Dead phone, no service or acknowledgement from BT

My phone line went dead 2 days ago.  yesterday I tested the fault online and the computer said it was a BT fault.
Since then - nothing.  No repair, no contact to say what is happening.  I have to waste time reporting this using another service provider or spend a fortune and waste time listening to recorded messages on my mobile.
BT - you are in breach of contract, I am paying for a service which you are not supplying.   Tell me what you are doing and fix my line now or I will move to another service provider. 
very angry Phil.

I think that another service provider would still have to use BT to correct faults and you would then be piggy in the middle with them blaming each other
BT can be very frustrating but I still prefer just 1 point of rant
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
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