Desktop Manager will not load..help!

Each time I attempt to load the program, it locks up and the new window is shaded in grey. Cant open any options or click any icons. I followed the instructions for a clean install (twice) and downloaded the latest version of desktop manager. Any ideas would be greatly appreciated. It had been working properly then took a dive out of nowhere...awesome eh?
I am running windows xp-64 bit and I have a bb curve 8310 with ATT.

Hi and Welcome to the Forums!
Since you said you tried a "clean install" (as opposed to clean uninstall), I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
When I right click on the Desktop Manager Icon, I choose to run as Admin. Once it loads the splash screen shows. After a little bit (4-6 seconds) a small Icon appears in my systems tab at the bottom right of my screen. This stays for a little while and then goes away. After this happens the Splash screen hangs, and get a black border around it. If I click on the Splash screen it grey out and says not responding, prompting windows to ask me if I want to wait for the program or close. If I choose to wait, it will sit there and do nothing. If I close it will prompt windows to "look for an error" but has not yet been able to return an answer.
When I log into safe mode, Desktop Manager loads, but does not work well as only a bare bones set of drivers are enabled. If I turn off all but the non-essential services off using services.msc it will load, but again the services needed for it to run and the services for windows to be fully functional are not on at all.
I have attempted to turn off all but the Desktop manager in the start up, using msconfig, but that does not help either.
I am at my wits end here, and would really like some help with this. It loads up (desktop manager) on my Desktop, but I am unable to log that mammoth box around with me while I travel.
Thank you for your time and efforts, I will be very grateful for any and all help.

I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

Desktop Manager will not recognise my Tour

I have seen many posts on this issue but have not yet found a solution that works for me
The Desktop Manager will not recognise that my device is connected - although the Blackberry Device Manager does, and the compter recgnizes the connection of the removeable disk.
I have completely removed the desktop program and the device manager and used regedit to remove all of the registry entries. The downloaded the most recent upgrade both from Verizon and from RIM. Installed the programs and every thing works - I can sync - the Desktop Manger recognizes the phone conection. All is good and I think I've solved the problem
UNTIL.......... I restart the computer. The the Desktop no longer recgnizes the phone and once again I can no longer sync.
I am using Windows 7 64 bit version. I have tried the following with no success:
Run Desktop as adminstrator
Run Desktop in XP compatability Mode
and of course the reinstall as described above.
I was a long time user of the Palm Treo and switched when Palm quit supporting it.
Is there no way to concect to someone with RIM product support without purchase of a hugely expensive made for big business support contract?
HELP - anyone - I am very close to tossing the phone in the garbage and purchasing a product that works as it is supposed to and that provides product support!!!!!!!

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Desktop manager will not install after fresh download

i have downloaded ver 5 desktop manager several times and it is not able to install. I have completely un-uninstalled the previous software and deleted the regristry keys, RIM.
After downloading the new version of software (5.01) off of the BB website and extracting the files, it will ask to install in english and then my issue pops up: a windows installer window pops up, with information and no errors. then the installer closes. the installer closes out and will not continue.
the desktop manager software will not load and i have tried several different downloads, cleaned installs and i even tried ver 4.6.
ideas?

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

File Server Resource Manager will not load WMI Objects on Windows 8.0/8.1 Preview with Hyper-V and Server Tools Loaded

Hi Folks,
I have a problem getting "File Server Resource Manager" to start properly because WMI objects are not loading??? I don't understand this at all because I am able to access them with other Apps, etc. I have been over my Services list as well but
have not yet discovered which Service turns on/off "File Server Resource Manager". I have looked in Windows\System32\ and I can not find SrmSvc. I found other Srm's there though. I also found the FSRM Snapin which generates the Figure below but I
can not find it in the WMI Browser. I believe the Firewall is OKAY since I have been over that thoroughly. I do have the Server Tools Installed for Windows 8.0 or Windows 8.1 Clients as well as the Windows Updates applied, which is where I got "File Server
Resource Manager" in the first place. I have had WMI and Powershell 3.0 Package, installed since Windows 7 but I run a repair on them anyway.
I have read through "File Server Resource Manager could not load WMI objects on Windows Server 2012
Article ID: 2831687" but since I don't seem to have SrmSvc the solution doesn't help me. I haven't been able to find a similar one for the Windows Client.
If there is anything you could share on this problem I would be much obliged.
Thanks again,
Crysta
PhotM Phantom of the Mobile

Hello,
The Windows Desktop Perfmon and Diagnostic tools forum is to discuss performance monitor (perfmon), resource monitor (resmon), and task manager, focusing on HOW-TO, Errors/Problems, and usage scenarios.
As the question is off topic here, I am moving it to the
Where is the Forum... forum.
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
My Blog: Unlock PowerShell
My Book:
Windows PowerShell 2.0 Bible
My E-mail: -join ('6F6C646B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

My Creative Cloud desktop app will not load

my creative cloud app on my desktop will not load...????

Rendidel do you receive any specific error messages? If not then I would recommend reviewing Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html for information on how to resolve the behavior you have described.

Desktop Manager will not show I'm connected

My Bold will connect to my computer running Vista using USB. I can copy files if I do it myself. The Blackberry Device Manager shows I'm connected to my computer. The Desktop Manager program does not show I'm connected. It says that I am disconnected. I am the computer administrator. I have loaded the program using the "Run as Administrator" option enabled. This is very frustrating! Please help me.
Thanks
Solved!
Go to Solution.

I got it! I had installed the Microsoft Family Safety program on my computer and things seemed to start to go downhill from there. I uninstalled the program and everything seems to work fine again!

Desktop manager will not install

I have a dell inspiron laptop, running 64bit windows 7. It is three years old. Just bought the playbook and would like to sync it to my computer. How was I to know it was going to be a pain. Downloaded th 6.1 desktop manager and tried run the setup. It will not setup due to not having microsoft visual c++ 2008 redistributable package. Microsoft wont let me download the 2008 visual it keeps sending me to the 2010 version. So what i am asking is if someone can frigging help me before i throw either my computer or my brand new playbook at the wall. Please i am begging someone.

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager will not sync my Storm- Just Stopped working

When I first got the storm and installed desktop manager the sync worked OK. Suddenly it stopped syncing any new information. It would go through the steps as if it was gonna sync but no information will transfer between the desktop and my phone. I un-installed desktop manager and re-installed it and it still doesn't work. HELP !!!! This thing is making me nuts. I have the latest upgrade for the phone as well......Thanks in advance

Same problem. Rebooting my computer does not fix it. Only thing I can do is sync Calendar/Address Book/ etc one at at ime.
Full saga of things I've tried (that didn't work) here
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

Desktop Manager will not upload

Curve 8520 just purchased
I have got emails working from my Gmail account but want to upload contacts before I switch my number over from my Nokia E71.
Have used CD of Blackberry User Tools as provided but that does not appear to have very much on it and does not provide Desktop Manager so
I have tried to upload Desktop Manager from website and it gets close to the end and then says the process was interrupted and that nothing has been installed.
Please can someone advise - do I need to uninstall the Device Manager?
Have looked in the longer User Guide but could not see anything of help. Is there a specific resource to go to on the Blacberry website for specific users like me who want to link with a Gmail account?
Hopefully
Robert Clarke

1. If your Gmail contacts are in your Gmail address book on the Gmail account at their webmail, once you activate the BlackBerry device on your service provider account and SIM, and set up your Gmail email account to push to the BlackBerry, you will find the box to check to "sync gmail contacts" to the BlackBerry device. Read more detail here: http://www.blackberry.com/btsc/KB19269
2. Keep trying the download (you're downloading, not uploading, I hope) to your PC. Perhaps you got a bad or slow server, just try again.
I would recommend Desktop Manager, version 6. Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager will not run after installation

I have recently reinstalled Windows XP on my PC, so I am trying to get the Desktop Manager software back on to my computer. I have tried installing several times from the original software disk (version 4.2, I think) and have also tried downloading from the Blackberry website and from cnet, and even from the TMobile website. Each time I try, everything seems to install just fine, but when I try to open the desktop manager it does nothing, it's just a blank window that eventually just closes. When I try to open the Device Manager, I get an error message that says "This application has failed to start because libBBLaunchAgent.dll was not found. Re-installing the application may fix this problem." So I have tried re-installing over and over and every time I get the same result, no matter if I download from the disk or from any website. I have tried to search my computer for the .dll file but there are no results, even in hidden folders. I have done a google search of the .dll file and nothing comes up so I am completely lost and clueless. I have never had trouble installing this software on my PC, it just won't install since I have re-installed Windows. Does anyone have any ideas or suggestions? I'd greatly appreciate it, thanks!

Try using the Windows Installer Cleanup utility to see if it helps out. Can read up on that and other things to try when Windows Installer gives errors from here: http://support.microsoft.com/kb/555175
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop manager will not start

Hi all
I am experiencing problems trying to launch desktop manager. Whenever I try to start it I just get the blank start up screen which does nothing until I haver the cursor over it. At this point I am greeted with a "(Not Responding)" message.
I have uninstalled/reinstalled several times, tried maany different fixes on the forums to no avail.
Does anyone have any new suggestions please.
Paddy

So if you check under Start | Programs | BlackBerry you don't see Desktop Manager listed? Does it show as being installed under Add/Remove Programs? Also navigate to C:\Program Files\Research In Motion\BlackBerry. See if you have an executable called DesktopMgr.exe. If you double click that does the program open?
Try going into the Task Manager and end any of the the following processes: BbDevMgr.exe, DesktopMgr.exe, RIMDeviceManager.exe. Try to start the program afterwards
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager will not open; Unable to sync

Blackberyy 9630. PC is XP, OS 5.0 After updating Desktop Manager via the box that says updates I am no longer able to open the Desktop Manager to sync my phone and computer. Help!I

When you are trying to sync do you have an online connection to your email...like lotus notes or outlook? Try closing the DM and unplugging your BB. Then open the DM back up and plug back in and try it again. If this doesn't work...try a different USB port. Are you using a laptop? Because I have seen this issue a lot when using a docking station.
I hope this helps.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Creative Cloud Application Manager will not load or update.

Do I need to uninstall in Windows and then reinstall to get it to work again?

I'm running Windows 7.0 Home Premium 64 bit with an core i7 processor and 9 gig of ram. The application manager tries to load and stops about a third of the way through with an error message that says I have an Adobe Genuine Software Vaidation Failure. The prouct you are trying to install is not an Adobe genuine software and appears to be counterfiet. My only option then is to quit the application. This happens whenever I start the Application Manager and it tries to update itself..

Camera will not load HELP!!!

My iphone camera will not work please help me as i wont be able to take it into apple any time soon so im in need of help asap

Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used (multi-tasking) list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
6. If still a problem, it's likely a hardware issue.

Desktop Manager will not load..help!

Similar Messages

Maybe you are looking for