Debug on Voice GW for a Fax Call

Hi Everyone,
I have a problem very strange,
My configuration,
Site A = GW 3845 (MGCP with CUCM) with PRI (E1) / ATA SIP Linksys with a fax behind,
Site B = GW 3845 (MGCP with CUCM) with BRI (T0) / FXS with a fax
On a fax call, site A => site B, the fax don't arrived on site B.
When a do a test Site X with an other E1 send a fax to site B, the fax arrived correctly.
A use several debugs on site B because site A receives too much call to use a debug command on it.
On a debug with fax KO, one of the differences with the fax calls which work is this,
Feb 10 14:10:12.311: htsp_process_event: [1/0/1, FXSLS_CONNECT, E_DSP_SIG_0100]fxsls_offhook_onhook, HF duration Max=1000, HF duration Min=150
Feb 10 14:10:12.311: htsp_timer - 1000 msec
Feb 10 14:10:13.311: htsp_process_event: [1/0/1, FXSLS_CONNECT, E_HTSP_EVENT_TIMER]fxsls_connect_wait_release_req
Feb 10 14:10:13.311: htsp_timer_stop
Somebody knows this command ?
it's a timer on the FXS because what ??

To be more clear, it's a new debug with 3 debug commands,
debug vpm signal
debug voice ccapi inout
debug fax relay t30 all-level-1
=======================================================================================
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x705E61AC, Interface Type=6, Destination=, Mode=0x9,
   Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=D000000002abffeb000000F500000026)
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Feb 13 10:47:23.777: :cc_get_feature_vsa malloc success
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Feb 13 10:47:23.777: cc_get_feature_vsa count is 5
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Feb 13 10:47:23.777: :FEATURE_VSA attributes are: feature_name:0,feature_time:1722572728,feature_id:66271
Feb 13 10:47:23.777: //66281/90857BF3807C/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
Feb 13 10:47:23.777: //66281/90857BF3807C/CCAPI/ccCallSetContext:
   Context=0x65F232A8
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x70515E80, Interface Type=9, Destination=0.0.0.0, Mode=0x9,
   Call Params(Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=D000000002abffeb000000F500000026)
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Feb 13 10:47:23.777: :cc_get_feature_vsa malloc success
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Feb 13 10:47:23.777: cc_get_feature_vsa count is 6
Feb 13 10:47:23.777: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Feb 13 10:47:23.777: :FEATURE_VSA attributes are: feature_name:0,feature_time:1722574024,feature_id:66272
Feb 13 10:47:23.777: //66282/90857BF3807C/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=9, FlowMode=1
Feb 13 10:47:23.777: //66282/90857BF3807C/CCAPI/ccCallSetContext:
   Context=0x65F22D28
Feb 13 10:47:23.777: //66282/90857BF3807C/CCAPI/cc_api_call_connected:
   Interface=0x70515E80, Data Bitmask=0x0, Progress Indication=NULL(0),
   Connection Handle=0
Feb 13 10:47:23.777: //66282/90857BF3807C/CCAPI/cc_api_call_connected:
   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
Feb 13 10:47:23.781: //66281/90857BF3807C/CCAPI/cc_api_call_proceeding:
   Interface=0x705E61AC, Progress Indication=NULL(0)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_call_connected:
   Interface=0x705E61AC, Data Bitmask=0x1, Progress Indication=DESTINATION IS NON ISDN(2),
   Connection Handle=0
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_call_connected:
   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/ccCallModify:
   Nominator=0x1000, Params=0x715D4B78, Call Id=66281
Feb 13 10:47:23.785: //66281/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x102E9, digit_event=0x1, enable=TRUE, consume=FALSE)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=66281
Feb 13 10:47:23.785: //66281/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x705E61AC, callID=0x102E9, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0x0, Interface=0x705E61AC, Call Id=66281
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=10000(ms), Inter Digit Timeout=10000(ms))
Feb 13 10:47:23.785: //66281/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   (confID=0x715D4D1C, callID1=0x102E9, callID2=0x102EA, tag=0x0)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/ccConferenceCreate:
   Conference Id=0x715D4D1C, Call Id1=66281, Call Id2=66282, Tag=0x0
Feb 13 10:47:23.785: //66281/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x8101, Source Interface=0x705E61AC, Source Call Id=66281,
   Destination Call Id=66282, Disposition=0x0, Tag=0xFFFFFFFF
Feb 13 10:47:23.785: //66282/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x8101, Source Interface=0x70515E80, Source Call Id=66282,
   Destination Call Id=66281, Disposition=0x0, Tag=0x0
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_generic_bridge_done:
   Conference Id=0x8101, Source Interface=0x70515E80, Source Call Id=66282,
   Destination Call Id=66281, Disposition=0x0, Tag=0x0
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x8101, Destination Call Id=66282)
Feb 13 10:47:23.785: //66282/90857BF3807C/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x8101, Destination Call Id=66281)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_caps_ind:
   Destination Interface=0x70515E80, Destination Call Id=66282, Source Call Id=66281,
   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,
   Modem=0x2, Codec Bytes=20, Signal Type=3)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=200(ms), Fax Nom=300(ms))
Feb 13 10:47:23.785: //66282/90857BF3807C/CCAPI/cc_api_caps_ind:
   Destination Interface=0x705E61AC, Destination Call Id=66281, Source Call Id=66282,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x1,
   Modem=0x0, Codec Bytes=160, Signal Type=2)
Feb 13 10:47:23.785: //66282/90857BF3807C/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=250(ms), Fax Nom=300(ms))
Feb 13 10:47:23.785: //66282/90857BF3807C/CCAPI/cc_api_caps_ack:
   Destination Interface=0x705E61AC, Destination Call Id=66281, Source Call Id=66282,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=609)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_caps_ack:
   Destination Interface=0x70515E80, Destination Call Id=66282, Source Call Id=66281,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=609)
Feb 13 10:47:23.785: //66281/90857BF3807C/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x705E61AC, Call Id=66281
Feb 13 10:47:23.789: //66281/90857BF3807C/CCAPI/cc_api_voice_mode_event:
   Call Id=66281
Feb 13 10:47:23.789: //66281/90857BF3807C/CCAPI/cc_api_voice_mode_event:
   Call Entry(Context=0x65F232A8)
Feb 13 10:47:23.789: //66281/90857BF3807C/CCAPI/cc_process_notify_bridge_done:
   Conference Id=0x8101, Call Id1=66281, Call Id2=66282
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/ccSetDigitTimeouts:
   Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms)
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/ccSetDigitTimeouts:
   Call Entry(Inter Digit Timeout=4000(ms), Initial Digit Timeout=4000(ms))
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=66281
Feb 13 10:47:23.849: //66281/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x102E9, digit_event=0x1, enable=TRUE, consume=FALSE)
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=66281
Feb 13 10:47:23.849: //66281/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x705E61AC, callID=0x102E9, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0x0, Interface=0x705E61AC, Call Id=66281
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/ccCallModifyExtended:
   Nominator=0x715D48B0, Params=0x715D3D48, Call Id=66281
Feb 13 10:47:23.849: //66282/90857BF3807C/CCAPI/ccCallModify:
   Nominator=0x28018830, Params=0x715D3ED8, Call Id=66282
Feb 13 10:47:23.849: //66281/90857BF3807C/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x705E61AC, Call Id=66281
Feb 13 10:47:23.849: //66282/90857BF3807C/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70515E80, Call Id=66282
Feb 13 10:47:23.982: //66281/90857BF3807C/CCAPI/ccCallModifyExtended:
   Nominator=0x715D48B0, Params=0x715D3D48, Call Id=66281
Feb 13 10:47:23.982: //66282/90857BF3807C/CCAPI/ccCallModify:
   Nominator=0x18E30, Params=0x715D3ED8, Call Id=66282
Feb 13 10:47:23.982: //66281/90857BF3807C/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x705E61AC, Call Id=66281
GW3845#
Feb 13 10:47:23.982: //66282/90857BF3807C/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70515E80, Call Id=66282
Feb 13 10:47:24.102: [1/0/1] set signal state = 0x4 timestamp = 0
Feb 13 10:47:24.102: [1/0/1] set signal state = 0x0 timestamp = 0
GW3845#
Feb 13 10:47:25.602: [1/0/1] set signal state = 0x4 timestamp = 0
Feb 13 10:47:26.546: htsp_process_event: [1/0/1, FXSLS_WAIT_OFFHOOK, E_DSP_SIG_1100]fxsls_waitoff_offhook
Feb 13 10:47:26.546: [1/0/1] set signal state = 0x4 timestamp = 0
Feb 13 10:47:26.554: [1/0/1] set signal state = 0x6 timestamp = 200
Feb 13 10:47:26.554: htsp_timer2 - 200 msec
Feb 13 10:47:26.754: htsp_process_event: [1/0/1, FXSLS_WAIT_OFFHOOK, E_HTSP_EVENT_TIMER2]fxsls_offhook_dial htsp_dial
Feb 13 10:47:26.754: //66279/8DB5DDBF807B/CCAPI/cc_api_call_connected:
   Interface=0x70990EB4, Data Bitmask=0x1, Progress Indication=DESTINATION IS NON ISDN(2),
   Connection Handle=0
Feb 13 10:47:26.754: //66279/8DB5DDBF807B/CCAPI/cc_api_call_connected:
   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
Feb 13 10:47:26.754: htsp_process_event: [1/0/1, FXSLS_CONNECT, E_DSP_DIALING_DONE]
Feb 13 10:47:26.754: //66279/8DB5DDBF807B/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Host, Params=0x0, Call Id=66279
Feb 13 10:47:26.754: //66279/8DB5DDBF807B/CCAPI/ccCallFeature:
   Feature Type=34, Call Id=66279
Feb 13 10:47:26.754: //66279/8DB5DDBF807B/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=66279htsp_call_feature:feature 34
Feb 13 10:47:26.754: htsp_process_event: [1/0/1, FXSLS_CONNECT, E_HTSP_STOP_RINGING]
Feb 13 10:47:26.758: //66277/8DB4A4D6807A/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=66277
Feb 13 10:47:26.758: //66277/8DB4A4D6807A/CCAPI/ccCallModifyExtended:
   Nominator=0x715D48B0, Params=0x715D3D48, Call Id=66277
Feb 13 10:47:26.758: //66278/8DB4A4D6807A/CCAPI/ccCallModify:
   Nominator=0x28018830, Params=0x715D3ED8, Call Id=66278
Feb 13 10:47:26.762: //66279/8DB5DDBF807B/CCAPI/ccCallModifyExtended:
   Nominator=0x715D48B0, Params=0x715D3D48, Call Id=66279
Feb 13 10:47:26.762: //66280/8DB5DDBF807B/CCAPI/ccCallModify:
   Nominator=0x28018830, Params=0x715D3ED8, Call Id=66280
Feb 13 10:47:26.762: //66279/8DB5DDBF807B/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:26.762: //66278/8DB4A4D6807A/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70515E80, Call Id=66278
Feb 13 10:47:26.762: //66280/8DB5DDBF807B/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70515E80, Call Id=66280
Feb 13 10:47:26.762: //66277/8DB4A4D6807A/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x705F57B8, Call Id=66277
Feb 13 10:47:26.766: //66277/8DB4A4D6807A/CCAPI/ccCallModifyExtended:
   Nominator=0x715D48B0, Params=0x715D3D48, Call Id=66277
Feb 13 10:47:26.766: //66278/8DB4A4D6807A/CCAPI/ccCallModify:
   Nominator=0x18E30, Params=0x715D3ED8, Call Id=66278
Feb 13 10:47:26.766: //66277/8DB4A4D6807A/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x705F57B8, Call Id=66277
Feb 13 10:47:26.766: //66278/8DB4A4D6807A/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70515E80, Call Id=66278
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/ccSetDigitTimeouts:
   Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms)
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/ccSetDigitTimeouts:
   Call Entry(Inter Digit Timeout=4000(ms), Initial Digit Timeout=4000(ms))
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/ccRestartDigitTimeoutMsec:
   Digit Timeout=0, Call Id=66279
Feb 13 10:47:26.766: //66279/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x102E7, digit_event=0x1, enable=TRUE, consume=FALSE)
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=66279
Feb 13 10:47:26.766: //66279/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x70990EB4, callID=0x102E7, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0x0, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))
Feb 13 10:47:26.766: //66279/8DB5DDBF807B/CCAPI/ccCallModifyExtended:
GW3845#Nominator=0x715D48B0, Params=0x715D3D48, Call Id=66279
Feb 13 10:47:26.770: //66280/8DB5DDBF807B/CCAPI/ccCallModify:
   Nominator=0x18E30, Params=0x715D3ED8, Call Id=66280
Feb 13 10:47:26.770: //66279/8DB5DDBF807B/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:26.770: //66280/8DB5DDBF807B/CCAPI/cc_api_call_modify_done:
   Result=0, Interface=0x70515E80, Call Id=66280
GW3845#
Feb 13 10:47:27.850: //66281/90857BF3807C/CCAPI/cc_handle_inter_digit_timer:
   Generate inter-digit timeout CC_EV_CALL_DIGIT_END event
GW3845#
Feb 13 10:47:30.766: //66279/8DB5DDBF807B/CCAPI/cc_handle_inter_digit_timer:
   Generate inter-digit timeout CC_EV_CALL_DIGIT_END event
GW3845#
Feb 13 10:47:32.642: //66279/8DB5DDBF807B/CCAPI/cc_api_call_feature:
   Feature Type=1, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:32.642: //66279/8DB5DDBF807B/CCAPI/cc_api_t38_fax_start:
   Destination Interface=0x70515E80, Destination Call Id=66280, Source Call Id=66279,
   Caps(Codec=T38Fax(0x10000), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2)
Feb 13 10:47:32.642: //66280/8DB5DDBF807B/CCAPI/cc_api_call_feature:
   Feature Type=38, Interface=0x70515E80, Call Id=66280
Feb 13 10:47:32.642: //66279/8DB5DDBF807B/CCAPI/cc_api_call_feature:
   Feature Type=1, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:32.646: //66278/8DB4A4D6807A/CCAPI/cc_api_t38_fax_start:
   Destination Interface=0x705F57B8, Destination Call Id=66277, Source Call Id=66278,
   Caps(Codec=T38Fax(0x10000), Fax Rate=FAX_RATE_VOICE(0x2), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=20, Signal Type=2)
Feb 13 10:47:32.646: //66277/xxxxxxxxxxxx/CCAPI/cc_api_local_codec_dnld_done:
   (dstVdbPtr=0x70515E80, dstCallId=0x102E6, srcCallId=0x102E5)
Feb 13 10:47:32.646: //66278/8DB4A4D6807A/CCAPI/cc_api_local_codec_dnld_done:
   Destination Interface=0x70515E80, Destination Call Id=66278, Source Call Id=66277
Feb 13 10:47:32.646: //66278/8DB4A4D6807A/CCAPI/cc_api_call_feature:
   Feature Type=39, Interface=0x70515E80, Call Id=66278
Feb 13 10:47:32.646: //66278/8DB4A4D6807A/CCAPI/cc_api_set_fax_mode:
   Destination Interface=0x70515E80, Destination Call Id=66278, Source Call Id=66277
Feb 13 10:47:32.650: //66280/8DB5DDBF807B/CCAPI/cc_api_t38_fax_start:
   Destination Interface=0x70990EB4, Destination Call Id=66279, Source Call Id=66280,
   Caps(Codec=T38Fax(0x10000), Fax Rate=FAX_RATE_VOICE(0x2), Vad=ON(0x2),
   Modem=OFF(0x0), Codec Bytes=20, Signal Type=2)
Feb 13 10:47:32.650: //66277/8DB4A4D6807A/CCAPI/cc_api_remote_codec_dnld_done:
   Destination Interface=0x705F57B8, Destination Call Id=66277, Source Call Id=66278, Xmit Function=0x629E293C
Feb 13 10:47:32.650: //66279/xxxxxxxxxxxx/CCAPI/cc_api_local_codec_dnld_done:
   (dstVdbPtr=0x70515E80, dstCallId=0x102E8, srcCallId=0x102E7)
Feb 13 10:47:32.650: //66280/8DB5DDBF807B/CCAPI/cc_api_local_codec_dnld_done:
   Destination Interface=0x70515E80, Destination Call Id=66280, Source Call Id=66279
Feb 13 10:47:32.650: //66280/8DB5DDBF807B/CCAPI/cc_api_call_feature:
   Feature Type=39, Interface=0x70515E80, Call Id=66280
Feb 13 10:47:32.650: //66280/8DB5DDBF807B/CCAPI/cc_api_set_fax_mode:
   Destination Interface=0x70515E80, Destination Call Id=66280, Source Call Id=66279
Feb 13 10:47:32.650: //66279/8DB5DDBF807B/CCAPI/cc_api_remote_codec_dnld_done:
GW3845#Destination Interface=0x70990EB4, Destination Call Id=66279, Source Call Id=66280, Xmit Function=0x629E293C
Feb 13 10:47:32.666: 0/1/1 (66277) 350318798 fr-entered=10(ms)
Feb 13 10:47:32.666: 1/0/1 (66279) 350996292 fr-entered=10(ms)
GW3845#
    timestamp=350997292 fr-msg-det NSF
    timestamp=350320118 fr-msg-tx NSF
GW3845#
    timestamp=350998472 fr-msg-det CSI
    timestamp=350321288 fr-msg-tx CSI
    timestamp=350999212 fr-msg-det DIS
GW3845#
    timestamp=350322038 fr-msg-tx DIS
GW3845#
    timestamp=350324988 fr-msg-det TSI
    timestamp=351002782 fr-msg-tx TSI
    timestamp=350325758 fr-msg-det DCS
GW3845#
    timestamp=351003562 fr-msg-tx DCS
GW3845#
    timestamp=351007142 fr-msg-det CFR
    timestamp=350329968 fr-msg-tx CFR
GW3845#
Feb 13 10:47:49.638: htsp_process_event: [1/0/1, FXSLS_CONNECT, E_DSP_SIG_0100]fxsls_offhook_onhook, HF duration Max=1000, HF duration Min=150
Feb 13 10:47:49.638: htsp_timer - 1000 msec
Feb 13 10:47:50.638: htsp_process_event: [1/0/1, FXSLS_CONNECT, E_HTSP_EVENT_TIMER]fxsls_connect_wait_release_req
Feb 13 10:47:50.638: htsp_timer_stop
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
Feb 13 10:47:50.638: //66279/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x102E7, digit_event=0x0, enable=FALSE, consume=FALSE)
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=66279
Feb 13 10:47:50.638: //66279/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x70990EB4, callID=0x102E7, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0x0, Interface=0x70990EB4, Call Id=66279
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))
Feb 13 10:47:50.638: //66280/8DB5DDBF807B/CCAPI/ccGetCallStatistics:
   Call Stats=0x715CF9E8, Call Id=66280
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/ccConferenceDestroy:
   Conference Id=0x8100, Tag=0x0
Feb 13 10:47:50.638: //66279/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x8100, Source Interface=0x70990EB4, Source Call Id=66279,
   Destination Call Id=66280, Disposition=0x0, Tag=0x0
Feb 13 10:47:50.638: //66280/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x8100, Source Interface=0x70515E80, Source Call Id=66280,
   Destination Call Id=66279, Disposition=0x0, Tag=0x0
Feb 13 10:47:50.638: //66279/8DB5DDBF807B/CCAPI/cc_generic_bridge_done:
   Conference Id=0x8100, Source Interface=0x70515E80, Source Call Id=66280,
   Destination Call Id=66279, Disposition=0x0, Tag=0x0
Feb 13 10:47:50.642: //66279/8DB5DDBF807B/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
Feb 13 10:47:50.642: //66279/8DB5DDBF807B/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Feb 13 10:47:50.642: //66279/8DB5DDBF807B/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Feb 13 10:47:50.642: //66280/8DB5DDBF807B/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
Feb 13 10:47:50.642: //66280/8DB5DDBF807B/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Feb 13 10:47:50.642: htsp_timer_stop3
Feb 13 10:47:50.642: //66280/8DB5DDBF807B/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x70515E80, Tag=0x0, Call Id=66280,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Feb 13 10:47:50.642: //66280/8DB5DDBF807B/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Feb 13 10:47:50.642: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.642: :cc_free_feature_vsa freeing 66AC6310
Feb 13 10:47:50.642: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.642: vsacount in free is 5
Feb 13 10:47:50.646: htsp_process_event: [1/0/1, FXSLS_WAIT_RELEASE_REQ, E_HTSP_RELEASE_REQ]fxsls_waitrls_req_rls
Feb 13 10:47:50.646: [1/0/1] set signal state = 0x4 timestamp = 0
Feb 13 10:47:50.646: [1/0/1] set signal state = 0x4 timestamp = 0
Feb 13 10:47:50.650: //66279/8DB5DDBF807B/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x70990EB4, Tag=0x0, Call Id=66279,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Feb 13 10:47:50.650: //66279/8DB5DDBF807B/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Feb 13 10:47:50.650: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.650: :cc_free_feature_vsa freeing 66AC6160
Feb 13 10:47:50.650: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.650: vsacount in free is 4
Feb 13 10:47:50.650: htsp_process_event: [1/0/1, FXSLS_ONHOOK, E_DSP_SIG_0100]fxsls_onhook_onhook
Feb 13 10:47:50.766: //66277/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x102E5, digit_event=0x0, enable=FALSE, consume=FALSE)
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=66277
Feb 13 10:47:50.766: //66277/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x705F57B8, callID=0x102E5, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0x0, Interface=0x705F57B8, Call Id=66277
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=4000(ms), Inter Digit Timeout=4000(ms))
Feb 13 10:47:50.766: //66278/8DB4A4D6807A/CCAPI/ccGetCallStatistics:
   Call Stats=0x715D0D80, Call Id=66278
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/ccConferenceDestroy:
   Conference Id=0x80FF, Tag=0x0
Feb 13 10:47:50.766: //66277/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x80FF, Source Interface=0x705F57B8, Source Call Id=66277,
   Destination Call Id=66278, Disposition=0x0, Tag=0x0
Feb 13 10:47:50.766: //66278/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x80FF, Source Interface=0x70515E80, Source Call Id=66278,
   Destination Call Id=66277, Disposition=0x0, Tag=0x0
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/cc_generic_bridge_done:
   Conference Id=0x80FF, Source Interface=0x70515E80, Source Call Id=66278,
   Destination Call Id=66277, Disposition=0x0, Tag=0x0
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
Feb 13 10:47:50.766: //66277/8DB4A4D6807A/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Feb 13 10:47:50.770: //66277/8DB4A4D6807A/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Feb 13 10:47:50.770: //66278/8DB4A4D6807A/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
Feb 13 10:47:50.770: //66278/8DB4A4D6807A/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Feb 13 10:47:50.770: //66278/8DB4A4D6807A/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x70515E80, Tag=0x0, Call Id=66278,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Feb 13 10:47:50.770: //66278/8DB4A4D6807A/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Feb 13 10:47:50.770: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.770: :cc_free_feature_vsa freeing 66AC6238
GW3845#
Feb 13 10:47:50.770: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.770: vsacount in free is 3
Feb 13 10:47:50.778: //66277/8DB4A4D6807A/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x705F57B8, Tag=0x0, Call Id=66277,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Feb 13 10:47:50.778: //66277/8DB4A4D6807A/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Feb 13 10:47:50.778: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.778: :cc_free_feature_vsa freeing 66AC5ED8
Feb 13 10:47:50.778: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
Feb 13 10:47:50.778: vsacount in free is 2

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PIX firewall 525 on Voice Network for 5000 CC calls

Dear all ,
can some one suggest me will it be recommended to use PIX firewall 525 on Voice ( sip ) network for 5000 CC to 1000 CC calls in signaling mode since our server are using public IP so will i be able to use it without NAT / PAT also will there be any issue of QOS .
Regards

Sohail,
If your idea is to add some security between your devices the PIX will work fine (I will prefer and ASA since it can run the latest software). The quality of your voice traffic shouldn't be impacted by the PIX.
Luis Silva

Can I use Magic Jack for BOTH phone calls and Fax. Is Magic jack PLUS BETTER.

I am using the Magic Jack for regular phone calls. Now, I want to use it for Faxing in and out - on Windows - on a wireless connection to my Officejet 8600 Pro Plus. I see a lot of problems in the forum. Is it easier to buy and use the new Magi Jack PRO. AND. PLEASE, Does anyone have instructions for the installation and use?

I'm going to be up front and straight forward with you. Magic Jack, does not work with faxing 90% of the time. It's not designed to. That being said, you still have to have a phone line plugged into the printer to fax. There is no such thing as wireless faxing. There is internet faxing, through companies such as eFax, and you can use eFax wirelessly form the front panel of select printers. The 8600 is not one of those printers though. The printers that include the eFax app are in the PhotoSmart line. Now that you know all of that, you can try to get faxing to work with magic jack, but it' most likely not going to work. Here is a list of the things you can try:
Fist make sure you have a DSL/Digital filter installed in the line. Next, set the fax speed to slow. You can find steps in this document that will help with that. Last make sure the ECM (Error Correction Mode) is off. To turn off the ECM:
From the home screen, touch the right arrow.
Touch setup.
Touch fax setup.
Touch advanced fax setup.
Scroll down to ECM.
Touch ECM.
Touch off.
Touch the home button.
That's about all you can do to get it to work, and even then it's not guaranteed at all. Like I said, Magic Jack does not work with faxing.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Hello all, I bought an iPhone 5 in the US and brought it back to Brasil. Now I'm trying to use Siri, but once I press the "home" button "voice control" appears and it only works for me to call my contacts. The manual guide tells me to go to Settings Gene

Hello all,
I bought an iPhone 5 in the US and brought it back to Brasil. Now I'm trying to use Siri, but once I press the "home" button "voice control" appears and it only works for me to call my contacts. The manual guide tells me to go to Settings>General>Siri. At the General menu "Siri" doesn't appear. What should I do to set Siri up if it doesn't appear at settings>general?
Thank you,
Melanie.

Go to Settings>General>Restrictions and make sure Siri is set to On.

What is the best Voice recognison for calling phone application

What is the best Voice recognison for calling phone application in the market now, free or not ????
Do you have any sugesstion

In my Opinion.. Vlingo (Free) is the best voice rec phone dialer... It is the swiss army knofe of voice recognition for the iPhone.

Like voice mail for iPhone, when are we going to be able to leave Face Time messages when a called party doesn't answer. Seems logical...

Like voice mail for iPhone, when are we going to be able to leave Face Time messages when a called party doesn't answer. Seems logical...

I used to be a Telecom technical person for healthcare and legals markets, managing 10s of thousands of voice mail apps and users requests.
I wonder where the "suggestion box" is at Apple?

Kudos for a Verizon Call Center rep?

Just wondering where I can go or who I can talk to in order for a certain call center rep to get some deserved recognition. I have filled out customer surveys, called different folks within Verizon Wireless and still no result. I am now beginning to wonder if Verizon really cares about their employees like they say they do.
Here is the situation:
I had decided to leave Verizon Wireless after about 10 loyal years with them. First, when the "new every two" plan was discontinued it was and still is, a very sore spot for me and a lot of other longtime customers. Then, back in 2011, some "genius" decided we customers needed to pay $2 to pay our bill online. What a frigging farce. Hell, verizon, if you want $2 more a month, then raise the rates, be honest with the customer and be done with it. I hope the stupid s.o.b. that tried to implement this idea is now on the unemployment line. How frigging stupid can you be?
I had actually went to the point of purchasing a Straight Talk phone. I had planned on using this phone for a couple of months to see if it would do what I needed as far as phone and text service. I had a problem trying to activate the phone. I was scheduled for a cruise during this time frame and could not finish the activation. While on the cruise I was ranting and raving about Verizon Wireless. Sitting at the same table I was at was a lady who finally identified herself as a call center rep. She was very polite, explained that even though she was on vacation, she still had a responsibility to make any Verizon customer happy and to try to solve the problem, if she could. Now here we are, out in the middle of the ocean, hundreds of miles away from land, no cell phone service there, and this crazy lady is trying to solve my phone problems. Talk about dedication!!!!! End result, she made some suggestions for me to try once I got back home. I did what she suggested. Much to my surprise, everything pretty much fell into place. I added an additional internet line, allowing me to discontinue HughesNet. I also upgraded my phone to an IPhone, which is a really easy phone for us old folks to use.
As a result of the time and dedication this person took, not only did Verizon Wireless continue to keep me as a customer, I actually increased the amount of services I get from them. All because some lady, on vacation, literally in the middle of an ocean, took the time to listen to a crazy old man ranting and raving.
She truly deserves to be recognized not only by me, but by Verizon Wireless. She works out of Huntsville, AL.
Who can I contact to make sure she gets the pat on the back she deserves?

I am really glad to hear such a positive outcome for a possible bad situation, here is contact information that may help you voice your positive feedback.
Verizon's Corporate Office Headquarters in the USA:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897

CLID restriction for Contact Center Calls

Hi,
One of our customers has a stalker and they have asked from the telco to send the Calling Line ID for the mobile calls which are normally blocked by the calling person. When these calls are to a Callmanager user, they cannot see the caller ID as expected, but when the call is to contact center, than the agent sees the caller ID on the agent desktop which is legally not accepted. So I made a search and I found the
clid strip pi-restrict
command. Will this command do the trick to remove the caller ID for the agents also while still showing on the voice gateway isdn q931 debugs ?
Thanks

Hi,
Here is the debug output: (I hope this much is enough)
Sending Complete
        Bearer Capability i = 0x8090A3
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA1839F
                Preferred, Channel 31
        Date/Time i = 0x0A081A10000C
                Date (dd-mm-yr)   = 10-08-26
                Time (hr:mnt:sec) = 16:00:12
        Calling Party Number i = 0x21A3, '1234567890'
                Plan:ISDN, Type:National
        Called Party Number i = 0xA1, '0987654321'
                Plan:ISDN, Type:National
Aug 26 15:51:16.054: ISDN Se2/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x805D
        Channel ID i = 0xA9839F
                Exclusive, Channel 31
Aug 26 15:51:16.082: ISDN Se2/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x805D
        Progress Ind i = 0x8188 - In-band info or appropriate now
The Voice gateway sends everything to the gatekeeper and gatekeepr sends it to the CCM over the GK controlled trunk. As i said before, if the call is destined to a normal IP Phone, ther is no problem, the CLID is "Unknown". But if the call is destined to an Agent, when the call starts ringin on the CAD, on the incoming call information, the CLID is unknown. But after the call is conncted, Both on the line information and the ANI field, the CLID is shown.
Thanks

ATA 187 outgoing fax call issue

Dear All
We have a issue in making outgoing fax call from ATA 187 user gets busy tone after dialing the number
we tried the latest firmware for ATA 187 and in gateway we tried the command
fax protocol pass-through g711ulaw
still we are facing the same issue
Regards
Vysakh.C.S

Is your call hitting the gateway at all? or are you having problems with internal?
if external, debug voip and q931 and provide output

How to print fax call log on hp laserjet pro mfp m375

There should be a way to print fax call log on hp laserjet pro mfp m375. Not sure whether to go in "tools", "fax", "settings" or what! Can somebody please give me instructions ASAP. Does anybody else find HP's tech support - if your warranty runs out - to be terribly POOR. I've been trying to get an answer to this question for about an hour which I think HP should at least answer simple questions in hopes that the customer will want to continue buying HP products of which they will purchase warranty plans. So my next question is > are we supposed to keep a tech support plan on a product for as long as it's in service - 5 years or longer??? The 1st question is VERY important to me if someone would please answer. The 2nd comment/question is more directed to HP!!! :-) Thank you very much!
NEVERMIND!!! I finally found the answer to my fax question and got it to print. As for how long HP expects a customer to pay for warranty plans and why they don't answer SIMPLE questions without them, please answer if you are a representative of HP b/c I'm really disheartened with your service. Thank you.

Hi,
You may print the Fax Activity Log report by following the steps listed under the Print individual fax reports section below:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337652&spf...
Phone or Chat support are available within the product warranty period or can be extended with a Care Pack or a Service Agreement, the HP websire and the forums are available for out of warranty users.
You may find amy avaialble support method listed below:
http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/home/?ac.admitted=1404750921744.876...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Voice command for Contacts doesn't work after a re...

Voice command for Contacts doesn't work after a reboot or a contacts restore.
Steps to reproduce:
1. Backup contacts. Open Files > Backup & Restore > Select Contact for Backup Contents and select Back up now.
2. Edit/save a contact, press and hold the call button, speak contacts name. The voice recognition works fine.
3. Restore contacts. Open Files > Backup & Restore > Select Contact for Backup Contents and select Restore.
4. Reboot phone when prompted.
5. Press and hold the call button, speak contacts name. The voice recognition does not work.
Work around:
Edit and save each contact.
Additional Information:
Social integration with contacts also does not work after a reboot. The facebook icon and "See what xxx is up to on Facebook" is not displayed. The same work around "Edit and save each contact" also applies. This occurs using the Nokia N8 and Nokia 808 Pureview.

Nancy2015 wrote:
I have my phone paired with my car, I can do everything except it does not recognize any of my contact names. If I try say a contact name, it says "not recognized" but if I say the contacts phone number, the name pops up onthe display in my car.
Has anyone had this issue, is there a setting I am missing in my phone?
Hello,
This is not necessarily and issue with the phone. It could also be an issue with the car`s bluetooth software that is only limited to some functions like reading your contacts list, last calls, missed calls, etc. which is most likely the basic 2.0 version.
The Z30 has the 4.0 version that has a lot more communication capability but if the car`s bluetooth its a lower version, then you will not be able to take full advantage of it unless you upgrade the bluetooth software in your car. Call your dealer and inquire about the bluetooth software upgrade in your car

UCCX Finesse silent monitoring for direct dial calls

I completely understand that Finesse is geared towards the inbound contact center, at least for right now. Although I can't say the marketing materials really stress that. But I cannot understand the lack of silent monitoring for all call types. Currently silent monitoring only works for inbound calls from UCCX, and does not function for direct inbound calls, or direct dialed outbound calls.
From a system view, Finesse is using UCM's built in silent monitoring, via a very basic JTAPI command. There is very little engineering required to enable this functionality, and I truly thing is is a major limiting issue. Many customers in fact only want the ability to do silent monitoring and basic reporting, and Finesse would be a perfect product for this.
I am considering looking at putting together some custom scripts/web apps to engage the required JTAPI in CUCM via a Finesse Gadget, to replace the built in Finesse silent monitoring function. I'm curious if anyone has some input on how involved that might be, seems like I just really need to pass the monitoring DN and monitored DN through a JTAPI command.
More importantly, is there any hope for Finesse to support this natively? Or other outbound features? If it's a feature "in the works" we have a customer who might be able to "get by" using the Cisco Agent Desktop silent monitoring, but only if that is the case.
Good link on silent monitoring capability in Cisco Finesse: http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html

We've got to delimit the problem.
When we use 3rd party recording solution there are 4 RTP flows: 1 incoming to monitored/recorded phone and 3 flows outgoing.
1 incoming RTP flows
- voice of remote phone
3 outgoing RTP flows
- voice of monitored/recorded phone
- voice of monitored/recorded phone sent to 3d party recording server
- voice of remote phone sent to 3rd party recording server
When we use a network analyzer we see that the agent running in the PC (UCCX 5.0) establishes two RTP flows for the monitoring session. But we can see that one of these flows sends 3 packet RTP per 1 packet RTP sent in the other RTP flow (in the same time).
We think agent sends to monitoring device all the outoing RTP packets of the phone (that belong to three different RTP flows), instead of sending only the RTP packets belonging to voice of monitored/recorded phone.
The other flow, voice of remote phone, sounds fine.
Is there a solution to avoid this problem when we monitor with UCCX 5.0 and record with a 3rd party software at the same time?
Thanks,
Christian

CNG not detected in fax call

Hi,
When using on-ramp t.37 gateway to detect fax calls, using the script called "app_fax_detect.2.1.2.2.tcl" the CNG is not detected.
DTMF activation (pressing 2) works, but CNG is not detected.
Any ideas ?
Avner.

Check the below link for configuraing fax detction
http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/products_feature_guide_chapter09186a00800b5dc4.html

Looking for a International Calling Plan + Data?

Hello,
Let me first start by saying I am deploying to South Korea (Osan AFB) .
I am looking for a plan with unlimited data usage and at least 450 minutes. I was reading about your global phones and south Korea is CDMA so that is good. It looks like I would have to get a new Droid but that's alright.
I have a few questions though:
1. How does the data work for that plan? I don't quite understand how it works.
2. It says its $1.99 per minute, do you really charge by the minute? $1.99 is steep for a minute,
If I used 200 minutes at that rate my bill would cost $398 plus the taxes and other expenses.
3. What can the party I am calling expect? Would it have to be a world phone to?
I am just really trying to figure out how much this would cost.
Thanks,
Freddy

I would strongly reccomend AGAINST trying to use your Verizon service overseas. As you've discovered, the per minute rates are quite high, and your unlimited data plan will not work there, you would need to pay roaming rates for data as well, and they are no more palatable than the voice rates for international service.
Once you get to South Korea, you should research local carriers and get service from one that is affordable and has the services you need, probably a prepaid carrier.
To your last question, Verizon customers are not charged international rates for INCOMING international calls, so you could call back to the States from your local cellphone, landline, or VoIP provider, and they would be charged the same as if they were getting a call from another phone in the US.

HT5463 I turn the do not disturb button on and I am not given any options for setting or calls allowed. Does anyon have a fix for this?

I turn the do not disturb button on and I am not given any options for setting or calls allowed. Does anyon have a fix for this?

Do Not Disturb and Notifications
Push notifications appear in Notification Center and alert you to new information, even when the
associated app isn’t running. Notifications vary by app, but may include text or sound alerts, and
a numbered badge on the app icon on the Home screen.
Turn off all notifications: Go to Settings and turn on Do Not Disturb. When it’s turned on and
iPhone is locked, all notifications and calls are silenced, but alarms will still sound. You can set the
following options in Settings > Notifications > Do Not Disturb:
• Automatically turn on Do Not Disturb: Set the starting and ending hours for when you don’t
want to be disturbed. iPhone turns on Do Not Disturb during these hours each day.
• Allow some phone calls during Do Not Disturb: When Do Not Disturb is on, calls are silently sent
to voice mail. To allow some callers to ring through, tap Allow Calls From. You can allow calls
from your Favorites list or other Contacts groups you define. For information about Favorites,
see Chapter 25, Contacts, on page 100.
• Allow persistant callers to ring through: Turn on Repeated Calls. If the same caller (based on
their Caller ID) calls you twice within three minutes, iPhone will ring.
Turn an app’s notifications on or off: Go to Settings > Notifications. Tap an item in the list, then
turn notifications on or off for that item. Apps that have notifications turned off appear in the Not in Notification centre

Debug on Voice GW for a Fax Call

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