Desktop Resets when Apple Menu is Selected
I have a client that was running 10.2.3 before this error appeared on an iMac DV. Once the Apple Menu is selected the desktop flashes and appears to reset. Files on the desktop or in the directories cannot not be moved or copied. Accessing folders/files is limited to view only and any attempt to open them usually results in the same flash/reset of the desktop.
The error appeared after large volumes of songs were downloaded and transferred between others.
Norton SystemWorks was used to verify and repair any disk errors booting in the emergency mode. Major errors were found but all were repaired. Apple menu error was not fixed with this action.
System Preferences will not load.
I have tried to run software restore to rebuild the system files. I had to roll back to 10.2.1 as this was the only system software that I had access to on DVD. Even with rolling back the OS the Apple Menu error remained and the computer would not respond to file/folder access appropriately.
I would really like to preserve the data on this computer - I was unable to check hard drive status before I left the site so I am unsure of how much memory is available.
Suggestions on how I might proceed? Am I looking at wiping this drive and starting fresh?
Hi tfconsult!
Sorry you are having trouble.
Tom is correct in suggesting that removing the Norton utilities, should be your first step in resolving your problems.
You will find uninstallers & instructions at these sites.
Uninstall Norton
Norton Complete Uninstall
Good Luck!
ali b
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The JPanel did not show when the menu is selected
My program consists a JMenu bar with sub menu items. When the user select on the menu items a panel with the gridbag layout will show with all the labels.but the panel did not show. Can anyone show the problem for me ?
AdminFrameMain.java
public class AdminFrameMain
private DisplayMenuBar menubar;
private DisplayToolBar toolbar;
private DisplayStatusBar statusbar;
public AdminFrameMain()
JFrame frame = new JFrame("S-League Administration Management System");
Toolkit kit = frame.getToolkit();
Dimension windowsize =kit.getScreenSize();
frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
Container content = frame.getContentPane();
content.setLayout(new BorderLayout());
menubar = new DisplayMenuBar(frame,content);
toolbar = new DisplayToolBar(content);
statusbar = new DisplayStatusBar(content);
frame.setSize(800,600);
frame.setVisible(true);
public static void main(String [] args){
AdminFrameMain tm = new AdminFrameMain();
DisplayMenuBar.java
public class DisplayMenuBar
private JMenu addMenu,addTeamMenu;
private JMenuBar bar = new JMenuBar();
private JToolBar toolbar = new JToolBar();
private JMenuItem addTeamItem;
private JFrame setFrame;
private Container setContent;
private AddTeamManagement addTeamMang;
public DisplayMenuBar(JFrame frame,Container c)
setFrame = frame;
setContent = c;
SetMenuBar();
public void SetMenuBar()
setFrame.setJMenuBar(bar);
addMenu = new JMenu("Add");
//file menu items list
//Add sub menu
addTeamMenu = new JMenu("Team Management");
addMenu.add(addTeamMenu);
//Add sub menu items
addTeamMenu.add(addTeamItem = new JMenuItem("Add Team"));
addTeamMenu.setMnemonic('T');
addTeamItem.setMnemonic('T');
//team items listener
//addTeamItem.addActionListener(taskcommand);
addTeamItem.addActionListener(new ActionListener()
public void actionPerformed(ActionEvent e)
AddTeamManagement addTeamMang = new AddTeamManagement(setFrame,setContent);
bar.add(addMenu);
AddTeamManagement.java
public class AddTeamManagement
private JPanel addTeamPanel;
private JFrame frame;
private JButton createTeamBt,resetTeamBt;
private Container addTeamContent;
private JTextArea teamDescTextArea,teamIndpTextArea;
private JTextField teamNameField;
private JLabel teamID,teamDesc,teamInfo,numOfPlayers,teamZone,playersNum;
private GridBagLayout gridBag;
private GridBagConstraints constraints;
public AddTeamManagement(JFrame f,Container c)
System.out.println("add team mg");
addTeamPanel = new JPanel();
frame = f;
addTeamContent = c;
gridBag = new GridBagLayout();
addTeamPanel.setLayout(gridBag);
addTeamPanel.setBackground(Color.pink);
constraints = new GridBagConstraints();
teamID = new JLabel("Team ID:");
teamDesc = new JLabel("Team Description:");
teamInfo = new JLabel("Team Info:");
numOfPlayers = new JLabel("No Of Players:");
playersNum = new JLabel("15 Maximun");
teamZone = new JLabel("Team Zone:");
constraints.fill = constraints.VERTICAL;
constraints.weightx = 1;
constraints.weighty = 0;
addComponent(teamID,0,0,1,1);
constraints.fill = constraints.VERTICAL;
constraints.weightx = 1;
constraints.weighty = 0;
addComponent(teamDesc,1,0,1,1);
constraints.fill = constraints.VERTICAL;
constraints.weightx = 1;
constraints.weighty = 0;
addComponent(teamInfo,2,0,1,1);
constraints.fill = constraints.VERTICAL;
constraints.weightx = 1;
constraints.weighty = 0;
addComponent(numOfPlayers,3,0,1,1);
constraints.fill = constraints.VERTICAL;
constraints.weightx = 1;
constraints.weighty = 0;
addComponent(teamZone,4,0,1,1);
System.out.println("showing");
addTeamContent.add(addTeamPanel,BorderLayout.CENTER);
public void addComponent(Component component,int row,int column,int width,int height)
System.out.println("adding c");
constraints.gridx = column;
constraints.gridy = row;
constraints.gridwidth = width;
constraints.gridheight = height;
gridBag.setConstraints(component,constraints);
addTeamPanel.add(component);
addTeamPanel.setVisible(true);
}Hello,
you are missing only one link, just add following line to your actionPerformed method of DisplayMenuBar class and all problem will be solved
setContent.validate();
Actually, Swing component does not updated automatically. when you do any changes to the component layout it will set that component as invalidated component. To update the view you need to call validate() method defined in JComponent class.
Virus -
Top Level Menus remain in normal mode when sub-menu page selected
How do I get a TOP LEVEL MENU page to stay in ACTIVE MODE when one of its sub-menu pages has been selected? Currently, when I select and is actively on a sub-menu page, all the TOP MENUS are in normal mode, thereby not indicating clearly to users where they are on site.
Muse menus don't currently support this, although it is on our list of features to add in the future.
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I have an older iPod that no longer shows up in iTunes or appears to be charging. When I press the Menu and Select buttons, the Apple logo appears and then an icon of a battery with an exclamation point. Is it dead for good?
If it is otherwise working, you can change the battery. If you want to do it yourself, you can buy the part on eBay and other online sources. Just make sure you know the type of iPod you have so that you get the right part.
http://support.apple.com/kb/HT1353
There are online guides, including the ones on this web site
http://www.ifixit.com/Device/iPod
(Note: Most replacement batteries come with plastic/nylon tools seen in the guides.)
You can also have a repair business do the work.
If it is just the battery, if you do a Reset (using the Menu and Select buttons) while it is connect to your computer, I think it should still be recognized by iTunes. -
This is more of an annoyance than anything, but my Apple menu and select program menus do not function. Select program menus include: Firefox, iTunes, Word, Azureus. The last thing I installed was the most recent iTunes update.
I have:
--removed the Preferences folder from the Library and rebooted
--created a temporary account; logged in with that and received the same results.
--rebuilt the permissions with the disk utility
Any ideas? Thanks.Have you removed/disabled any fonts (especially Lucida Grande and Geneva) from the System>Library>Fonts folder?
This link lists the fonts that Tiger needs to run properly: Mac OS X 10.4: Fonts list -
When I select System Preferences in Apple menu, nothing happens. ?hat can I do?
when I select System Preferences in Apple menu, nothing happens. What can I do?
Try a PRAM reset:
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys. -
My Apple TV has been working fine, even earlier today. When I turned it on this afternoon, the TV indicated that "no signal" was being received. Restarted, unplugged, reset by holding menu and down button, etc. still no signal. Thoughts?
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
2. Connect the micro USB cable to the Apple TV and to your computer.
3. Reconnect the power cable (only for Apple TV 3)
4. Open iTunes.
5. Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
In my Macbook Pro, on a few occassions, the apple menu bar blacks out. its displayed as a negative image. The desktop wallpaper get greyed out and i get a blank screen as wallpaper. No idea why this happens. I reset the system and issue gets resolved.
AshwinVC wrote:
I reset the system and issue gets resolved.
How? -
i've been forced by my comp to shut down several times by holding the power button because of the inability to select the apple and shut down correctly..idk if i got a rare mac virus or bug.. and some programs simply won't open when clicked on.. i don't know how this is possible after years of great performance..
Where did you get this "dmg file"? To install the newest version of any Apple software, including iTunes, all you have to do is use Software Update from the Apple menu. This doesn't download any dmg, it automatically installs the software for you.
Maybe try repairing your permissions from Disk Utility (in your Utilities folder).
Also - What version of OS X do you have? Please update your forum profile so we can help you better.
Matt -
iPod nano 3rd gen. Apple logo remains on screen and iTunes doesn't recognise it's plugged in, I can't even turn it off. I've tried to get to disc menu but when I hold the 'menu and select button' it reboots and then doesn't recognise the select and play button to show the tick. I'm helpless.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I just downloaded 5.2 and both my Apple TV shows and movies won't come up. Hulu and Netflix works fine, but when I go to select a purchased move or show through the apple menu, spiral comes up for about 10 seconds and then brings me back to the main page
StagLemoore wrote:
Thank you everyone for your suggestions and help. Ended up logging out of my apple ID account. Of note, when I did I did a quick test and checked out both the movies and tv show options, and it all worked perfectly. I then logged back in, and now all my purchased and rentals are available which makes sense. I guess with the update there was some weird bit of trons that required one to log out then back in. Probably doing a rest in between may not hurt for some. Thanks again for all the assistance. Cheers.
It looks like there is a Apple doc for this problem here -> Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating -
MacBook Pro won't stay asleep with external monitor attached. When sleep is selected from the Apple menu the computer will go to sleep only to continually wake up...go back to sleep...wake up...etc. every few seconds. This only happens when using the external monitor. Does anyone have any suggestions?
Mine does that too. The worst thing is when it goes to sleep, then wakes up and keeps running while the lid is closed and it is wrapped up in a case. I am afraid when the hot weather comes it is going to burn up. I am hoping Apple fixes it in the software or they may have a melted MBP to replace.
Then when I open the lid it is crashed running at fill tilt, pumping out heat to beat the band. I am forced to hold the button down and reboot.
I wiped my hard disk and reinstalled my OS, but it didn't help. I reversed my OS to 10.5.0 and it solved the DVI problem but still won't sleep. This post will probably be deleted by Apple, they did it a few days ago. I just don't know what to do, and I consider myself a real Apple expert. Just hoping you realize you are not the only one. -
The red X has appeared in my Ipod Classic Screen. Apple support tells me that I need to first put it manually on disk mode. to put it on disk mode I ought to press menu and select buton togeher, when the apple sign shows up, hold select button and play together.
After pressing Menu and Select, when the Apple sign appears, I immediately press select and play/pause, but again the red X sign appears. so it does not go to Disk Mode. Has anyone had this issue? I would be grateful if you could tell me what to do.Thank you everyone for the replies. It defiantly helped point me in the right direction. With any luck, I will have my replacement phone sometime tomorrow.
I was able to call the iPhone support line this morning. The Apple rep stayed on the line with me for about an hour until he was sure the new phone would ship out. For $199 plus $29 for expedited handling I was able to get the replacement ordered with overnight shipping. Since the replacement doesn’t involve ATT&T I have no reason to suspect any further delays. Kudos to the Apple rep that helped me straighten out this mess.
It’s a shame that AT&T cares so little for their existing customers. Not only did they try to sell me the same phone for $499, they outright refused to help me. They also lied to me on numerous occasions and strung me along for close to three weeks for something that only took an hour to complete with the Apple rep.
I filed a formal complaint against AT&T through the Better Business Burrow as well as requested a review of our cooperate contract with AT&T. Our company currently has over 3000 phones with AT&T and there contract comes up for bid the end of our fiscal year (this October). We will be giving it heavy consideration before we consider renewing their contract.
I doubt that any of that will matter to a company that cares so little about their customers, but you never know.
Thanks again for all your help. I would probably still be trying to get my replacement for the next few months if it wasn’t for your suggestions.
-Niel -
Selecting Shutdown from Apple menu causes restart AND MBP won't stay asleep
2 possibly related problems. When I select shutdown from the Apple menu, my comp restarts.
When I close the lid, the MBP wakes up every 20 secs or so. It's like living with someone who has had the hiccups for 2 years.
Bluetooth is disable. No usb devices are connected. Wake on network is turned off.
I have tried resetting the PMC, zapping the PRAM, AND deleting com.apple.Autowake.plist and com.apple.PowerManagement.plist
From console, about shutdown:
5/13/10 8:46:06 PM shutdown[195] SHUTDOWN_TIME: 1273808766 865706
5/13/10 8:46:06 PM kernel systemShutdown true
5/13/10 8:46:06 PM kernel systemShutdown true
5/13/10 8:46:40 PM kernel systemShutdown false
5/13/10 8:46:41 PM kernel Previous Shutdown Cause: 5
5/13/10 8:49:11 PM shutdown[201] halt by tommaroney:
from console, about sleep:
5/13/10 8:44:35 PM kernel sleep
5/13/10 8:44:35 PM kernel Wake reason =
5/13/10 8:44:35 PM kernel System Wake
5/13/10 8:44:35 PM kernel Previous Sleep Cause: -60
5/13/10 8:44:35 PM kernel AirPort: Link Down on en1. Reason 4 (Disassociated due to inactivity).
5/13/10 8:44:35 PM configd[14] network configuration changed.
5/13/10 8:44:35 PM mDNSResponder[19] RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:021E:C2FF:FEB9:C2A7)
5/13/10 8:44:36 PM kernel Auth result for: 00:20:a6:b8:55:ee MAC AUTH succeeded
5/13/10 8:44:36 PM kernel AirPort: Link Up on en1
5/13/10 8:44:36 PM configd[14] network configuration changed.
5/13/10 8:44:36 PM mDNSResponder[19] RegisterInterface: Frequent transitions for interface en1 (10.11.1.42)
5/13/10 8:44:40 PM mDNSResponder[19] DeregisterInterface: Frequent transitions for interface en1 (10.11.1.42)
5/13/10 8:44:41 PM kernel hibernate image path: /var/vm/sleepimage
5/13/10 8:44:41 PM kernel sizeof(IOHibernateImageHeader) == 512
5/13/10 8:44:41 PM kernel Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
5/13/10 8:44:41 PM kernel hibernate image major 14, minor 1, blocksize 512, pollers 5
5/13/10 8:44:41 PM kernel hibernateallocpages flags 00000000, gobbling 0 pages
5/13/10 8:44:41 PM Firewall[59] krb5kdc is listening from :::88 proto=6
5/13/10 8:44:41 PM Firewall[59] krb5kdc is listening from 0.0.0.0:88 proto=6
5/13/10 8:44:42 PM kernel AppleYukon2: 00000000,2524d000 sky2 - HardwareNotResponding, marking offline
5/13/10 8:44:43 PM kernel System SafeSleep
5/13/10 8:44:43 PM kernel hibernatepage_listsetall start
5/13/10 8:44:43 PM kernel hibernatepage_listsetall time: 83 ms
5/13/10 8:44:43 PM kernel pages 187393, wire 35045, act 37976, inact 132, spec 35, zf 0, throt 0, could discard act 20320 inact 17074 purgeable 2201 spec 74610
5/13/10 8:44:43 PM kernel hibernatepage_listsetall found pageCount 73188
5/13/10 8:44:43 PM kernel IOHibernatePollerOpen, mlget_interruptsenabled 0
5/13/10 8:44:43 PM kernel IOHibernatePollerOpen(0)
5/13/10 8:44:43 PM kernel writing 71701 pages
5/13/10 8:44:43 PM kernel image1Size 73461248
5/13/10 8:44:43 PM kernel PMStats: Hibernate write took 4330 ms
5/13/10 8:44:43 PM kernel all time: 4330 ms, comp time: 484 ms, deco time: 0 ms,
5/13/10 8:44:43 PM kernel image 137517568, uncompressed 294051840 (71790), compressed 131663056 (44%), sum1 48a3dfe, sum2 fc9481ea
5/13/10 8:44:43 PM kernel hibernatewriteimage done(0)
5/13/10 8:44:43 PM kernel sleep2 possibly related problems. When I select shutdown from the Apple menu, my comp restarts.
When I close the lid, the MBP wakes up every 20 secs or so. It's like living with someone who has had the hiccups for 2 years.
Bluetooth is disable. No usb devices are connected. Wake on network is turned off.
I have tried resetting the PMC, zapping the PRAM, AND deleting com.apple.Autowake.plist and com.apple.PowerManagement.plist
From console, about shutdown:
5/13/10 8:46:06 PM shutdown[195] SHUTDOWN_TIME: 1273808766 865706
5/13/10 8:46:06 PM kernel systemShutdown true
5/13/10 8:46:06 PM kernel systemShutdown true
5/13/10 8:46:40 PM kernel systemShutdown false
5/13/10 8:46:41 PM kernel Previous Shutdown Cause: 5
5/13/10 8:49:11 PM shutdown[201] halt by tommaroney:
from console, about sleep:
5/13/10 8:44:35 PM kernel sleep
5/13/10 8:44:35 PM kernel Wake reason =
5/13/10 8:44:35 PM kernel System Wake
5/13/10 8:44:35 PM kernel Previous Sleep Cause: -60
5/13/10 8:44:35 PM kernel AirPort: Link Down on en1. Reason 4 (Disassociated due to inactivity).
5/13/10 8:44:35 PM configd[14] network configuration changed.
5/13/10 8:44:35 PM mDNSResponder[19] RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:021E:C2FF:FEB9:C2A7)
5/13/10 8:44:36 PM kernel Auth result for: 00:20:a6:b8:55:ee MAC AUTH succeeded
5/13/10 8:44:36 PM kernel AirPort: Link Up on en1
5/13/10 8:44:36 PM configd[14] network configuration changed.
5/13/10 8:44:36 PM mDNSResponder[19] RegisterInterface: Frequent transitions for interface en1 (10.11.1.42)
5/13/10 8:44:40 PM mDNSResponder[19] DeregisterInterface: Frequent transitions for interface en1 (10.11.1.42)
5/13/10 8:44:41 PM kernel hibernate image path: /var/vm/sleepimage
5/13/10 8:44:41 PM kernel sizeof(IOHibernateImageHeader) == 512
5/13/10 8:44:41 PM kernel Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
5/13/10 8:44:41 PM kernel hibernate image major 14, minor 1, blocksize 512, pollers 5
5/13/10 8:44:41 PM kernel hibernateallocpages flags 00000000, gobbling 0 pages
5/13/10 8:44:41 PM Firewall[59] krb5kdc is listening from :::88 proto=6
5/13/10 8:44:41 PM Firewall[59] krb5kdc is listening from 0.0.0.0:88 proto=6
5/13/10 8:44:42 PM kernel AppleYukon2: 00000000,2524d000 sky2 - HardwareNotResponding, marking offline
5/13/10 8:44:43 PM kernel System SafeSleep
5/13/10 8:44:43 PM kernel hibernatepage_listsetall start
5/13/10 8:44:43 PM kernel hibernatepage_listsetall time: 83 ms
5/13/10 8:44:43 PM kernel pages 187393, wire 35045, act 37976, inact 132, spec 35, zf 0, throt 0, could discard act 20320 inact 17074 purgeable 2201 spec 74610
5/13/10 8:44:43 PM kernel hibernatepage_listsetall found pageCount 73188
5/13/10 8:44:43 PM kernel IOHibernatePollerOpen, mlget_interruptsenabled 0
5/13/10 8:44:43 PM kernel IOHibernatePollerOpen(0)
5/13/10 8:44:43 PM kernel writing 71701 pages
5/13/10 8:44:43 PM kernel image1Size 73461248
5/13/10 8:44:43 PM kernel PMStats: Hibernate write took 4330 ms
5/13/10 8:44:43 PM kernel all time: 4330 ms, comp time: 484 ms, deco time: 0 ms,
5/13/10 8:44:43 PM kernel image 137517568, uncompressed 294051840 (71790), compressed 131663056 (44%), sum1 48a3dfe, sum2 fc9481ea
5/13/10 8:44:43 PM kernel hibernatewriteimage done(0)
5/13/10 8:44:43 PM kernel sleep -
I cannot log onto the App Store, the page appears when I call it from the dock or the Apple menu and I can call the log-in box from the menu bar, but on signing in the spinning icon just keeps spinning,(not the beachball). Using 10.6.7 and up-to-date on all software. Any suggestions?
Could be a third party app preventing you from being able to login.
Mac App Store: Sign in sheet does not appear, or does not accept typed text
If it's not a third party issue, follow the instructions here.
Quit the MAS if it's open.
Open a Finder window. Select your Home folder in the Sidebar on the left then open the Library folder then the Caches folder.
Move the com.apple.appstore and the com.apple.storeagent files from the Caches folder to the Trash
From the same Library folder open the Preferences folder.
Move these files Preferences folder to the Trash: com.apple.appstore.plist and com.apple.storeagent.plist
Same Library folder open the Cookies folder. Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Relaunch the MAS.
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