Automatic RMA creation in Depot Repair Orders

Hi
We are implementing the Oracle Depot Repair Module in 11.5.10.2.
The logistics tab is empty and, the RMA is not created automatically for my repair orders. I am using the Repair Type 'Repair and Return' and followed the oracle Metalink note 412088.1. It still doesn't create the RMA.
Can some one provide the steps in acheiving this thing?
Also, the sequence numbers for SR number is starting from 1 and incremented by 2. I couldn't see any sequence numbers/profiles set from the applications for this. But, could see some sequence from the back end, CS_Incident_types_s. Is this the one which is getting populated inti the sr number in the Service Requests form?
In order to start the number from lets say 1000, do I need to change the sequence?
Thanks
Radhika

Go to Logistics General --> Tax on Goods Movement --> India --> Basic Settings --> Maintain Excise Group
There select the Excise Group for Depot and tick the boxes "Create EI" and "Depot Excise Invoice"
thanks
G. Lakshmipathi

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Depot Repair Order Flexibility after SO created

Hi everyone,
I have a client who's looking into using the Depot Repair functionality to handle all returns. What we're finding so far is that everything works well so long as you know what you're going to do with the material before you create the service notification. We need to be able to receive the material back in before we decide if we're going to repair it, replace it, or just credit the customer. The Notification type creates and drives the SO processing. W/in the SO, the item categories seem to be driving the returns subline, the repair subline, and the outboud delivery subline. I thought perhaps we could change the item cateogories in order to control subsequent processing (ie, before the return is actually processed in VL01n, update the item category on the return to reflect an item category for return for replacement vs return for repair, etc. but the item categories are protected in the SO.
Does anybody have a better way of being able to provide the flexibility of determining the type of processing after the Service notification has been created? If not, does anybody know how to "unprotect" the item category fields so we can update them manually?
thanks for the assistance,
Christie
Edited by: Christie Monacos on Aug 4, 2010 3:53 AM

Hello Christie
I am not a CS specialist, but my current role affords me the opportunity to provide some thoughts. Here the repair process has been automated to 2 distinct stages: a) Receipt and b) Inspection and repair, to create multiple documents and even objects ( Equipment if required) from Service, Sales, Logistics, and Inventory Management perspectives.
1) For one you can divide the service notifications into 2 types: a) Customer facing, and b) Internal (fault) Notification.
2) When you receive you can have 3 types of dispositions: a) Review receipt, b) Return for Repair and c) Exchange at Receipt. If all information is available, in case of the last 2 dispositions, the following documents are created:
a) Equipment if serialized
b) Customer facing notification
c) repair order
d Inbound delivery
e) Material document for movement into stock
f) service order/s
g) Internal Fault Service notification
3) The first one, Review receipt is used when there is not enough information to create a Repair order. At that time the documents created are: a) Customer facing notification, b) Equipment u2013 if serialized, c) Goods receipt material document. A task is added automatically to the notification for administration action and/or follow up with the customer.Once all info is available, the remaining documents are created using the reference of Customer facing notification.
4) Thus the repair order created will have requisite sub-lines, e.g. Return, Exchange, Repair etc.
So I believe you need to follow the business process as it happens in SAP.
Hope this helps. Let me know.
4)
4) Once information becomes available, all other documents created.

Service Order Creation from a Repair Order - Reg

Hi,
I have a situation where a batch of 100 Pieces of a serialized Serviceable Material has been delivered by a Customer. I have to carry out repair and treat each piece as unique. i.e., a Job Order for each Piece of the Material.
I created a Repair Order, Delivery and perform PGR to inward the incoming Serviceable Material. Now each Serial Number is in stock.
Now, is it possible to automatically create 100 different Service Orders (based on Repair procedure) for each Piece and assign Serial Number to each of these Service Orders ? Or should I have to enter 100 line items one after another manually ?
Thanks.
Raj

Raj,
No, if you want to stay within standard, then you need to create 100 items on the repair order each for one unit, then do 100 seperate goods recipts which will then create 100 seperate orders..
PeteA

Service Order creation from a Repair Order

Hi,
This is about a case of performing Repair services for customers. Customers send their defective product along with replaceable parts for performing the repair. After completing the repair, the repaired Product has to be sent back to the Customer. Then, we claim service charges from the customer for the labor involved.
I created a Problem Notification and from there, a repair order (RAS). However, after taking the defective product into stock, system is not generating a Service Order. It is automatically picking up SM03 and displays "Order Type SM02 is not suitable for repair processing".
Can anyone guide me through the steps required till Billing !!
Thanks.
Raj

It is not picking up SM03. It is picking up SM02. And SM02 is not a refurbishment type maintenance order. That is why it is giving this message. Trace back to the requirements class/ requirements type to see which service order type is being determined for the item category.

Automatic Excise Creation in depot

Hi.,
1. I want to create automatic excise invoice in depot ( By J1iJ)
2. How to address automatic excise capturing from supplying plant to receiving plant.
Regards
Lakshmanan

Go to Logistics General --> Tax on Goods Movement --> India --> Basic Settings --> Maintain Excise Group
There select the Excise Group for Depot and tick the boxes "Create EI" and "Depot Excise Invoice"
thanks
G. Lakshmipathi

Automatic PO creation for Service Purchase Order

Dear friends , good afternoon !
Is it possible to create Service PO's automatically via ME59 ?
We tried to flag on the automatic PO generation in the vendor master , and assign an vendor master to the purchase requisition but no PO was triggered.
Does anyone knows the way to make it possible ?
best regards,
Ale

HI,
You can not create Service PO with ME59N.
Problem is that you can not maintain info record(ME11) for Services because of their consumble in Nature.
It is STD SAP functionality.
Although You can maintain info record for material with out Material Master but it not in case of Services.
Hope Clear U !
Regards,
Pardeep malik

Automatic po creation third party order

Hello Gurus,
In case of automatic po creation from third party order we have attach purchase organization and vendor to sales organization. This restrict only one vendor against sales organization.
Is any BADI available which we can use which to change vedor dynamically ?
Best Regards,
Vasant

Dear Vasant,
For automatic PO at the time of GR following are the prerequisites:
1) In Customizing
a) Auto PO generation must be activated in Mov. Type 101 & 161
b) the plant for which GR is entered must be assigned to standard Pur. Org.
c) Default Document type for PO must be specified in GR ( MB 01)
2) Application - Front end side
a) material must be valuated material
b) Purchasing Info record must exist for vendor , material & standard Pur Org.
c) Conditions in Info Records must be valid.
d) Applicable for stock items & not consumable items
e) you cannot enter any movement in GR block stock
f) Material Master & vendor master records must.
If you ensure all above settings then it is possible to have auto PO during GR.
Please try,
Vivek

Automatic Creation PO from Sales Order

Hi All,
I'd like to make automatic PO Creation check box (Sales Order - logistics tab) is checked by default (not blank). Do you have any idea how to do this? Currently I use SAP B1 2005B version.
Thanks and Regards

Use
Use following procedure to create a purchase order directly from a sales order.
Prerequisites
In the Sales Order window, choose the Logistics tab. Select the Purchase Orders option. This initiates an automatic creation of a purchase order as soon as the sales order is added to the system.
Procedure
       1.      Create a sales order and choose Add.
The Purchase Order Confirmation window appears. All items included in the sales order appear on the left side of the window; the purchase order is on the right.
       2.      Select the items you want to include in the purchase order by highlighting their rows.
       3.      To move the selected items to the opposite side of the window, click . To include all the items in the purchase order, click .
       4.      By default, the quantities for the selected items are the quantities from the sales order. If necessary, change the quantities for the purchase order.
       5.      To save the purchase order as draft, select Create Draft Doc..
       6.      If required, select Split PO.
By default, the purchase orders or drafts are created for the regular vendor of each item. The Purchase Order field allows you to place an item row under a different regular vendor:
○     Select the item row you want to place under a different regular vendor.
○     From Purchase Order, click and choose the regular vendor to which you want to assign the item row.
○     Place the item row under the selected regular vendor.
       7.      To create the document for a different vendor, highlight the relevant item and click   to choose a different vendor from the Purchase Order.
       8.      To create the purchase order or the purchase order draft, choose Add.

Automatic batch creation error

Dear all,
I have customized (CORY) to create automatic batch creation while creating process order,
I have done classification setting also in material master.
But still its showing material is not handled by batches.
kindly clarify
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Rajasekaran

Dear kumar,
Kindly find the attachment
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Rajasekaran

Approval date in Depot repair

Hi All,
In the depot repair orders if the approval_flag='N' where can we get the "approval date/rejected_date" and "date sent for approval"
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Sandeep V

Lets start with the obvious question, is there anything that's saying having workflow created versioning is a bad thing? If you've got document checking and versioning turned on, you're clearly in an environment where auditing it needed.
SPD has steps for checking in and checking out. If you use these, than you can also use the "log item to history" or something similar to log the history.
Other than that, try using calculated columns to look up both the Approver and the Approver Date. Return these as single lines of text and they should work fine with Quick Parts.
Steven Andrews
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Automatic Service Order creation and OBD line item creation - Repair Order

Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
    In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
    Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
    Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
    Line Item I : SE
    Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
    Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
    Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards

Error in Depot Repair when creating repair order for SR

Hi,
I am getting the following error in Depot repair when creating a repair order for a Service Request :
"The Service Request Customer (GEJ Service Provider) does not own this item instance (&ITEM_INSTANCE). Please choose another instance. (IB_INSTANCE=21777)"
An Item Instance was created for customer A (Owner), then party relationship was created in IB with another customer (GEJ Service Provider).
Now a SR is created with customer as GEJ Service Provider and this item instance is selected.
The error is coming up when trying to create repair order for this SR.
Any idea how to resolve this issue?
Regards,
Mohammed

Mohammed
Please refer to this in Metalink note that says Deport Repair 11.5.10 enhancements and search for this ER number.
ER: 4723163
Service Request and Repair Order blocks of Depot repair do not allow ability to change Installed Base ownership of an item or creation of TCA relationships between existing TCA parties before creating a service request or repair order.
Ability to automatically change ownership for an install base tracked item when returned for repair.
ER 4723163
Patch 4910836
Look like you have applied this patch.
Coming to the issue you cannot achieve what you are trying. The only option is to add this subfunction Depot: Allow Change of IB Ownership to your menu of the resp you are trying to use and the message will be different:
This allows you change the ownership and create a repair order.
Unfortunately customer relationship is not going to help at this time. YOu may want to log an SR and see if that is intended in the future. I checked R12.06 but the same behavior is exhibited there as well.
Good luck!
Thanks
Nagamohan

Issue in creation of new line item in repair order-Reg

Hi all,
I have a query in Service Management Module of SAP while working in standard IDES System.
I followed the procedure given in the IDES material.
As per the standard system the fourth line item in the repair order should be automatically created, once the service order is technically confirmed and completed. In my case iam able to get the first three (Item Categories - IRRS,IRRE,IRRP) line items but even after completing the service order technically iam not gettin the fourth line item (IRAL). Only based on the Fourth line item we can create the Outbound delivery for the repaired item. After that the billing process need to be processed. My query is how to get the fourth line item automatically in the repair order after i technically complete the Service Order.
To brief you on the entire process that i have followed:
1. The QM Check need to be activated for the material.
2. Creating the Service Notification and the repair request.
3. Posting the GR of a piece of equipment to be repaired.
4. Processing the technical check.
5. Displaying the repair request and the service order.
6. Editing the Service Order.
7. Processing and Confirming the Service Order.
8. Technically Completing the Service Order.
9. Delivering the Repaired Piece of Equipment.
Then Comes the BILLING.....
In the above, after the eighth Step the Fourth Line item will be created automatically created but it DOESNT....
regards
Venu

Hi ,
Review your repair procedure and copy controls defined for this stage...mya be some thing is missing over there causing this behaviour.
As you told completion of Service order will determine the last item and enable us to delivery the item to customer...
Thanks,
sudhi

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

Automatic creation of meter reading order with RR 01 after move in

Hi Experts,
I am working with DM module of SAP ISU. Currently I am facing a problem that after move-in a periodic order with RR 01 is created automatically by the system.
Ex: Move in date is 01.01.2010. Monthly Portion is used with Schedule record 01.01.2010, 01.02.2010, 01.03.2010, 01.04.2010 and so on.
If current system date is 20.07.2010 then Meter reading order is created automatically by the system for sch MRD 01.08.2010.
Please let me know how to overcome this problem
Thanks in advance.

Thanks for your reply but I have cheked SPRO setting the suggested check box is already uncheked.
I beleive the setting you have suggested is meant for default meter reading during move in but my problem is automatic creation of meter reading order with reason 01 during move in

Automatic RMA creation in Depot Repair Orders

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