DECEPTION is the current business model

Question

   Most of us have felt deceived at some point in our lives, and as consumers we must realize that the corporations have no interest in spending time with making us aware. That really is our job, although as busy working people, we have grown to depend on the person on the other end to help us understand what we are agreeing to. Ushering us to the point of contract signing is the objective, if we forget or otherwise have limited time to ask the right question BEFORE agreeing to things, then legally we are responsible for what we agree to. However I assert that in spirit, FAIRNESS is what we expect and disclosure is what we hope for. Where things go really wrong though is, when we ask questions and are given inaccurate and even egregiously false information. No matter if it was slack training or missed opportunities (by reps to look up answers) in the long run it's we the customer who pays for mistakes, not corporate. Gone are the days when competition controls practice, because changing carriers is no more effective at empowering us than simple complaints. Education empowers us, educating ourselves prior to signing and educating ourselves after being treated badly, these are actions that have the best chance of results. Deception by omission. Deception by distraction. And yes deception by inaccuracy are all part of our experience at times. We never see confused and frustrated customers in the ads, nor will we. Becoming cynical is our normal reaction, but it does not fix anything. ALL major corporations engage in deception, because it works !  It works often enough to make money. Once we understand why they do it, we can move on to accomplish the goals we have for our own bottom line and to serve our interests. Let's learn from (education) and properly respond to (advocacy,activism) these problems in meaningful ways that combine expression and action.       

Answer 1

Hi, Thanks for contacting me. I'll tell you right now that if it wasn't for my daughter, I would drop verizon today and not look back. Their free phones that I tried out but did not like and sent back have cost me 65.00 a piece so far. Their customer service was terrible and I am basically done with them. I will keep them so that my daughter can enjoy her phone for now but given the opportunity I will drop them. and once this is over I will never get anything from verizon again and I will never sign up for another contract thru any carrier. I'm fed up with their lack of respect , them making up their own rules as they go along, their lack of respect and their deceptive business practices. Thanks , Vito
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