Diamond Wireless and Verizon Partnership Extorting Customers

Hey Community.
I recently upgraded two phones on my Verizon Wireless account through Diamond Wireless.  After some issues with Verizon Wireless Customer Service, I decided to cancel my contracts with Verizon Wireless.  Well, now Verizon Wireless and Diamond Wireless are both charging Early Termination Fees.  I get that there has to be some sort of fee attached for not keeping the contract and for years we have all been told that this ETF is to cover the difference between full retail of the equipment and what was paid at contract start.  Well the breakdown for me is like this...
$400 for two new HTC One's (regular retail is $600 each)
$600 ETF for two cancelled phone lines through Verizon Wireless
$400 ETF for two cancelled phone lines through Diamond Wireless
Diamond Wireless is also requesting the equipment back, which would be an additional loss to me of $400 for the two.
$1800 total in ridiculous fees.
I have contacted Verizon Wireless who claim that they cant do anything about another company's contract.  I have contacted Diamond Wireless who just changes their story every time regarding the breakdown of the fees.  This whole process is nothing but extortion.  How is it even possible to pay more for two phones than full retail value with the understanding that you have to turn the phones back in, which is no where on either contract.
At this point I am involving the State's Attorney General, Verizon Wireless and the owner of Diamond Wireless.  What kills me even more is that Diamond Wireless claims that they are Verizon Wireless' Number 1 Authorized Retailer, but none of this bad reputation is even worrying Verizon Wireless at all.
All I want is to move on and at this point in the game I will be removing all services from Verizon Wireless along with my extended family.  Verizon Wireless is demonstrating through its actions that it doesn't care about its customers as much as it wants us all to believe.  So sad.

I live in Arizona, went to a Diamond Wireless upgraded 4 phones, thought I was getting a good deal, then she swiped my card and said it didn't work. I gave her another and it did work. I get home and 2 days later both cards are charged. I call back to the store and only my sales clerk can fix it and she is not in. Call next day she is there and tells me to wait a day it will probably come off if not call back. It didn't and i did call back and she was off for two days and no one else at that store can help or no what to do. 2 days later I call back and she said she would contact Verizon's customer service and would call me back. 2 days went by with no return phone call. I had to call my bank and dispute the charges, they reversed them for me, but said if the company complained they would reinstate the charges. Then after all of that the sales clerk said my account would not change at all other than going down a little bit because of the insurance coming of the regular bill. End of month my account is an charged extra $90 for new device being used, even though 1 line was charged $30 twice and 1 line wasn't charged, and the last line was charged $30. When I called Verizon they said that is a service charge no matter where I go, and when I said I was not informed, he told me I would have to contact that store but there is nothing that can be done because it is a set service charge, then I asked why one line was charged twice and one line wasn't charged, he said he had no idea but regardless it didn't matter because I owed $30 for each phone so it still adds up correctly. When I said I would just cancel he said okay. I have been with Verizon for at least 15 years and this is how they treat loyal customers, wow. I hung up called my mom and appologized for the $30 charge that would be on her next bill as she was the 4th phone I updated that day, and being on a fixed income, I offered to pay it since she had no idea there would be any hidden charges. I have paid my bill because I am a person who always pays my bills because I worry about owing or being late, but I do not feel it was fair at all. I wish you luck with your Attorney General and if it happens to be Arizona, here is another one for your case.

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    ZhuLee3: Will there be a transcript of all the questions and answers from this chat available for viewing after the session? I think I missed some questions at the start.
    SiobhanF-HP: The chat event begins when you joined. Sorry that you can't see what was said before you joined. I hope to have transcript posted tomorrow or on Wednesday at the latest.
    nc256: Where is the future of printers headed? Does HP have any interesting plans with printing technology? And what’s your opinion on whether or not color laser printing will ever approachthe photo realism of ink jet color?
    JimB-HP: The future of HP printing will be characterized by wireless connectivity to not only computers but to mobile internet devices. In fact, as mobile devices become smaller (think phone or netbooks), the need to print from your mobile device might become more relevant.
    jest1: Am I able to print from my iphone to a wireless printer?
    CraigB--HP: You can print photos from your iPhone to HP wireless printers and it works great in my experience. Go to http://www.hp.com/go/iprintphoto to get the details.
    TEACHER1: Thank you. I printed a page. It shows that wireless is disconnected.
    DavidH-HP: Then you just need to input the wireless settings from your new router into the printer. If your printer does not let you input the settings from the front panel, you can use the CD that came with the printer or downloaded from hp.com to configure the printer again ( look for the option to "add a device" ).
    ZhuLee3: Question about security... if I get a wireless printer, what’s to prevent other people within range of my printer, from adding it and printing documents? How is this configured on the actual printer?
    JimB-HP: The simplest way to secure your printer is to enable WPA-PSK security for your wireless network and to use a security pass-phrase that is at least 12 characters long. This configuration is very safe from intruders for the foreseeable future.
    CameronL-HP: It' is also a good idea to use a unique network name, also called an SSID.
    carolj: I have a photosmart C7180 and I have it hooked up to my laptop (windows vista) when the setup completed the printer was put in networking instead of printers and I cannot access it or move it out of there. What do you suggest?
    CraigB--HP: You might need to uninstall and reinstall. Before doing this, make sure your get the latest driver from the HP support at: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153754&lc=en&cc=us&dlc=en&lang=en&cc=us This is also where you can get a copy of the instruction book.
    wizll: Hi, I haven't done much research in wireless printing, but I'm interested as I currently have my printer set up the old fashioned way where it's connected to a networked PC, but if the PC is off I can no longer print, which is obviously inconvenient. Do hp wireless printers have a web gui you can connect to once it's on the home network, or is it simply all done from the printer's interface. I've seen some old wired network printers that only use the printer's ui and that seems like a clunky use.
    DavidH-HP: Yes, the HP printers which have networking built-in have what we call an "embedded" web server which allow you to configure settings, check status, and have many other features; on some models you can even scan using the embedded web server.
    nc256: Jim: Will color laser printing ever reach ink jet quality for photos?
    JimB-HP: While never is a long time, inkjet printers will, for the near future, output higher quality photos.
    katiepage: If I'm at home, connected to my office network via VPN, can I access my office networked printers?
    CraigB--HP: Yes, when you are connected to the office VPN, you can print to your office printers. However, you will not be able to print to your home networked printers while you are connected to the VPN.
    jest1: If a friend comes over to my house with their laptop and needs to print something, are they able to do this just by authenticating with my wireless LAN (assuming I have a wireless printer set up)?
    CraigB--HP: In addition to authenticating to your network, you friend will also need to install the printer driver for your printer.
    jpszambelan: Is there a wireless USB device of some kind I can connect to my printer if there is no network connection already built in?
    JimB-HP: HP sells an accessory that adds Wi-Fi capability to your USB printer (see http://www.shopping.hp.com/product/printer/inkjet/wireless/4/accessories/Q6236A%2523A2L) Also, many higher-end wireless-routers allows USB printers to be connected to them to allow sharing of the printer from the network. Note that this solution often limits you to just printing and not scanning from the network.
    rockwoodchev: It seems that my computer can find my printer, but my printer can't find the computer, so that "Scan to computer" won't work. What do I need to do in order to fix that?
    DavidH-HP: This can be blocked by security software running on the PC (such as a personal firewall). Make sure that your firewall is configured to allow communication on your local network. You can also unblock specific ports, but the easiest way is often just to allow communication on the local home network. The specific setting varies from firewall to firewall.
    SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
    SSPatrick: Is it possible to print wirelessly to the same HP printer using both a PC and a Mac?
    JimB-HP: Yes -- I do this in my home. I have both Macs and PCs on my network without any trouble.
    Bowman16: Any plans to do this again?
    SiobhanF-HP: Yes we are.
    ZhuLee3: Do all of the experts hang out on the HP community? Will we see you posting there after this?
    DavidH-HP: Oh yes, whenever time permits. In addition to trying to help people, I learn things too.
    JimB-HP: I'm known as Wi-Fi-Guy on the support forums. I hang out there often helping where I can. It helps me be a better designer.
    CraigB--HP: I monitor the forums looking for problems to take back to the development lab for investigation. To date, I have only posted one reply.
    CameronL-HP: I haven't been involved in the past but expect to be more involved in the future.
    SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
    ZhuLee3: Thanks for setting this up!
    SiobhanF-HP: The transcript will be posted on http://h30434.www3.hp.com/psg/board?board.id=Networking
    TEACHER1: Thank you all for conducting this session !!!!
    jest1: Is there an OS limitation to print wirelessly?
    JimB-HP: All the OS versions supported by the printer as supported wirelessly. In general, we are compatible with Macs, Windows and Linux.
    SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in the Networking and Wireless board in the Printers and All-in-Ones forum. We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved. http://h30434.www3.hp.com/psg/board/message?board.id=Feedback&thread.id=525
    Live Forum Closed
    Message Edited by timhsu on 03-18-2009 05:39 PM
    Message Edited by timhsu on 03-18-2009 05:43 PM
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

    I expected this to be released quite earlier. But now that it's in process, I'll wait patiently.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • I have been lied to and Verizon has wasted over 18 hours of my time hanging up on me and placing me on hold with no solution

    On the morning of a charity event that I was running for 350 inner school children my phone asked if I wanted to do an update.  I clicked yes and life as I know it has changed.  The whole charity event was messed up because I had everyone’s  assignment in the phone and the lollipop update made it hard to navigate. One of many things that is wrong is everything I do, I get a pop up asking me if I want to use One Touch Wizard.  No matter how many times I click always use one touch, I have to go through 2 extra steps for every move I want to make on the phone.  I called Verizon and they stated that they are sending everyone new phones because this update was so bad.  However, they cannot send me one because on day 3 after I bought the phone I dropped it and it has a tiny crack in the screen.  This crack has never effected the phone and my problems are simply because of this update. In approximately 18 hours of tech support, I have been but on hold for 15 to 45 minutes at a time with no one coming back until I ultimately just gave up and hung up. Often I was promised a call back and it never happened once.  Again,  I had to call back and start all over.   I would call back and have to start the support process all over again.  Because of all of my time and the data I had to use for updates and such a Verizon rep gave me 1 gig of data per month for 12 months.  I called another time and they said the rep was not authorized to do this because I was on a loyalty plan. So this means that when a Verizon rep tells a customer something you cannot believe it because they can take it back.    The only reason I am on this plan is because I paid for several months while I had a non working phone.  Verizon sent me 18 straight defective phones.  They were deemed defective by the manufacturer.  Verizon has no respect for all the time I wasted and I almost lost my job because of it.  I now have a phone that is effecting my job and my life and Verizon wants me to pay for a new one.  I feel that I am being strong armed and this is a principle thing for me.  I decided to post here before I file reports with the BBB, Attorney General and the FCC.  I look forward to Verizon’s reply.  Thanks!
    Michael
    Personal Information removed as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

    Im wondering why my post hasn't been answered yet.  I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him.  I can understand why my phone couldn't be replaced because of the small crack.  I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems)  but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update.  I dont think it is fair to have to pay that as well. In addition,  because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm.  Verizon has cut this off.  Im very dissatisfied and I have been a customer of Verizon for 13 years.  Im hoping for a response this time.

  • I Returned my Cellphone and Verizon Lost it

    Hi, this happened to me to and is an ongoing issues. Verizon is threatening to deactivate my 6 accounts. I need assistance from here by verizon to fix this issue.   Below see what i have been dealing with.
    1/14/13: I called Verizon & spk w/ Customer Servc as all phone lines were disconnected.  Female rep stated lines disconnected due to non-payment of $599.99 for a Rezound that was not returned to Verizon.  Rep researched & found that phone was indeed returned to Fort Worth, TX & in Verizon’s possession.  Due to their error, I was charged for 6 activation fees & was only given a discount for 3 of the 6 fees.  I don’t believe this is fair. Rep advised that she submitted a Direct Fulfillment Refund Request which would be processed in 24-48 hrs & promised the $599.99 would not be counted against my account & set aside until direct fulfillment has been resolved & credited back to acct.  After spending 2 hrs on the phone for resolution due to Verizon’s negligence, it was known by of call that all proof was provided to Verizon & was evident we returned the phone to them.
    1/26/13: I found the $599.99 charge on my Verizon bill.  I called Verizon & Rita stated that my account was going be interrupted again due to with the same issue. I spent over an houyr with the Finance Dept & Rita explaining my problem all over again.  During the call, Rita stated that on 1/21/13, the warehouse confirmed the phone was returned.  I also received email confirmation from Rita which stated the following:
    Dear {Customer}, It was great talking with you. This email will guide you through the items we discussed.  Thank you for choosing Verizon Wireless.
    Credit Confirmation
    This is a confirmation that your credit has been applied. Your new account balance can be obtained by: Dial #BAL & SEND 24 hours after receiving this email
    During the same conversation, I asked Rita to transfer me to a manager but she said no manager was available. I said I would wait on hold until a manager was able to assist. Half an hour went by & Rita could not fulfill my request, so she asked if I would accept a call back from a manager on 1/28/13.  I reluctantly agreed since I received a credit confirmation from Verizon.   However, I regret agreeing to these terms since Verizon again disconnected my accounts because I missed many business teleconferences due to this. 
    Monday 1/28/13 came & went.  I never received a call back from a Verizon manager as Rita promised.  I was left without an explanation of the $599.99 charge, multiple account disconnections, unjust activation fees, unexplained disappearance of the defective phone & update on the Direct Fulfillment Refund Request.
    2/11/2013: All six of my account were deactivated once again by Verizon. I called Verizon for an explanation but was automatically transferred to Finance Dept.  Melanie advised me that I was transferred due to the non-payment of $599.99.  I stated that the issue was previously resolved because received a credit confirmation from Rita.  Melanie advised me there were no records of such confirmation.  I asked to speak to a manager since I had been going around & around in circles with customer service regarding this issue.  I was transferred to Customer Service Manager Tasha. I again explained my ordeal with the defective phone return & account deactivations related to phone number (626) ###-####.  Tasha said that warehouse had not found the phone.  I then stated to Tasha that this information was incorrect & to refer back to my call on 1/14/13.   She insisted that I provide her the tracking number & advised her that the tracking number was in the system since I received confirmation of this tracking number on 1/14/13.  I do not understand why they say the phone was in their system & take it back saying there is no tracking number nor any phone showing in their system when I received a text message from Verizon Wireless on 8/30/2012 at 900080004004 to phone number (626) ###-#### stating “VZW FREE MSG: Thank you! The defective device you recently returned has been received by Verizon Wireless.”  During my conversation with Tasha, she stated she would activate all 6 accounts & follow up with me by 2/21/13 regarding this incident after Verizon internally investigates the missing defective phone. She confirmed twice that all 6 accounts were being activated & that the $599.99 charge would not be held against my account & stated that she would have another representative submit another Direct Fulfillment Refund Request. I waited on the phone until Tasha confirmed that the request was submitted.
    2/12/2013: I found out that Tasha did not keep her word & reactivate all 6 phone lines.   2 of the 6 lines are currently not functioning as promised by Tasha.  She lied to me & gave me false hope that my accounts were going to remain in functioning status.  Due to this unjust & unreasonable reoccurring issue, I had to call Verizon Customer Service again & waste multiple hours on the phone.  I was automatically transferred to the Finance Dept to make a payment for $599.99 for the defective phone in which Verizon stated they received on 8/30/2012 & was confirmed on 1/14/13 & 1/26/13 that the warehouse received the phone & therefore the $599.99 would not be held against my account.  All this information was previously sent to me from Verizon via Text message 1/14/13. I explained this to not only one but six different representatives in which I spent over 2 hours on the phone during my work hours risking my job because Verizon keeps on making mistakes with my account. Listed are the names of the representatives that I spoke to on 2/12/13 regarding this ongoing issue:  Kevin, Joshua, Scott (Floor Financial Rep), Koni (Customer Care), Josh & Angelina (Floor Supervisor), Josh & Sharae (Irvine Call Center).  I waited a long time to get to Floor Supervisor Angelina because I was not being treated like a loyal & honest customer that I am. I returned the defective phone to them & I have all the proof that I did & still Verizon has treated me like a thief. I was then transferred to Sharae who filled out yet another Direct Fulfillment Refund Request for the warehouse. She explained that she did everything she could & stated that the Finance Dept at Verizon will not activate my other two accounts & that I would have to wait upto 72 hours for the warehouse to get back to her.  She promised a call back with an update who would then call me for an update.
    2/13/2013: I have 2 accounts suspended. No matter what proof I provide as evidence that I sent back the defective phone, Verizon will not comply with me.  The Customer Service representatives have even said they had received the phone & promised to apply the credit to my account. 
    This is very frustrating!!! I have provided hard facts & proof to show that I did my part & returned the phone but they keep disconnecting my lines & they said they have not received the defective phone at the Fort Worth, TX warehouse.  Verizon is demanding me to pay $599.99 for their deficiencies.  I am not at fault.  I have texts, email & tracking proof plus all my conversations are noted in their system that the defective phone was returned.
    I Returned the phone and show all the proofs and Verizon has all the records on file, I should not be paying for mistakes that Version wireless warehouse commits and I need this phone charge of $599.99 taken off my account and credit back to my account for all this loss time that I have spent on the phone with them & all the frustration that this has caused me & having lines deactivated & not all lines working. This is not the way to treat a loyal customer that has been with Verizon for almost 2 years. I have been treated with no respect & demand that I be free of any charges for the phone I returned and for all 6 phone lines for the month of February 2013.

    Defince "everything."  Did you backup your phone before updating?

  • Droid Razr M Kitkat 4.4.2 Update Removes All Wireless and Network Connectivity

    For 2 days a screen has been popping up on my phone urging me to download and install Android 4.4.2 Kitkat. What could go wrong, I asked myself? Oh, brother!
    Before: Android Jellybean has been chugging along contentedly on my phone for nearly a year. I love my phone. It has served me very well. I get a clear and full-strength signal from anywhere in my home using my personal router, and get a signal matching in quality to the strength and distance of Wi-Fi routers when I am out and about. (I previously had an HTC Desire with US Cellular and could NOT get a clear signal of 4 bars except very rarely. Usually I got 1 or no bars. Caveat: I live out in the country.) My Verizon Droid gets 4G network 5 X 5 almost always out here. Let's just say I've been very satisfied.
    After: Android Kitkat is installed. Yay! Oh, phone. Why you no work no more? It's really simple. I have no wireless connection, even though the router is working perfectly and this is proved by the fact that my wife is online in the next room with her computer. I also have no 4G connection. I have no 3G connection. I HAVE NO CONNECTION! I have a brick which I can't even play my games on because they can't connect with the game servers.
    So, first, thank you, Verizon, for sending out a product that has clearly not been properly tested. A casual look at the forums and other websites will show that this problem isn't peculiar to my phone. It's all over the country.
    Second, please patch this pronto! My phone is dead! Dead to me, I say! Unless I have internet connections and the ability to make and receive phone calls, I will have to consider throwing in the Verizon towel and finding a competitor who can actually roll out a successful update.
    All the best!
    PRK

    I fixed it! By myself! Me! Single-handedly! OK, I fixed it by accident after trying every thing that I saw mentioned on these forums regarding the update problems. What worked? No clue. I did: 3 soft resets; 3 switching on and off wireless; 5 forgetting and re-discovering my router and re-entering all the password key info; turned it off and left it off for 2 hours; changed/toggled every state of every wireless and data connection switch 5 times.
    I'm not sure which of these worked. After turning it off and turning it back on after all the above attempts, I had signals. Wireless and 4G. Who knows why. So, dear Verizon, I take back the mean things I said. I'm sure you were trying as hard as you could in a stressful situation. Neither of us was at our best. Let's just agree to let it go and move on. OK? OK?

  • Trouble connecting wirelessly via Verizon FiOS router

    I am using a Titanium G4 Powerbook, OS 10.4.11.
    I have an Airport Extreme connected to a Verizon FiOS router. These are set to broadcast on different channels.
    Our iMac is connected to the FiOS via Ethernet: no problem getting online.
    Other Mac notebooks can connect wirelessly using either the Airport or the FiOS.
    This notebook can connect via Airport; however when logged into the FiOS wirelessly, and getting a strong signal, I cannot connect. Diagnostics tells me "ISP failed"; Airport tells me I have a self-assigned IP address.
    It seems I have some setting wrong somewhere?

    Why 2 routers?
    -- only the AE can broadcast Airtunes
    -- but the AE only has one hard-wired ethernet port (I need one for my imac and one for my ethernet printer)
    -- and the FiOS router's wireless signal is stronger, I can get it in more parts of the house.
    Thus the imac can be on via FiOS while the laptops are on via either FiOS or AE.
    As long as both routers aren't distributing IP addresses on the same schema, should it matter?
    I'll admit it would be easier to use only the FiOS router, but then no Airtunes. And I can't log onto the FiOS wirelessly, as I explained in my original post.

  • XBOX live and Verizon FIOS clearing things up a bit here

    Interested? Call now to add an Xbox to your current service. Or, if you’re a new customer, you can sign up online here and take advantage of a special offer that includes triple-play service with FiOS TV, FiOS 35/35 Mbps Internet service and Verizon voice service, starting at $89.99 a month. The offer also includes a 12-month Xbox LIVE Gold Membership and the “Xbox Halo: Combat Evolved Anniversary” game. Order now – the special offer is only available through Jan. 21.
    The FiOS TV app will become available for download next month.  We’ll be launching the service with 26 channels and we plan to add more.
    ok they aren't adding your xbox to your current service....New customer's are going to be able to take advantage of that new promo "a special offer that includes triple-play service with FiOS TV, FiOS 35/35 Mbps Internet service and Verizon voice service, starting at $89.99 a month.The offer also includes a 12-month Xbox LIVE Gold Membership and the “Xbox Halo: Combat Evolved Anniversary” game. Order now – the special offer is only available through Jan. 21"
    I believe this is online ordering only try to order it online instead of calling in as that is where I personally have been advised
    FiOS TV customers will have access to an app on their Xbox consoles, which will become available for download next month. Once customers download the Verizon FiOS TV app on their console, they can begin watching live streaming FiOS TV channels - without the need to pay for another set-top box. Customers must subscribe to both FiOS TV and Internet services.
    Initially, 26 FiOS TV channels will be available, depending on the customer's TV package
    Customers who order FiOS TV and Internet service will receive the "Halo: Combat Evolved Anniversary" game and Xbox LIVE Gold Membership token within 30 days
    I hope that breaks it down a little bit for everyone

    I am trying gettin additional information regarding how the app is going to work and how it applies to your TV service as to what channels you will have..I'm sure that information will be available a few days before the app is released.
    Ultimate Bundles will have 35/35 and 26 channels on the App
    Extreme HD .......
    Prime HD ...........

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