Dear Lenovo! I am tired of you!

Dear Lenovo,
(The entire episode below has happened in India:-) )
I am tired of you. I have been using your laptops over the past many years and they were real wonderful and have even recommended many of my friends to buy only your systems. The possible reason behind this could be that I actually never had the real chance to interact with your tech support or consumer support.
But today was a very different day. I had the unique opportunity of interacting with your extremely knowledgeable personnel.I bought an Ideapad s10 3t yesterday for my wife. The device looks really good and is a pleasure to work on. However I wanted to use the sim card faclility which supposedly can be used on the system. That is when I called your customer care(the toll free number on your site). Please find all the details below:-
1. call at around 9:15 in the morning:-A customer support guy picks up and in a very humble and dumb manner tells me that
"Sir , we only sell this system in india. Till now we are not providing any tech support for this particular product in india. I dont have any idea about this product."
Wow, frustrated I keep the phone
2. I tried the call centre again hoping whatever I heard was wrong and hoping I just might be put to someone knowledgeable. The conversation are as below. This was another guy this time.
"Sir, you please switch on the system and press fn+f5. If you see something like 3g up there. That means it can be done else it cannot. "
I find that no 3g option is displayed and ask him why is the slot there if it does not work.To which he replies"Sir it is a dummy slot" and has no explanation why lenovo chose to make a dummy slot on my system for no reason.
3.I try calling the local service centre of lenovo at my city. this guy seems knowledgeable enough. He asks me my model number and stuff. I explain things to him and he says "Sir you insert the sim and it will work out of the box."Wonderful , that real sounded good, but I tell him that the customer support at bangalore tells me it cant be done and it is a dummy slot. He then asked me my serial number and checks on his server and tells me he wants to have a look at the mother board details on his system. After a while he tells me that things are fine sir, your system will work perfectly with the sim card, Just use the sim card and it will work. I am surprised at this and happy too.
So I go and buy a new BSNL 3G SIM.which after inserting definitely does not work.So i call this service centre guy again and he tells me "sir you have to talk to the customer support ppl. I cannot take up the case directly. I have to get a case id and only then will I be able to solve your issue even if it is just getting to connect to the internet"
Now the issue is am least bothered about that 3G sim after all this. I have come across the solution of how to enable 3 G sim on the forum and I am sure I can definitely not do it unless someone helps me. So I have just decided not to use it as the tech support would definitely do more damage than good with all their technical abilities.
However the real issue is about the capability of people at the levels of tech support and customer support who are there to help the clients with their problems. I am sure i will never buy lenovo again, for the simple reason that I know there are quite incompetent people sitting there at the tech support level, who just might not help me when I need them the most:-).
I really hope that someone at the helm of lenovo reads this and does something about it. It is definitely a sad state of affairs.By the way it would be great if Lenovo can assist me in getting that sim working on my system. I can even pay extra for it, even after all the entire trouble I have been through today.
Thanks!
Vivek

Hi ballyboy,
Sorry to hear about the bad experience with our tech support. I would want to log this issue to the respective teams to highlight this issue which you are facing with the technical support and to ensure that information regarding this product should be aligned accordingly.
Would appreciate if you could provide me with the following information. (Please it as a private message)
Name:
Mobile:
Email:
Model number:
Serial number:
Case number which is provided by tech support.
//JameZ
Check out the Community Knowledge Base for hints and tips.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
X240 | 8GB RAM | 512GB Samsung SSD

Similar Messages

Dear Apple Support, Good day to you. This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1.. After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to resto

Dear Apple Support,
Good day to you.
This is to report the problem i encountered when i updated my Ipad mini to the new IOS 8.1..
After the update my Ipad restart and after that it appears a picture that need to connect to itunes and need to restore. So i connect it to itunes and wait to restore my ipad mini because it is not opening.
After restoring it my ipad is now opening and it is like new that i need to set up again.
I set up again until i reach the apple id and password.
I put my below apple ID and password to unlock my ipad but it didn't work. The message i receive is "the apple ID cannot be used to unlock this Ipad.
What will I do? Please help.
Thank you
Sent from my iPhone
Begin forwarded message:
From: Apple <[email protected]***>
Date: October 9, 2013 at 11:53:53 PM GMT+4
To: ****
Subject: Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini
Dear Leslie J.,
Your Apple ID was used to sign in to iCloud and iMessage on an iPad mini named “Leslie Joye's iPad”.
If you have not recently set up an iPad with your Apple ID, then you should change your Apple ID password. Learn more.
Apple Support
<Email Edited By Host>

1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working?

Dear Sir/Mam, I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading tha

Dear Sir/Mam,
I am writing you because of facing a problem in my ipod. I have downloaded wechat a month a go and then deleted later on, but last night I needed wechat again so i try to download it but the very astonishing problem occurs in downloading that. In apple store when i search wechat there is written open on it right side instead of free or install. I become so much astonished that if i don't have wechat in my ipod apps then how it become written open on it....?????? i just tap that open but its nor opening neither downloading.....
I am so much worried about that problem because i need wechat badly....
Please help me as soon as possible....

If you are getting the 'open' option on the Purchased tab in the App Store app then that implies that you still have the app installed - you've checked all of your iPod's homescreens and app folders for it, and tried searching for it via its spotlight search screen (swipe your first homescreen to the right) ? Do any of those find it, or if you tap on the 'open' button does that open the app ?

Lenovo... why did you "DownGrade" the ThinkPads?

Dear Sirs, this is a complain and I hope someone will read it in order to make Lenovo ThinkPad's product line become the top choice again.
I'm a ThinkPad user since... the '90. As a result I know the product and I use it daily. I've purchased a new T440 and basically my complain is about the quality. My feeling is that you "DownGraded" the ThinkPad and I don't understand why. You already have a low-cost line of products (IdeaPad). Why overlapping the two lines? ThinkPads are professional products, not consumer. I will be more precise why some examples:
a. The ETH port is located on the right side. Most people are right-handed and use a mouse. Mouse and ETH cable on the same right side don't work well.
b. The cover has nothing that helps opening it. How are you expected to open the cover? With one finger... with two fingers... holding the bottom down?
c. The keyboard misses several keys and leds that are needed:
1. CAPS LOCK: who much does a CAPS LOCK led cost? Nothing and it saves a lot of time.
2. Contextual Menu: usually a key located between "AltGr" and "Ctrl". Very useful when typing text and running grammar correction. Don't answer that I can use the mouse because this is the typical answer by someone that doesn't use PCs for typing.
3. The Numerical Keys.
4. The HDD activity LED. When a PC doesn't respond as expected (or even freezes for a while) the first thing you look at is the HDD LED. There is no one any more.
5. The PAUSE Key.
d. ONLY 2 USB ports.
The T440 is my Company's Laptop and I personally own a X301. I was considering buying a new ThinkPad for my personal use in place of the X301 but after this T440 experience I'm considering other products.
Please let me know what you think and share with us what are you planning for the near future.
Thank you.

Send feedback below:
http://www.apple.com/feedback/iphone.html

Dear lenovo UK

Hi my name is Toby Beck I am from the UK and purchased an ideapd s10e several months ago. This item stopped working it overheated and it just went dead. I have contacted lenovo and my reference number is ....
ADMIN EDIT - Removed customer contact information for privacy protection.
I rang and spoke with a technician who guided me through trying to start the ideapad up again and nothing worked so he sent me a ups slip and they came and collected the netbook. He never told me that if they could not or would not fix it I would be charged. I have received a call today from a man in Athens . Who tells me that the technicians have looked at the notebook and have found water has gotten into it. This is nonsense, they said it would cost £369 to fix or I could have the broken laptop back for a cost of £65 as the warranty does not cover the damage and for there labor and postage etc.
I have now rang many times trying to speak to someone to raise a complaint and I am not getting anywhere . I am really disappointed with lenovo and would expect more from such an organization. My father in law worked for IBM UK when it stared up and he would roll over in his grave if he new that the customer service was like this.
They have said that they would send me photos of the water damage. I have not received these.
I would like to make a complaint please and would ask that you steer me to someone who is able to help
thank you and I am sorry for rambling.
Having spent over £200 on a new notebook , I would have expected it to last longer than a few months, the warranty service to be good and for it not to cost me more than I paid for it to get it fixed, let alone be told I had to pay £65 to have a dead laptop sent back to me.
Toby Beck

Toby,
Thanks for sharing your story. Not seeing your system first hand, I can't comment on whether the right call was made, but this doesn't seem like the kind of positive service outcome that we would expect.
I've received your contact information, and have removed it for your protection from public view.
Please see my private message - we will look into this and see what can be done.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Tpfancontrol + lenovo Power Manager - what do you use?

Hi Folks,
I've recently installed tpfancontrol 0.62 on my T410 that has Lenovo Power Manager 6.36. My machine started shutting down spontaneously (not often - once or twice a day or so). I'm wondering what version of Power Manager folks have installed, and whether you encounter these issues when you have tpfancontrol installed?
Thanks a bunch. I've tried uninstalling PM, but it hard to live without fn-f5, fn-f6, etc.
T410 2516-CTO
Win 7 Pro x64 SP1

No new T-Series here yet. I have a couple older ones loaned out.
I'm on the road a lot so I took a liking to the X-Series. The newest ones are the x-61s.
Make sure that the Hotkeys utility installed the system interface driver . It'll show up in Programs and Features in Control Panel.
I use this fan control alongside of tpfancontrol. It just depends on what I want to play with. It's only for Windows 7 and it works on 64 bit. I just got it to install on Windows 8 64 bit.
tpfancontrol installs the tvi port along with the package. On this one, you have to install the port first and then reboot, then install the fan control. There's a few bugs in it: I've never been able to get it to start with Windows, I start it manually from the desktop. Also, when it hands control to bios if the machine gets too hot, it throws an error and shuts itself off.
I think part of the problem with it is that the tvi port that comes with it is an old version, but it has potential. You can change settings from the UI.
I've never had any shutdowns with either tpfancontrol or this one.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
If someone helped you today, pay it forward. Help Someone Else!
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Dear Lenovo

I would just like to express my disappointment in the purchase of my T410 laptop back in February of 2010. After scouring the internet for reviews about a reliable laptop, I came upon the ThinkPad series, specifically the T and W series. $1700 later and I was the proud owner of a Lenovo T410 laptop (even with no published reviews online weeks after release).
I sit here just one month over one year of ownership. Through this duration of time, I have experienced the following problems:
Random and intermittent disconnects of the wireless antenna from wireless networks
A faulty keyboard controller that must be fixed with a BIOS update
A screen that loses all contrast upon waking up from hibernation
A screen in general that is much poorer in quality than the screen of my previous laptop which was over 4 years old
Hinges that are beginning to loosen from the base of the laptop
A creaky palmrest
The battery is difficult to remove as it actually slides slightly out of place while staying connected; to remove it requires me to first hold it in its intended position
Most annoyingly of all, a Shift key which as of today has begun to permanently stick and is beginning to lose all functionality. The shift key has now become incapable of typing more than one capital letter when depressed
Speakers which are insufficient even for playing back a video in public
Is this really the Lenovo experience that everyone ranted and raved about? The laptop has had no falls or accidents and is kept clean. In fairness, the processing speed of the computer is fast and opening programs is a breeze. Are these issues why reviews of the T410 did not appear until over a month after release? Out of all the purchases I have made, this is the one I regret the most. Thank you Lenovo for teaching me a $1700 lesson; Always listen to the negative feedback solicited by others concerning declining product quality. They were right.

1. Try running the Intel ProSet WiFi drivers. Sometimes those work better.
2. The BIOS update should've fixed the typing issues.
3. Have you tried this:
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T410-Screen-flickering-randomly-screen-cont...
4. Have you tried color calibrating it? Glossy displays tend to be perceived as better due to visual illusions.
5,6. Tighten some of the screws on the underside.
7. Pick off the Shift keycap look for grime, dirt, dried liquids and clean them off. Re-attach keycap. (Do this carefully)
8. It's an enterprise laptop, go figure.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

Dear Lenovo, keyboard flex ...

I noticed with the T500 I purchased there existed some keyboard flex. I got sort of used to it. One of the keys broke (my own doing). I replaced the keyboard from my old T60 (FRU No: 42T3209). Wow! What a huge difference. The old design is superior in every way. It does weigh a little more but the difference in feel and ruggedness make it a much better choice. I am going to order a second 42T3209 keyboard for the T60. If anyone gets annoyed with the keyboard flex, I suggest searching (ebay, parts surplus) for the 42T3209 keyboard. To Lenovo: Please consider the old keyboard design in future models. Thank you.

There is a definite trade-off between the two types of keyboards. The more flexible keyboard is significantly lighter and more spill resistant (assumption). It also may provide a better ventilation due to the holes. The more rigid keyboard is heavier, more solid feeling (no flex), and may be less spill resistant (assumption). It may be a good idea for Lenovo to offer an option when ordering a laptop whereas customer can choose the type of keyboard, listing the benefits of each type.

Im so SICK AND TIRED OF YOU GUYS!!

OK seriously this is getting on my nerves WHY DO I HAVE PEOPLE from a recent CUSTOMER calling me all these randon numbers and etc. and SECOND OF ALL why did my phone after trying to call long distance? says using a calling card and hangs up while i am talking to my wife on the other line? im getting so sick and tired of your guys failure its **bleep** me off! second of all i paid my whole **bleep** bill and you guys charge me 27 cents? give me a break i have unlimited everything so i know what im paying for honeslty get this under wraps ok...i am not a happy customer at all!

FEDUP211 wrote:
OK seriously this is getting on my nerves WHY DO I HAVE PEOPLE from a recent CUSTOMER calling me all these randon numbers
Ok um not sure what you are asking here. Are you asking about someone claiming to be from customer care calling you from different numbers about something? If so can you please calmly tell us what it is they are calling you to do. Always be careful and weary of someone claiming to be from Verizon if they call you.
and etc. and SECOND OF ALL why did my phone after trying to call long distance? says using a calling card and hangs up while i am talking to my wife on the other line?
Are you asking why did your phone shut off while tring to call long distance claiming you were using a calling card. If so, that may have been a glitch. If you were tring to call International Long Distance your phone may not be able to call out for International Long Distance if you only have had your account less than 90 days. After 90 days you can have I-Dial added to your line. This way you can call Internationally.
im getting so sick and tired of your guys failure its **bleep** me off! second of all i paid my whole **bleep** bill and you guys charge me 27 cents? give me a break i have unlimited everything so i know what im paying for honeslty get this under wraps ok
As far as being charged $0.27 ; what were you charged for. What is your plan. Do you have a Family Share Talk and Text plan unlimited. Do you have the unlimited Data package on your lines. What is it do you have. Call in or look at your My Verizon primary account to view your detailed bill. Look under your data if you have that. Look for anything that might show up as a GIN/Premium download or text message. If So call in Customer Care would be happy to help you take care of that for you by blocking Premium Text messages and may even take care of that small charge.
...i am not a happy customer at all!
I am sorry you are not a happy customer, but they will be happy to help you become a happy customer. Just remember to approch the situation in a calm manner.

Dear MrRandy Happy new year to you all!Good lucky for you every day!

Dear Mr.Randy Thanks for your help!In the new sheep year,good lucky for you every day.The dream you think that you can true.Thanks

Thank you.

F.A.O. ANYONE FROM LENOVO. I CANT REACH YOU, PLEASE HELP.

>>> Moved to the proper forum

The link BDAqua provided is for iTunes Radio, as opposed to what Apple now calls Internet streaming which used to be known as radio on iTunes (Apple is very unimaginative in naming and loves to call different things by the same name as time passes). Anyway, the iTunes forum has numerous posts about this but as far as I can tell they seem to be from people using pre-iTunes 11 versions. I would not put it beyond Apple to have simply focussed on support for the newest iTunes -- after all, shouldn't you always be running the newest and "best"-- and in doing so broke something for the older versions of iTunes. I recall something similar happening a few years back when the weather widgets stopped working in Tiger and Leopard, but a month later (again all without notice) it started working again. We have absolutely no idea if internet streams will start working again.
If you are running an older computer this probably isn't the first time you have encountered something like this, and it will just get worse. Learn to do workarounds. You can usually get stream URLs for streaming stations with a web search. Open these in iTune's network menu item then save the stream to a playlist and make your own list of radio stations.

How to force the "Bluetooth Communications Port" to be one of COM1 to COM8 ports?

Dear Lenovo Community, Happy Holidays to you all and wish you a great happy new year. Recently purchased a Bluetooth OBDII device and have difficulty making it to work with its provided software on my T61 (running original XP Home). My short story and question/problem is that I can open "My Bluetooth Places" and pair with the OBDII device as an "OBDII SPP Dev", but my T61 assigns serial port COM19 to it. The OBDII software which came with the device only can let user set to one of the COM1 to COM8 ports and in the properties of Bluetooth pairing, there is no way that I can select which COM port to use. I looked at the Device Manager and I do see these COM port assignments: COM4,5,6,7: Sierra Wireless (the HSDA modem in the laptop which I have never used BTW) COM 9,10,11,12,13,14,15,16,17: Bluetooth Serial Port COM 18, 19: Bluetooth Communications Port and I don't see anything for COM1,2,3, and 8 My question is how to force the computer/OS to assign one of the COM1 to COM8 ports to my device upon pairing? Can I disable the Sierra Wireless model from the COM ports list and hope this will happen? Thanks for your help and inputs beforehand. Regards, AL

Hi, AL_K
Have you attempted to change the port number in device manager itself? If you navigate to Device Manager and open the list of Ports, you can right-click on the device you wish to assign a different port number. After right-clicking, click Properties. There should be a tab called Port Settings. In here, you should find a setting to manually assign a port number.
Good luck, and let me know how it goes,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Letter to Lenovo. This is what happens when you can't live up to your own advertising!!!

THIS IS A LETTER A WROTE TO LENOVO.
HOW MUCH B.S. IS THIS HUGH!?
READ AND TELL ME WHAT YOU THINK...
THIS IS MY SECOND ATTEMPT TO REACH SOMEONE THAT IS LITERATE!!!!!!!!!!
AN APOLOGY IS NOT GONNA PUT $825 BACK IN MY POCKET!
IF I WOULD HAVE KNOWN I WOULD HAVE HAD THIS MANY PROBLEMS WITH MY MACHINE, I WOULD NOT HAVE DECIDED ON LENOVO IN THE FIRST PLACE!
I BASED MY DECISION UPON MANY HAVING MANY SUCCESSES WITH IBM/LENOVO MACHINES IN THE PAST!
DEAR LENOVO!
TO WHOM IT MAY -REALLY- CONCERN...
I have long since been a fan of IBM computers and thus, when the label changed, I trusted Lenovo with the same respect. I am a junior college student at West Virginia University and wanted only the best machine which was both powerful and reliable... the T61 seemed to be my answer. In advertisements I viewed the computer being plunged underwater (and then turned on, no less), smashed into walls at death-defying speeds, and dropped from hundreds of feet . In my case a small amount of sprite, LESS THAN 50CC!!
The laptop can survive a couple drops right? Being on a very small and tight student budget I tried to make the best of it and decided to be safe, left it alone for the day, and afterwords it worked perfectly for 5 months. One day the laptop was in sleep mode, I turned it off manually by holding the power button, it turned off. After this, it never turned back on!
I tried everything- (static discharge, removal of components, new ac adapter, dust removal, hardware exchange)- it just croaked!
Eventually, I sent the laptop in to be repaired (for what I was told would be FREE OF CHARGE) in your Texas repair facility only to be told that the laptop was NOT UNDER WARRANTY?! due to the water damage and that the laptop that I PAID $825 for was GOING TO COST ME OVER $900 TO FIX!
THERE WAS ONLY A MINIMAL AMOUNT OF LIQUID SPILLED ON THIS COMPUTER, I DO NOT BELIEVE IT WAS THE LIQUID THAT DESTROYED THE LAPTOP!
THERE HAVE BEEN KNOWN POWER SUPPLY ISSUES WITH THE MODEL T61, SO MUCH SO THAT IT COULD BE CALLED A DEFECT. THIS LAPTOP IS NOT WATER DAMAGED, IT IS DEFECTIVE!
THIS LAPTOP IS ALREADY OUTDATED by many standards on the market today AND IS NO LONGER EVEN SOLD OR ADVERTISED ON YOUR COMPANY WEBSITE!
Could it be TOO MUCH to ask for just a simple motherboard swap? I'm sure they've got to be sitting lifeless and stockpiled somewhere...
As advertised, this laptop DID NOT live up to it's name, I am completely dissatisfied, and now I'm out the $825 I paid for the machine.
If there are any powers-that-be remaining in this world today, please let them come over you! I NEED A LAPTOP FOR SCHOOL!
Thank you for your time and CONSIDERATION!
Jesse Russell
P.S.: I'm working with a HP Pavillion now, it sucks ass.
CASE NUMBER: 20TTLPW
SYSTEM INFORMATION: LENOVO THINKPAD T61 7663-03U
Ted Turner - "Sports is like a war without the killing."
Moderator edit: Masked personal information to keep it out of view of spambots.

you can't believe all the marketing ads that you see on tv... this is more of a marketing ethics.
Thing with your sugar in the lemonade, is that corrodes the electrical components slowly, especially if there is only small amount being spilled.
Regarding those commercials i think these are just some over-exaggerated marketing campaign, just like car commercials, some of which shows that toddler can drive it.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Dear Verizon, since you ruined my phone, please take it back

Dear Verizon,
I've been using you for mobile service ever since you were Bell Atlantic. I've been a loyal customer and haven't really asked for anything from you other than your usual good data and voice service in exchange for a fair price.
However, you chose to push out an Android 4.3/HTC update which has effectively ruined my phone. There is no legitimate (e.g. not-a-custom-ROM) way to reverse what you've done, so I'd like you to please take the responsibility for this and allow me to return my phone or exchange it for another model. What do I mean by "ruined"?
- The wifi on the phone regularly "forgets" the passphrase to my work and home networks (about every 1 to 24 hours). It also won't stay connected for very long after I re-enter my passphrase.
- The wifi shows that I'm connected to networks that are no longer in range, and haven't been in range for days.
- 4G service is often about as slow as a 28k modem, when it works at all. This is in areas where I've known it to work reliably and speedily before, particularly at home and work.
- You installed more adware on my phone in the form of apps that I will never use and can't remove. (Which, as far as I'm concerned indicates to me that you claim some form of ownership of this device, so I guess if you own it you might as well take it back. It's weird though, because I thought it was mine).
Since I effectively have no (or at best, intermittent) data service of any kind on my phone, I think that it's fair to say that it's been ruined. If I wanted a data-less phone I'd move back to 1996 and get a Palm Pilot. Oh, and I'm still paying for your wonderfully red map of the United States that you feature on your commercials while receiving little of the benefits.
These problems started immediately after the installation of the last software update, and the phone worked reliably and well for all the previous months that I've owned it.
I've tried all sorts of remedies as recommended on various forums and blogs. None of it helps.
Incidentally, I've never been a fan of custom ROMs because they're unsupported by the manufacturer and service provider which could theoretically lead to warranty issues in the future. But when the service provider and manufacturer are the ones making my phone worse instead of better, then I guess there's no harm in installing a ROM. But I'd rather you just allow me to return the phone.
You know what, maybe I'm being a bit harsh. You can take the phone back and fix it. But if you expect me to waste hours troubleshooting a problem that you've caused then you're out of your minds.
Regards,
Scott

how many times have Verizon reps told you to do a factory reset? from what I'm reading that seems to be their solution for every android issue these days.

"Buy a new MAC" or "Pay dearly for us to help you hopefully fix something we broke!" Where is the intelligence in that kind of a response from Apple? Are you intentionally leaving all the people that made you billions on our own?

So, My Dear Apple Inc,
At this time, you are earning billions of dollars due to "our" belief in your products. Most of us had pretty good luck. But the flip answers the phone support people give the people that have problems are sickening. We are the Human User side of the business. We spend money to support you. We have the power to collapse the entire Apple Empire if you do not support and answer us in a civil manner. We "very much" would like to support the growth of Apple and whatever subsidiaries. But you must deliver and stand behind your products and services. Most of us are not Techs. We are end users with crazy busy lives and we require you to work along side of us to create a more sustainable computer environment for home and business. Gee whiz guys. Crashes and freezes after we keep upgrading. I am new here. Sorry. I have not even learned how to answer your comment.

Hey MacSurvivor!
Please give us a rundown of what exactly you are expereincing so we can further assist you. There are so many configurations out there, it's hard to help with so little to work off of.
I understand you are upset.
1) How old is your HDD
2) how did you install ML (clean or over top)
3) what are you doing before you see crashes or freezes?
4) how can we reproduce them?
The better you can describe what you are seeing (and not feeling) the better we can help.

Dear Lenovo! I am tired of you!

Similar Messages

Maybe you are looking for