CVP Record Agent Greeting Failing
I'm setting up the default Record Agent Greeting application with CVP 10.0, UCCE 10.0, Finesse 10.5. I can dial the entry point number from Finesse and it goes to the ICM script. I hear the message "Please select the greeting you wish to hear or record..." I then press the greeting number hear the next message "Press 1 to hear the greeting, 2 to record..." and then it runs the RecordAgentGreeting VXML application. It immediately states that a greeting filename was not provided. Do I need to set the session data for this somewhere or is the agentname supposed to populate automatically? At least I think that's my issue.
please share CVP and VXML application logs, but i think you must place agent greeting type variable in recording script. after CED just set greeting type.
regards
Chintan
Similar Messages
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UCCE Record Agent Greeting Exaple Script Fails at first Run Ext Script Node
I am deploying Agent Greeting and trying to get the recording piece completed. When the example script gets to the run ext script node it fails.
I am running 9.0 for UCCE, CUCM, and CVP.....When I press the record button on CTIOS agent I get a 101707 error with somthing about the route. Then I do a script monitor I notice the flow stops at the first run ext script node
I have attached the PG Logs
Sorry about the vagueness in the first post just seeing if any knew of this issue with the example scripts. -
Record Agent Greeting and the DTMF Phone Pad
Strange behaviour here.
If I use a 7960 phone and press the icon to record an agent greeting, the Phone Pad pops up and I can press the buttons to navigate the menus. I can also use the hard phone. Of course, this phone has no BIB, so I connected another couple of phones.
If I use a 7961 phone, pressing the keys on the Phone Pad does nothing - but I can use the hard phone. That''s strange.
If I use a 7971, pressing the keys on the Phone Pad does nothing and neither does pressing the keys on the IP phone!!! I created a similar app outside of the Recording process and attached it to a Route Point and get the same behaviour. Must be a phone setting that is not allowing DTMF.
Regards,
Geoffplease share CVP and VXML application logs, but i think you must place agent greeting type variable in recording script. after CED just set greeting type.
regards
Chintan -
Agent Greeting / Agent Recording error
Agent greeting enabled
DailNumber created for CM routing client as PlayAgentGreeting, RecordAgentGreeting
CallTypes created as same
Script mapped.
it is failed at Ext VRU Script node in RecordGreeting script.
Not sure about any other configuration is request like (call manager route pattern, cvp ops console change or any other script changes.
I am getting the error message Error [10170] Routing error while recording Agent Greeting
with Regards,
ManivannanChintan,
thanks for explanation it is very clear. I got stuck in below config
router sends VRU label to PG (this will be configured under network VRU explorer, and it will be for your CM peripheral), and label will be always appended with corr id.
Now it is passing the send to vru node and playing the menu. but now it is failured at
Run Ext. Script node (Audium, GS,Server,V), i am using the default media server (cvpcall server+vxmlserver+mediaserver)
when i checked the activity log of RecordAgentGreeting vxml application nothing is there, that means it is not hitting the application.
I am suspecting that what ever variables ECC created recently is not taken effect. becuase i found the following error in cvp call server logs
CONNECT message, sending EVT RPT back to ICM - >>HEADERS: (JMSType)=MsgBus:CONNECT (JMSDestination)=Topic(CVP.ICM.CC.RESP.SYS_SIP2) (JMSTimestamp)=1402823524903 (ServerID)=WIN-PBC34IB91T5.SYS_ICM2:ICM:ICM2:WIN-PBC34IB91T5.MsgBus002 >>BODY: callguid=0B527E56F3A411E3987E78DA6E493500 RouterCallKey=1113 floatingvars=>>HEADERS: (JMSType)=MsgBus:FLOATINGVARS >>BODY: callvars=[, , , , , , , , , ] user.microapp.app_media_lib=app user.microapp.media_server=media user.media.id=0B527E56F3A411E3987E78DA6E493500 user.microapp.FromExtVXML=[null, null, null, null] user.microapp.ToExtVXML=[null, null, null, null, null] user.microapp.locale=en-us user.microapp.input_type=D >>STATE: isTabular=false isWriteable=true cursor=-1 dnis=8015 correlationid=26711 timezone=Asia/Riyadh RouterCallKeySequenceNumber=0 version=CVP_10_0 RouterCallKeyDay=151010 labeltype=-1 label=8111126711 localOffset=180 calllegid=B527E56-F3A411E3-90EDEE36-70AFD42F >>STATE: isTabular=false isWriteable=false cursor=-1 [id:5005]
kindly guide me. how to proceed further.
with Regards,
Manivannan -
I am configuring agent greeting in a lab environment and to this point, I have been unable to get this process to work. Using CCE 9.0 with an IP Communicator with Built-In-Bridge enabled.
Record agent greeting works just fine. We can record and review the agent greetings. We are able to locate the agent greeting in the media server and using our browser we can get execute the agent greeting. When we execute the ICM script to play the agent greeting we see it successfully pass through the ICM node of Set Variable for AgentGreetingType. We have a dialed number defined for call manager to PlayAgentGreeting. In our ICM script we can see the calls successfully execute the PlayAgentGreeting DN and Script execute successfully and exit the PM microapp.
We are now at a loss of where to start to finalize this process. Looking in the Dumplog for our CM PIM we see the following output.
I am no expert but this looks like agent greeting was successful however, we are not able to hear the media file.
12:11:50:469 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1
12:11:50:469 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
CallID = 2130706482 DeviceID = 7591 DeviceType = Static
RoutingCrossRefID = 65584
CurrentRoute = PlayAgentGreeting
CallingDevice = 7591
RequestType = 59
AG = 1
CustomerID = 1
PreferredASTID = 5048
12:11:50:471 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65584, RTRCallKey=150783.231, label 8888888888179 callID=2130706482
12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=33567498, AgentCallConnectionDeviceID=7591,AgentCallConnectionDeviceIDType=0, InvokeID=100603
12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC
12:11:50:471 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:
CallID = 2130706482 DeviceID = DeviceType = Static LocalState = NONE
Cause = EC_NONE
12:11:51:129 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
12:11:51:154 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
12:11:51:156 PG1A-pim1 Trace: addMediaStreamConf: InvokeID=100603
12:11:51:156 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=0
12:11:51:156 PG1A-pim1 Trace: RecvCallAgentGreetingEventMsg: AG Greeting Start delay is 686 MS for CallID 33567498
12:11:51:156 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
CallID = 33567498 DeviceID = 7591 DeviceType = Static
EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0)
12:11:56:917 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=1
12:11:56:917 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
CallID = 33567498 DeviceID = 7591 DeviceType = Static
EventCode = EC_AGENT_GREETING_DONE GreetingType = 1 PeripheralErrorCode=0x0(0)
12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, UniqueID=000000000000330A02C7D4D700000000
12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, UniqueID=000000000000330A02C7D4D700000000
12:12:00:103 PG1A-pim1 Trace: ConnectionCleared: CID=33567498 ConnDevID=7591/0 ReleasingDev=7591/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 DevTgDevStr=7591
12:12:00:103 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
CallID = 33567498 DeviceID = 7591 DeviceType = Static
ReleasingDevice = 7591
LocalState = NONE
Cause = EC_NONE
12:12:00:103 PG1A-pim1 Trace: CallCleared: CID=33567498 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000
12:12:00:103 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
CallID = 33567498 DeviceID = DeviceType = Static LocalState = NONE
Cause = EC_NONE
12:13:30:857 PG1A-pim1 Trace: ConfigureRoutingClient - PID=5000 RID=5000 Timeout=1500 Late=500 Limit=10 ConfigStr=
12:13:30:857 PG1A-pim1 Trace: DeskLinkPeripheral::ProcessRCConfig() RCTimoutThreshold=0I am configuring agent greeting in a lab environment and to this point, I have been unable to get this process to work. Using CCE 9.0 with an IP Communicator with Built-In-Bridge enabled.
Record agent greeting works just fine. We can record and review the agent greetings. We are able to locate the agent greeting in the media server and using our browser we can get execute the agent greeting. When we execute the ICM script to play the agent greeting we see it successfully pass through the ICM node of Set Variable for AgentGreetingType. We have a dialed number defined for call manager to PlayAgentGreeting. In our ICM script we can see the calls successfully execute the PlayAgentGreeting DN and Script execute successfully and exit the PM microapp.
We are now at a loss of where to start to finalize this process. Looking in the Dumplog for our CM PIM we see the following output.
I am no expert but this looks like agent greeting was successful however, we are not able to hear the media file.
12:11:50:469 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1
12:11:50:469 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
CallID = 2130706482 DeviceID = 7591 DeviceType = Static
RoutingCrossRefID = 65584
CurrentRoute = PlayAgentGreeting
CallingDevice = 7591
RequestType = 59
AG = 1
CustomerID = 1
PreferredASTID = 5048
12:11:50:471 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65584, RTRCallKey=150783.231, label 8888888888179 callID=2130706482
12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=33567498, AgentCallConnectionDeviceID=7591,AgentCallConnectionDeviceIDType=0, InvokeID=100603
12:11:50:471 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC
12:11:50:471 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:
CallID = 2130706482 DeviceID = DeviceType = Static LocalState = NONE
Cause = EC_NONE
12:11:51:129 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
12:11:51:154 PG1A-pim1 Trace: RTPStarted: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000330A02C7D4D700000000
12:11:51:156 PG1A-pim1 Trace: addMediaStreamConf: InvokeID=100603
12:11:51:156 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=0
12:11:51:156 PG1A-pim1 Trace: RecvCallAgentGreetingEventMsg: AG Greeting Start delay is 686 MS for CallID 33567498
12:11:51:156 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
CallID = 33567498 DeviceID = 7591 DeviceType = Static
EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0)
12:11:56:917 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=33567498 ConnDevID=7591/0 EventCode=1
12:11:56:917 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
CallID = 33567498 DeviceID = 7591 DeviceType = Static
EventCode = EC_AGENT_GREETING_DONE GreetingType = 1 PeripheralErrorCode=0x0(0)
12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.24.104.183:24636, Direction=IN, UniqueID=000000000000330A02C7D4D700000000
12:12:00:103 PG1A-pim1 Trace: RTPStopped: CID=33567498, ConnDevID=7591/0, Addr=172.28.36.5:17006, Direction=OUT, UniqueID=000000000000330A02C7D4D700000000
12:12:00:103 PG1A-pim1 Trace: ConnectionCleared: CID=33567498 ConnDevID=7591/0 ReleasingDev=7591/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000 DevTgDevStr=7591
12:12:00:103 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
CallID = 33567498 DeviceID = 7591 DeviceType = Static
ReleasingDevice = 7591
LocalState = NONE
Cause = EC_NONE
12:12:00:103 PG1A-pim1 Trace: CallCleared: CID=33567498 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000330A02C7D4D700000000
12:12:00:103 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
CallID = 33567498 DeviceID = DeviceType = Static LocalState = NONE
Cause = EC_NONE
12:13:30:857 PG1A-pim1 Trace: ConfigureRoutingClient - PID=5000 RID=5000 Timeout=1500 Late=500 Limit=10 ConfigStr=
12:13:30:857 PG1A-pim1 Trace: DeskLinkPeripheral::ProcessRCConfig() RCTimoutThreshold=0 -
CVP Media server config for Agent greeting
Hi All,
How to write agent greeting files to multiple media servers, (4 media servers in our case)
I got to know that setting the default media server to act as a proxy will resolve this issue. Kindly let me know is this correct and how this could be done.?
Thanks and Regards,
KarthikHi,
Did you find the solution to this? Can't find anything in the docs.
Thanks
Anthony -
Hello
i am hoping that someone might be able to help me with agent greeting. i have most of the components in place and working. i can record and playback agent greetings without issue in the recording script. my problem is with a live call the play agent greeting script kicks off but no audio plays and CVP complains about UCM ending the call instead of CCE. in reviewing traces and logs it looks like the play agent script is not passing the the agent info.
CVP Call Server log
2562: 10.7.16.101: Mar 03 2015 19:32:11.293 -0500: %CVP_10_5_SIP-3-SIP_CALL_ERROR: Agent Greeting disconnected via UCM instead of CCE playback script: CALLGUID = E326D00000010000000000280510070A LEGID = e326d000-4f615289-167ac-510070a - [INBOUND] DURATION (msecs) = 8875 - DIALOG TERMINATED. null [id:5004]
CVP PIM
9:30:19:053 PG2A-pim1 Trace: ProcessConnect:CONNECT RCID=5001 PID=5001 DID=143 DIDRelSeq#=0 CRS(RtrDate=151271,RtrCID=289) RCKSeq#=3 ErrorCode=0 TRTargetID=-1 CorrID=372 EventSel=119 SvcType=4 NICCallID={PCID=5001,RCID=5001,Remote=0,0,DID=0x8f,RemDID=0x0,Grp=0,Data=0,RtrData=0,CCID=x00000001/x00000000} PGCallID={N/A} OperationCode=CLASSIC OperationFlags=COOP_NONE NetworkTransferEnabled=F Label(Type=8)=8111111111 NICCalledParty#=PlayAgentGreeting SGSTID=-1 SvcSTID=-1 AGSTID=-1 AGInfo= CallGUID=E326D00000010000000000280510070A.
19:30:19:054 PG2A-pim1 Trace: ToVRU_vruTemporaryConnect:Set ECCVar:
ECCVar:6=D
ECCVar:12=N
ECCVar:2=0
ECCVar:7=en-us/microapp/ag_gr
ECCVar:10=http://10.7.16.101
ECCVar:0=041CFD63C13B11E4B2F187873ED96234.
19:30:19:054 PG2A-pim1 Trace: PG->VRU:TEMPORARY_CONNECT(216 bytes):DID=143 SendSeq#=1 Label=8111111111 CorrID=372 RCK=289 RCKDay=151271 RCKSeq#=3 CallGUID=E326D00000010000000000280510070A AgentGreetingHint=1.
19:30:19:078 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(16 bytes):DID=143 SendSeq#=2 EventCode=Answer(4).
19:30:19:175 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(16 bytes):DID=141 SendSeq#=3 EventCode=Answer(4).
19:30:19:175 PG2A-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT RCID=5001 PID=5001 DID=141 DIDRelSeq#=2 LabelIndex=0 Event=4 DialogEnds=0 Cause=1.
19:30:27:924 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=141 SendSeq#=4 EventCode=Disconnect(6) CauseCode=NormalComplete(1).
19:30:27:925 PG2A-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT RCID=5001 PID=5001 DID=141 DIDRelSeq#=3 LabelIndex=0 Event=6 DialogEnds=1 Cause=1.
19:30:27:931 PG2A-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=143 SendSeq#=3 EventCode=Disconnect(6) CauseCode=NormalComplete(1).
19:30:27:932 PG2A-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT RCID=5001 PID=5001 DID=143 DIDRelSeq#=2 LabelIndex=0 Event=6 DialogEnds=1 Cause=1.
19:30:27:934 PG2A-pim1 Trace: ProcessDialogFail:DIALOG_FAIL RCID=5001 PID=5001 FailureType=2 NumOfEvents=1 DID=143 DIDRelSeqNo=1 ReasonCode=18.
UCM PIM
19:30:19:028 PG1A-pim1 Trace: Unqueuing RTPEventMsg for callid= 16783427 and device id= 1021.
19:30:19:028 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: 1 CustID: 1.
19:30:19:029 PG1A-pim1 Trace: CSTA ROUTE REQUEST, TelephonyDriver::RequestPostRoute: by PIM for the DNP SENT TO OPC
CallID = 2130706515 DeviceID = 1021 DeviceType = Static
RoutingCrossRefID = 65616
CurrentRoute = PlayAgentGreeting
CallingDevice = 1021
RequestType = 59
AG = 1
CustomerID = 1
PreferredASTID = 5013.
19:30:19:030 PG1A-pim1 Trace: ProcessCSTARouteSelect: crossRefID=65616, RTRCallKey=151271.289, label 7111111111371 callID=2130706515.
19:30:19:031 PG1A-pim1 Trace: TelephonyDriver::SendMediaStreamRequest - AgentCallID=16783427, AgentCallConnectionDeviceID=1021,AgentCallConnectionDeviceIDType=0, InvokeID=815003.
19:30:19:031 PG1A-pim1 Trace: TelephonyDriver::ProcessCSTARouteSelect: Agent Greeting Service, Route End SENT TO OPC.
19:30:19:031 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared:
CallID = 2130706515 DeviceID = DeviceType = Static LocalState = NONE
Cause = EC_NONE.
19:30:19:114 PG1A-pim1 Trace: RTPStarted: CID=16783427, ConnDevID=1021/0, Addr=10.7.3.28:25222, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=0000000000001843012E0A3200000000.
19:30:19:130 PG1A-pim1 Trace: addMediaStreamConf: InvokeID=815003.
19:30:19:130 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=16783427 ConnDevID=1021/0 EventCode=0.
19:30:19:131 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
CallID = 16783427 DeviceID = 1021 DeviceType = Static
EventCode = EC_AGENT_GREETING_STARTED GreetingType = 1 PeripheralErrorCode=0x0(0).
19:30:19:177 PG1A-pim1 Trace: dtRequeryResultInd: RTRCallKey=151271.289 netTargID=0 ASTID=5013 Result=11 CallID=16783427.
19:30:27:925 PG1A-pim1 Trace: MsgCallAgentGreetingEvent: CallID=16783427 ConnDevID=1021/0 EventCode=-1932787441.
19:30:27:927 PG1A-pim1 Failed to play agent greeting type: 1, for call ID: 16783427, to agent ID: 2105, with the extension: 1021, due to original call dropped.
19:30:27:929 PG1A-pim1 Trace: CSTA Call Agent Greeting, RecvCallAgentGreetingEventMsg: SENT TO OPC
CallID = 16783427 DeviceID = 1021 DeviceType = Static
EventCode = EC_AGENT_GREETING_ERROR GreetingType = 1 PeripheralErrorCode=0x4f2f(20271).
19:30:27:929 PG1A-pim1 Trace: RTPStopped: CID=16783427, ConnDevID=1021/0, Addr=10.7.3.28:25222, Direction=IN, UniqueID=0000000000001843012E0A3200000000.
19:30:27:930 PG1A-pim1 Trace: RTPStopped: CID=16783427, ConnDevID=1021/0, Addr=10.7.16.253:32294, Direction=OUT, UniqueID=0000000000001843012E0A3200000000.
19:30:27:930 PG1A-pim1 Trace: ConnectionCleared: CID=16783427 ConnDevID=1021/0 ReleasingDev=1021/0 LocalConn=-1 Cause=-1UniqueID=0000000000001843012E0A3200000000 DevTgDevStr=1021.
19:30:27:931 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPCi added the send to VRU node and the script aborts the "send to VRU" node. should i see the FeatureParam step on the CVP Pim log. it looks like ICM is not telling CVP the agent info or greeting type. but i do have the call.agentgreetingtype in my queue script.
-
Agent Greeting with Precsion Queueing anf Finesse
Hello all
I am wanting to know if I can add Agent Greeting to a PQ and if someone has a snapshot example ICM script. Has anyone created a gadget to allow the Agent greeting to be recorded from Finesse agent desktop.please share CVP and VXML application logs, but i think you must place agent greeting type variable in recording script. after CED just set greeting type.
regards
Chintan -
UCCE v8.5 with CIPC8.6 agent greeting and Whisper annoucement
Dear networkers,
We do have UCCEv8.5 deployed with CVP 8.5, CUCM 8.5 and CAD 8.5.
We have Cisco IP Communicators(CIPC) v8.6 installed we would like to implement the follwoing two features:
- Agent Greeting
- Whisper Announcement
As far as the documentation says, we need a phones with Built in bridge. Does CIPC support uch feature ?? Can the above two features be deployed using CIPC ?
thanks in advance.
Best Reagrds.Hi ,
You can deploy those two features with cipc 8.6 ....first you need to enable Built-in-Bridge in CUCM for the perticular cipc..
For more info refer the below url
http://www.google.co.in/#hl=en&safe=active&tbo=d&spell=1&q=agent+greeting+%26+whisper+announcement+configuration&sa=X&ei=Yg8iUZj8LsXE0QHPl4GYCQ&ved=0CCsQvwUoAA&bav=on.2,or.r_gc.r_pw.r_qf.&bvm=bv.42553238,d.dmg&fp=ca85679e4aaec60f&biw=1366&bih=651
Message was edited by: Silambarasan K -
CTI OS answer call but not play agent greeting
hello everyone
i config agent greeting in UCCE
now i can record the greeting
and i config a DN like 60002 with PlayAgentGreeting call type,and the call type associate PlayAgentGreeting script
i dial 60002 from my CTI OS client i can hear the greeting .
but when i enable agent greeting on CTI OS,and answer a call in number ,it can't play greeting.
i look the script but no run this script .
i look the log with CTI OS server and find the client can't sent the dialed number ....
can i loss some config with play script? like CTI OS client config?hi
next is rtr log
Events from February 17, 2015:
00:01:41:617 rb-rtr Trace: (35 x 0 : 0 0) NewCall: CID=(151257,301), DN=60000, ANI=1079, CED=, RCID=5001, MRDID=1, CallAtVRU=1, OpCode=0
00:01:41:617 rb-rtr Trace: (35 x 33 : 0 0) TransferToVRU: Label=1231231234567890, CorID=33, VRUID=5002, RCID=5001
00:01:41:781 rb-rtr Trace: (35 36 33 : 0 0) RequestInstr: CID=(151257,301), CallState=1
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) ATR rule not found for agent 5001 at ext 1001. Device target had label 1001 (ID 5026).
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) DeviceTargetPreCall_V11: CID=(151257,301), PerID=5000, SGSTID=5003, AGSTID=5001 NetworkCallFlags=0, InvokeID=18, GREET=
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) Connect: CID=(151257,301), EventSelect=0, ServiceType=0, RCID=5001, Label(s)=1001
00:01:50:439 rb-rtr Trace: (35 36 33 : 0 0) Deleting Dialog.
next is CUCM pg pim log
Events from February 17, 2015:
00:01:27:095 PG1A-pim1 Trace: CSTASetAgentState: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000046 Dev=1001 AgentMode=READY AGID=1000 SG=-1(0xffffffff))
00:01:27:095 PG1A-pim1 Trace: PrivateData: EventReasonCode=0 WorkMode=0 NumAdditionalGroups=0 PositionID= SupervisorID= ClientAddress=
00:01:27:095 PG1A-pim1 Trace: CSTASetAgentStateConfEvent: TPServices::CSTASetAgentStateConfEvent InvokeID=0xf0000046
00:01:50:619 PG1A-pim1 Trace: DeviceTargetPreCallInd: PreLock: RTRCallKey=151257.301 NTID: 5035 dialed number=60000 CED= ASTID=5001, AG=, CustomerDefinitionID=1, AW=0
00:01:50:619 PG1A-pim1 Trace: DeviceTargetPreCallInd: PostLock: RTRCallKey=151257.301 ASTID: 5001 NTID: 5035 Ext: 1001 AG= AW=0
00:01:50:619 PG1A-pim1 Trace: CheckWhisperECCWithIPIVR: ECC.user.media.id8CF741800001000000000713F901A8C0 and Customer Call ID: -1
00:01:50:619 PG1A-pim1 Trace: AddPreRoutedCall: Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 1 RouterCallKey=(151257/301) preCallRouteCrossRefID: 0, SkTT:0, GREET: DialedNumber:60000 CustID:1 AW=0
00:01:50:782 PG1A-pim1 Trace: Delivered: CID=16779291 ConnDevID=1079/1 AlertDevID=/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=1 Cause=22OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 ANI=1079 DevTgDevStr=1001
00:01:50:782 PG1A-pim1 Trace: RetreivePreRoutedCall: Head Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 1 RouterCallKey=(151257/301)
00:01:50:782 PG1A-pim1 Trace: MatchPendingCall (DeskLinkCall) : Inst: N1001 CreatedByPreCall: T PeriphCID: -1 RouterCallKey=(151257/301)
00:01:50:782 PG1A-pim1 Trace: Offered matched PreCall for CID: 16779291 Ext: 1001 SecondsPending: 0
00:01:50:783 PG1A-pim1 Trace: FreePreRoutedCall: Head Inst: N1001 CreatedByPreCall: T PeriphCID: -1 Queue Count: 0 RouterCallKey=(151257/301)
00:01:50:783 PG1A-pim1 Trace: CSTA DELIVERED, TelephonyDriver::Offered: SENT TO OPC
CallID = 16779291 DeviceID = 1079 DeviceType = Dynamic
Alerting =
Calling = 1079
Called = 1001
Redirection =
LocalState = INITIATE
Cause = EC_NEW_CALL
00:01:50:783 PG1A-pim1 Trace: Delivered: CID=16779291 ConnDevID=1079/1 AlertDevID=1001/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=2 Cause=-1OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 DevTgDevStr=1001
00:01:50:783 PG1A-pim1 Trace: GetAgentWhispePrimaryCallID: Unable to find PreRoutedCallPending 16779291
00:01:50:783 PG1A-pim1 Trace: CSTA DELIVERED, TelephonyDriver::Delivered: SENT TO OPC
CallID = 16779291 DeviceID = 1079 DeviceType = Dynamic
Alerting = 1001
Calling = 1079
Called = 1001
Redirection =
LocalState = ALERTING
Cause = EC_NONE
00:01:53:081 PG1A-pim1 Trace: CSTAAnswerCall: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000047 AlertingCall(CID=16779291,Dev=1079,Type=Dynamic)
00:01:53:081 PG1A-pim1 Trace: PRIVATE_DATA: AnsweringDevice=1001
00:01:53:092 PG1A-pim1 Trace: Established: CID=16779291 ConnDevID=1001/0 AnsDevID=1001/0 CallingDev=1079/0 CalledDev=1001/0 LastRedDev=/0 LocalConn=3 Cause=-1OrgTrk=-1 OrgTrkGrp=-1 TermTrk=-1 TrmTrkGrp=-1UniqueID= 000000000000081B016B9CB400000000 DevTgDevStr=1001
00:01:53:092 PG1A-pim1 Trace: Checking for agent whisper enabled. Ext=1001 CallID=16779291 AW enabled=0 ReqEnbld:0 ReqSt=0
00:01:53:092 PG1A-pim1 Trace: Checking for RNA Requery. Ext=1001 CallID=16779291 RNA=0 Qtime=4 ReqEnbld:0 DNID:0 ReqSt:0
00:01:53:092 PG1A-pim1 Trace: CSTA ESTABLISHED, TelephonyDriver::Established: SENT TO OPC
CallID = 16779291 DeviceID = 1001 DeviceType = Static
Answering = 1001
Calling = 1079
Called = 1001
Redirection =
LocalState = CONNECT
Cause = EC_NONE
00:01:53:092 PG1A-pim1 Trace: Checking for AgentGreeting. GREET: CustID: 1
00:01:53:093 PG1A-pim1 Trace: AnswerCallConf: InvokeID=121322
00:01:53:093 PG1A-pim1 Trace: CSTAAnswerCallConfEvent: TPServices::CSTAAnswerCallConfEvent InvokeID=0xf0000047
00:01:54:137 PG1A-pim1 Trace: RTPStarted: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:24582, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000081B016B9CB400000000
00:01:54:232 PG1A-pim1 Trace: RTPStarted: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:20664, Direction=OUT, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000081B016B9CB400000000
00:01:57:537 PG1A-pim1 Trace: CSTAClearConnection: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0000048 Call(CID=16779291,Dev=1001,Type=Static)
00:01:57:537 PG1A-pim1 Trace: PRIVATE_DATA: CompoundRequestType=Unknown CSTA Event Type SubjectDevice=1001
00:01:57:546 PG1A-pim1 Trace: RTPStopped: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:24582, Direction=IN, UniqueID=000000000000081B016B9CB400000000
00:01:57:547 PG1A-pim1 Trace: RTPStopped: CID=16779291, ConnDevID=1001/0, Addr=10.0.0.159:20664, Direction=OUT, UniqueID=000000000000081B016B9CB400000000
00:01:57:547 PG1A-pim1 Trace: ConnectionCleared: CID=16779291 ConnDevID=1001/0 ReleasingDev=1001/0 LocalConn=-1 Cause=-1UniqueID=000000000000081B016B9CB400000000 DevTgDevStr=1001
00:01:57:547 PG1A-pim1 Trace: CSTA CONNECTION CLEARED, TelephonyDriver::ConnectionCleared: SENT TO OPC
CallID = 16779291 DeviceID = 1001 DeviceType = Static
ReleasingDevice = 1001
LocalState = NONE
Cause = EC_NONE
00:01:57:547 PG1A-pim1 Trace: CallCleared: CID=16779291 ConnDevID=/0 LocalConn=-1 Cause=-1UniqueID=000000000000081B016B9CB400000000
00:01:57:547 PG1A-pim1 Trace: CSTA CALL CLEARED, TelephonyDriver::CallCleared: SENT TO OPC
CallID = 16779291 DeviceID = DeviceType = Static LocalState = NONE
Cause = EC_NONE
00:01:57:548 PG1A-pim1 Trace: ClearConnectionConf: InvokeID=121323
00:01:57:548 PG1A-pim1 Trace: CSTAClearConnectionConfEvent: TPServices::CSTAClearConnectionConfEvent InvokeID=0xf0000048
i ues UCCE 9 and all CTI OS version is 10 -
Hi ,
I had a query on whisper and Personalised Agent Greeting supported in UCCE 8.5.
Can't we configure both the above features and make them work simultaneously for call which is landing to agent?
regds,
amanYes you can ...
You can use Agent Greeting along with the Whisper Announcement feature. Here are some things to consider when using them together:
- On the call, the Whisper Announcement always plays first, before the Agent Greeting.
- To shorten your call-handling time, you may want to use shorter Whisper Announcements and Agent Greetings than you might if you were using either feature by itself. A long Whisper Announcement followed by a long Agent Greeting equals a long wait before an agent is actively handling a call.
- If you use a Whisper Announcement, your agents probably handle different types of calls: for example, “English-Gold Member-Activate Card,” “English-Gold Member-Report Lost Card,” “English-Platinum Member-Account Inquiry.” Therefore, you may want to ensure the greetings your agents record are generic enough to cover the range of call types.
source: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/configuration/guide/agwa85fg.pdf
(page 18)
Brian
Please rate helpful posts. -
Agent Greeting with Genesys CTI/Desktop
Hello everybody!
Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server.
The deployment - Unified CCE with Genesys CTI/Desktop Only.
He has:
- CVP 9.0;
- UCM 9.1;
- ICM 9.0.3;
- Genesys T-Server 8.0;Hi,
Agent greeting does not support Genesys Cisco T-Server.
It supports only with the out of box CTI toll kit.
Regards,
Srinivasan -
Hi,
My record step is failing the second after it plays my message. Whether I turn the beep off or leave it on it goes straight to error msg after my audio.
on Gateway I get this..
*Mar 16 19:24:58.970: //118//AFW_:/vapp_media_record: codec mismatch between vxm
l and voip dialpeer.
*Mar 16 19:24:58.970: //118/4AC6096480D6/VXML:/vxml_vapp_media_record:
CALL_ERROR; http://10.146.13.40:7000/CVP/Server
at line 16: fail with vapp error VAPP_FAIL
In my app logs I get..
10.146.13.40.1217210672077.0.Recording,07/27/2008 20:04:32.139,Record_01,interaction,audio_group,initial_audio_group
10.146.13.40.1217210672077.0.Recording,07/27/2008 20:04:36.749,Record_01,element,error,error.badfetch
Any idea. I use g711 everywhere here. Everything else and all other scripts work, however I have never tried the record element before.
Cheers,
Chaddchumbly,
12.4(15)t5
Geoff,
I think it only write it if its the right path.
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:17.753,Subdialog Start_01,enter,
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:17.768,Subdialog Start_01,exit,done
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:17.768,Record_01,enter,
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:17.772,Record_01,interaction,audio_group,initial_audio_group
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:22.425,Record_01,element,error,error.badfetch
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:22.425,Record_01,exit,
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:17.772,Record_01,interaction,audio_group,initial_audio_group
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:26.347,,end,how,hangup
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:26.347,,end,result,normal
10.146.13.40.1217223197753.2.Recording,07/27/2008 23:33:26.347,,end,duration,9
so ../temp writes to C:\WINDOWS\Temp from what I see?
Also from VXML Trace I see this.. Which leads me to believe it is indeed a path issue! The problem is I cannot make a dir named .. any ideas how to fix this?
query=MSG_TYPE=CALL_NEW&CALL_DNIS=3100050501&CALL_UUI=&CALL_ANI=sip:415794877
[email protected]:5060&RECOVERY_VXML=flash:recovery.vxml&CLIENT_TYPE=IOS&CALL_ID=EE
B94555-5CE811DD-8121001D-E5427BE0&ERROR_CODE=0 lang=none version=2.0
*Mar 18 14:26:40.101: //214/EEB945558121/VXML:/vxml_item_attrs_proc:
name=Server src:
URI(abs):http://10.146.13.40:7000/CVP/en-us/../Server
scheme=http
host=10.146.13.40
port=7000
path=/CVP/Server caching=invalid fetchhint=invalid fetchtimeout=-1 maxage=-1
maxstale=-1
Chad -
==============>deploy log information:
2015-04-27_14-50-42:INFO:Install Args AGENT_PORT=3872
2015-04-27_14-50-42:INFO:Action description 在主机 expquery03 上执行命令 /bin/sh -c '/u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=expquery03 AGENT_BASE_DIR=/u01/app/agent_12c OMS_HOST=oragc12c.yto.net.cn EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst b_doDiscovery=false b_startAgent=false b_forceInstCheck=true AGENT_PORT=3872'
2015-04-27_14-50-42:INFO:Attempt :1 pty required false with no inputs
2015-04-27_15-11-47:INFO:/bin/sh -c '/u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=expquery03 AGENT_BASE_DIR=/u01/app/agent_12c OMS_HOST=oragc12c.yto.net.cn EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst b_doDiscovery=false b_startAgent=false b_forceInstCheck=true AGENT_PORT=3872' execution failed on host expquery03
2015-04-27_15-11-47:INFO:Pattern ERROR: found in file /opt/app/oem12c/gc_inst/em/EMGC_OMS1/sysman/agentpush/2015-04-27_14-18-30-PM/logs/expquery03/install.log Line ERROR: Agent Clone Failed SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install.
2015-04-27_15-11-47:INFO:Error Message found Agent Clone Failed SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install.
2015-04-27_15-11-47:INFO: ACTION 在主机 expquery03 上执行命令 /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM/agentDeploy.sh -ignorePrereqs ORACLE_HOSTNAME=expquery03 AGENT_BASE_DIR=/u01/app/agent_12c OMS_HOST=oragc12c.yto.net.cn EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst b_doDiscovery=false b_startAgent=false b_forceInstCheck=true AGENT_PORT=3872
2015-04-27_15-11-47:INFO: OUT null
2015-04-27_15-11-47:INFO: ERR Agent Clone Failed SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install.
2015-04-27_15-11-47:INFO: EXIT CODE1
2015-04-27_15-11-47:INFO:InvocationTargetException Exception
2015-04-27_15-11-47:INFO:Printing Exception :java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at oracle.sysman.core.agentpush.ui.deployer.BaseDeployerOps.executeActions(BaseDeployerOps.java:1924)
at oracle.sysman.core.agentpush.ui.deployer.NewAgentDeployer.deploy(NewAgentDeployer.java:59)
at oracle.sysman.core.agentpush.ui.deployfwk.DeploymentWorker.run(DeploymentWorker.java:26)
at oracle.sysman.util.threadPoolManager.WorkerThread.run(Worker.java:311)
Caused by: CommandException: err: Agent Clone Failed SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install. out: null exitcode: 1
stacktrace:
null
at oracle.sysman.core.agentpush.ui.deployer.DeployerOps.executeCommandOnNodeInteractive(DeployerOps.java:1204)
at oracle.sysman.core.agentpush.ui.deployer.DeployerOps.executeCommandOnNodeInteractive(DeployerOps.java:1050)
at oracle.sysman.core.agentpush.ui.deployer.DeployerOps.executeCmdOnNode(DeployerOps.java:644)
at oracle.sysman.core.agentpush.ui.deployer.DeployerOps.executeCmdOnNode(DeployerOps.java:593)
at oracle.sysman.core.agentpush.ui.deployer.BaseDeployerOps.doInstall(BaseDeployerOps.java:484)
oem@oragc12c bin]$ more /u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_2015-04-27_15-10-25-PM.log
/u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_2015-04-27_15-10-25-PM.log: No such file or directory
[oem@oragc12c bin]$ more /opt/app/oem12c/gc_inst/em/EMGC_OMS1/sysman/agentpush/2015-04-27_14-18-30-PM/logs/expquery03/install.log
-e Validating the OMS_HOST & EM_UPLOAD_PORT
Executing command : /u01/app/agent_12c/core/12.1.0.4.0/jdk/bin/java -classpath /u01/app/agent_12c/core/12.1.0.4.0/jlib/agentInstaller.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/OraInstaller.jar oracle.s
ysman.agent.installer.AgentInstaller /u01/app/agent_12c/core/12.1.0.4.0 /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM /u01/app/agent_12c -prereq
Validating oms host & port with url: http://oragc12c.yto.net.cn:4903/empbs/genwallet
Validating oms host & port with url: https://oragc12c.yto.net.cn:4903/empbs/genwalletReturn status:3-oms https port is passedUnzipping the agentcoreimage.zip to /u01/app/agent_12c ....12.1.0.4.0_PluginsOneof
fs_197.zip
Executing command : /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM/unzip -o /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM/12.1.0.4.0_PluginsOneoffs_197.zip -d /u01/app/agent_12cExecuting command : /u01/
app/agent_12c/core/12.1.0.4.0/jdk/bin/java -d64 -classpath /u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/OraInstaller.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/xmlparserv2.jar:/u01/app/agent_12c/core/12
.1.0.4.0/oui/jlib/srvm.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/emCfg.jar:/u01/app/agent_12c/core/12.1.0.4.0/jlib/agentInstaller.jar:/u01/app/agent_12c/core/12.1.0.4.0/oui/jlib/share.jar oracle.sysman
.agent.installer.AgentInstaller /u01/app/agent_12c/core/12.1.0.4.0 /u01/app/agent_12c/ADATMP_2015-04-27_14-18-30-PM /u01/app/agent_12c /u01/app/agent_12c/agent_inst AGENT_BASE_DIR=/u01/app/agent_12c
Failed to read the inventory
Failed to read the inventory=====================>but the inventory no problem
Cloning the agent home...
Executing command: /u01/app/agent_12c/core/12.1.0.4.0/oui/bin/runInstaller -debug -ignoreSysPrereqs -clone -forceClone -silent -waitForCompletion -nowait ORACLE_HOME=/u01/app/agent_12c/core/12.1.0.4.0 AG
ENT_BASE_DIR=/u01/app/agent_12c ORACLE_HOSTNAME=expquery03 AGENT_BASE_DIR=/u01/app/agent_12c OMS_HOST=oragc12c.yto.net.cn EM_UPLOAD_PORT=4903 AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst b_doDiscovery=f
alse b_startAgent=false b_forceInstCheck=true AGENT_PORT=3872 -noconfig ORACLE_HOME_NAME=agent12c1 -force b_noUpgrade=true
ERROR: Agent Clone Failed SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install.
Agent Deploy Log Location:/u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_2015-04-27_15-10-25-PM.log
============>agent client privage and "/tmp" information at hp-unix
$ bdf
Filesystem kbytes used avail %used Mounted on
/dev/vg00/lvol3 5242880 384784 4820160 7% /
/dev/vg00/lvol1 1835008 376272 1447400 21% /stand
/dev/vg00/lvol7 20971520 8977200 11902024 43% /var
/dev/vg00/lvol9 7864320 3213136 4614904 41% /usr
/dev/vg00/lvol6 85983232 63055260 21527575 75% /u01
/dev/vg00/lvol5 10485760 2268216 8153768 22% /tmp===============>
/dev/vg00/lvol8 10354688 6536024 3788952 63% /opt
/dev/vg00/lvol4 52428800 13319488 38803816 26% /home
$ ls -lt
total 6
drwxr-xr-x 2 oem oinstall 1024 Apr 27 15:14 agent_12c
drwxrwx--- 5 grid oinstall 1024 Apr 27 15:11 oraInventory
drwxr-xr-x 3 oem oinstall 96 Apr 22 16:16 agent
drwxrwxr-x 8 grid oinstall 1024 Apr 21 14:58 grid
drwxrwxr-x 6 grid oinstall 96 Aug 7 2013 oracle
drwxr-xr-x 3 root oinstall 96 Aug 2 2013 11.2.0
$ cd oraInventory
$ ls -lt
total 44
drwxrwx--- 2 grid oinstall 16384 Apr 27 15:10 logs
drwxrwx--- 3 grid oinstall 2048 Apr 22 10:36 backup
drwxrwx--- 2 grid oinstall 1024 Apr 3 2014 ContentsXML
-rwxrwx--- 1 grid oinstall 1686 Aug 6 2013 orainstRoot.sh
-rw-rw---- 1 grid oinstall 56 Aug 6 2013 oraInst.loc
$ cd ContentsXML
$ ls
comps.xml inventory.xml libs.xml
$ ls -lt
total 6
-rw-rw---- 1 grid oinstall 842 Apr 21 10:31 inventory.xml
-rw-rw---- 1 grid oinstall 329 Apr 20 17:32 comps.xml
-rw-rw---- 1 grid oinstall 292 Apr 20 17:32 libs.xml
I view some oms document ,don't know the caseagent client's apeloy log:
$ more /u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy/agentDeploy_2015-04-27_16-22-23-PM.log
INFO: /u01/app/agent_12c/core/12.1.0.4.0
INFO: /u01/app/agent_12c/ADATMP_2015-04-27_15-33-29-PM
INFO: /u01/app/agent_12c
INFO: /u01/app/agent_12c/agent_inst
INFO: AGENT_BASE_DIR=/u01/app/agent_12c
INFO: -ignorePrereqs
INFO: ORACLE_HOSTNAME=expquery03
INFO: AGENT_BASE_DIR=/u01/app/agent_12c
INFO: OMS_HOST=oragc12c.yto.net.cn
INFO: EM_UPLOAD_PORT=4903
INFO: AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst
INFO: b_doDiscovery=false
INFO: b_startAgent=false
INFO: b_forceInstCheck=true
INFO: AGENT_PORT=3872
INFO: AGENT_BASE_DIR=/u01/app/agent_12c
INFO: ORACLE_HOSTNAME=expquery03
INFO: AGENT_BASE_DIR=/u01/app/agent_12c
INFO: OMS_HOST=oragc12c.yto.net.cn
INFO: EM_UPLOAD_PORT=4903
INFO: AGENT_INSTANCE_HOME=/u01/app/agent_12c/agent_inst
INFO: b_doDiscovery=false
INFO: b_startAgent=false
INFO: b_forceInstCheck=true
INFO: AGENT_PORT=3872
INFO: Setting the system property ORACLE_HOSTNAME to:expquery03
INFO: Setting the system property oracle.installer.oui_loc to:/u01/app/agent_12c/core/12.1.0.4.0/oui
INFO: Agent Base Directory is : /u01/app/agent_12c
INFO: Agent Home is : /u01/app/agent_12c/core/12.1.0.4.0
INFO: Sbin Home is : /u01/app/agent_12c/sbin
INFO: Logs Location is : /u01/app/agent_12c/core/12.1.0.4.0/cfgtoollogs/agentDeploy
SEVERE: User has specified -ignorePrereqs when invoking the installer. All pre-requisite checks will be ignored for this installation session. Configuration failures may result if proper pre-requisites are
not satisfied.
INFO:
Setting system property CUSTOM_INVENTORY to /u01/app/oraInventory
INFO: Clone start time:2015-04-27_16-22-24-PM
INFO: Executing command: /u01/app/agent_12c/core/12.1.0.4.0/oui/bin/runInstaller -debug -ignoreSysPrereqs -clone -forceClone -silent -waitForCompletion -nowait ORACLE_HOME=/u01/app/agent_12c/core/12.1.0.4.
0 -noconfig ORACLE_HOME_NAME=agent12c1 -force
INFO: Starting Oracle Universal Installer...
INFO:
INFO: Checking swap space: must be greater than 500 MB. Actual 61440 MB Passed
INFO: Preparing to launch Oracle Universal Installer from /tmp/OraInstall2015-04-27_04-22-24PM. Please wait ...Oracle Universal Installer, Version 11.1.0.12.0 Production
INFO: Copyright (C) 1999, 2014, Oracle. All rights reserved.
INFO:
INFO: org.xml.sax.SAXParseException: <Line 1, Column 38>: XML-20100: (Fatal Error) Expected '?>'.
INFO: at oracle.xml.parser.v2.XMLError.flushErrorHandler(XMLError.java:422)
INFO: at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:287)
INFO: at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:345)
INFO: at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:307)
INFO: at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:212)
INFO: at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:150)
INFO: at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:88)
INFO: at oracle.sysman.oii.oiii.OiiiInstallInventory.readHomes(OiiiInstallInventory.java:708)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadPartialInstallInv(OiiiInstallAreaControl.java:766)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initInstallInv(OiiiInstallAreaControl.java:811)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadInstallInventory(OiiiInstallAreaControl.java:582)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1965)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1929)
INFO: at oracle.sysman.oii.oiic.OiicCloneSession.setAreaControls(OiicCloneSession.java:1309)
INFO: at oracle.sysman.oii.oiic.OiicCloneSession.<init>(OiicCloneSession.java:932)
INFO: at oracle.sysman.oii.oiic.OiicSessionWrapper.createNewSession(OiicSessionWrapper.java:878)
INFO: at oracle.sysman.oii.oiic.OiicSessionWrapper.<init>(OiicSessionWrapper.java:189)
INFO: at oracle.sysman.oii.oiic.OiicInstaller.init(OiicInstaller.java:511)
INFO: at oracle.sysman.oii.oiic.OiicInstaller.runInstaller(OiicInstaller.java:967)
INFO: at oracle.sysman.oii.oiic.OiicInstaller.main(OiicInstaller.java:905)
INFO: org.xml.sax.SAXParseException: <Line 1, Column 38>: XML-20100: (Fatal Error) Expected '?>'.
INFO: at oracle.xml.parser.v2.XMLError.flushErrorHandler(XMLError.java:422)
INFO: at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:287)
INFO: at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:345)
INFO: at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:307)
INFO: at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:212)
INFO: at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:150)
INFO: at oracle.sysman.oii.oiii.OiiiInstallXMLReader.readHomes(OiiiInstallXMLReader.java:88)
INFO: at oracle.sysman.oii.oiii.OiiiInstallInventory.readHomes(OiiiInstallInventory.java:708)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadPartialInstallInv(OiiiInstallAreaControl.java:766)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initInstallInv(OiiiInstallAreaControl.java:811)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.loadInstallInventory(OiiiInstallAreaControl.java:582)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1965)
INFO: at oracle.sysman.oii.oiii.OiiiInstallAreaControl.initAreaControl(OiiiInstallAreaControl.java:1929)
INFO: at oracle.sysman.oii.oiic.OiicCloneSession.setAreaControls(OiicCloneSession.java:1309)
INFO: at oracle.sysman.oii.oiic.OiicCloneSession.<init>(OiicCloneSession.java:932)
INFO: at oracle.sysman.oii.oiic.OiicSessionWrapper.createNewSession(OiicSessionWrapper.java:878)
INFO: at oracle.sysman.oii.oiic.OiicSessionWrapper.<init>(OiicSessionWrapper.java:189)
INFO: at oracle.sysman.oii.oiic.OiicInstaller.init(OiicInstaller.java:511)
INFO: at oracle.sysman.oii.oiic.OiicInstaller.runInstaller(OiicInstaller.java:967)
INFO: at oracle.sysman.oii.oiic.OiicInstaller.main(OiicInstaller.java:905)
INFO: OUI-10053:Unable to generate temporary script: /tmp/orainstRoot.sh. Unable to continue install.
INFO: SEVERE:OUI-10053:Unable to generate temporary script: {0}. Unable to continue install.
INFO: Plugin homes:
INFO:
INFO: LD_LIBRARY_PATH environment variable :
INFO: -------------------------------------------------------
INFO: Total args: 42
INFO: Command line argument array elements ...
INFO: Arg:0:/tmp/OraInstall2015-04-27_04-22-24PM/jre/bin/java:
INFO: Arg:1:-Doracle.installer.library_loc=/tmp/OraInstall2015-04-27_04-22-24PM/oui/lib/hpia64:
INFO: Arg:2:-Doracle.installer.oui_loc=/tmp/OraInstall2015-04-27_04-22-24PM/oui:
INFO: Arg:3:-Doracle.installer.bootstrap=TRUE:
INFO: Arg:4:-Doracle.installer.startup_location=/u01/app/agent_12c/core/12.1.0.4.0/oui/bin:
INFO: Arg:5:-Doracle.installer.jre_loc=../../jre:
INFO: Arg:6:-Doracle.installer.nlsEnabled="TRUE":
INFO: Arg:7:-Doracle.installer.prereqConfigLoc= :
INFO: Arg:8:-Doracle.installer.unixVersion=B.11.31:
INFO: Arg:9:-d64:
INFO: Arg:10:-mx96m: -
VMM Agent install fails on Windows Server 2012 R2 Hyper-V
Hi,
We are unable to install VMM 2012 R2 agent on Windows Server 2012 R2 server either from VMM console or manually on the hyper-v server.
Error on VMM Console:
Error (410)
Agent installation failed on chsicoecdh03.casper.com.
Fatal error during installation (0x80070643)
Recommended Action
Try the operation again. If the problem persists, install the agent locally and then add the managed computer.
==================================================================
Error on Hyper-v server:
MSI (c) (E8:D0) [16:53:24:726]: Windows Installer installed the product. Product Name: Microsoft System Center Virtual Machine Manager Agent (x64). Product Version: 3.2.7510.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success
or error status: 1603.
Also, I suspect may be issue with WMI then checked WMI repository and it is in consistent state. winmgmt /verifyrepository.
Please help on this issue.
Any help would be appreciated.
Thanks
Kumaresan LakshmananSo, I've managed to research this some more since Thursday and I've come to the conclusion that Hyper-V does a horrible job of supporting Qualcomm NIC cards. That's the only thing I can conclude as far as where the issue is originating. I've read many
post and walkthroughs but nothing that has helped. The issue wasn't with any settings in the domain controller. The issue was that there really is a slow connection originating at the domain controller that is a VM and has network connectivity through the
virtual switch from Hyper-V. So, next question is, how do I get the DC to have better connectivity through the NIC that Hyper-V won't give it? If hyper-v would allow passthrough, this would be so much simpler. VM-ware is looking really good at this point.
Im disappointed in MS right now.
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