Customizing message creation in work center

Hi all,
we have to change the layout of the message creation window in work center (Web Dynpro Component: AGS_WORK_INCIDENT_CREATE)
I've tested the enhancment functionality quite a bit, but i was not able to solve the problem.
Basically we have to add fields to the layout which correspond to the fields in the support message that should be created.
Example: The support message (ZLFN) contains a field "approver". This field has to be on the screen when creating a message and the value should transported into the created message.
Can you please tell me the basic points of how to do that.
Another way i thought about was linking direct to the blank ZLFN message (coressponding to crmd_order), but i could not find a way to do that. Maybe this is possible?
Any help would be really appreciated.
Best Regards
Daniel

Hello Daniel,
Please, check the following link:
https://websmp105.sap-ag.de/~sapidb/011000358700000601362009E/WORKCENTERCUSTGUIDEVALE_EX.PDF
I hope that this link can help you.
Best Regards,
Diego Fischer,

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Dear Rupesh,
1. Please enter the CCtr categories value as "*" in the basic data tab.
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Hi Mozart,
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During the creation of work center (CR01). The following details are entered before i get the error message
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Dear Rupesh,
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OBIEE 11g - Customized Message for No result On all Reports

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Could U Please Tell me the Link B/W Work Center and Plant ?

Urgent Issue ...

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As per my understanding control key work as a default value in Work center during the creation of work center.
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Thanx for your reply ,
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Customizing message creation in work center

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