Digital authorisation issue

Hi
Until 10 days ago I was able to download ebook from the library using Adobe digital and Overdrive onto my samsung tablet.  Now when I go to put a book on my tablet it asks for my Adobe ID and password, when I enter this information the area to send it is greyed out.  I contacted the library and they looked into it as did overdrive.  It seems to be an adobe issue.  I went to the live chat and they could not help and they suggested the forum.  Upon reading the forum I see that my issue is not unique.  Have you changed something in the past 10 days?  I sure would appreciate some help and resolve to this issue.
Many thanks
Sherri Michell
[email protected]

Hello golfernut82,
Thank you for purchasing digital download games from Best Buy.  I am sorry that you haven't had success thus far with the download part of the transaction, but I would like to work with you in getting to the bottom of it.
So I can assist I will be sending you a private message to you to gather additional details.  Please review this and reply and I will take the next steps to ensure you are able to enjoy your game.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
 Private Message

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