Difference in UCCX historical reports

'Agent summary report' is showing average talk time "00:02:45" and when I manually calcuate the average talk time from the report "Agent state detail report" (by adding the total talk time and dividing it with total number of calls) it gives me average talk time "00:02:42". What could be the logic of this difference.

MB5B and MB51 is different report in material document list.
MB5B - Stock on posting date
This material document report is used to display the output for material document example,
Plant TEST test plant
Material TH1
Description TEST MATERIAL
Stock on 01/01/0000 0.000 PC
Total Receipts 29.500 PC
Total Issues 3.000- PC
Stock on 12/31/9999 26.500 PC
SLoc MvT S Mat. Doc. Item Pstng Date Quantity BUn
TEST 101 5000003029 1 12/23/2009 1.000 PC
This report similary you can use it as MMBE stock report but only difference is here also display the material document number , total stocks and issue.
MB51 is used to display the Material document list based on the material and plant
Not possible to view by material vise total receipt stock and issue calculation .
this is only displayed material document number with respect to input parameter like material and plant.
Material number vise sort out is not possible like total receipt and total issue calculations
For example,
Material Material Description Plnt Name 1
SLoc MvT S Mat. Doc. Item Pstng Date Quantity in UnE EUn
TH1 TEST MATERIAL TEST test plant
TEST 101 10000019 1 02/03/2010 1.000 PC

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Not able to generate UCCX Historical Report of one agent

Dear All,
I am not able to generate the UCCX Historical report of the agent as the Historical reports of the agent is generating upto the Feburary 2013 but we are not able to view the Historical Report of March 2013 and onwards, the realtime reports are generating and the agent name is added to the Active Directory only once, help is required in this regard.
Best Regards,
Durraze Khan

Rajesh,
Put a breakpoint and try to debug the report step by step.
You will findout the reason very easily.
Whenever you have a select and are trying to append into an internal table, keep checking your internal table if it is been populated with the correct records.
This way, you will findout the cause and can correct is accordingly.
Thanks,
Suresh Ganti

UCCX Historical Reporting - Transferred Calls

Hi All,
I've hit a brick wall in a UCCX script I'm currently working on. My client has requested stats on where agents are transferring calls. It's an operator-type position and it's fairly important to the client that she be able to guage the call volume to particular extensions.
I've gone through the majority of the standard report templates in UCCX Historical Reporting but haven't found anything suitable. I did notice that the "Agent Call Summary" report states the number of transferred called by a particular agent but not the extension the call were transferred to.
Any advice would be greatly appreciated!
As always, thanks in advance.

What you want is essentially a custom cradle to grave report. I'm sure there are reporting packages that can do this but they are quite spendy.
You basically want to tie a UCCX session to the CDR records from the CUCM; if you are familiar with SQL that shouldn't be too much of a challenge. The trick is automating it.

UCCX historical reporting

Hi,
I have one query regarding uccx reporting.
In uccx suppose any user is configured as UCCX agent and he is not login in CAD, if user gets call in his ACD extension, will that call detail
be availabe in uccx historical reporting.
Regards,
Dinesh Joshi

Hi.
This post belongs to the Contact Center session.
Anyway, what do you mean that the "user is not an available choice"? Does the user have an account in CUCM?
G.

UCCX Historical Reporting Automated Install

Does anyone have any pointers on how to automate the install for UCCX Historical Reports? 7.01(504)

Hi Lisa
1) That report shows the hour period that had the most incoming calls to the whole system. That means all CSQs... what report are you comparing it to? That report may be for a single CSQ that is busy in the afternoon, where the total for the system is higher in the morning.
2) No, there is not. You would need a custom report to produce this if it is important.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
Please rate helpful posts...

UCCX Historical Reports client on my pc with two clusters 7x and 9x

I have two separate clusters, a 7x running UCCX 7x and we are building a new 9.1 cluster running UCCX 9x.
Can I install the new 9x UCCX Historical Reporting Client and talk to both clusters? I don’t think both old and new HRC clients can be installed on same pc, or can they?

Why would you use HRC with version 9.X? Is CUIC not an option?

UCCX Historical Report Chart Time Units

I'm running a UCCX historical report that charts each agent's logged in time in seconds. I'd like to make the report's chart as easy to read as possible. Is it possible to change that X-axis unit from seconds to hours instead?
Thanks!

You'd have to modify the Crystal Reports file (.rpt) to do logic to change it. Otherwise, no, not that I am aware of.

Can Microsoft SSRS or IBM SPSS be used to customize UCCX Historical Reports?

Hello,
I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.
As I have limited knowledge on those products, wondering if someone else can provide some information on this.
FYI, I posted this on Developers Forum too, still waiting for responses.
Thanks,
Kapil

Hi,
if you want to keep the Historical Reporting Client provided by Cisco, then I am afraid Crystal is your only option.
If you don't mind setting up a separate platform, then you can use anything capable of talking to an IBM Informix server.
G.

UCCX Historical Reports Doubt

Hi ,
I have telephony setup running on CUCM 9.x integrated with UCCX 9.x.
Everything working fine and I can generate the Historical reports.
I have some doubts for generating the reports which is mentioned below.
1. Need to generate the agents abandoned calls,Placed calls and missed calls in a single report.I know i can generate these information's in two reports ,but required all this in a single report.Will it is possible?
2.When generating reports I required only external numbers information not required to show the internal numbers on the reports.Is there anyway I can uncheck the internal number while generating the HR?
Thanks inn advance
Nithin Louis.

Hi Nithinpro,
Answering your two question, there's not way to custom the information displayed in the HR report type.
One option to custom report is running Microsoft Silverlight but is not a easy task.
Check this link:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
Regards

UCCX Historical Reports Not Accurately Filtered by Agent Name

Hello, we're having an odd problem when running our historical reports. When we filter a report by Agent Name only a couple of agents have any records. However when we filter the same report by skill or CSQ name the records for all agents are present, leading me to think that the records are not being tagged properly somewhere in the database. Has anyone seen this before or have any suggestions for resolving this?
For an example, if I run the Agent Call Summary report and filter by all of my agent names, I only get records for 3 people during the reporting period. If I filter based on CSQ name I get records for all 25 agents.
We are using UCCX version 8.02

I'm also having agents show in the filter list that are no longer in the system, and in at least one case reports filtered by a skill report an agent who is not assigned to that skill anymore. Are these symptoms a result of configuration in some way? I'm starting to feel like the reporting is buggy in this release.

Uccx historical reports installer for win7?

we have a uccx version 8.5 and the installer it has for the historical reports only support windows XP and vista. i need one for windows 7 but i cannot find it in the cisco download page or maybe i just missed it. any guidance is much appreciated. thanks.
regards,
ramon

Hi Ramon,
The installer for HRC is the same for all Windows OS. This is downloadable from Tools >> Plugins from the CCX Administration Page.
The support for Windows OS is mentioned in the Compatibility matrix for the CCX in the link below:
http://tools.cisco.com/squish/f7BAe
What is your exact version of CCX? Here's the list of Windows OS supported for HR Client with CCX version 8.5 (base) to be run on:
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release Notes)
Win XP Professional SP3
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate and Business)
Windows 7 (Ultimate)
Windows 7 x64bit with WoW64(Enterprise)
Keep in mind, Windows 7 Professional is not listed above. You've to be running the plugin you download on one of the above and it should work fine.
HTH
Please rate helpful posts !
Regards
Gurpreet

UCCX Historical Reports

Do any of you know whether custom reports/queries configured using the Historical Reporting plugin with UCCX can be saved when you upgrade from IPCX 4.x to UCCX 5.x? We are finalizing the SoW for Compass Group and that is one of their questions. The Supervisors want to know if their custom queries will work after the upgrade. I'm assuming they will have to download the new Historical Report plugin after the upgrade?

You will have to re-install the new version of HR, if they have altered their list
of standard reports you'll have to save the .xml file and load it back into the new version.

Uccx historical report having RNA

Hi All,
We have a requirement to pull a report which has to provide the details of the call not answered by the agent(RNA).
Report must have the following details
1.Agent Name
2.Calling Number(CLID)
This will help us to call back the customer for the unattended calls
Highly appreciate if some one can help on this...

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/uccx801HRug.pdf
This link is to the Historical Reports User Guide which provides a detailed decsription of all the available "canned" historical reports in the system.
If what you need is not here, you can also create custom reports.
Here is a link that shows how to do that:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf

UCCX Historical Report - Scheduling Report Error

When scheduling a Historical Report the below errors are returned at time of schedule.
0 ERROR Mar 18 2014|00:00:27 Writer FileMapping = 000000E8, GlobalAddress = 00220000
1 ERROR Mar 18 2014|00:00:31 10644:PrintDBConnectionString:pwd not found in Connection String
2 ERROR Mar 18 2014|00:00:32 12040:PrintDBConnectionString:pwd not found in Connection String
3 ERROR Mar 18 2014|00:01:21 10644: Exception while exporting report ICD_Contact_Service_Queue_Activity_Chart_en_US
4 ERROR Mar 18 2014|00:01:21 10644:LogComError: the error is = Code= 80043ac1, Code Meaning = IDispatch error #14529
5 ERROR Mar 18 2014|00:01:21 10644:Source=Crystal Reports ActiveX Designer
6 ERROR Mar 18 2014|00:01:21 10644:Description=
7 ERROR Mar 18 2014|00:01:21 10644: thread in Export method:Exception occurred for report I
8 ERROR Mar 18 2014|00:01:21 12040: Exception while exporting report ICD_Contact_Service_Queue_Activity_Chart_en_US
9 ERROR Mar 18 2014|00:01:21 12040:LogComError: the error is = Code= 80047e41, Code Meaning = IDispatch error #31809
10 ERROR Mar 18 2014|00:01:21 12040:Source=Crystal Reports ActiveX Designer
11 ERROR Mar 18 2014|00:01:21 12040:Description=Unknown Database Connector Error
12 ERROR Mar 18 2014|00:01:21 12040: thread in Export method:Exception occurred for report I
Not sure if related to strings 1 & 2? If so, I have no idea what the pwd is...

Have you tried changing the password of the Historical Reporting User?
Tool -> Password Management

UCCX Historical Report Login Error 5051

Hi All,
Have installed the Historical Reporting tool (version 7.0.1.504) to a users' desktop PC and virtual PC, howevwer she receives Error 5051 when trying to logon. I also receive the same error although I have no problems from my own PC. Likewise, the user in question has managed to logon to the application from someone else's PC. The application has been uninstalled and re-installed but to no effect.
Are there any log files on the server I can check to find the cause of Error 5051?
Are there any ODBC settings I can check?
I have multiple users who use the same application from the ame installation with no problems. This is the first instance of this problem.
Any information greatly appreciated.
Thanks
James

Have you seen this yet?
http://docwiki.cisco.com/wiki/A_Database_Connection_Error_5051_error_appears
-Steven

Difference in UCCX historical reports

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