Data Protector backup integration fails after upgrade to Oracle 11.2.0.2

Question

After upgrading a system from Oracle 10.2.0.2 to 11.2.0.2, the Data Protector backup integration fails with error
[Normal] From: BSM@<dp_cell_server>.<domain> "<sap_host>_<SID>_Online"  Time: 28.04.2011 09:10:21
     Backup session 2011/04/28-74 started.
[Normal] From: BSM@<dp_cell_server>.<domain> "<sap_host>_<SID>_Online"  Time: 28.04.2011 09:10:21
     OB2BAR application on "<sap_host>.<domain>" successfully started.
/usr/sap/<SID>/SYS/exe/run/brbackup: error while loading shared libraries: libclntsh.so.10.1: cannot open shared object file: No such file or directory
[Major] From: OB2BAR_OMNISAP@pervs<SID>.<domain> "OMNISAP"  Time: 04/28/11 09:10:21
     BRBACKUP /usr/sap/<SID>/SYS/exe/run/brbackup -t online -d util_file_online -c -m all -u system/******** returned 127
/usr/sap/<SID>/SYS/exe/run/brarchive: error while loading shared libraries: libclntsh.so.10.1: cannot open shared object file: No such file or directory
[Major] From: OB2BAR_OMNISAP@pervs<SID>.<domain> "OMNISAP"  Time: 04/28/11 09:10:21
     BRARCHIVE /usr/sap/<SID>/SYS/exe/run/brarchive -d util_file -s -c -u system/******** returned 127
[Normal] From: BSM@<dp_cell_server>.<domain> "<sap_host>_<SID>_Online"  Time: 28.04.2011 09:10:22
     OB2BAR application on "<sap_host>.<domain>" disconnected.
[Critical] From: BSM@<dp_cell_server>.<domain> "<sap_host>_<SID>_Online"  Time: 28.04.2011 09:10:22
     None of the Disk Agents completed successfully.
     Session has failed.
We checked the configuration, tried linking /oracle/client/11x_64 to 10x_64, removing the link and renewing the 10x_64 oracle client, but still Data Protector can't find the library libclntsh.so.10.1. A new system which was installed with Oracle 11.2.0.2 doesn't have any problems with online backups.
Any help is appreciated!

Answer 1

Hi,
did you create the other link according to the upgrade guide (point 5.5) ?
You need to create this link so that BR*Tools
(which is linked to the Oracle 10.2 client)
can use the newer Oracle 11.2 clients.
After the software installation has finished,
create a symbolic link in $ORACLE_HOME/lib as follows:
cd $ORACLE_HOME/lib
ln u2013s libnnz11.so libnnz10.so
or (HP-UX)
ln u2013s libnnz11.sl libnnz10.sl
Volker
Second part: For the DP job, there can be set different environment settings inside the DP job.
Did you check if there are still relicts from the previous release ?
You could integrate a small pre-exec script into the job and let it plot the output of
id
env
set
to a logfile, just to see which values the backup is using.
Edited by: Volker Borowski on Apr 29, 2011 10:12 AM