Delivery/installation
I would never buy another appliance from Best Buy again. Worst delivery installation process. I waited 4-11pm for an installation with only one phone call by the driver telling me he was on his way at 7pm. A 100 phone calls later and being told he was on his way at 10pm and still no show! Best is no one calls me either from best buy or install team. Horrible experience going to have to take a 3rd day off from work and hopefully they should up this time and again another window frame of 3-8! This is not worth it! Horrible experience! Go somewhere else to get your appliance!!
Hey Nboy,
It is true we cannot guarantee when a client will be scheduled on a specific route, and it really depends on where that client is geographically located on that route. What date are you scheduled for? I am a bit confused; you stated we didn't deliver this appliance one day. Did we not deliver this appliance on two separate previous days?
Thanks,
Similar Messages
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Another delivery/installation disaster!
Incident: Dec. 10-23, 2013
We had picked out a dishwasher - an LG LDS 5040ST - that would fit the slightly too small space in our kitchen and found that Best Buy online had a great sale price. But because we wanted their installation service as well, I figured it would be easier to go to our local store (Pasadena), purchase the dishwasher and set up the delivery and schedule the installation at the same time. Which we did on Dec. 10, 2013. We explained to the appliance rep (wearing a Pacific Sales polo shirt) which dishwasher we wanted and he started looking in his computer. He pointed out the word "discontinued" on the screen and said that he couldn't sell us that particular unit. He also pointed at a "0" on the screen and said they didn't have any on hand. But he did have a newer model for $100 dollars more. I pointed to the number "35" on the screen, and he said that was how many they already sold. My husband and I weren't convinced, so we went home.
An hour later, I called 888-Best-Buy and told the phone rep (#1) our story. She said "discontinued" meant they weren't getting any new units in, and 35 was the number they had in the warehouse. So either the Pacific Sales guy was grossly misinformed or was trying to upsell us. (Gee, I wonder...) Anyway, the phone rep took my order and my money for the dishwasher and their installation service. We scheduled the delivery for the following Wednesday Dec. 18, 2013, and she told me to expect an e-mail in a few days to schedule the installation.
I received the e-mail on Dec. 11 and called on Dec. 12 to schedule the installation. The phone rep (#2) got very upset and excited, explaining that the rep who took the order wasn't supposed to put the unit and the installation on the same order (how was I supposed to know that??) and now everything was messed up. After being on hold for about 15 minutes while she tried to find a supervisor, she came back and said she wasn't able to figure it out. I told her that, since she had my e-mail address, why not just let her boss fix the problem and e-mail me when it was resolved. Needless to say, I never received an e-mail.
I called the next day, Dec. 13 and spoke to Jessica (phone rep #3). She also got upset and excited when she saw the unit and installation on the same order. After more than 45 minutes on the phone/on hold/finding supervisor/called back, she said she had everything resolved and that both the delivery AND installation would indeed occur the next Wednesday. I hung up the phone with a sigh of relief. A premature sigh, as you can probably guess.
On Tuesday Dec. 17 I received a robo-call confirming the delivery the next afternoon. I took the day off work to welcome the delivery guys and the installer. The delivery guys arrived as promised and delivered the correct model dishwasher. I signed the papers, sent them off and waited for the installer. The installer who never came. I called and asked Sandra (phone rep #4) when the installer would be here. Sandra informed me that no installation was scheduled. I told her about my conversation with Jessica, to which Sandra replied with a long list of jargon about receipts and tickets and CMS systems and the computers are down and we have to transfer X to Y to Z. By that time I was livid and demanded to speak with a supervisor.
Sandra transferred me to Travis in the de-escalation department (phone rep #5). This guy has nerves of steel, because I really let him have it. I told him about the Pacific Sales guy and the four phone reps and that I had a box full of dishwasher in my dining room and a sinkful of dirty dishes. He was extremely apologetic and offered me a $150 Best Buy gift card. "Nothing doing!" I said, "I want cash!" He refunded $75 of the installation on the spot and promised that he would try to get the installer to my house in the next few days. Which he didn't.
After several back-and-forth phone calls over Dec. 19, 20 and 21 (Travis never did give me a direct number, instead telling me to call the 888 number and I would be transferred. Which I did, but the two times I called - phone reps #s 6 and 7 - nobody knew who Travis was or that they even had a de-escalation department) he managed to schedule the installation for the next Monday Dec. 23, 2013. "Not acceptable!" I said, explaining I would have to take another day off work to wait for the installer. Travis then refunded me the rest of the installation cost and apologized profusely once again.
I received a confirming robo-call on Sunday night Dec. 22, and the installer arrived on time on Monday Dec. 23 as promised. The installer made the necessary modifications and installed the dishwasher. We have been using the dishwasher for two months and it's working like a charm. But what I had to go through to get it, nobody should have to go through.
It shouldn't have taked me a week and a half and talking to 7 phone reps to get a dishwasher installed. The first phone rep should't have fouled up the order. Phone rep #2 should have transferred me immediately to a supervisor, who knows what Jessica was thinking, and Sandra needs serious customer service training. Also, Travis should have given me his direct phone number, and every phone rep should have the de-escalation department on speed dial. Best Buy's internal communications and resolution policies are horrible. I don't care how low your prices are - I've had it with Best Buy!Hello MrsCoward,
I was wholly disheartened to read about your trials in seeking to have your dishwasher installed. I agree that you should not have had to go through a lengthy and frustrating series of calls to have this work completed. I offer my apology for your having to endure this situation and for any inconvenience as a result.
I was glad to read that the installation was at last completed and that you've been enjoying your new dishwasher. I hope it serves you well for many years.
I am grateful for your detailed and eloquent remarks and that you took the time from your busy day to write to us about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message -
Awful Experience with Delivery and Installation of Appliances from BBY
I went to the Best But in College Park, MD on 02 March 2015 with the intention of buying an appliance suite (refrigerator, range, and dish washer). A sales associated assisted me promptly upon entering the store, and I let him know what I needed to purchase and that I would need delivery, installation, and haul away for all three items. He stated that the delivery, installation, and haul away was included with the price of all three items, and we scheduled my initial delivery date for 13 March 2015.
The evening before my delivery, 12 March 2015, I got a call from the Geek Squad giving me a three hour window they would be there to deliver and install my items. In going over the order with the representative I asked if the same crew dropping off the appliances would be installing the plumbing for the dishwasher. Contrary to what I was told in the store at the time of purchase, the representative on the phone notified me that a dishwasher installation was not sold to me and the following day the only thing the crew would be doing is dropping off the dishwasher. She then instructed me to call the store to see if there was any adjustments that could be made that would not change my delivery date the following day.
So, I call the store and explain what is going on to the representative in customer service. He instructs me that he cannot add the installation on to the order for the next day because the route has already been made and the warehouse told him its too late to change. So, instead he, in conjunction with his manager, said he can add the dishwasher install for a later date that I was available, but the delivery of the range and the refrigerator would remain for the following date. After about 45 minutes we work through the kinks and he lets me know he will call me back the following day to give me a solidified date and time that the dishwasher can be installed.
So, the following day comes and the time frame for my delivery and installation of the range and refrigerator comes and goes without hearing a word from Best But or the Geek Squad. So, I call customer service and the rep I'm speaking with lets me know that whatever the in-store rep did over the phone the following night put the entire order into reschedule and nothing would be delivered to me that day. Imagine my frustration because I've taken off from work to take possession of appliances that AREN'T GOING TO SHOW UP. Immediately, I hang up with customer service and go into the store where I originally purchased the appliances. I was told it did in fact get pushed into reschedule and my only option was to reschedule the delivery AGAIN. After working with both the rep and the General Manager in-store I was able to get the delivery rescheduled for 23 March 2015 with the dishwasher installation added to the order for free since it was an error caused by a Best Buy employee.
On 21 March 2015, I got the calls from the automated system giving me my three hour window the installers would be there on the 23rd of March to install my items. On 23 March 2015, the crew with the refrigerator and the range showed up first. They asked me to come to the truck upon arrival because there was some issue with the refrigerator and they wanted me to see it before they unloaded it and brought it up to my home. The refrigerator of course shows up badly dented on the door, so I refuse it because I haven't gone through all of this to take possession of a damaged product. The delivery man let me know that if I did take possession of it, they would offer me some discounts because it was damaged. I said no thanks and he called customer service for me to speak with a woman at the warehouse about the damaged product. The woman at the warehouse said she was going to check their inventory and call me back within a few moments to reschedule a new unit to be sent out. They install the range without an issue. Next, the dishwasher team shows up and that goes off without a hitch. Of course, I didn't hear back from anyone at the warehouse at all that evening to reschedule the delivery of a new refrigerator.
All in all, this has been a HORRIBLE experience with Best Buy. As a loyal Elite Status Rewards Zone customer and a former employee of the Best Buy in College Park, MD, I can say after this appliance experience, Best But has lost a lifelong customer. The level of customer service I received was sub-par and their attempts to correct an issue that started with their employee giving me improper information about installation being included in the price of all the appliances made the situation worse. I ended up returning the refrigerator because I refuse to wait any longer or go through anymore drama in order to take possession of something I paid for twenty days ago and can't receive because of Best Buy's inability to get their act together. I ended up purchasing a refrigerator from Sears immediately after cancelling my order for the one from Best Buy and it was delivered next day and damage free.Hello canbro34,
The purchase and delivery of new appliances should be exciting and fun and not result in the kinds of tribulations that you describe. Our representatives should ensure that you have everything you need for a successful delivery and installation and I was surprised to read that the did not. I apologize for your having to cope with this frustrating experience.
I was gratified to read that the store's general manager was able to work with you to help assuage some of the problems that were created. It was regrettable that the refrigerator arrived damaged, but I was happy to hear that the delivery and installation of the other appliances went smoothly.
Although I understand your reasons, I was dismayed to read that you elected to purchase your refrigerator from a competitor and that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day soon.
Please know that I am sincerely grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message -
Content Server installation for Delivery
Hi,
I have managed to do a content management installation with a single node to a WebLogic domain. I have read the installation documentation available but have not found instructions on how to set up a delivery configuration. The installer gives you an option at "Sites System Type" to select "Delivery System" and I understand this creates a deployment package for delivery only installation.
However, it is not clear whether I need to create an additional domain to host the delivery installation. So, should I do a setup like this:
SitesEditorialDomain with SitesEditorialCluster containing a single node SitesEditorialServer01 - this would be the content management site
SitesDeliveryDomain with SitesDeliveryCluster containing one or more nodes (like SitesDeliveryServer01 and so forth) this would be the target for publishing content
SitesSatelliteDomain with SitesSatelliteCluster containing one or more satellite server nodes to serve cached content
This would resemble the Fatwire installations I am familiar with. Am I on a right track?
Br,
Timosorry, i've posted a bad version of httpd.conf
the location and the alias are equal in my current httpd.conf
and the port of the server is correct, infact
if i comment out the two lines as below
LoadModule IdcApacheAuth /opt/oracleProducts/10.1.3.3.2/shared/os/linux/lib/IdcApache2Auth.so
#IdcUserDB idc "/opt/oracleProducts/10.1.3.3.2/data/users/userdb.txt"
Alias /idc "/opt/oracleProducts/10.1.3.3.2/weblayout"
<Location /idc>
Order allow,deny
Allow from all
DirectoryIndex portal.htm
#IdcSecurity idc
</Location>
i see home page of UCM at url http://locahost:7777/idc/ -
A 6 hour installation that should have only taken 30minutes!! Very unhappy customer!!
I am very upset about a recent purchase I made at your store. I bought a fridge (an open box item) and it was going to be delivered on Friday, March 28. The delivery guy (Jake) came at about 10:30 and hauled away our old fridge and brought in the new fridge BUT then the trouble began. Jake said that the hose part we bought won’t fit the waterline and we need an adapter (looks like the size of a nut or washer – just a little part) I asked him if he had this part on the truck and he said he doesn’t carry parts on the truck and told me I need to go to town (I live 30 miles out of town!) and go to the store and get the part – I was a little confused because he was supposed to be installing the fridge. I didn’t know much about the fridge so I said ok, what would I need to tell them and he said tell them you need an adapter that is 3/4” to a 1/2”. So he kinked my waterhose and put a bucket underneath it but it still dripped a little bit so I hurried to town (it is about 11:30 now) to Best Buy to get the adapter and the guy in the appliance area didn’t know what I was talking about so they called Jake and he told the Best Buy employee what I needed and the employee said they don’t carry that part….. so I went to Lowes and they didn’t know what I needed because it didn’t make sense to them that I would need a 3/4” to a 1/2” adapter. I then went to Menards and talked to the appliance department and then they didn’t know so I was sent to the plumbing department and the lady was very nice there but she also didn’t think it made sense that I needed a 3/4” to a 1/2” adapter because waterlines are usually 1/4”. So I called up Best Buy while still at Menards and they had Jake (the delivery /installer) talk to the lady at Menards and explain to her what I needed so he told her the same thing – I needed a 3/4” to a 1/2” adapter. She said that the only thing they would have is 2 options a 3/4” to 1/2” adapter or 1/2” to 1/2” adapter (they both looked like the size that would fit a garden hose!! I didn’t think that was right but that is what Jake from Best Buy – the delivery /installer guy told the lady at Menards. So I bought those 2 parts and raced back home because now it was 1:30pm in the afternoon after running around for 2 hours looking for an adapter that Jake said I needed. I got home and was immediately livid!! The two parts were what I thought TOO BIG! Both ends were only 1/4”! So I called Best Buy again and talked to Mike (I didn’t get a last name) he was very nice and tried to be helpful . I explained what happened from the beginning (around 10:45am till now 1:30pm) and told him this is outrageous I am missing a whole day of work because of this when I could have been to work by 11:30am if Jake did this correctly. I told him I can text him photos of everything 1) The end of the water line 2) the end of the fridge 3) both ends held up together 4) each end by a tape measure to show it was only 1/4”. He said that would be very helpful so he game me his number and I texted the photos to him and I got a call 2 minutes late and he said “umm… I am so sorry for the inconvenience but all you need is an adapter for a female end to a make end and they have those parts on their trucks”, I asked if he was being serious because it was around 2:30pm now and I still don’t have my fridge installed! Mike said he would call Jake and tell him to get to our house and put the waterline on with the part from his truck. Mike called back after talking to Jake and he said that Jake was in Crookston, MN for a delivery but would come right back to our house as soon as he was done. Jake got to our house around 3:30pm and came in and I showed him the parts that I bought that HE told the lady at Menards I needed. He said he didn’t know what to do. I told him I talked to Mike at Best Buy and he said you have the part on your truck. He said he would go look. He came back in (sure enough) with the part!!! He connected the waterline to the fridge and it was done (Literally 10 minutes) and left around 4:15pm. I am so disgusted with the incompetence of your delivery guy/installer, for something that should have taken a total of 1/2 hour or less. My fridge should have been delivered and installed and I should have been on my way to work by 11:00am to 11:30am. Instead I spend a whole day running around and make numerous phone calls that were NOT NECESSARY. Then I tried to call the store and explain about what happened but Nichole – said she was the Home Sales Manager, said there was nothing the store could do and didn’t even acknowledge the incompetence of the installer and she didn’t even attempt to resolve this issue. I have make attempts to get this matter resolved but have not received ANY responses, I am hoping someone will respond to this message?!?
Solved!
Go to Solution.Hello magicmel,
I’m positive you were excited to receive your new refrigerator, and expected the installation to go smoothly. Our installers should be knowledgeable in their field, and able to troubleshoot issues such as you described. It’s truly regrettable that Jake may not have known which part you needed, and sent you on a trip across town to look for a part that was unnecessary.
After running from store to store only to find that the part needed for your refrigerator was in the installer’s truck, I can imagine how frustrated you would be, as I would be infuriated if I were in your shoes. While I’m glad to hear that Mike was able to get things resolved with just a few pictures, I apologize for any inconvenience this may have caused you.
I was able to locate your service order and refrigerator purchase, and I am sending you further information in regards to this experience via a private message. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
Best Buy Appliance Delivery Not Doing What They Said They Would Do. Order Cancelled.
I recently purchased a refrigerator from bestbuy.com and chose the option to have it delivered on Tuesday the second of December (today). I received an order confirmation e-mail from best buy on the day of purchase (November 28) which stated the following (taken directly from the e-mail):
The scheduled appointment date of your item(s) below is Tuesday, December 2, 2014
We'll call you by 9PM the night before your appointment with an estimated arrival time window at the phone number(s) you provided at the time of purchase (with either live or pre-recorded calls).
Thank you for shopping with us.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Yesterday, on Monday the 1st of December, I got a knock on the door from the Best Buy delivery team. They had my refrigerator and were here to deliver it. I was not ready for them to deliver the refrigerator at that time, at all, as I was not expecting it. I asked the driver to please deliver it on the scheduled date. The change in scheduling happened without a postive notification.
I checked afterward and saw that their was en e-mail sent during the evening of November 30 informing me that the refrigerator would be delivered on Monday the 1st. This e-mail was in my spam folder and I did not see it. I did not expect it either as I was under the impression that I would be called by phone prior to delivery (as stated in the original purchase confirmation e-mail). So some mistake/change in scheduling happened. Not a big deal to me.
Thirty minutes ago I called the 1-888 number mentioned in the e-mail to inquire about what time I could expect my refrigerator to be delivered. I was told it was rescheduled for December 20th, which is not acceptable to me.
I was told the earliest delivery date that they could honor would be for monday the 8th of December. That is unacceptable to me as well. I was advised I had no other options for delivery other than to receive it on the 8th of December, 6 days after the aggreed upon delivery date.
In the end I cancelled the order. As a customer I do not like to be treated this way (to be told one thing at first (delivery date and that I would be called by phone), to have that one thing change, and to not be told in a *reasonable* manner that the one thing had changed.
Best Buy customer service, If you would like to contact me you have my e-mail address. You also have my correct phone number for calling me, which your system verified when it looked up my order by phone. Until then, please consider me an unsatisfied customer that will look very closely at other buying options for all my future appliance and home electronics needs.
Thank You.
P.S. - The person I spoke to on the phone to inquire about and cancel my order was very courteous and professional.To Whom It May Concern,
I posted earlier regarding a refrigerator delivery problem. http://forums.bestbuy.com/t5/Delivery-Installation/Best-Buy-Appliance-Delivery-Not-Doing-What-They-S...
I've since read a few of the other posts and think I see some common issues that many others have been having:
1. Not calling the customer. We (customers) expect someone will call us the day before a scheduled delivery date to confirm the item is being delivered and approximately what time to expect it. The confirmation e-mail you send even states that this will happen.
2. Not notifying the customer regarding changes. We (customers) expect someone will notify us if delivery dates are changed. This is especially important if the delivery date has been moved forward, as in my case. My particular problem would have been avoided entirely if someone from Best Buy would have notified me that the refrigerator I ordered would arrive one day ahead of schedule. An e-mail is not a good enough notification when you move the shipping date forward. How do you even know I have read/received it and will be home?
3. Not working with the customer. I've read a few forum posts where some mistake has happened, and now shipping is delayed by a signifcant amount of time (a week or more). If you (Best Buy) had some better way of working with whoever does your delivery for you, things would be better.
In my example the original delivery date was for today (Dec 2nd). You decided to deliver a day early on the 1st without making sure I knew you were coming on a differnet day than scheduled. So I wasn't ready. At this point I believe you (Best Buy) should have tried to correct this by rescheduling the delivery so that it happened on the original delivery date, December 2nd. You could have also arranged to deliver it later that same day, I would have been ok with that and had time to make things ready. Instead the delivery got rescheduled for the 20th of December by the system, and your customer service could only move it up to December 8. In a situation like this I think it would be better if you worked more with the customer (pay a driver an hour or two of overtime to get the goods delivered on the day you said you would or delay someone else who placed their order after I placed mine). Instead I was given one and only option, delivery on December 8.
In the end I took the other option, cancelling my order. You have lost my business on this sale and I now have a lower opinion of Best Buy as a company and a brand than I did before. This could have been avoided if you did any of the above three things.
Thank you for your time. -
I purchased a dishwasher on Friday, 12/12/14 from the Destin FL store, to be delivered locally on the following Monday. The purchase was to include delivery, installation and haul away of the old unit. The salesperson told me that delivery would be between 7 a.m. and 7 p.m., but that I would receive a call on Sunday to establish a more specific time. When I had not received a call by 5 p.m. on Sunday, I began to attempt to contact the store, using the number given. After long waits and being disconnected a number of times, I finally reached a person who said I would receive a call after 7 p.m. that evening to establish delivery. I never received a call. On Monday morning, my attempts to contact the Destin store were never answered. Because the only additional contact information on the website was the e-mail of the store manager and the assistant store manager, I began attempting to contact them by e-mail. I received a return e-mail from the manager that I would receive a call from the store. The call never came. Finally, at about 3 p.m., after missing a day of work and other productive activities, the delivery team showed up at the house and left the dishwasher in the garage. When asked about installation, the delivery person stated that a third party would have to install the unit but had no idea on how to contact the 3rd party or when I could expect the installation. I again began to try contacting the store, by phone, but was unable to reach a party who could give me any more information regarding the installation. I again e-mailed the manager, who responded to my e-mail that someone would contact me regarding the installation issue. He indicated in the e-mail that I had not purchased installation services. I responded to him that I had requested installation and would be happy to pay for it if it had not been properly scheduled at the time of purchase. I am sure that I had requested the installation because the sales person had informed me that the old unit would have to be emptied prior to the time of delivery, in ordered to be “hauled away.” Despite the manager's assurances that someone would call, I never received a call back. By Thursday, 12/18/14, when I had still not received a call about installation, I had it installed by another party. On Friday, 12/19/14, without any prior notice, the Best Buy installer knocked at the front door, with the intention of installing the dishwasher. The installer was informed that the unit had already been installed. It seems to me that over a period of 5 days (Monday – Friday) we could have at least received at least one call or email regarding the installation. I can forgive the poor communication between a Friday purchase and a Monday delivery during a busy holiday period. However, the lack of communication regarding the installation after being assured on Monday by the manager it would be taken care of is totally unacceptable.
I have purchased several appliances from other Best Buy locations in the past and never experienced any problems with scheduling of delivery or installation/haul away.
However, this was my first purchase from the Destin store. I found that communication and execution of the delivery to be essentially non-existent at all levels of staff; from the store manager to the salesperson to the delivery team.Greetings Tired-in-Destin,
Being without a dishwasher can certainly cause quite the hassle. I'm glad to hear that you chose to shop with us for your appliance, and that this is not your first appliance purchase with us. Typically phone calls are provided the evening before to give you a delivery window.
I apologize if you did not receive this phone call, and if you no one from the store was able to provide it to you during your calls and emails throughout the day. I'm sure this would have been very comforting and helpful in planning your day. I'm glad to hear that they did show up on the delivery date, and apologize if you were not provided the installation and haul away that you expected.
Using the email address you registered with the forum, I was able to locate and review the purchase. Sadly, it doesn't appear that installation or haul away were added to the purchase, and I am truly sorry for any inconvenience this may have caused if you requested these services. I'm happy to find that you were able to get the dishwasher installed. Of course, notifying you in regards to the installation would have been pleasant and helpful for your experience
I'm grateful that you chose to share this experience with us. I hope that this experience hasn't negatively influenced your future shopping destination. If you should have any questions, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
Issue while installing WCS using omii.ini: Database ping failed
Hi,
I am trying to install WCS on local linux VM. I am following the document 'Oracle WebCenter Sites: Installing on Oracle WebLogic Application Server".
Following are the things I have been able to do successfully:
Install Oracle DB, create a database and then create a user for this database
Install WebLogic server, create domain, create admin server, managed server, and finally create a datasource. THe datasource connection to the DB created in step 1 above is successfull.
I downloaded the WCS installer from Oracle Website 'WebCenterSites_11.1.1.6_bp1'. I am installing using silent installer using omii.ini file.
During installation, on receiving the prompt to install CS and CAS applications, I installed them successfully via WebLogic console.
I tested the URL 'http://localhost:7001/cs/HelloCS' and it showed me the Oracle WCS 11g page.
Now, when I go back to the wcs installation terminal and hit Enter, it gives following error:
[2013-07-11 01:32:21.861][CS.INSTALL][INFO] 1. If your platform requires you to manually deploy the Sites application, deploy Sites now. Otherwise, continue with step 2 2. Restart your application server. 3. Test the URL http:////HelloCS to see if application is deployed successfully 4. If the test is successful, press ENTER. URL http://localhost:7001/cs/HelloCS [2013-07-11 01:41:16.841][CS.INSTALL][INFO] CSSetupEngine.testConnectionAction: Testing user configuration and database connectivity. [2013-07-11 01:41:17.118][CS.INSTALL][INFO] CSSetupEngine.postURL: PostURL success for http://localhost:7001/cs/HelloCS [2013-07-11 01:41:17.118][CS.INSTALL][INFO] CSSetupEngine.testConnectionAction: Web Server and Application Server Configuration test finished successfully. [2013-07-11 01:41:17.118][CS.INSTALL][INFO] CSSetupEngine.testConnectionAction: Attempting to Ping the Database. [2013-07-11 01:41:17.459][CS.INSTALL][ERROR] CSSetupEngine.doPing: Database Ping Failed. Make sure your application server and web server are running. Response received = HTTP/1.1 200 OK HOST_SERVICE: FutureTenseContentServer:11.1.1.6.1 Transfer-Encoding: chunked Date: Wed, 10 Jul 2013 20:11:17 GMT Set-Cookie: JSESSIONID=vpMNRd1Fwb1NJyb5NH1pXx5dfmPhzzyJL2S3yYry3FwQqL8hFVJ6!1994306862; path=/; HttpOnly Content-Type: text/html; charset=UTF-8 X-Powered-By: Servlet/2.5 JSP/2.1 [2013-07-11 01:41:17.459][CS.INSTALL][ERROR] CSSetupEngine.doPing: Database Ping Failed. Make sure your application server and web server are running. Response received = HTTP/1.1 200 OK HOST_SERVICE: FutureTenseContentServer:11.1.1.6.1 Transfer-Encoding: chunked Date: Wed, 10 Jul 2013 20:11:17 GMT Set-Cookie: JSESSIONID=vpMNRd1Fwb1NJyb5NH1pXx5dfmPhzzyJL2S3yYry3FwQqL8hFVJ6!1994306862; path=/; HttpOnly Content-Type: text/html; charset=UTF-8 X-Powered-By: Servlet/2.5 JSP/2.1 [2013-07-11 01:41:17.460][CS.INSTALL][ERROR] CSSetupEngine.testConnectionAction: Database Ping was attempted with WCSDataSource as the DSN. The URL that was passed in = http://localhost:7001/cs/CatalogManager. Please Check your connection and property files settings. [2013-07-11 01:41:17.460][CS.INSTALL][ERROR] CSSetupEngine.testConnectionAction: Install was unable to ping the database. Installation has halted. [2013-07-11 01:41:17.461][CS.INSTALL][ERROR] Worker.run. Install failed. Please check log file. Click Yes to modify your install choices and re-try install. Click No to terminate application.
It looks like DB ping is getting failed.
But I am not sure how to resolve this error.
Please help. I am pasting the content of my bea_omii.ini file that I have used. (Please view as HTML, as formatting is getting lost on this page.)
Do let me know if any other information is required from my end.
bea_omii.ini:
#ContentServer install properties #Thu Apr 17 12:03:27 IST 2008 # Content Server Information # Specify the directory where you want to install Content Server i.e on windows C\:/csinstall on unix /opt/csinstall CSInstallDirectory=/home/oracle/WCS # Path to the Shared Directory i.e on windows C\:/csinstall/Shared on unix /opt/csinstall/Shared CSInstallSharedDirectory=/home/oracle/WCS/Shared # For delivery installation set Development to false Development=true # CSInstallType single/upgrade/cluster default is single only needed for upgrade or cluster #CSInstallType=single # This is to select APPSERVER Note: PORTALSERVER is not supported CSInstallPlatformType=APPSERVER # Set the application/portal server you want to install # Possible options are: wls92 for ( weblogic server), websphere60 (for webshpere), tomcat5 (for tomcat) CSInstallAppServerType=wls92 # Set the path to the server directory ex. For weblogic, on windows CSInstallAppServerPath=C\:\\bea\\wlserver_10.3 # on unix CSInstallAppServerPath=/u01/software/bea/wlserver_10.3 CSInstallAppServerPath=/home/oracle/Oracle/Middleware/wlserver_10.3 # [WEBLOGIC ONLY] Set the path to the weblogic domain i.e. on windows CSInstallWLDomainPath=C\:/bea/user_projects/domains/base_domain # on unix CSInstallWLDomainPath=/u01/software/bea/user_projects/domains/base_domain CSInstallWLDomainPath=/home/oracle/Oracle/Middleware/user_projects/domains/WCSDomain # [WEBLOGIC ONLY] Set the weblogic domain name i.e. base_domain name from path C\:/bea/user_projects/domains/base_domain CSInstallAdminDomainName=WCSDomain # Option for manual deployment (Should always be set to true) CSInstallbManual=true #Manual deployment needs to set the path where installer has to explode the war CSManualDeployPath=/home/oracle/WCS/deployment # Set the context path for your web application for example /cs/ sCgiPath=/cs/ # Set the database type Possible options #CSInstallDatabaseType= [SQL Server, DB2, Oracle10] CSInstallDatabaseType=Oracle10 # Set the data source name CSInstallDBDSN=WCSDataSource # By default it is installed as a primary cluster member. To install as cluster member make CSInstallType=cluster. CSInstallType=single #WEM installation IsWEMInstall=TRUE #hostname where cs is installed CASHostName=localhost # port number of cs installation CASPortNumber=7003 #Server HostName of internally accessible CAS CASHostNameLocal=localhost #Server PortNumber of internally accessible CAS CASPortNumberLocal=7003 #Server HostName where CAS is actually deployed CASHostNameActual=localhost # Select the default logger name (possible values com.fatwire.cs.core.logging.StandardLog, com.fatwire.cs.core.logging.TraditionalLog # com.fatwire.cs.core.logging.StandardTraditionalLog , org.apache.commons.logging.impl.Log4JLogger LoggerName=org.apache.commons.logging.impl.Log4JLogger # Set the host name where the application will be running CSInstallWebServerAddress=localhost # Set the port number where the application will be running CSInstallWebServerPort=7001 # Set this property to true if you are installing Spark CSInstallSpark=false # Sample Sites Information # Set this true if you want to install Avisports sample site. Avisports=true # CS-Direct and CS-Direct Advantage properties. Please don't touch them ContentCentre=true CatalogCentre=true # Set this true if you want to install CS Engage otherwise false MarketingStudio=true # Set this to true if you want to install Commerce Connectors CommerceConnector=true # Set this to true to install Structure and Navigation for FS2 this is only installed if this is development mode FSCore=true # Set this to true to install Engage Extensions for Structure and Navigation. This depends on Development and FSCore FSEngageCore=true # Set this to true to install Store Schema. This depends on Development and FSCore FSStoreSchema=true # Set this to true to install Engage Extensions for Store Schema. This depends on Development, CommereceConnector and FSEngageCore FSEngageStoreSchema=true # Set this to true to install Document Schema. This depends on Development and FSCore FSDocSchema=true # Set this to true to install Sample Visitors. This depends on Development and FSCore FSLocalUser=true # Set this to true to install Pretty URL Package. This depends on Development and FSCore FSPrettyURL=true # Set this to true to install Store Demo Data. This depends on Development and FSStoreSchema FSStoreDemoData=true # Set this to true to install Document Demo Data. This depends on Development and FSDocSchema FSDocDemoData=true # Set this to true to install Engage Store Data. This depends on Development,FSStoreDemoData,FSEngageStoreSchema and FSStoreSchema FSEngageStoreDemoData=true # If you want to install First Site II Site View set it true otherwise false. This depends on Development and FSStoreSchema FSSiteView=true # Set this to true to install Analytics. This depends on Development,FSCore,FSEngageCore,FSStoreSchema,CommerceConnector and CatalogCentre FSAnalytics=true # Set this to true to install Legacy (core) asset types (Article, Linkset). This depends on Development and ContentCentre CCSampleAssets=true # Set this to true to install Burlington Financial asset types. This depends on Development and ContentCentre CCSampleAssetsBF=true # Set this to true to install Engage and Analytics extensions for Burlington Financial. This depends on Development,MarketingStudio and ContentCentre MSSampleAssetsBF=true # Set this to true to install HelloAssetWorld asset types. This depends on Development and ContentCentre CCSampleAssetsHW=true # Set this to true to install GE Lighting asset types. This depends on Development and ContentCentre CatCSampleAssets=true # Set this to true to install Hello World sample site. This depends on Development and ContentCentre CCSampleSiteHW=true # Set this to true to install Burlington Financial sample site. This depends on CCSampleAssets and CCSampleAssetsBF CCSampleSiteBF=true # Set this to true to install Burlington Financial Extensions sample site. MSSampleSiteBF=true # Set this to true to install GE Lighting sample site. MSSampleSiteGE=true # Spark sample site components # Set this to true to install Document Management sample asset types DMSampleAssets=false # Set this to true to install Content Management sample asset types WCMSampleAssets=false # Set this to true to install Base Components SparkSampleSite=false # Set this to true to install Sample Data SparkSampleData=false # Set this to true to install Sample Portlets. Set this true if this is a portal server SparkSamplePortlets=falseThanks for your reply Yct.
I got the ping issue resolved today, there was an issue in the data source. Finally I was able to complete the installation successfully.
But there is one more issue now. After completing the installation, I am trying to access the URL to get to the WCS login page, but with no success.
Below, I am mentioning few URLs that I tried, and the outcome:
http://localhost:7001/cs/HelloCS , This URL gives me a page with some static content messages like 'Welcome to Oracle WebCenter Sites 11gR1'. Then there are some text lines in blue color. I think this page is working as expected.
http://localhost:7001/cs/login , this URL automatically gets redirected to the URL 'http://localhost:7003/cas/login?service=http%3A%2F%2Flocalhost%3A7001%2Fcs%2Fwem%2Ffatwire%2Fwem%2FWelcome' and I get an error message 'Firefox can't establish a connection to the server at localhost:7003.'
http://localhost:7001/cas/login, this takes me to login page, where when I enter fwadmin@xceladmin credentials, I am taken to JASIG Central Authentication Service page, which is again static, and I can't do anything on this page
http://localhost:7001/cs/Satellite?c=Page&cid=1327351719456&pagename=avisports%2FPage%2FHomeLayout1 , this takes me to the Avisports site, which is functional
http://localhost:7001/cs/Satellite?c=Page&childpagename=FirstSiteII%2FFSIILayout&cid=1124747609916&pagename=FSIIWrapper, this takes me to he FirstSit page, which is again functional
Issue: I am not getting the main login page, where I would get 3 sites(Avisports/FirstsiteII) in the dropdown.
Looks like there is something wrong going on.
Following I am pasting my omii.ini file, if it helps:
#ContentServer install properties
#Thu Apr 17 12:03:27 IST 2008
# Content Server Information
# Specify the directory where you want to install Content Server i.e on windows C\:/csinstall on unix /opt/csinstall
CSInstallDirectory=/home/oracle/WCS
# Path to the Shared Directory i.e on windows C\:/csinstall/Shared on unix /opt/csinstall/Shared
CSInstallSharedDirectory=/home/oracle/WCS/Shared
# For delivery installation set Development to false
Development=true
# CSInstallType single/upgrade/cluster default is single only needed for upgrade or cluster
#CSInstallType=single
# This is to select APPSERVER Note: PORTALSERVER is not supported
CSInstallPlatformType=APPSERVER
# Set the application/portal server you want to install
# Possible options are: wls92 for ( weblogic server), websphere60 (for webshpere), tomcat5 (for tomcat)
CSInstallAppServerType=wls92
# Set the path to the server directory ex. For weblogic, on windows CSInstallAppServerPath=C\:\\bea\\wlserver_10.3
# on unix CSInstallAppServerPath=/u01/software/bea/wlserver_10.3
CSInstallAppServerPath=/home/oracle/Oracle/Middleware/wlserver_10.3
# [WEBLOGIC ONLY] Set the path to the weblogic domain i.e. on windows CSInstallWLDomainPath=C\:/bea/user_projects/domains/base_domain
# on unix CSInstallWLDomainPath=/u01/software/bea/user_projects/domains/base_domain
CSInstallWLDomainPath=/home/oracle/Oracle/Middleware/user_projects/domains/WCSDomain
# [WEBLOGIC ONLY] Set the weblogic domain name i.e. base_domain name from path C\:/bea/user_projects/domains/base_domain
CSInstallAdminDomainName=WCSDomain
# Option for manual deployment (Should always be set to true)
CSInstallbManual=true
#Manual deployment needs to set the path where installer has to explode the war
CSManualDeployPath=/home/oracle/WCS/deployment
# Set the context path for your web application for example /cs/
sCgiPath=/cs/
# Set the database type Possible options
#CSInstallDatabaseType= [SQL Server, DB2, Oracle10]
CSInstallDatabaseType=Oracle10
# Set the data source name
CSInstallDBDSN=WCSDataSource
# By default it is installed as a primary cluster member. To install as cluster member make CSInstallType=cluster.
CSInstallType=single
#WEM installation
IsWEMInstall=TRUE
#hostname where cs is installed
CASHostName=localhost
# port number of cs installation
CASPortNumber=7003
#Server HostName of internally accessible CAS
CASHostNameLocal=localhost
#Server PortNumber of internally accessible CAS
CASPortNumberLocal=7003
#Server HostName where CAS is actually deployed
CASHostNameActual=localhost
# Select the default logger name (possible values com.fatwire.cs.core.logging.StandardLog, com.fatwire.cs.core.logging.TraditionalLog
# com.fatwire.cs.core.logging.StandardTraditionalLog , org.apache.commons.logging.impl.Log4JLogger
LoggerName=org.apache.commons.logging.impl.Log4JLogger
# Set the host name where the application will be running
CSInstallWebServerAddress=localhost
# Set the port number where the application will be running
CSInstallWebServerPort=7001
# Set this property to true if you are installing Spark
CSInstallSpark=false
# Sample Sites Information
# Set this true if you want to install Avisports sample site.
Avisports=true
# CS-Direct and CS-Direct Advantage properties. Please don't touch them
ContentCentre=true
CatalogCentre=true
# Set this true if you want to install CS Engage otherwise false
MarketingStudio=true
# Set this to true if you want to install Commerce Connectors
CommerceConnector=true
# Set this to true to install Structure and Navigation for FS2 this is only installed if this is development mode
FSCore=true
# Set this to true to install Engage Extensions for Structure and Navigation. This depends on Development and FSCore
FSEngageCore=true
# Set this to true to install Store Schema. This depends on Development and FSCore
FSStoreSchema=true
# Set this to true to install Engage Extensions for Store Schema. This depends on Development, CommereceConnector and FSEngageCore
FSEngageStoreSchema=true
# Set this to true to install Document Schema. This depends on Development and FSCore
FSDocSchema=true
# Set this to true to install Sample Visitors. This depends on Development and FSCore
FSLocalUser=true
# Set this to true to install Pretty URL Package. This depends on Development and FSCore
FSPrettyURL=true
# Set this to true to install Store Demo Data. This depends on Development and FSStoreSchema
FSStoreDemoData=true
# Set this to true to install Document Demo Data. This depends on Development and FSDocSchema
FSDocDemoData=true
# Set this to true to install Engage Store Data. This depends on Development,FSStoreDemoData,FSEngageStoreSchema and FSStoreSchema
FSEngageStoreDemoData=true
# If you want to install First Site II Site View set it true otherwise false. This depends on Development and FSStoreSchema
FSSiteView=true
# Set this to true to install Analytics. This depends on Development,FSCore,FSEngageCore,FSStoreSchema,CommerceConnector and CatalogCentre
FSAnalytics=true
# Set this to true to install Legacy (core) asset types (Article, Linkset). This depends on Development and ContentCentre
CCSampleAssets=true
# Set this to true to install Burlington Financial asset types. This depends on Development and ContentCentre
CCSampleAssetsBF=true
# Set this to true to install Engage and Analytics extensions for Burlington Financial. This depends on Development,MarketingStudio and ContentCentre
MSSampleAssetsBF=true
# Set this to true to install HelloAssetWorld asset types. This depends on Development and ContentCentre
CCSampleAssetsHW=true
# Set this to true to install GE Lighting asset types. This depends on Development and ContentCentre
CatCSampleAssets=true
# Set this to true to install Hello World sample site. This depends on Development and ContentCentre
CCSampleSiteHW=true
# Set this to true to install Burlington Financial sample site. This depends on CCSampleAssets and CCSampleAssetsBF
CCSampleSiteBF=true
# Set this to true to install Burlington Financial Extensions sample site.
MSSampleSiteBF=true
# Set this to true to install GE Lighting sample site.
MSSampleSiteGE=true
# Spark sample site components
# Set this to true to install Document Management sample asset types
DMSampleAssets=false
# Set this to true to install Content Management sample asset types
WCMSampleAssets=false
# Set this to true to install Base Components
SparkSampleSite=false
# Set this to true to install Sample Data
SparkSampleData=false
# Set this to true to install Sample Portlets. Set this true if this is a portal server
SparkSamplePortlets=false -
False Advertising: Selling Used Tablet as New and Personal Information to the Public
So last week I purchased an LG G Pad 7.0 for my wife. It was on sale for $126.99. I purchased this tablet as I bought one for myself months back and have been very happy with it. This past Monday it was delivered. My wife called me at work and told me it arrived. I told her that she should open it up and plug it in as most manufacturers say you should give it a full charge before use. I told her that I would get her started on it when I came home.
Later that evening, I came home and checked to make sure it had a full charge. It did. I then powered up the tablet only to find a message on the lock screen saying, "Contact 865-XXX-XXXX if you find this". Immediately I was puzzled. When I first bought my tablet, it took me through a basic set up of the tablet. Not to a lock screen. I then opened the tablet up to the home screen. Numerous user downloaded apps were installed on the tablet. Ebay, Amazon, Yahoo mail, Home Depot, Holy Bible, etc. After paging through the tablet for a few minutes it was clear that this tablet belonged to someone prior to me purchasing it.
I'm assuming that "Jeffrey XXXXXX" purchased this tablet and returned it for whatever reason. Needless to say, if I were ever to return a tablet that had personal information on it, I would make sure I did a factory reset on it and make sure all my personal data was removed before returning it. Not to mention if I was the business that planned on reselling this tablet, I would make sure all devices were "clean" of any personal information prior to reselling it to avoid liability issues. This tablet not only has personal information on it but also has this man's private business information on it. The "Quick Start Guide" also has sensitive info written on the back of it.
Now I purchased this item as "NEW". Not used, not refurbished, not from a "Marketplace" seller. From BestBuy.com themselves. Not at any given point did it state that it was used. In fact, after I realized it was used, I went back to BestBuy.com to see if any changes were made. NONE. I took screenshots of the page. Now it did have options to buy it as "Open-Box" for $117.99 but I never selected it. I then checked my paper invoice and my order details online. Not anywhere was it listed as some type of used product.
This is now the second time in about a month that I have had issues with BestBuy.com. See below link:
http://forums.bestbuy.com/t5/Delivery-Installation/Won-t-Deliver-Front-Loading-Washing-Machine-But-I...
I have spent about $2000 in the past few months at Best Buy. And apperently they want me to take my money elsewhere. I expect to get the new tablet that I purchased and would appreciate a response as soon as possible.Dear User123727,
I find a lot of joy in opening a new product; breaking the seals on the box, taking the protective plastic off the screen and seeing the first setup screen. If I had been in your situation, I am sure I would have shared your distaste in discovering the tablet was previously used. I am sorry for any inconvenience and doubt your recent experiences have caused you.
Using your email address you provided here on the forums, I was able to pull up the order in question. It appears this item shipped from one of our stores. There is a chance all the steps were not followed if this item was previously returned to that store location and was later shipped to you. When a customer returns any product, a thorough inspection should be done by the Best Buy associate that is performing the return transaction. They should be checking for things like accessories, physical condition and functionality, to name a few. However, if the packaging appeared to be sealed and unopened, an employee would not typically open the product as it would then have to be sold as such. Even if you had purchased an open item version of this particular tablet, it still should have been tested, reset by to the default factory settings, and wiped of any existing data before being resold.
In an effort to look into this situation for you more, I have sent you a private message to acquire some more information from you.
Sincerely,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
I wasn't sure where this question should be posted (Health & Fitness or BB Policies), so I chose this one. I'm assuming it will be moved if I'm incorrect.
I'm considering purchasing the Proform Performance 1850 treadmill (PFTL20511), which I understand is a "special order". Unfortunately, I have a few questions about delivery, installation and warranty of such items. I've searched the website but so far haven't been able to find the specific answers I'm looking for. The questions I have are listed below. I'm hoping that someone on this board can answer one or more of them, or perhaps point me in the right direction for obtaining the answers. I apologize in advance for the length of this post, but considering that this would be nearly a $2K purchase, I'm simply trying to do my "homework" before taking the plunge.
* Regarding delivery and installation, the special order information says "Service includes product delivery and basic installation, but does not include specialty installation. See details on Delivery and Installation Services.". So my first question is, what does "basic installation" mean in terms of a treadmill? I understand that these things come on a pallet and can take hours to assemble. Clicking on the "details" link only provides detailed information on specific major appliances (Dryers, Stoves, etc...) but there is no information related to Fitness Equipment and/or Treadmills. In fact, the section that lists equipment requiring "special installation" doesn't mention any fitness equipment whatsoever.
* That leads me to my next two questions, Does Best Buy offer assembly services for Treadmills? If so, where can I go to find information about that service (cost, terms, etc...) ? Again, there is no mention of that on the BB website.
* From what I'm able to see, BB does not offer any additional protection plans for this item. Using the website, I went through the steps of placing an order for the treadmill, holding short of the final confirmation. On no screen was a protection plan ever offered, nor were there any links or pop-ups offering such a plan (as I have seen when ordering other productions from BB). So does this in fact imply that BB does not offer protection plans for treadmills, or have I missed something?
* Finally, what is Best Buy's return/replacment policy on fitness equipment that is faulty right "out of the box"? Here's a dreaded scenario. The unit is delivered, removed from the pallet and unboxed. After hours of assembly it is determined that some part is defective or has somehow been damaged (perhaps during transit). Chances are by that point re-boxing it and getting it back on a pallet is not an option. Can a customer still get the defective unit replaced or perhaps even return it for a credit?
Thanks.I know this is waaaay down the road but since nobody answered, for special delivery items they are simply dropped off. That is all. I haven't seen protection plans available on large exercise equipment but I have assumed it isn't offered. Yes returns are possible. It would have to somehow be made shipable or you would have to return it to a local store which doesn't sound like much fun either.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions. -
Frequent Best Buy customer--but won't be for long!!
I want to know where I can bring my complaint. I will be looking for a response, and I will continue to post (and I want to make people aware of this, so not just on the Best Buy forums) and call until I receive an appropriate response. I purchased a dishwasher at the Bridgewater Commons NJ Best Buy on July 18th. The dishwasher was a Samsung, the exact one I wanted, but an open box, so it was discounted at about 50% off. I was told it could not be delivered or installed for 10 days, so I said okay, fine, I will wait. At this point, I had been without a working dishwaher for 2 weeks, and you can imagine, with a family of five, I was anxious for one to be delivered. Ten days later, the delivery arrives, and the delivery/installation company says "you may want to check this out, it's got some scratches." I had thoroughly inspected it at the store, and it was PERFECT. There was nothing wrong, and it was deemed to be in PERFECT condition, and WORKING condition by two store employess. I did see the scratches, and they were not huge, so I said that I would take the dishwasher (meanwhile the store had offered to knock off another $50 to $100) and asked the installer to proceed. At this point, he begins to remove my old one, and the new one comes in, and the other installer says "you might want to check this out--there is a broken part inside." The installer recommends I don't install the dishwasher at this point, and so I call Best Buy and ask them what to do. One employee has told me she will put this farther up the chain (to the escallation dept?) and I will receive a call in 2 to 4 hours. I never do. The next day I am travelling, which makes it hard to call the store, be put on hold, get call backs, etc. but I call several times, and speak to Belchan. He is the department manager. He has no idea where the dishwasher is, and asks me what part is brokem (like I would know) and has no idea the dishwasher is even scratched. He tells me there is no dishwasher that is comparable for that price, and so would I like to buy it new for 20% off? At this point I ask to speak to the store manager, but Belcahn says that his store manager will only offer 20% off a new one. Several times I ask to speak to the store manager, but they never put him on the phone; it is like they offer him a full staff of protectors so he will never have to actually speak to a customer. Finally, I decide that the original dishwasher is a great deal, and it is the one I want, and he has offered another $100 off, so I ask to have it installed anyway, and we can just order the part. These conversations have taken course over a few days, and I am now 2 weeks from the original purchase. Belchan calls me back and tells me he tracked down the dishwasher, and it is unsaleable condition, so I cannot have the original dishwasher. He again offers me 20% off a new one. I again ask to speak to the store manager, and he is unavailable, so I ask for a call back. I never receive one. I am now 3 1/2 weeks without a working dishwasher. I have not heard back from anyone at the Bridgewater Commons Store. I will be spending the whole day tomorrow shopping for a new dishwasher (probably at another location) and looking for resolution with Best Buy. My biggest issue, aside from the lack of call backs, and the promise of a working dishwasher at a given price is this: I have purchased a refridgerator, a wahsher and dryer, and a dishwasher all from Best Buy over the course of three months. I have spent A LOT of money there. Would they really want to lose my business?
Hello cpestorious,
Welcome to the forum. Living in a household of five people (could be more if the kid's friends are over) I can completely understand the need to have a good reliable dishwasher. Ours broke down about 2 years ago, and we were unable to replace until 6 months later so trust me when I say, I can completely relate to how frustrated you are right now. It sounds like buying this open box dishwasher has been quite an ordeal, and I'm very sorry to hear no one has been able to offer you a satisfactory resolution.
Using the e-mail you registered on the forum, I was able to locate the order, and I will be looking into this further to see how I can hopefully turn this into a much better experience for you. We truly appreciate your business, and sincerely would be saddened if you chose somewhere else to purchase your appliances. I assure you I will be in contact as soon as I have more information.
Once again, I apologize for any disappointment this may have caused, and you should hear back from us soon. -
Congrats BestBuy, you just lost a 4 year Elite Member
Of course no store is perfect, every shopping experience may have an up and down... but today, my jaw literally hit the floor as you intentionally threw away a $1200+ purchase out of sheer "I can't believe this happened -ery" Long story short, browsing floor model/open-box clearance refrigerators in a store that has the new "Pacific" displays. Picked one I wanted, read the "sheet" taped to it, asked salesperson about how much delivery would cost (paper on the fridge had price, specs, and said "delivery/installation available, ask salesperson" (or something to that effect). After about 30 minutes of salesperson confusion (which I should have billed you for!) found out that since this store doesn't have delivery team, nearest warehouse could come pick it up, then they could deliver it to me. Of course, after the salesperson called (some corporate help # ?), the computer couldn't process this. After another (forever long wait) the manager asked me if I would like a $50 discount to rent a truck at Home Depot nearby. Thanks, but .... IT'S A REFRIDGERATOR. I AM NOT SUPERMAN. IT WEIGHS 300 pounds (give or take). I'll admit that the employees were polite, and nice and tried to help---- but this is NONSENSE as a business practice on a corporate/national level. I HOPE YOU SELL ZERO FLOOR MODELS AND EAT A MASSIVE LOSS. EXPECTING A CUSTOMER TO TAKE PHYSICAL DELIVERY IN STORE OF A 300 POUND (or more) ITEM IS PATENTLY STUPID ON ITS FACE. {Not giving the option for delivery} What would you tell someone in a wheelchair? A 80 year old lady? Get a clue. I'll spend my $ at a place that has a clue in the future. Thanks for the "memories"
Hello Disgruntled_123,
Purchasing a large appliance is always a big decision and its one that shouldn’t be made lightly. It sounds like you really took your time to browse through our open box/clearance area to find one that really fits your home, so I’m sure it was disappointing that we were unable to come to an agreement regarding its delivery.
Similar to what autotech796 mentions, Pacific Sales (PS) has some procedures that differ from Best Buy. PS also uses different systems and has employees specifically trained to utilize them within in the appliance department. As PS doesn’t have a self-delivery team available within their stores, they do typically collaborate with their third party teams to have your purchase delivered to your home. Something clearly didn’t go according to plan though, if we had difficulties arranging this within our systems, and I’m sorry that we couldn’t come up with a suitable arrangement for delivery.
If you are still interested, I’d like to see if I may partner with the store and see what other options may be available to us. Which store did you visit, and do you recall the name of the associate(s) or manager(s) you spoke with?
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
This topic has been moved to Customer Service under the board Delivery & Installation for further review.
Hello JIM,
Congratulations on your son’s graduation! I’m sure you are extremely proud of him for his amazing accomplishment. It was rather nice of you to buy him a brand new computer, so it’s disappointing to hear part of his graduation gift wasn’t quite what you were expecting.
As all digit content is a final sale item in accordance with our Return & Exchange Promise and cannot be returned, this could explain why were unable to honor your request to upgrade your software to longer term. It’s clear to me this experience is far from ideal though, so please know I’ve sent you a private message to discuss this further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
What is the difference between cluster patch and bundle patch
hi every one
can any one please tell me the difference between cluster patch and bundle patch ... for what purpose we apply cluster patch and bundled patchThere is no inherent difference between a patch cluster and a patch bundle that I am aware of.
Its just a name for collections of patches.
For whatever reason, the regular collections of recommended patches that sun puts out happen to be referred to as the recommended patch cluster.
The "all patches to bring you up to 5/08" that sun is putting out happens to be being called the 5/08 patch bundle.
I don't think they meant anything by the distinction. But thats the first time the term "patch bundle" has been used that I'm aware of.
So maybe there is some new patch delivery/installation technology implied. But I doubt it. -
Installation of machine after delivery & Resite of machine
Kindly refer the below process u2013
1. Scenario u2013
u2022 Customer has one machine installed in one location and he requests to relocate the machine from one location to another
It could be from one branch to another branch ( Both branch are in different cities )
u2022 The relocation of machine can happen within one city (e.g destination location and the current location of machine is in same city and under one branch)
u2022 Sometimes client charges for its service and sometimes it does not charge ( e.g If relocation to be happen is in same building )
2. After delivery of machine to customer premises client sends his service engineer to install the machine and after the successful installation only client raises the bill to customer .
How could i capture this installation process in SAP
Kindly provide your inputs
Regards,Hi Ravi,
This Scenario is related to Customer Services module in SAP, Please fallow these steps.
1, you need to maintain all SD relevant data along with Customer master data and material master (Create also a service material for billing on installation) for the machine as well.
2, Under Plant maintenance & Customer Services Menu in SAP configure the following:
a), Define the Functional locations of the customer where you have to install the machine.
b), Define machine or Equipment as per your requirement. Also work centre if required.
c), for service processing (External) configure the service order types I.e. u201CSM02u201D.
Also ref. the link: http://help.sap.com/saphelp_46c/helpdata/en/e6/4a903f9e0311d189b70000e829fbbd/frameset.htm
3, for Billing please ref. Resource related billing, here you need to maintain a DIP Profile using u201CODP1u201D and check the consistency with u201CODP2Au2019.
Also maintain copy controls for order type (DR) to billing type.
Maintain Cost elements for the service material in the DIP profile in material determination view.
Further you follow the Service processing through service order creation till billing (Broadly) :
Service notification (IW51) -> Service order creation- > Entry of equipment, SP, components-etc>,service order confirmation (IW41) - >, Debit memo request - > Billing
Once you create service order only you can send the service technician to the customer site, and do resource related billing. Any doubts please get back.
Please try all the best.
Regards
DSR
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