HTC INCREDIBLE IS A DEFECTIVE PHONE - DON'T BUY

The HTC Incredible is a defective phone. The sooner HTC or Verizon admits this the better. After having this phone for 18 months I get nothing but daily automatic shutoffs and continous looping. That's what is incredible about this phone. It is not a total piece of junk and that putting it nicely.

Sorry budone but this phone is nothing but junk. You should not have do master resets at all time of the day. I have done that, pull the battery all to no avail. Judging by the amount of post on this topic as well as on the HTC site, there is an obvious problem with this phone that HTC and Verizon refuse to address. No phone should randomly reboot for no reason at all. Whether it be doing a phone call, text, surfing the internet or using the navigator, the phone constantly reboots. What makes things worse for me this is my only phone. If an emergency should arise, I'm out of luck. There is no way that a person should go without phone service for 10-12 hours at a time.
The phone is junk that I wouldn't wish on know one.  

Similar Messages

  • HTC Incredible phone locked up

    I'm having all kinds of problems with my HTC Incredible phone but I'll be happy if someone could tell me how to restart my phone.  There was a update for Verizon App. icon, so I let it update, now it goes from this red eye picture to HTC quietly brilliant screen, then this screen with random words all over it. When I hold down the power button, nothing happens, wont shut off, wont restart nothing.

    The screens you're describing are what I see when I restart: The Quietly Brilliant screen, the Droid eye, then the Droid words all over it ... this is the final screen until it boots up on its own. Are you saying it's not progressing past the Droid words screen? You're not touching the power button then, are you?
    Try pulling the battery. Once you put it back in, let it start up on its own and see what happens. It takes a minute or two, so be patient. Post back and let me know what happens.

  • HTC Incredible reboot fix that works and does NOT require hard reset

    Like many of you unfortunate souls out there I have had my HTC Incredible go into a rebooting loop over the last month or so. The following recounts some observations and and a solution which appears to work.
    First off, my son and I both have the same phone and software versions and apps. He does NOT get email on his phone because he does not want to. I do. His phone has NEVER rebooted. Mine has done so numerous times. My business partner also has the identical phone and software version, lives within 200 yards of me,  and uses the email and has had numerous reboots and has gotten them even sooner than I saw them at first. My partner and I have set up email attachments and downloads to go to the SD card. So much for background info. Here is what I did to fix the problem followed by some other observations:
    Open up the case of the phone and remove the battery
    Remove the SD card from the phone.
    Put it into an adapter that allows you to access files directly on your computer. In my case this was a Windows PC running Windows 7.
    Mount the SD card in your computer and open up the browser to see the files on the SD card.
    Look for a folder called ".Mail"
    If your phone is like mine you will see hundreds of files, some of zero length. This was even though I had deleted most of the emails I received on my phone.
    Proceed to directly delete any of the zero length files. For that matter, you may have other files like jpg's laying around of uncertain origin. I got rid of these and other strange files that seemed attached to no documents at all.
    Remove the SD card and reinsert into your phone. Put the battery back in and the cover on then restart the phone. Your phone should run properly and you should not see any negative consequences from the files you deleted previously.
    Some other observations relevant to this solution that bolsters my theory that this problem has something to do with the email application and also a problem with file system corruption on the SD card as a consequence of it.
    I had previously seen the email application put some mail from a different account I was using into my main account. The files could not be deleted and even trying to do so would cause the mail app to force close.
    My son has never seen the problem despite being in the same environment with the same phone and software. Relevant difference to me was that he was NOT using email and I was.
    The email app clearly has bugs if it is leaving behind hundreds of files even if you delete the emails. Why? As a software engineer my first instinct would be to look to see if the file system locks were properly synchronized when the email app is writing to the flash file system. I am not conversant in Android OS programming nor the app code itself so this is speculative on my part. I would also look for a timeout on reboots if file system enumerations take too long. Lots of files on a system might trigger a premature timeout and reboot. Once again, this is speculative on my part but I sure wish I had the code to debug this myself.
    These issues seem to coincide with a rapid rise in network traffic most likely because of the iPad 2/iPhone support by Verizon. I wonder if this additional traffic load on the network is opening up timing holes in the software because of backoff and retry intervals for certain apps. Once again I suspect the email app especially because it is vulnerable to network traffic issues as it tries to get email account updates.
    I could be wrong about my theory as to why the problem is happening. My solution seems to work. As far as pulling the battery and putting it near your AC in the car, that did NOT work for me at all. Leaving the phone out of its protective case also had no effect. Only screwing with the files on the SD card mattered.
    I hope this helps. 

    This problem has been seen for MONTHS now by people besides myself. My business partner is about to put a bullet in his phone because this has been happening for far longer than mine. I have little confidence in a fix anytime soon because this problem has been persistent for some time and there is a lot of denial in the field by Verizon. Verizon has to depend on HTC and Google besides themselves for fixes. How much would you like to wager on how this business relationship is working out? The first step in any solution is for a company to take some responsibility for it and so far no company has.

  • R.I.P Desktop Charging Cradle for the HTC Incredible

    Verizon, Is this true???
    http://htcpedia.com/news/htc-incredible-desktop-charging-cradle.html
    People want a desktop charging cradle for their phones. Why can one not be produced? A lot of us purchased the phones under the assumption that a dock was being produced. Are you going to allow Incredible owners to exchange their device for Droid X's? You can't get any manufacture to produce a dock that can charge? I really don't think people care THAT much if the home screen doesn't auto rotate. If the clock application is launched it works fine in landscape or you mean a dock that works in portrait isn't possible?????

    no doubt!!!! check this one for another device:
    http://www.fommy.com/view-full-page.asp?divid=HTC&cat=Cradles&skuno=80604
    how difficult would it really be for them to just place the micro usb plug slightly lower to fit the inc? i love this cradle if the could duplicate it to fit the inc. it can't be that tough to do. and with minor tweaks you could lay it on it's side for landscape. it would be perfect....postrait AND landscape AND it has a slot underneath for an extra battery. the manufaturer would have a gold mine because they'd be the ONLY ones with anything to sell us!!!!

  • HTC Incredible Dials last number dialed too easily

    The only thing I don't like about my HTC Incredible is the design of the phone dialing screen.  Is there a way to change the layout so it isn't so easy to re-dial the last number dialed?  The green phone button is on the bottom of the screen, right next to the "back" arrow, so if I hit the phone button in error, it dials the last number I dialed.  Any ideas?

    A replacement dialer application, maybe? There are a couple of them in the Market. I am trying one now, but haven't decided yet if it is a keeper.

  • HTC Incredible - Screen won't awake.

    I've had the HTC Incredible since it first came out and up until yesterday have not had any problems. I don't know what happened, but some how the phone will no longer wake up except by pulling the battery. I can turn the screen off by pushing the on/off button on top, but once the screen is off, I can't turn it back on unless I pull the battery out and turn it on. I'm going to go in the local Verizon store in a bit, but thought I would check in here for any possible solutions as well. Thanks.

    Thanks for the replies. Took it in on Friday and the service tech couldn't figure out what was wrong. They tried doing a clean swipe, but that didn't fix it so a replacement should be arriving on Monday.

  • HTC Incredible Reboot Problem - Must All Be In My Mind

    Took my malfunctioning HTC Incredible to V-Experience Store for return.  It had previously been declared DOA by Verizon Customer Service and identified as part of a bad batch of HTC I's on the market.....
    Store Rep tried his hardest to (1) tell me that my malfunction / constant rebooting is all due to the apps I downloaded from the Market (2) the Verizon Customer Service reps don't really know what they are talking about and are too quick to declare a phone DOA (3) there are no bad Incredibles out there - just bad apps and users that don't manage them correctly.
    Wow!  Never thought that the 5-8 reboots a day which then locks out my touch screen was ultimately my fault.  Also didn't realize  that the HTC Incredible has no reboot problem that couldn't be solved by resetting it and (based on the Rep's logic), never loading another app on the phone. 
    A couple of points - Verizon needs to figure out the message regarding the well documented HTC I reboot problem and stay on it.  Second - Every time I step into a Verizon Experience store my opinion of Verizon drops. 

    I hear you man I am on my FOURTH Incredible.  The onyl positive is that I have not had a reboot in 3 days which is a record for me.

  • Update instructions for HTC Incredible to Gingerbread

    These are the instructions that I followed to update my HTC Incredible to Gingerbread. They are straight forward and do not require a rooted phone.
    Word of caution - this update is not without its problems (as demonstrated by the numerous issues posted here), apply at your own risk. I have had "low memory" issues, hardware information showing I have a 4.3" display, deleted applications (not a lot) and battery life issues.  I have not had IM issues since I don't use IM. If I was to do it again, I would backup my phone and do a factory reset after I applied the update (to clear out applications and reinitialize the OS file system).
    Hope this helps.
    http://forums.androidcentral.com/verizon-droid-incredible/116534-ota-gingerbread.html#post1222770

    leemrw wrote:
    I received the update notification and everything proceeded as described in the PDF until the update reported I didn't have enough space in system memory to complete the process.  It left me in the Application Management app.  I dumped some data and moved some apps to SD but now I have not way to resume the update.
    I performed a soft reset with the battery pull.  The PDF does not cover this scenario.  
    What should I do now?
    Thanks to the community.  I can understanding the update process has been difficult. The next step I would take would be to do a master reset. Once you reset the phone it will prompt you to install the update.  The steps to performa master reset are as follows:
    From the home screen, touch Menu
    Touch Settings 
    Touch SD& phone storage
    Touch Factory data reset
    Tap Reset phone or Reset phone & internal storage
    Tap Erase everything
    I hope this helps. Thanks.

  • Haven't received Gingerbread update on HTC Incredible

    Is the Gingerbread rollout for HTC Incredible owners complete or still ongoing?
    I keep reading about HTC Incredible owners having their update but I haven't had any update notice on my phone.
    Anyone have an update on this?

    Hello forum members,
    I am please to advise that the rollout of Gingerbread has started, again! lol. The rollout began on 10/25. Although I don't know how long it will take to complete, historically software updates takes about 7-14 days to finish wirelessly. Please understand that if there is an unforeseen issue with the rollout then we are available to assist on the forums as well as on Twitter. Congratulations to those who has already received the update successfully! I'm sure that you will enjoy the enhancements to the device that this software update provides!
    Thank you...
    Update:  This response was referring to the HTC Thunderbolt.  Sorry for the confusion.  Thank you.  

  • HTC Incredible 2 or Droid 3???

    Hello all. I've just come from being an AT&T customer for abour 4 years and I am finally done. I have an HTC incredible 2 right now and it's great. But I'm not totally sold as of yet. I messed around with the Droid 3 in the store and wanted it, but they didn't have it in the store and said it had to be ordered. Is there anyone here that has owned both and prefer one over the other? This decision is literally keeping me up at night because I want it to be a phone I can stick with until I'm upgrade worthy. Also, I just came from having a Droid Charge. GREAT PHONE, SUCKY BATTERY LIFE and 4G isn't everywhere so it's always looking for a CDMA connection and it drains the crap out of my battery.
    Things that influence my decision:
    Data speeds and reliability
    OS stability and flexibility
    Camera quality and sound of videos (I found the sound in my Dinc 2 is horrible)
    And most of all....battery drain and reliable remedies for it.
    Note, i previously owned an iphone 4 on AT&T. Great phone, but can be a bit strick at times.
    So any input PLEASE.

    If you need a keyboard, D3 is a good phone. I don't know anything about the DI2 so I can't compare. That said, the D3 isn't without problems, battery life being one:
    https://supportforums.motorola.com/thread/55243?tstart=30
    Motorola said they're aware of the problem and we're expecting a fix soon based on a few rumors.
    With the D3, I have not noticed data speed better or worse than my OG Droid or DX. The D3 has less problems than I've had without phones but isn't bug free. The biggest problem for me is battery life right now. The camera has a bug where close photos have a blue tint.
    Checkout the motorola forums for the D3 and most of these are discussed in detail.

  • Verizon, why is HTC Incredible such an awful device?

    Hey Verizon,
    I wonder if you actively read/censor these forums because here is my question:
    Why do you continue to sell/support awful phones such as the HTC Incredible?
    I'm on my 2nd Incredible which is properly updated, yadda yadda yadda. It still suffers from common issues that YOU DENY exist. I'm on my second replacement phone (due to a reboot loop, which although was well documented in various parts of the internet you swear didn't exist) which now exhibits the same issues (only now it's out of warranty, convenient for you, yeah?). Of course, despite a multitude of internet posts, youtube videos showcasing the behavior, etc., you swear it doesn't exist. So my question to you is why do you continue to ally yourselves with such shoddy products/maufacturers?
    Certainly you must expect that people will be upset when they purchase a device that doesn't last the terms of your 2-year contract (I'm up in December, and you can bet I'm not continuing)? Certainly you must feel the financial letdown from folks cancelling after their 2-years are up and jumping ship to ATT, T-Mobile, Virgin, or (the really smart) deciding US wireless is a sham? I'm assuming this must hit your bottom line or your shareholders somehow?
    I'm sure your average smartphone user doesn't want to remove his/her SD card periodically to prevent (temporarily) reboots, and doesn't want to factory reset their phone to get an OTA update that YOU KNOW is faulty. My phone rarely operates free of issue as a phone, free of issue as a camera, or free of issue as a smartphone. Of course yes, I know those problems that many people are having and have documented on these forums and others don't exist (in your minds at least) but humor me here. 
    Why do you continue to push devices you know are sub-par and you know won't last? What do you expect to gain?
    Personally, I'm free from my 2-year contract (wish I could have had a phone that lasted that long) in about 60 days, which is a huge relief because I've grown tired of paying for 4G LTE service when the majority of the time I'm in 1X (not to mention your illegal data throttling on my Grandfathered "unlimited" account once I've hit the 2GB limit that I never agreed to. Breach of contract anyone?), at which point I'll be dropping your business forever. So, one account soon to be down, how is that business model working for you Verizon?
    If you've made it this far (and if this post is miraculously not deleted) I urge you:
    Consumer: drop these ******** as soon as you can.
    Verizon: get in touch with me, you've got all my info. Lend me a phone that will work (a WORKING phone, one capable of sending/receiving calls without random reboots) until Dec 06th and after that I'll send it back to you along with my last payment and we'll  never have to converse again.
    If you're in a similar boat forum members, please chime in.
    Thanks for your time.

    My Incredible was lovely. Didn't have a single issue with it. Traded it in for a Moto Razr M and somehow I feel like I ditched an old faithful friend. My first Razr M crapped out and let me down. Had to exchange it for another one.  Sure Verizon's expensive and their data allowances are meager, miniscule and paltry, but I can live with that for now. So everyone's experience is different. Sorry you've had issues with your Droid Inc.

  • I've given up on the HTC Incredible

    I thought maybe FROYO would make things better, but it didn't.  The HTC Incredible was a super everything-else-but-a-phone smart phone.  I just couldn't hear some folk who I talked to on the phone; they were usually on another cellphone. Sometimes words got dropped, or the sound quality as too shrill.  All landline calls, and bluetooth earpiece managed calls, were excellent (although reception inside buildings was not terrific).  But since most folks I know used cellphones, I couldn't take it anymore and had to give up.  I used one of the other upgrade plans in my family plan to get a Samsung Fascinate.  Its only has 2.1 but, as a phone, it is great.  I have no regrets dumping the Incredible other than the money that I wasted.  I even had to have the original Incredible I purchased replaced because of memory issues. 
    My RIM Blackberry Curve was probably the best phone I've ever owned, except that the internet experience was just awful. But as a  phone, nothing was as good...even the Samsung.

    I feel the same about my former Blackberry Bold and 8800. Blackberry knows/knew how to build a good solid handset.

  • Bridge CS5 doesn't recognize my HTC Incredible 2 smartphone.

    When I configure my HTC Incredible 2 smartphone to connect to my Windows 7 OS as another drive and plug it into a USB port, it recognizes the drive as a camera or card reader but produces the error message: "Failed to obtain thumbnails from the device. The device is not connected or is busy." The Get Photos button is also grayed out. When my smartphone is first connected to the PC it gives me an option to install drivers and asks to insert disk, but I do not recall getting a driver disk with the phone and, when I visit the HTC web site, I have no idea what download might address this particular issue. The bottom line is that without Bridge's recognitioon, its features are unavailable and I can only copy and paste when I want to download photos. Would appreciate suggestions.

    Thanks for your suggestions. Changing the JPG file association to Photoshop
    and using Adobe Photo Downloader, which Bridge does, made no difference.
    Still get the same error message about failing to load the thumbnails which
    terminates the download process as far as Bridge is concerned. I also talked
    to someone at HTC and it appears to be a third party driver issue; i.e.
    There is no driver addressing the issue I raised. I can manipulate the phone
    s photo gallery like any other disk, so rather than customizing in the
    download process, it will just take another step or two for Bridge to do its
    magic after download. Thanks again.

  • HTC Incredible - Won't stop rebooting

    My HTC Incredible has been cycling on and off, continuously, for the past 3 hours. I brought it into the store last week and they said the only way to fix it was a hard reset, and that this happens often when you download applications. I didn't want to lose all my photos (haven't figured out how to sync the phone with my Mac), so didn't do the hard reset there.
    Now I can't even make a phone call to get support.
    A few questions:
    1. Are there other solutions people have found to get the phone to stop rebooting? I've been taking the battery out but that doesn't seem to help.
    2. Is this the case with all PC phones -- where like PCs, they get viruses all the time -- so should I bite the bullet and buy an iPhone before my contract is up?
    Thanks so much for any help you can give!!

    Hi amynyc,
    I completely understand your frustration.  I  agree with the store rep and would suggest a Master Reset:
    Touch Settings 
    Touch SD & phone storage
    Touch Factory data reset
    Tap Reset phone or Reset phone & internal storage
    Tap Erase everything
    However, as long as your pictures are stored to your SD card vs. the internal memory of the device, they will not be erased after completing a Master Reset.  Additionally, if you would like to store you pictures to your PC, you will need a Card Reader. I am hopeful this information will resolve your issue.  Please advise if require further assistance.  
    Thank you for you contribution to our community forums,

  • HTC Incredible 4g LTE

    Excuse me, but where is the discussion forum for the HTC Droid Incredible 4g LTE?  I upgraded to this phone back in June.  Is there no one buying this phone?  I know there's basically no community development on it, because the ******** at Verizon Wireless re-locked the bootloader, even though they initially allowed it to be unlocked.  What gives?  Does no one care about this phone?
    I feel like Verizon Wireless has a severe lemon on their hands with this phone.  Granted, spec-wise, it's not that horrible, but there are definitely issues with this handset.  Where the heck is the community for this phone?  I feel very alone having chosen this phone as my upgrade to the original HTC Incredible...

    (Deleted post..same information already posted on this discussion:https://community.verizonwireless.com/thread/784556)
    Message was edited by: Verizon Moderator (M)

Maybe you are looking for