Deploy iPads AC 1.5 + PM 3 enrollment profile install-issues

I'm having a hard time in deploying iPads the OTA-way using Profile Manager 3 and Apple Configurator 1.5.
Under Profile Manager (OS X Mavericks) I have a valid trust certificate and a created enrollment profile (for the iPads).
Under Apple Configurator 1.5 I prepare an iPad using Supervised mode and added the trust certificate and a WiFi-setting. In the Supervise-tab I add the enrollment profile (created in Profile Manager). Everything works nice until the enrollment profile needs to be installed. Every time I get an error stating the profile could not be installed... AC 1.5 has a new feature on the Prepare-tab: anchor profiles. Is it possible this has something to do with the error I get? I can't find any info on that new feature...
Extra info: I'm using the same Profile Manger to deploy iMacs and this works without problems. So the trust certificate is valid.
I've been watching so many video's demonstrating the deployment-process of iPads using AC and PM. Those installments all work. Very frustrating... I can't get it to work... I've to state that all those video's use AC 1.4.x and the iPads have versions prior to iOS7.1.
I even have tried to enroll the iPads on a manual basis but I always end up with the same error.
Can anyone help me or give some tips in order to get my iPads enrolled?

Same issues here.
Buggy as ****..
Also after some time, the Profile Manager PAne doesn't even fill in Server.app.....stays at Loading...
Nevertheless, the service itself works with the bug you outlined, plus enroll is impossible for me (check my post here: Can't enroll devices with Profile Manager - invalid key  )
I hope all these get fixed in 10.7.1   !!!

Similar Messages

  • Profile Manager - Why create Enrollment Profiles?

    So a similar question was asked previously:
    Why use an enrollment profile?
    I've read through it and I don't think the answers provided tell the whole story, so I'd like to ask again adding some of my own thought and clarifications on the previous thread.  This may be considered a "primer" by some - though I am certainly not the expert on Profile Manager.  I'm laying it out there to explain my understanding and off of that, ask a question.  If you are an expert, and understand how all this works, please just skip to my question below!
    First, my experience and understanding.  (I urge others to correct/clarify where they see fit):
    The previous thread attempted to make a distinction between the 3 different types of profiles:  Trust, Enrollment.and Remote Management Profiles.
    I believe the proper 3 distinctions should be: Trust, Remote Management/Enrollment, and Configuration Profiles.
    - The Trust Profile is basically a Profile (.mobileconfig file) that contains the Server Certificate that needs to be present to validate other signed Profiles.  It's a fancy way of packaging up the Root certificates.
    - The Remote Management/Enrollment Profile is a Profile (.mobileconfig file) that delivers the Remote Management "connection".  It registers the device with the Profile Manager server and facilitates the ability to use PM/APNS to push various Configuration Profiles as well as commands (wipe/lock/etc).  It is *only* called an Enrollment Profile when you explicitly create one (more on that below).  Because an Enrollment Profile does not need to exist to enroll (or rather it will use the implicit "unseen" enrollment), this is the most confusing of the 3 Profile types.  It is further confusing because the term "Profile" is used almost elusively on the device and not within Profile Manager.  In fact the "Enrollment Profile" is the only one explicitly called a "Profile" within the management interface!
    IOW: While it is not shown anywhere in Profile Manager, I believe that "Remote Management" (called a Profile on the device) is basically the *default* Enrollment Profile that is only inferred and seen when you use the Enroll function on MyDevices.  This means you don't need to create any Enrollment Profile to enroll your devices interactively via the MyDevices page.
    - The Configuration Profile is a Profile (.mobileconfig file) that delivers specific settings.  These Profiles are applied to either Users, Groups, Devices, or Device Groups.  They can be automatically pushed to an enrolled device, or they can be manually downloaded from the MyDevices page (seems to apply to User configuration only) for devices even if they are not enrolled (this would allow the end user the 'choice' to pull down settings).
    Having outlined that, the simplest steps to enrollment...:
    When you setup Profile Manager, you can go right to the MyDevices page on your device, login, and choose "Enroll." (sample device is let's say an iPad)
    Doing so will prompt you to install the "Remote Management" profile.
    Note that when enrolling in this way it does not appear necessary to install the "Trust Profile" for your server, even when using a Self-signed Cert.  It would appear that this "Remote Management" profile contains not only the SCEP Enrollment Request and the Device Management payload, but also the Certificates that would be installed with the "Trust profile"
    So we have seen here that one can enroll a device without explicitly creating any "Enrollment Profile."
    So why use an Enrollment Profile?
    Well according to https://help.apple.com/profilemanager/mac/3.1/#apd6DD5E89E-2466-4D3C-987E-A4FF05 676EB7, the answer is pretty straightforward:
    "The user does not need to authenticate or log in to Profile Manager’s user portal"
    This is a great feature.  For one, you can create an Enrollment Profile and send it via e-mail and the user doesn't need to visit a web page and login to enroll a device.  In fact, based on my experience Enrollment Profiles can't even be accessed via the MyDevices page unless you are a Server Admin.
    However, when distributing an Enrollment Profile you seemingly *must* install the Trust Profile prior to this, or you will get an error about communicating with the server.  Several docs/tutorials you can google explain how to set up your deployment systems (specifically OSX machines) to deploy systems with both the Trust and Enrollment profiles to facilitate automatic enrollment when a new system is deployed so it can instantly be managed.
    However, since a device that is already deployed will/may not have the Trust Profile installed, one would have to visit the MyDevices page to install that prior to being able to import a delivered Enrollment Profile.  Because of that it seems that from a distribution approach (as opposed to a deployment scenario) there is not much advantage of using an explicit Enrollment Profile anyway since we already need to visit the MyDevices page to get the Trust Profile, we might as well just use the standard MyDevices implicit Enrollment.
    All devices that have enrolled themselves via a defined/explicit Enrollment Profile will be listed under that Profile in Profile Manager.  Devices that have enrolled via MyDevices will not be listed under any Profile, but rather just under Devices (where *all* devices will be shown regardless of how they enrolled).
    So, now the questions:
    So, the idea of an Enrollment Profile makes perfect sense - it is basically the only way to create an exportable profile that can be distributed and configured to automatically enroll a device without interactive enrollment via the MyDevices page.
    What I don't get is WHY is there the ability to create multiple Enrollment Profiles rather than simply providing a default exportable profile?
    The reason it makes no sense to me is there is absolutely no correlation (that I can deduce) between an Enrollment Profile and the devices that used it to enroll.  While I can see a (non-exportable) list of each device enrolled via each Enrollment Profile, it ends there.  I can't, for instance, create Configuration Settings that I link to an Enrollment Profile.  Or dynamically populate a Device Group with all devices enrolled from a specific Enrollment Profile.  If I could do these things, it might make sense to me and I have spent much time looking at the interface and scouring documentation to see where the connection is.  I have simply determined that there isn't one.
    I can go ahead and create several Enrollment Profiles such as:
    iPads
    Lab Systems
    Main Office Systems
    High Security Systems
    And I can deploy these Profiles (either via mail/file or via initial deployment) to the respective devices.  I can then see under each Profile which devices enrolled.  But, since I can't actually do anything to correlate those systems to a configuration, why would I want to do this segregation?  Sure it gives me a listing of iPads apart from OSX machines, but I can't do anything with this listing!
    Now, of course, I can still pre-stage devices and add them into particular device groups so that as soon as they are enrolled (via any Enrollment Profile) they will get the Configuration Profile(s) attached to them.  This makes the inclusion of multiple Enrollment Profiles even more suspect.
    Am I missing something?  Can someone enlighten me as to what the purpose of creating more than one Enrollment Profile would be?
    We can easily say "Well it's not hurting having them there" but, in terms of complexity and confusion I believe it is.  Had they simply provided a single Enrollment Profile ("Remote Management") that was downloadable/exportable it would have been sufficient.
    Thoughts?

    So a similar question was asked previously:
    Why use an enrollment profile?
    I've read through it and I don't think the answers provided tell the whole story, so I'd like to ask again adding some of my own thought and clarifications on the previous thread.  This may be considered a "primer" by some - though I am certainly not the expert on Profile Manager.  I'm laying it out there to explain my understanding and off of that, ask a question.  If you are an expert, and understand how all this works, please just skip to my question below!
    First, my experience and understanding.  (I urge others to correct/clarify where they see fit):
    The previous thread attempted to make a distinction between the 3 different types of profiles:  Trust, Enrollment.and Remote Management Profiles.
    I believe the proper 3 distinctions should be: Trust, Remote Management/Enrollment, and Configuration Profiles.
    - The Trust Profile is basically a Profile (.mobileconfig file) that contains the Server Certificate that needs to be present to validate other signed Profiles.  It's a fancy way of packaging up the Root certificates.
    - The Remote Management/Enrollment Profile is a Profile (.mobileconfig file) that delivers the Remote Management "connection".  It registers the device with the Profile Manager server and facilitates the ability to use PM/APNS to push various Configuration Profiles as well as commands (wipe/lock/etc).  It is *only* called an Enrollment Profile when you explicitly create one (more on that below).  Because an Enrollment Profile does not need to exist to enroll (or rather it will use the implicit "unseen" enrollment), this is the most confusing of the 3 Profile types.  It is further confusing because the term "Profile" is used almost elusively on the device and not within Profile Manager.  In fact the "Enrollment Profile" is the only one explicitly called a "Profile" within the management interface!
    IOW: While it is not shown anywhere in Profile Manager, I believe that "Remote Management" (called a Profile on the device) is basically the *default* Enrollment Profile that is only inferred and seen when you use the Enroll function on MyDevices.  This means you don't need to create any Enrollment Profile to enroll your devices interactively via the MyDevices page.
    - The Configuration Profile is a Profile (.mobileconfig file) that delivers specific settings.  These Profiles are applied to either Users, Groups, Devices, or Device Groups.  They can be automatically pushed to an enrolled device, or they can be manually downloaded from the MyDevices page (seems to apply to User configuration only) for devices even if they are not enrolled (this would allow the end user the 'choice' to pull down settings).
    Having outlined that, the simplest steps to enrollment...:
    When you setup Profile Manager, you can go right to the MyDevices page on your device, login, and choose "Enroll." (sample device is let's say an iPad)
    Doing so will prompt you to install the "Remote Management" profile.
    Note that when enrolling in this way it does not appear necessary to install the "Trust Profile" for your server, even when using a Self-signed Cert.  It would appear that this "Remote Management" profile contains not only the SCEP Enrollment Request and the Device Management payload, but also the Certificates that would be installed with the "Trust profile"
    So we have seen here that one can enroll a device without explicitly creating any "Enrollment Profile."
    So why use an Enrollment Profile?
    Well according to https://help.apple.com/profilemanager/mac/3.1/#apd6DD5E89E-2466-4D3C-987E-A4FF05 676EB7, the answer is pretty straightforward:
    "The user does not need to authenticate or log in to Profile Manager’s user portal"
    This is a great feature.  For one, you can create an Enrollment Profile and send it via e-mail and the user doesn't need to visit a web page and login to enroll a device.  In fact, based on my experience Enrollment Profiles can't even be accessed via the MyDevices page unless you are a Server Admin.
    However, when distributing an Enrollment Profile you seemingly *must* install the Trust Profile prior to this, or you will get an error about communicating with the server.  Several docs/tutorials you can google explain how to set up your deployment systems (specifically OSX machines) to deploy systems with both the Trust and Enrollment profiles to facilitate automatic enrollment when a new system is deployed so it can instantly be managed.
    However, since a device that is already deployed will/may not have the Trust Profile installed, one would have to visit the MyDevices page to install that prior to being able to import a delivered Enrollment Profile.  Because of that it seems that from a distribution approach (as opposed to a deployment scenario) there is not much advantage of using an explicit Enrollment Profile anyway since we already need to visit the MyDevices page to get the Trust Profile, we might as well just use the standard MyDevices implicit Enrollment.
    All devices that have enrolled themselves via a defined/explicit Enrollment Profile will be listed under that Profile in Profile Manager.  Devices that have enrolled via MyDevices will not be listed under any Profile, but rather just under Devices (where *all* devices will be shown regardless of how they enrolled).
    So, now the questions:
    So, the idea of an Enrollment Profile makes perfect sense - it is basically the only way to create an exportable profile that can be distributed and configured to automatically enroll a device without interactive enrollment via the MyDevices page.
    What I don't get is WHY is there the ability to create multiple Enrollment Profiles rather than simply providing a default exportable profile?
    The reason it makes no sense to me is there is absolutely no correlation (that I can deduce) between an Enrollment Profile and the devices that used it to enroll.  While I can see a (non-exportable) list of each device enrolled via each Enrollment Profile, it ends there.  I can't, for instance, create Configuration Settings that I link to an Enrollment Profile.  Or dynamically populate a Device Group with all devices enrolled from a specific Enrollment Profile.  If I could do these things, it might make sense to me and I have spent much time looking at the interface and scouring documentation to see where the connection is.  I have simply determined that there isn't one.
    I can go ahead and create several Enrollment Profiles such as:
    iPads
    Lab Systems
    Main Office Systems
    High Security Systems
    And I can deploy these Profiles (either via mail/file or via initial deployment) to the respective devices.  I can then see under each Profile which devices enrolled.  But, since I can't actually do anything to correlate those systems to a configuration, why would I want to do this segregation?  Sure it gives me a listing of iPads apart from OSX machines, but I can't do anything with this listing!
    Now, of course, I can still pre-stage devices and add them into particular device groups so that as soon as they are enrolled (via any Enrollment Profile) they will get the Configuration Profile(s) attached to them.  This makes the inclusion of multiple Enrollment Profiles even more suspect.
    Am I missing something?  Can someone enlighten me as to what the purpose of creating more than one Enrollment Profile would be?
    We can easily say "Well it's not hurting having them there" but, in terms of complexity and confusion I believe it is.  Had they simply provided a single Enrollment Profile ("Remote Management") that was downloadable/exportable it would have been sufficient.
    Thoughts?

  • Cannot install enrolment profiles

    Tried to install enrolment profiles in a white iMac running 10.7.5 and on a brand new iPad mini.
    Both installation failed.
    This morning the iMac was able to download the enrolment profile from profile manager, but going through the installation, it fails at the end of the process with the message an unknown error has occurred.
    Tried to install on the iPad mini afterwards, got a 500 internal server error  after clicking the blue enrol this device button.
    I can download and install Trust Profiles and Setting for Everyone Profiles without issue and they install fine.
    Currently every time I hit Enroll, I get the 5000 server error on both machines.
    I restarted everything a few times.
    I created placeholders for both machines, I read this could help.
    I tried to change settings in server.app, profile manager to sign and not sign profiles
    Nothing seems to work. I can't enrol the devices. Last devices I enrolled was in July, without any issues. A MacBook Pro 2011, an iPhone 5, a Macbook Pro 2009, an iMac 2013 and an iPad1.
    Should I continue to pull my hair or wait for a fix? There seems to be quite a few posts along the same issue, none of them resolved. Actually, I saw one resolved, but by moving to a different solution.
    Thanks for any suggestions.

    Hi,
    I have the same problem. After creating profile with only General tab being set up it is failing to install on my iPad.
    Profile installation failed
    The profile could not be added to device
    Any suggestions?
    I even erase all content and setting but that didn't help either.
    The only alarming thing is that in my Certificate section I have red message:
    "This certificate was signed by and untrusted issuer"
    Can that effect installation?
    If that is the case how to fixed it?
    P.S. iPad was purchased from Apple Store.
    Regards,

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    I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...

    JUst experienced the exact  same problem after changing password.Getting same message. Hope someone has an answer for this.

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    Has anyone encountered this error.
    I am developing on SP 2010 with VS 2010.
    I was following an online tutorial: How to use custom form templates in NewForm.aspx/EditForm.aspx  located at:
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    It seems that something went wrong with your custom field type installation. Check below line in .xml file of your custom field type and correct it if needed.
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    My ipad is saying I have app updates to install, but won't allow me to update. The update screen is blank. Any ideas on how to fix?

    There are a number of other threads from people reporting a problem with a blank Updates tab in the App Store app - it looks like there is a problem at Apple's end which they need to fix.
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  • HT4009 IX have an iPad version 4.3 and I had instagram install, like I was having problem I uninstalled it, but now I can't install it again, because my iPad doesn't support the new version, is there a way that I can download instagram for this iPad?

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    http://support.apple.com/kb/HT4623
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     Cheers, Tom

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    Hi,
    Sounds like it isn't to serious. the Bluetooth connection had an error and that is that generated
    the Problem report.
    When the Blackberry started to use Bluetooth the "gold standard" was using Microsoft's
    "native" windows drivers. Now, every major PC company has there own version
    Thus the problem report.
    There is  rather involved and lengthy procedure to check and install the correct Bluetooth drivers
    in the Dell, but I really don't think you want to take that on.( Nod you head and say H*LL YES)
    Here is what I propose;
    The problem report needs to be resolved or it wont go away. Read the manual, call Dell,
    try apologizing to it and that you'll never never do it again, what ever it takes!
    Make the best investment you can make for your Blackberry, buy a media card.
    All the memory in the BB is dynamic, this facilitates the functions of the phone.
    By storing media in that memory, you effect are wasting X amount for file storage.
    Store all media and files on the media card, and you will have a smooth running device.
    They run about $25.00usd, they are easy to install, and they also make moving your
    media a snap. You will need the USB adapter that came with it, but you can get that at
    your local carrier store.
    So if you agree with this I need some info.
    On the Blackberry go to the options icon,click then scroll up to ABOUT.
    I need your software version number, it's listed in this format: 4.x.x.xxx.
    Send it back to me and I can tell you what size card you can get.
    Let me know your thoughts!
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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    This link have a description of resolution:
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    Yeah, same problem here, same sentiment!   it sure feels like harassment.  no solution works (even the absurd ones).  makes me regret the update :s

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    wallace323 wrote:
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  • Airplay does not recognise my Pioneer vsx-1122-k on my iPad, I can control my receiver via the pioneer app on my iPad so it is just airplay not a connetivity issue.  My Panasonic Stereo is recognised on Airplay.

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    Hi
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    – If you have a Mac made before Mid-2011, it doesn't have a piece of hardware needed to take advantage of the 'Airplay mirroring'
    – So you can update to a later version 10.6.8+ but this won't help at all
    The way round it:
    – Download 'Airfoil' and install this
    – You can then play music from any defined source (Spotify, Quicktime etc) through your Airplay connected speakers
    So sadly, for those have a Mac from before Mid-2011 there's isn't an option that's as easy as Option-click on the sound icon to switch to Airplay speakers.
    Hope that helps, I can now get on with the rest of my day now after sorting this out.
    Adam

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