Deadline monitoring and recursive mails

Hi experts,
I have a user decision sent to users in workflow. If no action is taken after 3 days of workitem creation, an email has to be sent. Also after 3 days a mail has to be sent daily once until the decision is taken.
I am able to send mail once 3 days is completed after workitem creation by doing the set up in 'Latest end' tab of user decision.
But how do I send recursive mails daily once..?
Please suggest.
Regards,
Karthik

Hello,
Using Extended Notifications is the right decision. I haven't used the Reminder option myself so maybe someone else can advise on that - if you don't find it by searching first.
Found this by searching this forum:
http://help.sap.com/saphelp_nw2004s/helpdata/en/be/849840888a2f54e10000000a1550b0/frameset.htm
regards
Rick Bakker
hanabi technology
Edited by: Rick Bakker on Feb 20, 2012 3:35 PM

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I have to send a deadline monitoring mails to the approver for every 3 days till the approver takes some action. I am able to send the deadline monitoring mail once by using 'LATEST END' tab.
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Hi Gautham,
Activation
Deadline Monitoring is activated by selecting a reference date /time for the relevant deadline (on the relevant tab page of step).
Reference date/time options
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A date in the form of an expression (derived from application
context)
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Recipient and Text
Deadline Text and Recipient of deadline has to be mentioned on tab page Display text.
NOTE:
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Workitem Type: Dialog step
Status: In Process
Current Agent: xyz
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hi gautham,
use modeled deadline monitoring for sending the email to higher level, and activate the processing obsolete option in the outcome tab of the activity so that the as soon as the deadline is missed the task disappears from his inbox. For using the same you go into latest end tab of the activity there you can make the required deadline monitoring, If you want to terminate the workflow automaticallly aftr it has been esclated to the 5th level and the deadline has been missed, you need to define a terminating event and attach the same in the modelled deadline branch of the activity at the 5th level.
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P.S: Please award point if it helps

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Hi all,
1. I know how to send Deadline Monitoring mail to an SAP INBOX. But i need to send the deadline monitoring mail to an external email address (LOTUS NOTES or any other email id).
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Gautham P

The easy solution is to set up automatic forwarding for everyone by defining the system as NOT being your e-mail system. I don't know where this setting is (the Basis people did it), but with this setting SAP will forward every user's e-mail to the e-mail address in the user record.
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Donald

Hi,
The deadline monitoring job only creates additional workitems if a deadline is met, the sending of an email job retrieves workitems and sends them as email.
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I have a Position setup in Partner Profile - Post Processing:Permitted agent, to be notify if processing errors occur on the inbound idoc interface.
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Edited by: Huwi Yin Puah on Oct 1, 2009 1:08 PM
Edited by: Huwi Yin Puah on Oct 1, 2009 1:10 PM

Huwi,
1# You can send the external notification using Send mail step in the standard workflow it self. I suppose, You can add new steps in Standard Workflow also. Use Send mail step and chose recipient type as "Email Address'. Pass the email Address and it will sent out to MS outlook inbox if all the SCOt Configurations are done.
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double click on the activity
goto tab Latest End
Select the relevent options
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Hi all,
We have a business requirement to perform multiple levels escalation in one of the workflow steps. If the approver does not approve the work item(WI) after one day, a mail notification will be sent to the approver. A second mail will be sent again if approver still doesn't approve WI after 48 hours. Then the third/fourth mail will be sent to approver and approver's boss if approver still doesn't approve WI after 72 / 96 hours. The fifth mail will be sent to approver's boss's boss if WI is not approved still after 5 days.
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Merta

Hi Merta,
We had a similar requirement and this is how I achieved it:
1. Pleace your approval task into a loop (while not approved) and create a container element as the approval flag. This allows you to get out of the loop when the item has been correctly actioned. Also create a DL element to hold your calculated deadline value;
2. Create a method and task to determine the next escalation point based on how many loop passes the instance has had, ie:
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Pass 2 - DL = DL1 + 1 day, and so on.
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5. Set the processing obsolete property to ensure the workitem is killed when a new pass (and therefore and new deadline/agent etc) is started.
See the following:
This one handles the loop/obsolete concept.
http://help.sap.com/saphelp_47x200/helpdata/en/c5/e4b97e453d11d189430000e829fbbd/frameset.htm
http://help.sap.com/saphelp_47x200/helpdata/en/bc/ecdd5ad24e11d2b494006094b9ea0d/frameset.htm
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Gareth

Modeled Deadline monitoring is not working

In workflow i have used modeled Deadline monitoring for the task, in modeled branch i put a send mail step
in that branch that is working fine. once the deadline is reached that workitem is not disappearing from users inbox and modeled branch is working fine , what could be the problem please suggest me.

Hi,
Refer below link and fix it
[Link1|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/303617cf-73dd-2a10-c993-cc6303585176] [Link2|https://wiki.sdn.sap.com/wiki/x/EwEqB] [Link3|https://wiki.sdn.sap.com/wiki/x/fQDDAw].
Regards,
Surjith

Possible loop deadline monitoring for a period of time?

Hi All,
Here is our scenario.. We have a task sent to the managers inbox with deadline monitoring on it. If the manager does not action this task, we set this task to obsolete and then we want to send a reminder email every day until the manager performs the required action.
So the problem.. originally this email was to be a task but the loop would not work with the task as it's waiting on action from the user. We changed this task to an email and it looped as expected however the only way I could think to put a wait for a period of time before another email is sent is by actually counting down the time in a method.
However, the problem with this is that wf-batch is locking the worklfow so it can never complete, even if the event to complete the workflow is triggered. wf-batch has it locked so the workflow can never complete, so it loops infinitely.
So my question.. is it possible to repeatedly send notifications to a manager at specifically defined time intervals without locking the workflow?
Below is how the workflow currently looks:
Any guidance on this would be most gratefully received!
Thanks in advance,
Liz.

Hi Liz
in your wait step, do not count down the time.
Instead keep the method as a dummy method with no code.
In the wait step, use the deadline monitoring - Requested Start - set it to current date + 1 day
The step will start 1 day after 'today' , execute nothing in Dummy method and then go on to the mail step
I am sure that the deadline monitoring job is running because "Latest End" of the first task is executed in your system. So the same job will take care of Requested Start of the wait step.
regards,
Modak

Select the approval Agent for Modeled Deadline Monitoring for WF WS14000133

I have setup a deadline monitoring for WF WS14000133 using the modeled approach and added the "Send Mail" Test along with a Loop so that the the appover will get an email every day after three days of not approving a shopping cart.
I noticed in task "109 Subworkflow n-step over Value" there is a task container element "&APPROVALAGENTS.ACT_AGENT&" which contains the approver. I am tring to put it in a Workflow container element that I created referencing "WFSYST-AGENT". When I try to setup a binding to import the value from the task container to the workflow container I get the following error:
"Data object 'APPROVALAGENTS' is elementary )component 'ACT_AGENT' does not exist)
Does anyone know how to fix this or does anyone know another way I can get the approval agent to the WF container so that I can send the email to them in the "send email" step?
According to SAP this can be done....this is what they say on help.sap.com:
"Actual agent: Element WIActual_Agent in the task container
If you want to transfer the actual agent of a work item (available under the element ID WIActual_Agent in the task container) to the workflow container for further use, you define an appropriate element in the workflow container to contain this information.
You create this element with a reference to the ABAP Dictionary field WFSYST-AGENT."
http://help.sap.com/saphelp_nw2004s/helpdata/en/c5/e4b06d453d11d189430000e829fbbd/frameset.htm

hi ,
the field actual agent gets will filled once the responsible agent completes / performs an action on it. Hence it is suggested to use some method / rule to get the responsible agent and create one local workflow container variable (table) to fill up the agents instead of manipulating the workflow variables directly.
In this way, you can check if the table of agents and then send accordingly the deadline messages.
Hope this helps.
Best Regards,
Saujanya

Workflow Deadline monitoring

Hi,
Is it possible to re-trigger deadline monitoring more than once, so that if a PO approver has not released a PO within 24 hours, they will receive a reminder every 12 hours until this task

hi..
I hope that you are using an activity step to send workitem to PO approver to approve the PO..
After that step you do as below,
1. Create a loop which loops until your condition (PO approver approves the PO) is met..
2. Insite loop place an activity step with BOR as selfitem and method as sendtaskdescription (This is used to send mail remainders to approver)
3. In that activity step add a requested start deadline of 12 hrs so that mail is sent every 12 hrs..
4. Note that here you are not inserting you actual activity step that you send to PO approver inside loop. So you need not worry that workitem is send repeatedly to him. Only activity step to send remainder mails is inside loop.
Hope this helps..
Cheers,
Bharath
Edited by: bharath padmanabhan on Jul 11, 2011 6:20 PM

Deadline monitoring and recursive mails

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