Didn't receive 10% trade-in bonus for GCU

Store 181.
I traded in 3 games, received the 50% trade-in bonus from this week's promotion, but I did not receive the 10% bonus that I am due from my Gamer Club Unlocked subscription.
To slightly complicate things, I think I threw away the receipt that I was given. I thought that maybe I could print something from bestbuy.com, but this transaction hasn't posted yet, and after looking at previous trade-in transaction that have posted to the website, it doesn't look like the posted transactions contain any sort of transaction number or anything.
So first of all, I guess, how can I go about getting another copy of my receipt? Secondly, how can I get the 10% that is owed to me?
Thanks

Hello downthesun01,
Thanks for being a Gamers Club Unlocked member. We appreciate your loyalty to gaming with Best Buy. Thank you too for trading in your games with us. I am sorry to hear you may have missed your Unlocked benefits.
A receipt would be needed for any support to be provided, so I'll send you a private message so we can get the conversation started.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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I just did a game trade in at the store by my employer and while I did receive the 30% bonus, I never received the extra 10% bonus. I even reminded the employee about several times before the completed trade about this and while he was nice, seemed to ignore what I was trying to inform him. I received the 10% extra on top of the extra 30% on Friday when I did a game trade in.
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Hello cadavis435,
We appreciate you taking the time to post on the forums about your Gamers Club Unlocked bonus. I'll need to view the receipt to further investigate your situation. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
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I wasn't sure if I should just pile on to another thread or start a new one.... I did my first in-store trade today and didn't receive the 10% trade-in credit. I wasn't sure if it would be applied on the card and not show up on the receipt, but I just redeemed the card and the 10% wasn't added. I did give the CS person my My Best Buy card and could've swore he scanned it....

Hey again brandonjf72,
Sorry to hear your Gamers' Club Unlocked benefits might not have been added to your recent trade! As long as your My Best Buy membership information was captured during the transaction, then these bonuses should have applied automatically.
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Earlier today, I had went to Best Buy and traded in a few games, with my gamers club membership included, however when checking my points balance right now online, I don't seem to see anything reflecting the points for the trade in that I had done.
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Good morning after2012,
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Didn't receive 10% trade-in bonus for GCU

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