Desktop version non Premium problem

´ve been a Premium user since the fisrt day that Spotify arrived in my country, Chile.I have no problems with my account on my phone and tablet version, but when I log-in on the desktop version, it tells me that I´m a free user. I have restart my account and even erase the program and re-install it, but I can't get my Premium account on my Windows desktop version.Can someone help me?Thanks a lot.

Hey
Sorry for the delay.
Read this post for troubleshooting steps and how to contact support if the steps don't work
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium/td-p/234720

Similar Messages

Desktop version lost translation and keyboard problems

I have started last week with Story Plus and installed the desktop version (Build 1062) in german. Worked fine until sunday this week. It seems that there has been an update to 1063. After the update the deskop version lost the german translation and i do not know how to switch back to german again. The online version is still german.
I also encountered some other problems:
* Sign out is not working: First click, nothing happens. Second click the app crashes with a windows error (desktop version)
* ALT GR + Q is not working. On a german keyboard this gives the @ (problem in english desktop and german online version)
* Typing problems after using ALT GR (german online version) If i press ALT GR+Q to get the @ sign, it will not work and typing is not working anymore. If i switch to an other browser tab and back to Story, it will work again. This problems just happens in my german online version.
Working on Win7/64 Bit
IE 9.0
German Keyboard Layout

Hi,
Below is an update of your queries:
* Typing problems after using ALT GR (german online version) If i press ALT GR+Q to get the @ sign, it will not work and typing is not working anymore. If i switch to an other browser tab and back to Story, it will work again. This problems just happens in my german online version.
We have identified the issue and will work on the fix. Meanwhile if you face this issue, the workaround is to press 'Ctrl' key.
* Zoom (Adjust to Width) does not auto adjust if i hide the left panel. Instead the menu items loses it's selection tick.
Yes, zoom level does not update automatically. You will have to choose the 'Adjust to width' option again.
* I have created a second project and shared it with a friend. My friend got an email and can access it, but in my project list i still see "none" in the share column. This worked in the past (1062) for an other project.
Drop me a mail at 'roverma <at> adobe <dot> com' if you are still facing this issue.
Thanks
Rohit
Adobe Story Team

Skype has stopped working - message on windows 8.1 desktop version

This error message comes out everytime I start the desktop version...
The app from windows store though works , but I do not enjoy using it at all... the desktop client was always far better.
The problem rose when I upgraded my windows 8 to 8.1 , and since then the desktop client is always forced to close with a message that it has stopped working.
I did a few things that I found reading through posts where people were looking for help with their skype issues:
uprgraded my graphics card
disabled my integrated webcamera
uninstalled java
installed older skype versionstried to rename the roaming skype directory to old_skype
disabled automatic updates but... once again i'm helpless, and it seems that none of those solutions I found is at least a bit helpful for me...
I'm pretty much desperate ( I apologize if I did write my post into the wrong place)
hope someone can help me

eltawil13 wrote:
the (main.db database file) is not corruptedi test with SkypeLogView and file open no problems , when i put the file to another pc with same skype ver but windows 7 or 8 its working no problems , i checked the drivers and all ok , the problem just with windows 8.1Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

I am using media queries and div will not centre on desktop version

Hi,
I am building a site for the first time using media queries. My problem is that I cannot get the header div (#layoutDiv1) to centre on the desktop version.
I have pasted my code below, am I missing something?
Any help would be great.
Thanks, Alex.
/* Mobile Layout: 480px and below. */
.gridContainer {
margin-left: auto;
margin-right: auto;
width: 100%;
color: #FFF;
background-color: #000;
#LayoutDiv1 {
clear: both;
float: left;
margin-left: 0;
width: 90%;
display: block;
padding-top: 20px;
padding-left: 20px;
padding-right: 20px;
padding-bottom: 20px;
/* Tablet Layout: 481px to 768px. Inherits styles from: Mobile Layout. */
@media only screen and (min-width: 481px) {
.gridContainer {
width: 100%;
#LayoutDiv1 {
clear: both;
float: left;
margin-left: 0;
width: 90%;
display: block;
padding-top: 20px;
padding-left: 20px;
padding-right: 20px;
padding-bottom: 20px;
/* Desktop Layout: 769px to a max of 1232px. Inherits styles from: Mobile Layout and Tablet Layout. */
@media only screen and (min-width: 769px) {
.gridContainer {
width: 100%;
text-align: left;
#LayoutDiv1 {
width: 1000px;
padding: 20px;
margin-right: auto;
margin-left: auto;

Because you don't have max-width to constrain the responsive design attributes from the tablet and phone are also then applied to the desktop because they are true. Have you tried either setting a max-width or setting the clear and float to none in the desktop CSS?

I can't get gmail to open in the desktop version, only mobile. it is unusable

can't cjange gmail in Firefox from Mobile to desktop.
can't delete anything becasue menu overlaps other menus

Hello  ,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
<b>WARNING:</b>Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!
Thank you.

Desktop Version of 8.1 is not working

I'm using windows 8.1 where skype is installed with the operating system. But that has a problem as when I go to any other windows skype does not wor. That's why I wanted to install desktop version.
I've installed the letest version of Skype desktop but it's not working. Even I'm unable to log in also.
Please help me.

smoulinka wrote:
Hi, I have Windows 8.1 and skype 7.0.0.102. When I start the skype and I'm starting to call skype get stuck, so I have to exit the programme and than start it again. There is no report with the problem. Is there any solution for that?
Try first to update your Skype to the very latest 7.1 version.
http://www.skype.com/en/download-skype/
If this will still not help, then run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

HT4410 I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7

Dear Apple. I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7 bootcamp install download from Apple

It is a Total Misconception that the Support files are installed when you are installing Windows, even if the USB drive that holds them is inserted in the system when doing the Windows install.
You must always Run the Setup.exe files from the support files or run the drivers individually once Windows has finished installing and booted to the desktop.
Also you really need to run the Boot Camp Control Panel Applet and check for updates as not all the newest drivers for full function of all the hardware is included with the original support download. That download is basically a generic version to get the system working and without doing the updates not everything will work properly.

SVG image does not appear in mobile version but does in desktop version

Hi,
I am new to using Muse and have created only one site before in Muse. I have taken screenshots to show the problem I am having.
I have used Illustrator to create the following logo image that I save out as an SVG file:
As you've probably guessed, I have used clipping mask to insert the marbly purple image into the shapes and text (this may be relevant to the problem, I don't know).
I then save it out as an SVG with the following details as advised by Adobe:
Then moving into Muse, I File > Place the SVG file. 'Unable to generate thumbnail' comes up in both desktop and phone versions:
Regardless, I uploaded to FTP post to my website. While the SVG appears perfectly on my desktop browser, it does not show at all on my phone browser:
This is not only happening on my phone, I have visited the same website on multiple phone devices and still the SVG image does not appear. Any ideas why this is happening?
Have I totally missed something about file formats for mobile browser versions in Muse?
Also- in illustrator, I saved the SVG logo for the mobile version as a SMALLER SVG than the one I saved for the desktop version.
Thanks

Use a PNG file. I see nothing in your logo that would warrant using anything else. You're not scaling it, there is no interaction and all you are doing is masking out some data that is pixels already. Pardon me, but using an SVG makes no sense at all. Beyond that one would need to see the file, but my guess would be that the "responsive" setting once again embeds some garbage data. Wouldn't be the first time...
Mylenium

I cannot get the desktop version to open.

I am on a Mac running OS 10.10 (Yosemite). I was able to access Story in Chrome and sign in successfully. I downloaded the desktop version which required updating Air (which I did) and now when I launch Story on my Mac I get message saying that the application needs to update. So I try to update it but I get a message that says:
"Sorry, an error has occurred.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."
Then I click Close and it relaunches the Story launch screen and again the update pop-up pops up and if I click later the pop-up goes away. If I then try to sign in (I am a CC subscriber) I get an error that reads:
"Error
Failed to connect to services. Do you want to login in offline mode?" No or Yes
I click Yes and nothing happens.
The online version seems to work in Chrome but I am really more interested in the desktop version. I realize this software is classified as beta but I'd still expect it to function at least a little bit. Right now I can't use the desktop version at all. I'd appreciate any help.
Thanks.

It seems like you already have an old installation of Story.
You will have to remove it first before installing the latest one.
So the steps would be:
- Open 'Applications' folder in finder and move 'Adobe Story' app to Trash. Remove it from Trash too.
- Search 'Adobe Story' in Spotlight to make sure that this application is not installed on a different drive. If installed then remove that version too.
- Now download the latest version and install it. ( you can download the installer directly from: https://story.adobe.com/AIR/AdobeStory.air )

I am on Acrobat DC trial. On earlier versions have no problem with duplex printing. Now with DC, it's impossible. I have tried downloading latest printer software, etc, etc. Nothing seems to0 work. Any ideas please?

I am on Acrobat DC trial. On earlier versions have no problem with duplex printing. Now with DC, it's impossible. I have tried downloading latest printer software, etc, etc. Nothing seems to0 work. Any ideas please?

Ralph, Thanks for replying. There where no received SIP messages at all just the INVITE being sent but I have made some more progress. The mini does indeed just work. I can do everything that you are supposed to do to other ichat users on the internet. Very nice.
The imac is still playing up but I have got further. I had peerguardian2 installed which unknown to me doesn't need to be running to prevent you for accessing 'barred' IP addresses. snatmap.mac.com is barred in the lists! I discovered this when I saw one of your other posts showed how to turn on terminal logging for ichat. Now that I have turned off peerguardian2 (using the disable filters option) I can make calls to the testbot and see the adverts. I have even done a video conference with the two testbots. I will just uninstall peerguardian2.
However, I can not get a AV chat working to a real user....
In response to your suggestions:-
I have tried all the options for quicktime streaming but will try 1.5Mb/s again.
The ichat bandwidth limit is set to "none". I am in New Zealand and I have standard ADSL (not ADSL2+) 7.6M down 512K up. The mini config is also set to none.
Internet sharing is off.
I have had parallels on the machine but the two interfaces that it installed "Parallels Host-Guest" and "Parallels NAT" are configured 'off' and show as not connected. Is this enough? I will uninstall parallels and see if that helps since I don't use it. I also have VMware's thing installed but that doesn't seem to add any interfaces.
I need to capture a full trace of the imac to other ichat user to see what is happening but will update when I have does your suggested changes or have a trace
Thanks again

Indexing not working correctly in desktop version

We have a tool which generates output as a PDF document. One of our customers has a requirement for this output to be indexed so that they can browse using the bookmark menu at the left of the screen.
When viewing the output document in a browser window (I use FireFox) the links work correctly, and link to the correct page. When saving the file however, and opening it in the desktop version of Reader (typically by double-clicking), the index fails to link to the correct page.
Further investigation reveals a spill-over pagebreak between pages 2 and 3 of our output, and this is what the desktop version of Reader is not picking up when generating its index. The FireFox plugin version picks it up fine.
Our workaround is obviously to tell our customers to open their saved output in their browser window, but this is an issue that needs fixing nonetheless.
Regards,
Stormbrook

Sadly, mentioning things in a forum isn't a report and the chances of Adobe staff seeing it or acting on it are negligible. There is a bug report forum. This does seem to get to Adobe (though they never seem to reply or acknowlege). Clearly an actual bug report would need to give a specific problem PDF, describe what it does, and describe what you think it SHOULD do.
That said, I don't think you are describing a bug. The behaviour of links in Adobe Reader is quite well understood, and there is nothing to fix. Links are always to a rectangular region of the page, and Reader always makes that rectangle visible. It sounds as if your software is generating links that are not making the best use of a rectangle. You say "when Reader is...generating its index" and that rather baffles me. Reader doesn't generate indexes. The index is already present and fixed in the PDF.

Got solution :) Erorr in Latest Desktop Version ?

I have MS 2007 installed in my system,
I have downloaded the latest BIP 10.133 desktop version and installed too.
I got the macro plugged in my word, under the add-ins.
if i load a sample xml, and on clicking the chart or the crosstab or repeating group or the conditional region or format,
i get Runtime error 429.
Actiex component can't create object.
I guess this is due to >net runtime in ms word.
Just want to let you knw , if anybody else also hitting this error.
and obviously expecting the solution from you.
And is the BIp latest desktop tested in MS 2007 ?

Hi Sinem,
Do you know what the problem was?
We have the same problem. I temporary had local admin rights to install BIP on 4 desktops. But now BIP only works when I log in with my account. When some one else is logging on BIP doesn't work and get the same error like you.
It is hard to get local admin rights again. We only get this when we know exactly what is wrong.
So I hope you (or someone else) can help me out..!
regards,
Remco

Robohelp Server 7.0 vs Robohelp Desktop version

hi there,
We have to write help files for our various products.
What are the major difference in server and desktop version.
Precisely, i am looking for anwers of :
1. can we create independent (does not look for robohelp
server to get data) executable files (.exe, .htm) so that we can
link it to our application software.
2. if we buy RoboHelp Desktop, then what are we MISSING...if
we buy robohelp server
thanks for your expert knowledge sharing in advance.
regards,
Rohit Kumar
Decision Support Specialist.
Toronto Rehab Institute
Toronto
[email protected]

Hi Rohit.
RoboHelp 7 client (or desktop) is the tool used to produce
the help documentation output files. It allows numerous output
types to be generated, one of which is Webhelp Pro. Webhelp is
designed to be located on a server, website or intranet. Webhelp
Pro is a version of Webhelp designed specifically for the RoboHelp
7 Server product.
RoboHelp 7 Server takes Webhelp Pro output and publishes it
to a server. It's main advantages are that it allows you to produce
reports of the usage of the help to identify its usefulness. It
also allows you to include standalone files and make them
searchable to the user. This includes PDFs, HTM and MS Office files
but not .EXE files. To be honest I can't see what could usefully be
included in a .EXE file that would be useful to a user of the help.
So in summary, you need a copy of RoboHep 7 to produce your
help output (Webhelp Pro) and a copy of RoboHep 7 Server to publish
the help to the Server and get the usage/search capabilities. If
you don't want these capabilities you can do without RoboHelp 7
Server and still publish Webhelp output to a server.
BTW I'd remove your email address from your post if I was
you. If you don't you'll be offered all sorts of additional
(non-RH) advice involving parts of your anatomy, world peace and
financial well being.

Creative cloud desktop manager non responsive

Trying to update to the new lightroom through the creative desktop manager. the CC manager does nothing the beach ball keeps spinning for hours.
Thanks,
Glenn

Pattie,
Thank You, it works now thanks to your information.
Glenn Glenn Johnson Photography214-923-9477http://GlennJohnsonPhotography.com
From: Pattie-F <[email protected]>
To: Glenn Johnson <[email protected]>
Sent: Wednesday, April 22, 2015 1:21 PM
Subject: creative cloud desktop manager non responsive
creative cloud desktop manager non responsive
created by Pattie-F in Adobe Creative Cloud - View the full discussionHi Glenn- Check out this link and see if it solves your problem:
App doesn't open
Progress wheel spins continually
Pattie If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7466505#7466505 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7466505#7466505 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

After downloading new version of Firefox 4 I am unable to use touch pad for scrolling. I have tried installing and uninstalling the new version but this problem has always been occuring.

after downloading new version of Firefox 4 I am unable to use touch pad for scrolling. I have tried installing and uninstalling the new version but this problem has always been occuring. I do not know how to fix this problem so I always return to the old version.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Desktop version non Premium problem

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