "Troubleshooting".
When I execute this action, I go to smsy transaction->Settings -> Self-Diagnosis
and an error with this tittle appears:
Error when processing your request
What has happened?
The URL http://solution.grupotec.local:8002/sap/bc/webdynpro/sap/dswp_sd_settings/ was not called due to an error.
Note
The following error text was processed in the system SMG : Adapter error in &VIEW_ELEMENT_TYPE& "_08" of view "DSWP_SD_SETTINGS.START": Context binding of property ? cannot be resolved: The Mapping to Node COMPONENTCONTROLLER.1.LAYOUT Has Not Been Completed.
The error occurred on the application server solution_SMG_02 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: RAISE_FOR of program CX_WDR_ADAPTER_EXCEPTION======CP
Method: RAISE_BINDING_EXCEPTION of program CL_WDR_VIEW_ELEMENT_ADAPTER===CP
Method: GET_BOUND_ELEMENT of program CL_WDR_VIEW_ELEMENT_ADAPTER===CP
Method: GET_ATTRIBUTE_INTERNAL of program CL_WDR_VIEW_ELEMENT_ADAPTER===CP
Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L8STANDARD==============CP
Method: IF_WDR_VIEW_ELEMENT_ADAPTER~SET_CONTENT of program /1WDA/L7STANDARD==============CP
Method: CONV_VIEW_INTO_VE_ADAPTER_TREE of program CL_WDR_INTERNAL_WINDOW_ADAPTERCP
Method: SET_CONTENT_BY_WINDOW of program CL_WDR_INTERNAL_WINDOW_ADAPTERCP
Method: RENDER_WINDOWS of program CL_WDR_CLIENT_SSR=============CP
Method: IF_WDR_RESPONSE_RENDERER~RENDER_USER_INTERFACE_UPDATES of program CL_WDR_CLIENT_SSR=============CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system SMG in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solution_SMG_02 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server solution_SMG_02 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 010 -u: SOLMANADM -l: E -s: SMG -i: solution_SMG_02 -w: 0 -d: 20080618 -t: 115252 -v: RABAX_STATE -e: UNCAUGHT_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
This error creates a dump:
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WDR_ADAPTER_EXCEPTION
Short text
    An exception occurred that was not caught.
What happened?
    The exception 'CX_WDR_ADAPTER_EXCEPTION' was raised, but it was not caught
     anywhere along
    the call hierarchy.
    Since exceptions represent error situations and this error was not
    adequately responded to, the running ABAP program
     'CX_WDR_ADAPTER_EXCEPTION======CP' has to be
    terminated.
Error analysis
    An exception occurred which is explained in detail below.
    The exception, which is assigned to class 'CX_WDR_ADAPTER_EXCEPTION', was not
     caught and
    therefore caused a runtime error.
    The reason for the exception is:
    Adapter error in &VIEW_ELEMENT_TYPE& "_08" of view "DSWP_SD_SETTINGS.START":
    Context binding of property ? cannot be resolved: The Mapping to Node
    COMPONENTCONTROLLER.1.LAYOUT Has Not Been Completed.
    The occurrence of the exception is closely related to the occurrence of
    a previous exception "CX_WD_CONTEXT", which was raised in the program
     "CL_WDR_CONTEXT_NODE_MAP=======CP",
    specifically in line 25 of the (include) program
     "CL_WDR_CONTEXT_NODE_MAP=======CM001".
    The cause of the exception was:
    The Mapping to Node COMPONENTCONTROLLER.1.LAYOUT Has Not Been Completed.
Information on where terminated
    Termination occurred in the ABAP program "CX_WDR_ADAPTER_EXCEPTION======CP" -
     in "RAISE_FOR".
    The main program was "SAPMHTTP ".
    In the source code you have the termination point in line 45
    of the (Include) program "CX_WDR_ADAPTER_EXCEPTION======CM004".
I've tested in sicf transaction that /sap/bc/webdynpro/sap/dswp_sd_settings/ service (right click->test service), appears a log-on popup I type usr j2ee_admin and pwd, and the same error appears.
I'm logged with user to configure Solution Manager
which was SAP_ALL, SAP_NEW profile and a Z_RFC rol with( S_RFC,
S_RFCACL authorizations object).
Please could you help me??
Thanks and Regards
Raul

I've resolved this problem with SAP Note:
1157740 - Self Diagnosis dumps when Settings is accessed from Menu
Thanks and Regards
Raul

Issue management problem

Hi all,
I am facing a problem in issue management in transaction solman_issue_mgmt transaction when i try to open a existing message i am getting a dump. the same dump occurs when i try to create a new issue using that transaction.
pls find the details of the dump .
I have applied not 1397754 also but still the problem persist.
kindly guide in this issue.
Error when processing your request
What has happened?
The URL http://ty-stfd0.ty-sap.os.itelligence.de:8002/sap/bc/webdynpro/sap/dswp_ci_issue_management/ was not called due to an error.
Note
The following error text was processed in the system TSD : View usage MAIN_USAGE_1 does not exist in window ISSUE of component DSWP_IM_ISSUE_VIEW
The error occurred on the application server ty-stfd0_TSD_02 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_EMBEDDED_VUSAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_DEFAULT_VIEW_USAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT_CONTROLLER of program CL_WDR_INTERFACE_VIEW=========CP
Method: INIT of program CL_WDR_CONTROLLER=============CP
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system TSD in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server ty-stfd0_TSD_02 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server ty-stfd0_TSD_02 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SKRISHNAN -l: E -s: TSD -i: ty-stfd0_TSD_02 -w: 0 -d: 20100203 -t: 092939 -v: RABAX_STATE -e: UNCAUGHT_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Regards,
Subhashini.

Hi Rajeev ,
Thanks for the reply.
i have checked the service, the specified service is active and tested also. the main screen apprears, the problem is with the next screen.
there is one more service dswp_im_issue_mgmt , the problem is coming with that service.
In our system, two service are active with the same name(dswp_im_issue_mgmt ) in that one is active and other is not active.
I tried to delete one but i got a message that the service is no more valid. is it because of this am getting the error
kindly clarify.
I tried to run the SIAC_LIST_UNPUBLISHED but it was not there in the system.
st22 details:
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WDR_RR_EXCEPTION
Date and Time          03.02.2010 08:11:33
What happened?
The exception 'CX_WDR_RR_EXCEPTION' was raised, but it was not caught anywhere
along
the call hierarchy.
Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program 'SAPLWDR_RUNTIME_REPOSITORY'
has to be
terminated.
|Error analysis
|    An exception occurred which is explained in detail below.
The exception, which is assigned to class 'CX_WDR_RR_EXCEPTION', was not caught
and
therefore caused a runtime error.
The reason for the exception is:
View usage MAIN_USAGE_1 does not exist in window ISSUE of component
DSWP_IM_ISSUE_VIEW

Anybody had an issues with mail since upgrading to mountain lion? Can't get emails from one account, tried deleting and recreating but to no avail. Set up a new user and it works fine. Macbook pro 13" mid 2010 model.

Anybody had an issues with mail since upgrading to mountain lion? Can't get emails from one account, tried deleting and recreating but to no avail. Set up a new user and it works fine. Macbook pro 13" mid 2010 model.

Anybody had an issues with mail since upgrading to mountain lion? Can't get emails from one account, tried deleting and recreating but to no avail. Set up a new user and it works fine. Macbook pro 13" mid 2010 model.

Exchange "Sent Items" Missing issue in Mail

I lost my "Sent Items" mails and sync. I have looked all over this place and found nothing, but this one worked for me, I`ve taken the idea from here (https://discussions.apple.com/thread/4173886?start=0&tstart=0) similiar to Calendar issue
Open Mail
Go to the Mail > Preferences.
Select the Accounts tab.
Remove the Exchange server account which is giving you the error messages. This mailbox will be removed from the Mail app.
Close Mail (cmd + Q)
Go to System Preferences and click on the "Mail, Contacts & Calendars" pane, find your Exchange server account, and check the "Mail" option to re-enable your Mail (I`ve got an "unknown problem" when activating, the last resort I tried was to close current session - and retrying this step - it worked for me this way)
Your Mail should now sync properly.
Hope it works for you

on step 5) before clicking "Mail", it`s necessary to click on "details" (on the right corner) to input your password

Can I use a project/issue management software with LabVIEW?

There are project/issue management softwares.
I only know Redmine.
Can I use LabVIEW with such softwares?

I am not aware, that you can hook LabVIEW to tools like bug tracing databases in a native way.
What you can do is performing that link in a context of requirements management. Use NI Requirements Gateway for this functionality.
Norbert
CEO: What exactly is stopping us from doing this?
Expert: Geometry
Marketing Manager: Just ignore it.

Issue management in Solution manager

Hi,
We are in design phase for Solution manager 4.0. The requirement is now that we want to Internally (250 Sap experts divided in functional groups) involve other support groups or employees to the support message.
From the theories available I would say to use Issues (SLF2 or SLFI (4.0), linked to the support message (SLFN), eventual changes can be linked to this issue as well. within the issue it is possible to assign tasks to groups and(?)/or employees.
When a change request is available, no issue is necessary to involve (assign tasks) to employees or groups?
Another sound here is to use the "task" message in order to involve other people.
I am wondering what would be the smartest solution and why. Please help.
Jos

Nadine the only pain that I see by using the Issues Management component for project issues is that people who wont normally log into Solution Manager (project managers, integration leads, org change leads, etc) will now need a SAP user ID and training on the system. Even though this is very minimal training, and its probably good for them to use the SAP interface, it isnt as quick as using Sharepoint, an E room or spreadsheets.
But if it is project issues associated to business processes (thats how it sounds based on your other posts), this could be very useful. Again the functionality is mature enough to deploy according to your requirements, but prepared for some whining and pushback.
Good luck

Configuration of Issue Management tables

Hello -
I am looking to configure the tables in Issue Management but I cannot seem to find them via the SPRO transaction.
Is there a guide on how to do the configuration for Issue Management?
Please let me know
Thanks!
Nadine

Please look at Note 1019583. In TA SOLMAN_ISSUE_MGMT there are also the usual Wed Dynpro ALV customizing possibilities (independent of Issue Management).

Sol Man Issue Management

Hi Team,
I am configuring isssue management in Sol Man. I am using SAP EHP 1 for SAP Solution Manager 7.0, ST: SAPKITL433.
I have created ZSSI t.code (Copy of SLFI).
1.When i try to create issue in DSWP and in SOLAR01, i could able to create only SLFI not ZSSI. How to get my transaction type ZSSI in DSWP and SOLAR01.
2.When i create the issue, i could not able to select the "Project" in the "Context" tab. How to link the project with an issue?
3. While creating the issue in DSWP, i need to specify the entry in the "Subject" field. I would like to add the custom defined "Subject" entries. How to add entries in the "Subject" field apart from the standard dropdown?
4. In the tab "Service Session", i could not able to assign any service sessions. How to assign this? How to create service session in DSWP?
Regards
PSK
Edited by: psk.psg on Oct 1, 2010 1:35 PM

Hi PSK!
Regarding the customizing, I think that note 1019583 would be helpful for you as it brings information on customizing in issue management. Check if you have done it correctly.
Regards,
Daniel.

Customize Issue Management mail

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