Depot Repair interractions question
At our site, we have two business units running one instance of Oracle. One of the units is going to be turning on the Depot Repair module and our business unit is not.
We've been asked to participate in the pre-release testing and I'm not sure we're actually needed but I'm seeking some general information to confirm my suspicion.
Question 1: If we don't use the module in our business unit, is there any way the module could cause changes to either the way other modules we use work or to the underlying data in those modules?
Question 2: If the data in Oracle is segregated by business unit, is there any way that the module when used by the other business unit could drive changes to data in our unit?
I'm not an Oracle person; I've been tasked to do a risk assessment/mitigation for our business unit and an trying to figure out how a module we don't intend to use could muck up anything we do use.
Thank you for any information you can share.
Doug
Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps
Similar Messages
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Hi All,
In the depot repair orders if the approval_flag='N' where can we get the "approval date/rejected_date" and "date sent for approval"
Regards,
Sandeep VLets start with the obvious question, is there anything that's saying having workflow created versioning is a bad thing? If you've got document checking and versioning turned on, you're clearly in an environment where auditing it needed.
SPD has steps for checking in and checking out. If you use these, than you can also use the "log item to history" or something similar to log the history.
Other than that, try using calculated columns to look up both the Approver and the Approver Date. Return these as single lines of text and they should work fine with Quick Parts.
Steven Andrews
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Please remember to mark your question as "answered" if this solves (or helps) your problem. -
Depot Repair Order Flexibility after SO created
Hi everyone,
I have a client who's looking into using the Depot Repair functionality to handle all returns. What we're finding so far is that everything works well so long as you know what you're going to do with the material before you create the service notification. We need to be able to receive the material back in before we decide if we're going to repair it, replace it, or just credit the customer. The Notification type creates and drives the SO processing. W/in the SO, the item categories seem to be driving the returns subline, the repair subline, and the outboud delivery subline. I thought perhaps we could change the item cateogories in order to control subsequent processing (ie, before the return is actually processed in VL01n, update the item category on the return to reflect an item category for return for replacement vs return for repair, etc. but the item categories are protected in the SO.
Does anybody have a better way of being able to provide the flexibility of determining the type of processing after the Service notification has been created? If not, does anybody know how to "unprotect" the item category fields so we can update them manually?
thanks for the assistance,
Christie
Edited by: Christie Monacos on Aug 4, 2010 3:53 AMHello Christie
I am not a CS specialist, but my current role affords me the opportunity to provide some thoughts. Here the repair process has been automated to 2 distinct stages: a) Receipt and b) Inspection and repair, to create multiple documents and even objects ( Equipment if required) from Service, Sales, Logistics, and Inventory Management perspectives.
1) For one you can divide the service notifications into 2 types: a) Customer facing, and b) Internal (fault) Notification.
2) When you receive you can have 3 types of dispositions: a) Review receipt, b) Return for Repair and c) Exchange at Receipt. If all information is available, in case of the last 2 dispositions, the following documents are created:
a) Equipment if serialized
b) Customer facing notification
c) repair order
d Inbound delivery
e) Material document for movement into stock
f) service order/s
g) Internal Fault Service notification
3) The first one, Review receipt is used when there is not enough information to create a Repair order. At that time the documents created are: a) Customer facing notification, b) Equipment u2013 if serialized, c) Goods receipt material document. A task is added automatically to the notification for administration action and/or follow up with the customer.Once all info is available, the remaining documents are created using the reference of Customer facing notification.
4) Thus the repair order created will have requisite sub-lines, e.g. Return, Exchange, Repair etc.
So I believe you need to follow the business process as it happens in SAP.
Hope this helps. Let me know.
4)
4) Once information becomes available, all other documents created. -
Does the addition of the depot repair module in addition to the customer service module improve the ability to get detailed reports on repairs. Also if you have a repair depot and you bring in a product where you have to fix more than one component, how does depot repair track this and how will it report this? Are the reports searchable?
Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps -
Error in Depot Repair when creating repair order for SR
Hi,
I am getting the following error in Depot repair when creating a repair order for a Service Request :
"The Service Request Customer (GEJ Service Provider) does not own this item instance (&ITEM_INSTANCE). Please choose another instance. (IB_INSTANCE=21777)"
An Item Instance was created for customer A (Owner), then party relationship was created in IB with another customer (GEJ Service Provider).
Now a SR is created with customer as GEJ Service Provider and this item instance is selected.
The error is coming up when trying to create repair order for this SR.
Any idea how to resolve this issue?
Regards,
MohammedMohammed
Please refer to this in Metalink note that says Deport Repair 11.5.10 enhancements and search for this ER number.
ER: 4723163
Service Request and Repair Order blocks of Depot repair do not allow ability to change Installed Base ownership of an item or creation of TCA relationships between existing TCA parties before creating a service request or repair order.
Ability to automatically change ownership for an install base tracked item when returned for repair.
ER 4723163
Patch 4910836
Look like you have applied this patch.
Coming to the issue you cannot achieve what you are trying. The only option is to add this subfunction Depot: Allow Change of IB Ownership to your menu of the resp you are trying to use and the message will be different:
This allows you change the ownership and create a repair order.
Unfortunately customer relationship is not going to help at this time. YOu may want to log an SR and see if that is intended in the future. I checked R12.06 but the same behavior is exhibited there as well.
Good luck!
Thanks
Nagamohan -
Depot Repair Implementation in 11.5.10
Hi All,
Need advise regarding the Depot Repair Implementation. We are currently implementing Depot Repair module in 11.5.8 (Upgraded from 10.7) but observed that there are lot of bugs.
Did anybody successfully implemented Depot Repair in 11.5.8?
We wanted to evaulate upgrading from 11.5.8 to 11.5.10 if Depot Repair module is stabilzed in 11.5.10. Could anyone advise if Depot Repair functionality is working good in 11.5.10?
We are currently on 11.5.8 with GL, AP, AR, PO, INV, OM, BOM, WIP, MRP modules.
Thanks in advance for the help.
Regards,I am implementing Depot Repair 11.5.10 and so far so good. It is very tightly integrated with OM, INV, CRM Foundation, FS Debrief, Install Base and Service. Not actually using any Service Contracts functionality or KB but we are going live in 6 weeks and not really had too many serious issues.
Hi All,
Need advise regarding the Depot Repair
Implementation. We are currently implementing Depot
Repair module in 11.5.8 (Upgraded from 10.7) but
observed that there are lot of bugs.
Did anybody successfully implemented Depot Repair in
11.5.8?
We wanted to evaulate upgrading from 11.5.8 to
11.5.10 if Depot Repair module is stabilzed in
11.5.10. Could anyone advise if Depot Repair
functionality is working good in 11.5.10?
We are currently on 11.5.8 with GL, AP, AR, PO, INV,
OM, BOM, WIP, MRP modules.
Thanks in advance for the help.
Regards, -
Does anyone know where I can find good resources and examples of using the depot repair APIs?
Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps -
Depot Repair setups and flows..
Gurus,
Can some one please help in forwarding the Setups for Depot Repair and any flows like BFN.
Thanks in Advance........Failed and replaced component data is captured in a note field along with mode of failure and failure symptom information. This prevents one from validating the data to ensure consistency and integrity. Consequently, it is unlikely one could perform operations required for analysis of this data. For instance: Assume we are repairing an item and the problem is Low Signal Output. Utilizing a dropdown (or pop-up, your preference) box, one can limit the data entered into a field allowing only the approved values. In this case the repair technician would select Low Signal Output. One could then use this information to determine the most frequently observed mode of failure for a given product or range of products. Conversely, allowing entry of this data into a "free-text" field frequently causes a loss of integrity when, for instance, individuals choose to abbrievate. The problem listed above may be entered as Low Out, Low Signal, Low Output, or even Output low. This eliminates the ability to aggregate this data by mode of failure. One could dump the data to Excel. That seems to defeat the purpose of automating the repair process and collecting data using a sophisticated system such as Oracle.
Hope this helps -
Depot Repair Actual (API)
Hi,
I am going to create Depot Repair Actual Lines using CSD_REPAIR_ACTUAL_LINES_PVT.CREATE_REPAIR_ACTUAL_LINES API, For that i need a document to find the mandatory and optional parameters, If any one have the document please put is over here.Hi,
Please see eTRM and IREP websites.
eTRM
http://etrm.oracle.com
Oracle Integration Repository
http://irep.oracle.com/index.html
Thanks,
Hussein -
Depot repair erroe while receving !
Dear all,
Iam working in depot repair, i had choosen the repair type as repair & return hence automatically return & shipped line is created..when i am trying to receive the item in to subinventory by specifying the sub inventory the following errors occurs..
CSD_AUTO_RECV_NOT_POSSIBLE
Regards
varmahi..
i think u can get all docs in metalink below is the link ...
https://metalink.oracle.com/metalink/plsql/f?p=130:14:10044972268291132669::::p14_database_id,p14_docid,p14_show_header,p14_show_help,p14_black_frame,p14_font:NOT,267828.1,1,0,0,helvetica
Home > Support Categories > Depot Repair > Depot Repair
hope u can browse thru the docs...
pl check & revert me..
thnks -
Internal Refurbishment in Depot Repair & Spares Management
Hi,
We have a requirement of Intercompany Transfer for Depot Repair. I want to receive the goods in Org 1, work on it and then internally transfer it to Org 2 and then again work on it and then send the same to customer.
Please let us know how this scenario can be handled. We are using the following modules for the same:
1. Depot Repair
2. Spares Management
Please let us know....Its Veryyyyy Urgent
Thanks and Regards.,
AkeshHi
Please check follwoing link it may helpful to you
[Repair and Return;
[Issue Return stock to other plant for repair;
Regards
Kailas Ugale -
How to enable Tasks mode tab in Oralce Depot Repair
Want to create repair by using tasks.
Please let me know how to enable Tasks mode tab in Oralce Depot Repair
AshishLook for a System Profile under CSD... there you should be able to setup the TASK mode for Depot Repair.
Hope it helps.
Jose -
Automatic RMA creation in Depot Repair Orders
Hi
We are implementing the Oracle Depot Repair Module in 11.5.10.2.
The logistics tab is empty and, the RMA is not created automatically for my repair orders. I am using the Repair Type 'Repair and Return' and followed the oracle Metalink note 412088.1. It still doesn't create the RMA.
Can some one provide the steps in acheiving this thing?
Also, the sequence numbers for SR number is starting from 1 and incremented by 2. I couldn't see any sequence numbers/profiles set from the applications for this. But, could see some sequence from the back end, CS_Incident_types_s. Is this the one which is getting populated inti the sr number in the Service Requests form?
In order to start the number from lets say 1000, do I need to change the sequence?
Thanks
RadhikaGo to Logistics General --> Tax on Goods Movement --> India --> Basic Settings --> Maintain Excise Group
There select the Excise Group for Depot and tick the boxes "Create EI" and "Depot Excise Invoice"
thanks
G. Lakshmipathi -
Absurd keyboard repair issue question
So I've had issues with the space key not working well on my MacBook Pro for awhile, and I finally took it into the local Apple store to have them look at it. Apparently the sensor's not working and needs to be fixed. Here's the absurd part. $330.00 to replace the entire top part of the computer due to the unibody construction. $330.00 to fix the space key? And a seven day wait for the repair? Seem reasonable?
Welcome to the Apple discussions.
If they are sending it to the Apple Depot for repair, that price is for the Depot to fix anything that needs fixing to get the system as close as possible to it's original condition when new. 7 day turnaround is about what it takes. When I had a logic board replaced in one of our systems, it went to the Depot in Houston, Tx. Ask the store if it's an in store repair or being sent to the Apple Depot. Some things are more expensive if repaired in the store. -
T420s depot repair taking forever
I sent my beloved T420s in to the depot, which arrived on 7/21 for a system board replacement (power LED just kept blinking at me when powering on. No POST, nothing). It's still "waiting on parts" and they don't have an ETA. I'm sort of dead in the water at the moment - is there any way to expedite this?
Thanks!hey kltye,
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