Defective phone return mistake

I recieved a new phone in the mail via verizon to replace a defective phone. I made a mistake and thought that I had 5 days to send the defective phone back after activation. Well after struggling with activiation and backup assistance I realize it was 5 days after recieving the new phone I was suppose to send it back. My question is am I really going to get charged the 600 dollars or whatever the crazy amount is for reading one word wrong?

Get the defective phone back to them and they will waive it off (that is if they even charged it in the first place)... in all likelyhood the charge won't even show up on your next bill as they typically either cycle before the charge is applied or you will get the phone to them before the bill is cycled.

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Returned Defective Phone. Shows delivered. My account is being charged for non returned phone.

I have called Verizon over and over again and it seems that your representatives get my story wrong every time. I returned a defective phone to your warehouse in Fort Worth, TX and it was delivered on August 26th 2014. I have called numerous times and provided the tracking info many times and I am still getting messages that a fee has been applied to my account.
I have doneseek some research on the internet and it seems that your company is doing this to many of your customers. If this is not resolved and I am charged for a phone that has been returned, I will seek legal help and contact the news. I refuse to pay $599 for a phone I returned.

My sons phone was defective got a replacement from verizon. Followed directions and was returned to Fort Worth Texas. On November 3 2014 Was sent text on Nov 14 I was going to be charged if not returned. Called they began a "ticket" to rectify the situation. Today 12/27 spent over 3 hours. Listening to someone tell me no mind you this is the third supervisor. It is not Verizon's fault or responsibility until the phone is checked in. And a refund can not be issued until it is. We have begun the process AGAIN but that was only a few hours ago what did they expect them
To do. So this has been going on for 2 months. The proper ticket was only issued today. again not their fault. Who's fault is it? This is insane.! $449 is not chump change. Did it ever occur to verizon to change procedure?! How many customers have been fed up and just paid this?!

Iphone 4 defected antenna return policy socks

Iphone 4 defected antenna return policy socks they are not fully refund you plus they will make your life miserable try and see..

You have 30 days to return it to an Apple Store for a refund if you bought your i4 from Apple Store or store.apple.com. After 30 days, you can not request a refund. If you bought it from AT&T, Best Buy, etc you have to go back to them for the refund.
Phone 4 Refunds
If you are not completely satisfied with your iPhone 4, you can return your undamaged iPhone 4 to any _Apple Retail Store_ or the _Apple Online Store_ within 30 days of purchase for a full refund. _If you purchased your iPhone 4 from AT&T, you can also return it to an AT&T store_.
AT&T as well as other stores may not honor the "FREE" refund in place. If not, they would be following their store's policy. 30 days to request a refund and pay the restock fee. Afterwards, the i4 can only be repaired or replaced at Apple Store or cared for at the Carrier whom may submit the i4 to Apple.

Defective phone & tardy service

I've have a sony vivaz that i have purchased four months ago. I immediately had problems with phone hanging. After two months the sound wasn't working. I gave the service center for repair, they fixed the sound but not the hanging problem, i do not even use the memory card to avoid the hanging and use basic features and yet i still have the problem. i returned the phone the day after they had serviced it cause the issue wasn't resolved. After waiting for a month after the 1st time i had given it to the service center, the phone is still unusable. In that time I had to keep calling the service center and customer care. they said they'd arrange a call back or inform me of the status of my phone. Nothing like that happened.
After I returned the phone the second time they send me back announcing there is no problem with it. Unless it hangs in front of them I cant give the phone to get fixed is what the customer care guy told me and the service center insisted that the phone had no problem.
I have spend a big amount on that phone thinking Sony is a good and reliable brand. But from my experience, your product is incompetent and service is tardy. The phone looks like its an year old and its hinges and surface are chipping
I cannot use that phone as it hangs every 20mins and to a point where i have to take out the battery and switch it on again. Even a micromax would serve me better atleast for the first six months whereas with your product I was already having issues from the time i purchased, unfortunately, i did not have the time to return it or deal with the situation immediately.
As for your service, everyone seems happy to just give me false assurances and blatantly leave the matter as of being of no concern.

Hi, I have posted on the website before about the defective phone and crappy service..... After running around for 3-4 months,back and forth to the service center, making numerous phone calls to customer care and exchanging emails with sony support, i have a really crappy phone that hangs even though i dont use a memory card nor do i have more than 2 applications besides the inbuilt ones. I was asked to get a work order number last month but the service center wudnt answer or their phone would be out of order, i had asked the customer care to talk to them and they said they would call back but nothing.
Finally i got a call after about 2-3 weeks askin me to pick up my cell phone and they were unwilling to give me my work order number which i was waiting for so i could mail it to sony support. i went to collect my phone which is an even worse condition than before, even physically the hardware is fallin aoart and phone wont stop hanging. I asked for my work order number which they said they couldnt give, so when i called the customer support they said that service center was no longer an authorised one and im being asked to go to another one after 3-4 months of making rounds about 4-5 times and each time finding my phone in a worse condition, if it cant be fixed please return a part of the amount or replace the handset. I work 6days and barely have the time or money to be doing all of this.
I am not willing to go to another service center so that i would get back my phone in a worse condition. I want someone in charge to look into the matter and make sure that there is follow up from your end. I understand that no one has anything to lose except myself. but as another human being please try and put yourself in my shoes. As a big brand, is it worth it to be causing people so much inconvenience and false assurances. Isnt it your responsibility as a service and product provider to make sure every customer is satisfied no matter how small or insignificant they maybe??
Kindly note i bought this phone 7-8 months back out of which it has been at the service center for about 4 months.
Hoping for some action at your end
Regards
Angela V Hanghal
+919820704046
Name: Angela V Hanghal
Country: India
Phone nr: 9820704046
E-mail: [email protected]
1.Product Description(Model No. etc.) : Sony Vivaz u8i
2.Purchase Date : 21/3/2012
3.Purchase Location : Croma, Bangalore
4.Cost of the Product : 12,699
5.IMEI No. : 12305002715158
Work order number:W112100400729 (which shows invalid on the website given to me after 2 weeks of follow up)

I have deleted some messages on my phone my mistake going back a few months can I get copies

i have deleted some messages on my phone my mistake going back a few months can I get copies

If you have backed up your iPhone regularly you can Restore your iPhone in iTunes from your backup and retrieve them.

HTC INCREDIBLE IS A DEFECTIVE PHONE - DON'T BUY

The HTC Incredible is a defective phone. The sooner HTC or Verizon admits this the better. After having this phone for 18 months I get nothing but daily automatic shutoffs and continous looping. That's what is incredible about this phone. It is not a total piece of junk and that putting it nicely.

Sorry budone but this phone is nothing but junk. You should not have do master resets at all time of the day. I have done that, pull the battery all to no avail. Judging by the amount of post on this topic as well as on the HTC site, there is an obvious problem with this phone that HTC and Verizon refuse to address. No phone should randomly reboot for no reason at all. Whether it be doing a phone call, text, surfing the internet or using the navigator, the phone constantly reboots. What makes things worse for me this is my only phone. If an emergency should arise, I'm out of luck. There is no way that a person should go without phone service for 10-12 hours at a time.
The phone is junk that I wouldn't wish on know one.

Is it possible to restore to ios5 after updating to ios6 when my phone returned to locked state to unlocked state. Pla help...

Is it possible to restore to ios5 after updating to ios6 when my phone returned to locked state to unlocked state. Plshelp...

Sounds like your iPhone was hacked/modified/jailbroken to work
with wireless carrier other than the one it was purchased from. The
update has relocked it to the original carrier. Contact the original
carrier to see if they offer unlocking and if you qualify - only the
carrier to which the iPhone is locked can unlock it.
What does it say when you look at Settings=>General=>Carrier?
Be advised that the previous modifications to change from original carrier
to your current Carrier may have rendered the software unable to be
officially unlocked and may prevent future updates.
Reverting to a previous version of iOS is not supported. Even it it was,
such reversion would not solve your problem because the iPhone has become
relocked to the original wireless provider and that status will not change
no matter what iOS version is installed.

I imported the info from my phone to my wife's phone by mistake. She lost her contacts, texts, and photos. Is there any way to get that stuff back? Could it be stored on our Mac somewhere?

I imported info from my phone to my wife's phone by mistake. She lost her photos, texts, and contacts. Basically my phone is her phone now. Is there any way I can get her stuff back on her phone? We also have a Mac computer. Could that info be saved on it?

If there's no backup, then there is nothing to restore.
In iTunes, under Edit > Preferences > Backups it should list the name that was assigned to the device.

Updated iPhone 4S and during update phone returned to factory settings

I Updated iPhone 4S and during update phone returned to factory settings

If you have a backup restore from that. read http://support.apple.com/kb/HT1766 on how to restore

I have deleted contact numbers from my phone by mistake can i retrieve them

i have deleted contact numbers from my phone by mistake can i retrieve them

Welcome to the Apple Community.
Unfortunately, not unless you have made a back up.

Phone returns to home screen while on a phone call

Synopsis: During a phone call, if I trigger the proximity sensor (by holding the phone to my ear), the phone returns to the home screen. I will often have to unlock the screen, as well. I expect that when I'm on a phone call, the phone will remain on the PHONE screen.
Why this is a problem: If I have to reach Verizon's tech support, for example, this is what I now have to go through:
1) dial number
2) listen to the option, "dial 1 for customer service, 2 for tech support..."
3) pull the phone away from my ear
4) unlock the screen
5) press the phone button to bring up the phone menu
6) press the keypad button on the phone screen to bring back the keypad
7) press 2
{word filter avoidance} Steps 4,5, and 6 should not be required. Often, by the time I'm ready to key an entry in, I hear the, "Are you still there?" question. So, now I've turned off the screen lock, and STILL have to go through steps 5 and 6. ARRRGH.
This is EXTREMELY annoying. It makes me long for a simple phone. I called HTC and Verizon - neither have an answer for this problem.

Hi! I recommend that you do a soft reset. You can complete this by:
Powering your device off.
Remove the battery.
Let the device sit for 15 seconds.
Replace the battery.
Power the device back on and continue your task.

I got my iPhone 6 plus less than a week ago. Now it randomly goes from getting a good cell signal to telling me there is No SIM installed. Did I get a defective phone? I ordered straight from Verizon.

I got my iphone 6 plus less than a week ago. I ordered from Verizon. My phone is now randomly going from having a good cell signal to giving me a message No SIM. I was able to make calls, now when I get this message, I can't connect to cell service, which defeats the point of having a cell phone! The phone is brand new and has not been dropped, damaged, or otherwise mishandled. Did I get a defective phone or what?

Hi! I got in touch with AppleCare last evening finally. They helped me clear the data blockage or whatever. It sounds like this is an issue they are aware of, because they said the phone was not defective. However, it happened again today and it took several times of me doing the resetting of the network and hard staring the phone before the problem cleared. It is just frustrating because it is hard to go without cell service for long periods of time. And no, I have not done anything with the SIM card. I don't know what it is or how it would be accessed on an iPhone! This might be something Verizon wants to take a closer look at with Apple.
Thank you for the follow up. I will let you know if the problem continues.
Angela Haseman
Sent from my iPhone

Returned Defective Phone and Warehouse Cannot Find It

Hello, my name is Scott, a long time customer of verizon for about 12 years. I am currently on a family plan with 4 phones, myself, my mother, sister, and step-dad who is the primary account holder
Here is my issue. I preordered the Samsung Galaxy S3 which I thought was a great idea since there was so much hype about the phone. I ordered it over the phone with my personal credit card. I received it on a Monday and by Wednesday it was giving me issues. It was freezing up and I couldn't even use it. By Friday I called the 800 number after going to a store to resolve the issue unsuccessfully. They immediately sent a new phone to my address and charged my account the equipment fee of $212. Once I got the phone I think on Tuesday I immediately sent the phone back with the FEDEX label as instructed.
With my new phone and the original phone in the mail to Texas my new phone began to give me the same trouble. I decided to give up on the Galaxy and returned the 2nd phone to a local store here in Charlotte, NC. They gave me a FULL refund with no problem including the cost of the phone, tax, and my upgrade fee. I was pretty happy with that. At that point I went back to my original phone (droid razr).
Here is where the problems start. The original phone I mailed back to you guys w/ the fed ex tracking was delivered to you guys on August 24th 2012 The charge for showed up on our bill right away. My mother who pays the bill every month directly out of her bank account paid it on August 1st. Weeks went by and I heard nothing. Since then I have called you customer service line at least 12 times maybe more. Starting 2 weeks ago I was told that they would be doing an investigation and contacting the warehouse to determine where the phone was and why I would not be credited. I have no idea why she gave me that or what she did because I never heard back from her. When I called to check on it, the person started a new claim and never did anything with my original number. He then assured me he was putting another claim in and that he would call me back within 24 hours, and that he was very good at return calls. I never heard back from him after about 4 days. I called several other times to track progress and nothing has happened. I now have 3 people who have promised to call me back and I haven't gotten one call. I am wondering if it is just lost in the warehouse because each .
All I want is my account to be refunded the equipment charges, and my upgrade to be re-issued. I hope one of you can help me in doing this, because calling or trying to wait on customer service is just becoming a nightmare. Thanks in advance for your help.
My number is xxx-xxx-xxxx and my name is Scott
>Post edited to remove the personal information and other info that could easily be traced back to the user. This is a public forum and personal info is not allowed on this site per the VZW ToS. The the OP, you may want to use the Contact Us option is the upper right of this screen to contact a Customer Service Rep about your issue<
Message was edited by: Verizon Moderator

Best things to have in this situation is a receipt of the shipment of the returned device.
Do you have it? If so go to a Fedex office and file an insurance claim.
If you don't have this..
IF your device tracks anywhere at all on USPS or FedEx's website call customer service and have them submit an ITTS ticket for a lost shipment. If your rep does not do this get another rep on the line. If they have already submitted a CLNR NON RETURN form then you either need the receipt of the shipment or need it to track on the carriers website.

Yet another customer getting screwed on a phone return

I bought a brand new phone in April of this year. In July it stopped working so I took it in to the store and they ordered a replacement to be shipped to my house. When I got the replacement I followed the instructions in the package and returned the defective device by taking the box to the post office. The package pick up was confirmed by FedEx by tracking number on July 12. 2 days ago I started getting messages from Verizon that my account was past due- I was shocked to find out my current bill was listed at 875 dollars because I am now being charged $649 plus tax for the refurbished phone I received because supposedly my defective device was not returned. On top of that, the automated bill pay I set up through my wireless online account in July had not been working at all although I had received no notifications. I immediately paid the past due bill amount but not the value of the phone.
Monday morning I called customer service and spoke to someone who confirmed that the phone had been picked up by FedEx but not entered back into the system by the warehouse. He gave me a line about "sometimes the label is damaged and they set it aside to deal with when they get a call looking for that device." He also told me that the cost of the phone would be put on hold on my bill and I wouldn't have to pay it.
For the last two days I've been getting messages from Verizon that my account is past due and scheduled to be disconnected, although there is no further information about when this might occur.
I also emailed Verizon yesterday through the help contact info on the website. I'm now posting this here because I see they do this exact same thing over and over.
My question is to anyone else who has gone through this and not created a forum post- how did you resolve the situation? I'll be contacting the Better Business Bureau to file a complaint on Monday if this problem has not been resolved by then. I expect the value of the phone, the tax charged to me for the phone, and the late fees for July, August, and September to be returned to me.

Hi cindyjean,
It's great that you saved the tracking number for your package as that really helps us with the process of locating the information with FedEx. Did you ever see if FedEx showed the package as delivered? Based on your details it sounds like FedEx lost the package and luckily we have a process to report this over and get the credit on your account. Did they advise you if they were filing this investigation for you? If not I would ask that you please follow me (MariaC_VZW) and send me a Direct Message with your details so we can get this taken care of as soon as possible.
When you're advised of a late payment and we confirm with financial services that there's an open investigation for the credit, we place a hold for five days on those funds to avoid disconnection. The past due alerts can take up to 24 hours to stop. Did they exceed that time? Please update us on the status of this trouble so we can avoid any disruption of service that isn't your fault to begin with.
Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport

Verizon provided me with a defective phone, won't make it right.

Okay, here's the scoop. I purchased my X online, received it on August 9. Purchased a combo case/holster and screen protectors the next day from a Verizon store. The day after (Aug 11), I noticed that my camera button was missing, even though I had not taken a single picture (was too busy playing with all of the other doo-dads!). Went to a Verizon store, and they immediately ordered my a replacement, which arrived the very next day. Great, right? Well, almost.
As soon as I powered up the new replacement phone, I noticed that the backlight on the "home" button wasn't working. The backlight for the other 3 hard buttons (menu, back, search) worked fine, just not the "home" button. Now comes the kicker: According to the paperwork that came with my "new" replacement phone, I am only allowed ONE new replacement during that first 30 day period.
So let me get this straight...I pay $200 for the latest & greatest phone. It breaks in less than 2 days. They replace it quickly (yay!), but the replacement is defective from the very beginning (boo!), and I'm {word filter avoidance}
? So now I can only get it replaced under warranty with a "refurbished" unit? I actually suspect that the first replacement WAS a refurbished unit, not new.
Luckily, the phone works and the lack of back-lighting on the "home" button is more of an inconvenience than anything, but I am still not a happy camper. Especially after being a Verizon Wireless customer for nearly 20 years now with 5 phones total on a family plan! IMO, I should have a comletely "working" "new" phone in my hands, as that is what I thought I was purchasing less than 30 days ago.

Yes, but since they already replaced it once, they will only replace it this time with a "refurbished" unit, not new. And of course, they have nothing in stock, so they would have to ship the "refurbished" one out as well (which doesn't bother me at all...I just feel that I should be getting a new one, not "refurbished").

Defective phone return mistake

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