Desktop Workflow: condition is CSQ?

Question

We are trying to build a voice contact workflow using Cisco Desktop Work Flow Administrator, that will create a screen pop. Under the default workflow, we've built an Answered http action that works fine.
However, we need to do some special things based on which CSQ the call went to.  For example if it's CSQ = "Dev" then I'll use one http server, but if CSQ = "Prod" then the screen pop goes somewhere else.
So I assumed I would need to build a separate workflow (not Default) and use conditions.  But none of the available conditions are CSQ.  Is there any way to build different workflows based on CSQ?
I guess if not, I can modify my script to set a Call Variable 1 or something to the queue, but I wanted to avoid modifying the script.
The environment is UCCX 8
Thanks,
Tom

Answer 1

Hi Esha,
Based on plants you can decide whether workflow should trigger or not
for that you could use a Function Module and use that function module to trigger the workflow
the logic inside the Function Module should be like fetch all the plants from the table and according to the plant value you could trigger the workflow using SAP_WAPI_START_WORKFLOW.
that's the case if you want to decide the triggering of workflow
suppose the workflow is triggered and you need to build your logic inside the workflow
Put a condition with two outcomes True and False
if plant value satisfy ur need then you can proceed with your workflow(true)
else put a process control step 'Stopped' and choose cancel workflow
(including all callers) likewise you could stop your workflow if your condition doesnt satisfy your requirement.
Kind Regards
Hari Sankar M