Desktop Msgr - connection password on reinstall

Hi - hope someone can help. I had two months of trouble-free operation and syncing with my HP laptop and BB 8330 Curve, all was well until I had to send the laptop in for hinge repair... well the service people also re-imaged my computer too. (Gee thanks) Meanwhile my BB is still getting email and functioning fine with the programs I loaded prior to this. BUT - I would like to connect it back to the desktop manager too.
So loaded the install disk and connected the BB via USB, it sees it but asks me for a password. I put in the PW that does work to unlock the BB, but it does not recognize it. What should I do - I've tried 6 times and don't want to wipe the device!!
Thanks,
Kate
Solved!
Go to Solution.

Hi,
I think that's the right way to go,
Use this link to make sure you have un-installed the DM cleanly on your system:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Power off the PC and reload the DM
Let me know how it goes!
Thanks
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Desktop software connection password

I have recently changed my laptop and have just downloaded the Blackberry software so that I can transfer some pictures and sync my Bold. The problem is I don't remember the password from my initial setup. I am now at 5 connections and the next one will wipe my BB memory. How do I restart the process?

Hello,
You don't. The password you are entering is the user-created device security password, the one that you must enter on the device in order to unlock it whenever it is locked. There is no "master" or "override" password...only the user created password will succeed. If you fail the last time, your BB will wipe clean and you will have to restore from your most recent backup...or, if you have no backup, start all over (this time hopefully remembering the password you create). BBs remain the most secure mobile devices available, and this is one of those features that allows them to maintain that rating.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Internet Connect password won't turn off?

Hey there folks,
This is more of an annoyance/inconvenience than a problem. I would like to turn off the Internet Connect password request dialog box that comes on only when I try to connect via the modem status icon on the menu bar (option available via Internet Connect).
When I try to connect to the internet with a dial-up connection (please don't ask me why I'm still using dial-up…), I try to connect through the modem status icon and at first it tries to connect, but then up comes an Internet Connect dialog box asking for my (login) password –if I choose Cancel or enter an incorrect password the connection that is being attempted disconnects –however, it does connect if I enter the correct login password. Yet if I choose to connect directly through the Internet Connect application, there is no dialog box asking for a password, and it connects to the internet just fine.
I should mention that I have just started using the login/password feature, and also have set a Master Password for FileVault (under Security in System Preferences), but FileVault has not been turned on. I have also fidgeted with KeyChain Access, but have not yet aclimatized myself to its surroundings (although hopefully I haven't messed anything up). I have only just had this problem since fooling around with these password/security features.
Also, I have read the Apple Discussion Board discussions about accessing Accounts in System Preferences and turning on "Automatically login as:" (under Login Options) and also about changing the password to an empty field (no characters), also under Accounts. I have tried these options to no avail (also having closed/quit the System Preferences panel and having restarted the computer). I have tried these with administrator settings on for the main user (I also have a guest user setting with some restrictions and no administrator settings –but I can connect via the modem status icon when logged in as the guest user without the Internet Connect password dialog box coming up –?)
Personally, this seems to me to be a software glitch due to the fact that connecting via the Internet Connect application does not require a password, but connecting via the modem status icon on the menu bar does. (Also, I previously updated my Tiger OS to 10.4.2 from 10.4.1, but noticed that I got a lot of password dialog boxes upon trying to do the littlest things, that I reinstalled the original Tiger OS and then only updated to 10.4.1 –but these OS update shennanigans happened some time ago –so I digress…)
If anyone has any ideas on how to turn off this Internet Connect password dialog box (preferably other than reinstalling the system software), I would appreciate it.
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Have you been repairing Permissions before & after every install/update & rebooting?
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Firstly, does ARD work when you are at your place of work? - can you control a mac?
If so, this is good.
Ok, from work you need to access your router and find your public IP address, you only have one. You will often find this is the status page.
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On your mac at 'home' open ARD, and go to file> add by address and enter the PUBLIC IP address. You will also need to enter the admin user name and password for the said mac.
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