Customizing Crystal Report Viewer

<p> I want to customize export dialog drop down when export button is clicked. I dont want the users to see that they can export to Crystal Reports. I have disabled it in the the Enterprise so when they get" Unable to download files ..." error when they try to export to crystal reports. But I get flurry of calls because they think it is broken. I dont want them to see the option(Exporting to crystal reports)Any ideas? I am using DHTMl Viewer(thin client) ,page server (not RAS), Java SDK </p><p>TIA </p>

...what you are doing. Is this inside InfoView or is that inside your own viewer?
If it is inside InfoView, there is a Consulting Solution called BOInterface that Business Objects Global Services sells and that helps you to achieve what you describe very easily.
A description is <a href="http://www.mnsoft.org/bointerface0.0.html">here</a>. Make sure to read <a href="http://www.mnsoft.org/uploads/media/NottM_BOInsight2007_Final.ppt">the PowerPoint presentation I gave at the 2007 BOInsight Conference in Berlin</a>.
Particularly, see the <a href="http://www.mnsoft.org/boxinterfacedocs/com/bo/bointerface/tools/http/HttpResponseAnalyzer.html">HttpResponseAnalyzer</a>. this explains how to filter the response so that you can easily eliminate buttons that you do not like.
If you include your own viewer, you may want to check out the file viewer.jsp from the <a href="http://www.mnsoft.org/pmiv.0.html">Poor Man's InfoView</a> web application which at the end of the file shows which options of the viewer you can modify through code.
Contact me via direct email for more information if this is interesting for you.
HTH,
M
Matthias Nott - Business Objects
Service Line Leader Products EMEA
[email protected]

Similar Messages

How to add custom buttons in the tool bar of the crystal reports viewer

Hi,
I'm using Crystal report viewer (Crystal 2008) in my report and I want to add custom buttons and handle them in the tool bar of the viewer. Is there anyway to achieve this?
Please help me in this regard.
Thanks in advance.
Siva.

I did this by adding a picturebox to the toolbar, the same size as the buttons, and loading in an image, and putting code into the Click event of the picturebox.
I also put code into the MouseHover event to change the picture's background color and into the MouseLeave event to change it back.
I have a couple of these buttons. They work very nicely and really look like part of the toolbar.

Crystal Report Viewer Collapse Unneeded Lines

I have a CR open sales order report grouped by sales order number. Crystal report viewer outlines Sales Order #, customer name and doc total in the master line. Underneath that, it shows multi line items contain in that SO.
I am wondering, is there a way I can collapse the multi line items and only shows the master line item? We need this sometimes to present to management just to show the big picture.
Is it we can add a drill-down event to the crystal report viewer control? Not sure how to accomplish that. Any help will be appreciated.
Thanks.

Hi,
If the detail information is in the Detail section, you can set the Detail Section to Hide. This will only show the Sales Order information and have the ability to drill down to the Details when you need them.
Good luck,
Brian

Crystal report viewer does not observe the PaperSize and PageOrientation setting

Hi:
My application is a 3 tier application, where the WinForm client is connected to the WCF Services hosted in IIS server.
The report is generated on server side using WCF service, and export as.rpt with data, the .rpt file is then sent to the WinForm client, the Crystal Report viewer is used to load the .rpt file for preview and print.
On server side I've Microsoft XPS Document Writer installed and set as default printer. On the client side if the default printer is XPS or Nitro PDF creator, the report can be view and print correctly, report design in landscape will be able to show in the landscape in CR viewer, report design using custom paper size (e.g. Half Letter), CR viewer able to show it in Half Letter.
The problem that I'm facing is when the default printer is set to HP LaserJet P1120 or others (I've tried Epson ESC/P Standard driver), the report is always shown in the portrait, and it will not be able to show in custom paper size either. Here is my code:
     Dim settings As New System.Drawing.Printing.PrinterSettings
     Dim rep as New ReportDocument
     rep.Load(sOutputFileName)     'The report is download from server and save in sOutputFileName
     SetReportPaperSize(rep, sPaperSizeName, False, settings) ' sPaperSizeName store the name of the custom paper used in the report
     CrViewer.ReportSource = rep
   Public Shared Sub SetReportPaperSize(rep As ReportDocument, paperSizeName As String, isHardCopy As Boolean, settings As Printing.PrinterSettings)
      Dim installedPrinters As Printing.PrinterSettings.StringCollection = Printing.PrinterSettings.InstalledPrinters
      Dim printers As New List(Of String)
      Dim sPrinter As String
      If installedPrinters.Count = 0 Then
         Return
      End If
      SetPrinterDefaultPaperSize(rep.PrintOptions, paperSizeName, settings)
      With rep.PrintOptions
         .PrinterName = settings.PrinterName
         .PaperSource = PaperSource.Auto
         If paperSizeName.Trim.Length > 0 Then
            .PaperSize = DirectCast(GetPapersizeId(paperSizeName, settings, rep.PrintOptions.PaperSize), CrystalDecisions.Shared.PaperSize)
         End If
      End With
   End Sub
   Public Shared Sub SetPrinterDefaultPaperSize(printOptions As PrintOptions, paperSizeName As String, settings As Printing.PrinterSettings)
      With settings.DefaultPageSettings
         If paperSizeName.Trim.Length = 0 Then
            . PaperSize = GetPaperSize (printOptions.PaperSize, settings)
         Else
            For Each size As Printing.PaperSize In settings.PaperSizes
               If size.PaperName.EqualsTo(paperSizeName) Then
                  .PaperSize = size
                  Exit For
               End If
            Next
         End If
         .Landscape = printOptions.PaperOrientation = PaperOrientation.Landscape
         .Margins.Top = printOptions.PageMargins.topMargin
         .Margins.Left = printOptions.PageMargins.leftMargin
         .Margins.Bottom = printOptions.PageMargins.bottomMargin
         .Margins.Right = printOptions.PageMargins.rightMargin
      End With
   End Sub
   Public Shared Function GetPaperSize(paperSizeId As Integer, defaultPrinterSettings As Printing.PrinterSettings) As Printing.PaperSize
      Dim settings As Printing.PrinterSettings = defaultPrinterSettings
      Dim result As Printing.PaperSize
      If settings Is Nothing Then
         settings = New Printing.PrinterSettings
      End If
      ' Default paper Size defined in the printer
      result = settings.DefaultPageSettings.PaperSize
      For Each size As Printing.PaperSize In settings.PaperSizes
         If size.RawKind = paperSizeId Then
            result = size
            Exit For
         End If
      Next
      Return result
   End Function
   Public Shared Function GetPapersizeId(paperSizeName As String, defaultPrinterSettings As Printing.PrinterSettings Optional defaultpaperSizeId As CrystalDecisions.Shared.PaperSize = CrystalDecisions.Shared.PaperSize.DefaultPaperSize) As Integer
      Dim settings As Printing.PrinterSettings = defaultPrinterSettings
      Dim result As Integer = defaultpaperSizeId
      If settings Is Nothing Then
         settings = New Printing.PrinterSettings
      End If
      If Not String.IsNullOrEmpty(paperSizeName) Then
         For Each size As Printing.PaperSize In settings.PaperSizes
            ' Height and Width in Printing.PaperSize is measure in hundredths of an inch
            If size.PaperName.EqualsTo(paperSizeName) Then
               result = size.RawKind
               Exit For
            End If
         Next
      End If
      Return result
   End Function
Setting the PrintOptions.PaperSize and PageOrientation seem like no effect on the viewer. My code to load the report to CR viewer is much more complicated than the code I show above, I've a background worker thread to download the report, and when the worker thread finished download the report from the server, it will assign the report to CRViewer. Do the changes in report PrintOption before assign to CRViewe and after assigning to CRViewer make any different?
I'm using VS2010, CR XI R2 (Version 11.5.3700.0). Please Help. Thanks
Regards
JC Voon

Hi JC,
CRXI R2 is a no go with VS 2010, these two are not compatible.
With CR 11.5 use VS 2005.
Or Use VS 2010 and CR for VS 2010 (13.0)
Once you have the supported / compatible conbination of CR and VS, use the In Proc RAS .NET code from below KBA.
http://search.sap.com/notes?id=0001561333&boj=/sap/bc/bsp/spn/scn_bosap/notes.do?access=69765F6D6F64653D3939382669765F7361706E6F7465735F6E756D6265723D30303031353631333333
Also, see the KBAs returned by below search. The top right corner search box on this page is quite helpful.
http://search.sap.com/ui/scn#query=crystal%252C+paper%252C+orientation%252C+.net%252C+sdk&startindex=1&filter=scm_a_site(scm_v_Site11)&filter=scm_a_modDate(*)&timeScope=all
- Bhushan
Senior Engineer
SAP Active Global Support
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Getting started and moving ahead with Crystal Reports .NET applications.

Error With Export/Print from Crystal Report Viewer

Hello there,
I've searched through the web and SAP discussion boards with not much luck with this issue.
After working through this for some days now I've decided to look here for help.
Environment:
I have created a web Crystal Report viewer application(Developed with SBOP BI Platform 4.0 SP06 .NET SDK Runtime) that communicates with a managed Cyrstal Server 2011 SP4 (Product 14.0)
I am able to connect and authenticate with the server, retrieve a token for communication and display reports in the Crystal report Viewer successfully.
Problem:
When I attempt to export, I receive the prompt to select format and pages.
When I click export after selections most times I receive an error with the text
Unable to cast COM object of type 'System.__ComObject' to interface type 'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{74EEBC42-6C5D-11D3-9172-00902741EE7C}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).
Other times the page simply refreshes on export.
When I click to print, no print dialog is displayed the page always refreshes and no error is displayed.
No Print or Export document is ever created.
As many print/export issues seems to be related, I'm guessing this two issues are as well.
Notes:
I am utilizing the ReportClientDocument model
I am storing this in session to use as the crystal report viewer report source on postbacks
I am assigning a subset of export formats to the crystal report viewer
I am setting particular parameters as well on the report source
At this point I would appreciate every assistance I may receive on this issue
Thanks in advance,
Below is the pertinent code
Code:
<aspx>
   <CR:CrystalReportViewer ID="CrystalReportViewer1" runat="server"
   AutoDataBind="true" EnableDatabaseLogonPrompt="False"
   BestFitPage="False" ReuseParameterValuesOnRefresh="True"
CssClass="reportFrame" Height="1000px" Width="1100px" EnableDrillDown="False"
ToolPanelView="None" PrintMode="Pdf"/>
<Codebehind>
using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;
using System.Web.UI;
using System.Web.UI.WebControls;
using CrystalDecisions.Enterprise;
using CrystalDecisions.ReportAppServer.ClientDoc;
using CrystalDecisions.ReportAppServer.CommonObjectModel;
using CrystalDecisions.ReportAppServer.Controllers;
using CrystalDecisions.ReportAppServer.DataDefModel;
using CrystalDecisions.ReportAppServer.ReportDefModel;
using CrystalDecisions.Shared;
namespace ClassicInternalReportPage
    public partial class Reports : System.Web.UI.Page
        protected override void OnInit(EventArgs e)
            base.OnInit(e);
            if (!String.IsNullOrEmpty(Convert.ToString(Session["LogonToken"])) && !IsPostBack)
                SessionMgr sessionMgr = new SessionMgr();
                EnterpriseSession enterpriseSession = sessionMgr.LogonWithToken(Session["LogonToken"].ToString());
                EnterpriseService reportService = enterpriseSession.GetService("RASReportFactory");
                InfoStore infoStore = new InfoStore(enterpriseSession.GetService("InfoStore"));
                if (reportService != null)
                    string queryString = String.Format("Select SI_ID, SI_NAME, SI_PARENTID From CI_INFOOBJECTS "
                       + "Where SI_PROGID='CrystalEnterprise.Report' "
                       + "And SI_ID = {0} "
                       + "And SI_INSTANCE = 0", Request.QueryString["rId"]);
                    InfoObjects infoObjects = infoStore.Query(queryString);
                    ReportAppFactory reportFactory = (ReportAppFactory)reportService.Interface;
                    if (infoObjects != null && infoObjects.Count > 0)
                        ISCDReportClientDocument reportSource = reportFactory.OpenDocument(infoObjects[1].ID, 0);
                        Session["ReportClDocument"] = AssignReportParameters(reportSource) ? reportSource : null;
                        CrystalReportViewer1.ReportSource = Session["ReportClDocument"];
                        CrystalReportViewer1.DataBind();
            //Viewer options
            // Don't enable prompting for Live and Custom
            CrystalReportViewer1.EnableParameterPrompt = !(Request.QueryString["t"] == "1" || Request.QueryString["t"] == "4");
            CrystalReportViewer1.HasToggleParameterPanelButton = CrystalReportViewer1.EnableParameterPrompt;
            CrystalReportViewer1.AllowedExportFormats = (int)(ViewerExportFormats.PdfFormat | ViewerExportFormats.ExcelFormat | ViewerExportFormats.XLSXFormat | ViewerExportFormats.CsvFormat);
        protected void Page_Load(object sender, EventArgs e)
            if (IsPostBack && CrystalReportViewer1.ReportSource == null)
                CrystalReportViewer1.ReportSource = Session["ReportClDocument"];
                CrystalReportViewer1.DataBind();
        private bool AssignReportParameters(ISCDReportClientDocument reportSource)
            bool success = true;
            if (Request.QueryString["t"] == "1" || Request.QueryString["t"] == "2" || Request.QueryString["t"] == "4" )
                reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "STORE", Session["storeParam"]);
                if (Request.QueryString["t"] == "2")
                    reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "FromDate", Request.QueryString["fromdate"]);
                    reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "ToDate", Request.QueryString["todate"]);
            else if (Request.QueryString["t"] == "3")
                reportSource.DataDefController.ParameterFieldController.SetCurrentValue("", "SKU", Request.QueryString["sku"]);
            else
                //Unknown report type alert
                success = false;
            return success;

Thanks Don for your response,
I'm new to the SCN spaces and my content has been moved a couple of times already.
In response to your questions
The runtime is installed on the web application server, if by that you mean the machine hosting the created .NET SDK application.
My question was whether it was also required on the Crystal Server 2011 (I.E. the main enterprise server with CMS and Report management and I guess RAS and all that). I figured this would remain untouched and queries would simply be made against it to retrieve/view reports e.t.c
If install of the SDK on Crystal Server 2011 is indeed required should I expect any interruption to any of the core services after a restart. I.E. I'm hoping that none of the SDK objects would interfere with the existing server objects (in SAP Business Objects)Reason I ask is I note that much of the SDK install directories are similar to the existing Crystal Enterprise Server 2011 (Product 14.0.0)
Is this temp folder to be manually created/configured or is it created by the application automatically to perform tasks. Or are you referring to the default C:\Windows\Temp directory and so saying that the application would try to use this for print and export tasks?Once I'm sure which I'd give the app pool user permission
Printing is to be client side but I figured by default (with the Crystal Report Viewer) it would simply pool and print from the user's printer. This is how it works with the previously used URL reporting approach (viewrpt.cwr). Therefore a user can print the document from wherever they are with their own printer.We don't intend on printing from the server machine, but are you suggesting that a printer must be installed on server (which one web or enterprise server) for any client side printing to work.
App pool is running in 32 bit mode
Initially didn't get anything useful from fiddler but I'd try and look closer on your suggestion.
It's also possible that some of my questions are a misunderstanding of APP vs RAS vs WEB, so please feel free to clarify. Currently I see the Web server as simply the created .NET SDK Application and RAS (Crystal Server 2011 e.t.c) as the existing fully established Application server which I simply pool for information.
Thank you for your patience and advice,

BO XI R2 - "Blank "Crystal Reports Viewer" window - attempt to print report

My company recently set up a Business Object Enterprise XI Release 2 server. On the server are a number of crystal reports that are run interactively by users, through the user console. The expectation is that the user will log on to the BI server, click on the report title, enter the parameters, see a preview of the report in the Crystal Report Viewer, then click the print icon on the Crystal Report Viewer toolbar.
Our corporate standard is current Windows XP SP3, with Internet Explorer 8; By default, users are set up to use the DHTML report viewer. The reports were developed with the Crystal Reports XI R2 report designer, and connect to an Oracle 10g database through Oracle client.
When users attempt to view, then print the reports, the user is able to select the report, enter the parameters, view the report data, and even page through the report preview with no issues. However, when the user attempts to print the report by clicking the print icon on the Crystal Reports Viewer toolbar, a blank "Crystal Reports Viewer" window pops up and remains indefinitely.
The really puzzling thing about this issue is that for about 1/3 of our users, printing will work - a print dialog will appear, allowing the user to select a printer, and when the user clicks OK, the report will print. For the other 2/3 of our users, the blank "Crystal Reports Viewer" window pops up.
I have added the BO XI R2 server's address to trusted sites, adopted the lowest security settings for trusted sites, and enabled all activity I could think of in IE security settings (ActiveX controls-related). I also ran the web site in compatibilitiy mode.
Has anyone on this forum experienced this issue, and does anyone here know how to resolve it?
Thank you,
Bob Gardner

I suspect that this behavior occurs because the client computer is unable to download ActiveX controls.
The report viewer requires the PrintControl.dll to print reports from the client computer. The PrintControl.dll downloads automatically if it has not been previously downloaded on to the client computer, provided that the user that is currently logged on is able to download ActiveX controls.
To enable the download of ActiveX controls on the client computer, perform the following steps:
1) Open your Internet Explorer.
2) From the Tools menu, select Internet Options.
3) In the Security tab, select the web content zone that corresponds to your web application.
4) Click Custom Level.
5) In the Security Settings dialog box, scroll down to find the ActiveX controls and plug-ins section.
6) Select Enable or Prompt for the Download signed ActiveX controls item.
7) The print dialog box will now appear successfully when clicking the print button in the report viewer.
If the above does not help, try to troubleshoot this as follows:
1) click the print button (this will cause a postback to the web page) and then cancel the print dialog. right-click in the web page and select "View Source".
2) Search for the word "printcontrol.cab". This will show you where the application is trying to download the printcontrol from.
Paste the URL into a browser.
3) If you get prompted to "open or save to disk" the url is correct and there is a browser setting or possibly even a system policy preventing the download.
4) If you get a "404 page not found" or a similar error message, investigate the URL.
5) If the issue is on your local web server, see if it is possible to browse to the URL in IIS manager.
- Ludek

Crystal report viewer do not show on client computer installation

hi
hope all you are fine
i develop a simple project that show "Hello word My First Crystal Report" on crystal report viewer. after this i add new project "setup and deployment". In Setup Project I add 4 files of .msm for show crystal report.
1. CRRuntime_13_0_tr.msm 2. Microsoft_VC100_ATL_x86.msm
3. Microsoft_VC100_CRT_x86.msm
4. Microsoft_VC100_MFC_x86.msm 5. Microsoft_VC100_OpenMP_x86.msm
when i install on developer computer. it runs successfully. when i install on client computer, software runs fine but crystal report did not show and having error "METHOD NOT FOUND VOID CrystalDecision.WINDOWS.FORMS.CrystalREPORTViewer.SET_CACHEDPAGENUMBERPERDOC(INT32)"
i install .net frame work and CRforVS_13_0_9.exe on client computer but .net frame work show form but crystal report did not show.
Please Help

Hello,
For Crystal repot related question ,please consult on SAP Crystal report forum instead of here.
Best regards,
Barry
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Crystal Reports Viewer XI R2 Missing icons on toolbar when displayed

I am using Crystal Reports Viewer XI R2 on Windows 2003 Server and trying to deploy to a different server.
I have deployed a new web site from a development server to production. The crystal reports render correctly, but the only problem is that the icons for the viewer show "X". I have tried the following:
Copy the aspnet_client folder (c:\Inetpub\wwwroot\aspnet_client) and all of itu2019s subfolders to the physical root directory of the custom web site.
If the above does not help, ensure that this is in the web.config of the application:
<httpHandlers>
<add verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>
</httpHandlers>
Still see "X" in the view tool bar.
The w3SVC1 log shows the following:
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /PCS2/WebResource.axd d=fkLVkQwks9cycSbn9MoaTw2&t=633187128429062500 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 200 0 0
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/prevd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/firstd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/next.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/grouptree.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/upd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/last.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/search.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/bologo.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
2008-08
Can anyone help my find my icons?

>
Clif McNeely wrote:
>
> The w3SVC1 log shows the following:
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /PCS2/WebResource.axd d=fkLVkQwks9cycSbn9MoaTw2&t=633187128429062500 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 200 0 0
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/prevd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/firstd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/next.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/grouptree.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/upd.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/last.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/search.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08-07 18:35:59 W3SVC1 137.25.173.215 GET /aspnet_client/System_Web/2_0_50727/crystalreportviewers115/images/toolbar/bologo.gif - 80 - 137.25.173.215 Mozilla/4.0(compatible;MSIE6.0;WindowsNT5.2;SV1;.NETCLR1.1.4322;.NETCLR2.0.50727;InfoPath.2) 401 2 2148074254
> 2008-08
>
> Can anyone help my find my icons?
Your IIS logs show that the web server can't find the toolbar gif files. The first thing I'd do here is browse to this location using your IIS Manager. Find the next.gif file and right click it and select Browse. This will take your application out of the picture and will tell you if you can see this gif file on its own as processed by IIS.
If that doesn't work you likely have a permissions issue. Look at the security on the toolbar directory and see if the ASPNET or Network Service account have rights to read that directory. Also make sure the group IIS_WPG has access here too. You might even want to run the IIS Managers permissions wizard to clean up file permissions here.
Another thing you could try is creating a Virtual Directory that points to the original aspnet_client directory under C:\inetpub\wwwroot.
Hopefully that helps. Good luck!

"Crystal Report Viewer is unable to create its resource objects"

I'm using Crystal Reports Server XI and getting the error/pop up box: "Crystal Report Viewer is unable to create its resource objects" when trying to view a report through the website.
Any suggestions would be appreiciated. I'm very unfamiliar with Crystal Reports but it's fallen into my lap to install and suppor this application.
I have tried changing some browser settings to allow ActiveX content and such but that hasn't seemed to help. I also tried downloading a particular 3 .dll's files to my desktop and registering them, as well as re-registering them on the server. They were CRVIEWER.dll, swebrs.dll, sviewhlp.dll.
I'm using IE 7.0 and CR Server XI is installed in a Windows 2003 R2 SE server. IIS seems to be setup OK. I haven't changed any of the default installation settings that were configured during the installation on the virtual directory that was created. I received no errors during the installation. I'm also not seeing anything obvious pop up in the event logs. I still have yet to do a log parser query looking for anything that says crystal reports.
Thanks!
Edited by: Wendy Beatty on Sep 23, 2008 9:50 PM

Hi Wendy,
This issue might be better addressed by our .NET development forum, however, some of the things that come to mind are:
1. As a test are you able download the Active X Viewer from the client machine by accessing it via a URL:
http:// <yourserver>/crystalreportviewers/ActiveXControls/ActiveXViewer.cab
Does it prompt you do download the .CAB file?
2. If you have more than one version of the Active X Viewer installed on the client machine, go through this SAP Note (1215398) from the Service Market Place to remove it.
3. Check your browser settings (Tools|Security|Custom Level) to make sure Active Controls are set to at least prompt.
4. Confirm with your network administrator if there are group policies that restrict the installation of Active X Controls or if users do not have the rights to install.
Regards,
Wallie

Printing from Crystal Reports Viewer

I have an issue with a customer demanding to print Post Script from Crystal Report Viewer. When we print using the PS driver we get the form, but the data is blank. If we use PCL the report prints fine. Is there any recommendations for using PCL or PS. Customer says that Crystal reports are Post Script driven and the PS driver should work. Any help with this would be appreciated.

Thank you Mariellen for posting the solution.
Also note that we have only tested the Zebra Printer with the Zebra Print Drivers. I worked with their developers and they said all drivers use the same under laying code so they should all work.
The other requirement is you must define your paper size in the driver config tool for each size you are going to use, have a separate Printer defined on your PC.
Thank you
Don

Crystal report viewer version 10.5.3700 and French

Hi I'm currently using Crystal reports in Visual Studio 2008 and would like to display the Crystal Report viewer in French. In particular the various report items shown in the report such as "Zoom Factor", etc I'd like determine if there's a way to show this information in French. We're currently using version 10.5.3700 of this control.

Note that with CR 10.5.x you must use the CR assemblies for .NET. You can not use the Report Designer Component (RDC). Just saying as you posted the issue into Legacy SDKs and I moved it here.
Re. localization issues see [CR 10.2 Working with Default and Custom Language Resource Files (localization)|http://msdn.microsoft.com/en-us/library/ms227600(VS.80).aspx]
Above applies to CR 10.5 also.
And don't forget to search the forums and \ or use the search box at the top right of this web page.
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]
Edited by: Ludek Uher on May 17, 2011 9:38 AM

Crystal Report Viewer Export options

In the toolbar of Crystal Report Viewer, there is export button, click it it will pop-up the file dialog for you to choose the export format and dist file location.
the default(first choice) export format in CR2008 is ".rpt", , how can I set the default export format to ".pdf"?
Thanks for help.

Remove the viewer Export button from the toolstrip
Add a new Export button
On click event of the new Export button, present the user with custom export form
Use the following sample code
Private Sub frmReportPreview_Load(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Load
Dim ts As ToolStrip
Dim currentExportButton As ToolStripButton
Dim newExportButton As ToolStripButton
' Replace the export button with our own export button so we can handle the event ourselves
ts = DirectCast(CRViewer.Controls(4), ToolStrip)
currentExportButton = DirectCast(ts.Items(0), ToolStripButton)
ts.Items.Remove(currentExportButton)
newExportButton = New ToolStripButton("", My.Resources.Export, AddressOf ExportButton_Click)
newExportButton.ToolTipText = "Export report to disk"
ts.Items.Insert(0, newExportButton)
End Sub
Create windows form 'frmReportExport' that contains the export file types and their order, then use the following code:
Private Sub ExportButton_Click(ByVal sender As Object, ByVal e As EventArgs)
Dim frmExport As frmReportExport
' Allow the user to specify options such as the name of the file and format before exporting.
frmExport = New frmReportExport
frmExport.Report = Report
frmExport.ShowDialog()
End Sub
Then use the code below to run the export from the custom report export windows form.
Report.ExportToDisk(exportFormat, fileExport.SelectedFilename)
Please do note. This is an unsupported, undocumented hack of the viewer. This may work for your current app, but you risk that the same approach may not work in future versions of the viewer...
Ludek

Cannot Send Email from Crystal Reports Viewer; MAPI:Overflow

I am trying to send a report via email with crystal reports, but i get the following error message:
"The following unexpected error occured while trying to send the report to MAPI: Overflow."
I am using Outlook 2010, Win 7 x64 bit.
Does anyone have any ideas or thoughts?

Yes, it is a 3rd party app that opens Crystal Reports Viewer. Attached are the screen shots I get when try to send the report as an email.
-Dan

How to set printersettings for the crystal report viewer in SAP BI dynamically

Hello
I have set the URL method for my crystal report and with parameter passing as shown below, it was displaying the crystal report viewer by connecting to the SAP BI 4.0 server with this method.
http://cr:port/businessobjects/enterprise115/desktoplaunch/opendoc/openDocument.jsp?sDocName=CRLabelParam&sType=rpt&lsSnPrinted=0&lsSsTestProjectNr=1
This URL will be called from Web application by different users, i would like to set the printer settings differently for different users for this crystal report viewer how shall i need to set the printer options?
shall i need to set the printer settings programatically for each user. Please advise me how do i need to proceed.
Thanks & Regards,
Rajeswari.

There are no BI / CR APIs that would do this for you. The way I see it, you'll have to have your own print button and populate it with the correct printer information for each user as they request the report. Of course, alternatively, use the viewer printer button and get the users to choose the correct printer.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal Report Viewer 2008, postback causes a weird QueryString for dates

HI,
I'm having a weird problem that was masked with the error "".
What is happening to me is that i have an ASPX page where the QueryString passed in is used as parameters to the report (straightforward). When the page first loads, this is all fine the QuerySTring is properly parsed and the report is properly displayed. Now, the problem comes when i click on the PRINT Button it performs a postback, and during that postback the querystring is read so that it can rebuild the report on the postback. (In previous versions of crystal, this has always worked). The issue here is that the version 12 of the report viewer here now appears to also append some information to the query string that was not previously there (like this: ServletTask=Print&cmd=get_pg&page=1) So the problem here for me is this is what my original QueryString looks like:
tokenid=b2817081-6b52-43c7-8e2c-d6209af2ed98&Type=Appointment&Val=12%3b1%3b1%3b06%2f10%2f2000
THat query string is generated by the following code (pre-encoded)
"PrintPage.aspx?tokenid=" & Guid.NewGuid.ToString & "&Type=Appointment&Val=" & "12" & ";" & "1" & ";" & "1" & ";" & "1/1/2000" (NOTE the date here, i'll get to that in a second)
Then, what the problem is on the postback the Query String looks like this:
tokenid=2a4f42de-bd90-48b5-ac82-bd34b503afd3&Type=Appointment&Type=Appointment&Val=12%3b1%3b1%3b1%2f1%2fPrintPage.aspx%3ftokenid%3d2a4f42de-bd90-48b5-ac82-bd34b503afd3&Val=12%3b1%3b1%3b1%2f1%2f2000&ServletTask=Print&cmd=get_pg&page=1
As you can see here it's all messed up.
So, what i found here is that the underlying cause is that we are passing a "date" in the original QueryString and it seems on the postback the Crystal Reports Viewer is having some issue with that and basically messes up the query string...
I have Crystal Reports 2008/SP3 installed.
Any help would be greatly appreciated.
Thanks

Cleaning up these forums I came across this unanswered thread.
Very weird behavior that I have seen maybe 3 or 4 years ago - I think it was with opendocument.aspx...
In this case, we appear to be re-adding the querystring with the aspx name and question mark (u2026.parentagesu2026). Having two question marks (%3f) is essentially a malformed URL since this indicates where the querystring starts.
The duplicate querystring may have been a coding error(?) where it gets added again on a postback.
Were you able to resolve the issue?
Ludek

Customizing Crystal Report Viewer

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