Directly contact Apple
Hi All
Is there a way to directly ask a question of an Apple support person via email, or is all help/support community forum based? I have a few relatively simple questions that I would rather post to someone dedicated to the area in question.
Whilst there are many very helpful people in the communities, I see way too many threads in the Apple forums that descend into elitist arguments (something I'd like to avoid) and it's very difficult to see any response from Apple themselves - the source of truth.
Kind thanks (and apologies - seeking understanding),
Sam
Do you really have to post? Depending on where you live, the best place to go would be an Apple Store or an Apple premium re-seller for it would appear you want one to one attention.
Otherwise it would do no harm to pose your question in the appropriate columns and see what answers arise. You don't have to take notice of them and you may be lucky.
Similar Messages
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I'm exhausted of trying to find a solution to a problem created by Apple. I have moved to icloud following all your instructions and now I can not use my mobile me e-mail address. I can not activate icloud because when I put my e-mail address it answers that somebody is already using my address. I have my old e-mails, but I can not receive any e-mail or send them.
I have contacted Apple Technical Support in Spain and I was sent an e-mail saying that I have to call a phone number and when I call it is always an answering machine who answers that says that I have to pay 50€ for a consultation or wait for 10 minutes. When I have made the consultation it was never mentioned that I have to pay 50€ for a phone consultation. If I don't want to wait I have to pay for the Apple Tecnical Support which cost 250 €, this was not mentioned in the technical support page.
Can somebody let me know how can I contact Apple in another way in order to talk with a human being or chat directly? I was very happy just using my mobileme e-mails, I didn't need any clouds and I was force by Apple to registered if I want to continue using my mobileme e-mail address.Sandra,
See this Apple support document for information on reporting an issue with your iTunes purchase.
http://support.apple.com/kb/HT1933
B-rock -
IS IT OK that a newly purchased iMac -intel Lion- gets So HOT That it smells like Burnt Plastic,Not Warm but Hot!!??.. Just only by using safari-reading mails or newspapers- And playing Radio with VLC??!!!!...Or i must throw it away before it explodes??!!...Since Not possible to contact direct Apple to replace it !!!!..-they send me automatically from one adress to the other And No reply!!.THANKS!!
I don't know where you live or what you're talking about being sent from one address to another. Your iMac has a 90 day warranty with tech support and service, if needed. Apple has toll-free phone numbers in the US. You call that number, get to speak to a tech, give that person your computer's serial number and describe the problem. I suspect that there are similar arrangements in other parts of the world. That is "direct contact" with Apple. Have you tried to do that where you live? Wny are you trying to communicate in writing (by e-mail?)? In addition, if you don't have Apple Care you should immediately purchase it if you're still eligible. It'll extend your warranty to 3 full years.
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Hello:
I need your help.
I placed an order on October 26 and Apples telephone sales people kept making mistakes and the computers were cancelled or shipment that came here was refused, as I was told to do so by the sales people.
Now the item costs more. I should get the correct computer for the price it was at the time I started to order it. Or a possibility could be that I order the items under the new price but Apple should send me a Promo Savings code so it will be at the price it was when I originally did my order.
Which should have been a Macbook Pro with these
Specifications
· 2.4GHz Intel Core 2 Duo
· 4GB 667 DDR2 SDRAM - 2x2GB
· 160GB Serial ATA Drive @ 7200 rpm
· SuperDrive 8x (DVD±R DL/DVD±RW/CD-RW)
· MacBook Pro 15-inch Widescreen Display
· Apple USB Modem
. Backlit Keyboard/Mac OS - U.S. English
· Accessory Kit
· AppleCare Protection Plan for Macbook Pro - (w/or w/o Display) - Auto-enroll
Will Apple honor my order at the original cost?
Apple charged my credit card with the amount of an incorrect order, when will Apple adjust this with a credit?
The original order number with all the mistakes was
Order Number:
W32330026
Order Date:
26 Oct, 2007
How can I contact Apple directly to notify them about this and have them get me the computer at the first amount I was going to get? Please help me. I'm disabled. I can't do much. I've been saving to buy an Apple computer for a long time.Luciano,
If you ordered the machine with 4gb of ram direct from Apple, then they did you a favour by messing up the order.
You will save much more money by ordering the machine with 2gb of ram and then purchasing ram elsewhere. For example - www.Crucial.com - compare the prices of the ram from them and then from Apple. The ram supplied by Crucial is made by Micron who also supply Apple with the same ram, so you could spend less and get exactly the same chips.
Good luck.
PS - the Crucial ram warranty is lifetime as opposed to Apple supplied ram which is only warranted as long as the computer is.
Message was edited by: Rajesh Sharma -
How Do I Contact Apple Support Directly?
Can anyone tell me how I can contact Apple Support directly? I've looked all over the Help website, and can't find it. It's almost as if Apple wouldn;t want you to find it. I have a free tech help support session within 90 days of my IPod purchase that I want to use.
WARNING! 1-800-APL-CARE is the phone number for the AppleCare Support. If you didn't purchase AppleCare with your iPod, then there may be complications. See details on this page:
http://www.apple.com/support/products/applecareipod.html
If you don't purchase the AppleCare with your iPod, then you get exactly one tech support phone call. Details:
Every iPod comes with complimentary single-incident phone support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod. With this plan, you get direct access to Apple experts for answers by phone(2) and anytime access to web-based resources.(3) Should your iPod or the included accessories need service, Apple-certified technicians will repair it or provide a replacement using genuine Apple parts.(1)
AppleCare for an iPod is only $59 - gives you up to 2 years of tech support. -
Tried to reset an error that my Id is disabled. Have.seen this to be a problem for other iPhone users. Any advice on correcting or contacting Apple direct? Thanks
Try contacting iTunes store support here: http://www.apple.com/emea/support/itunes/contact.html.
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I just bought new iphone from apple store from few weeks only but now i cant even make a phoen call and everytime i try to open "phone" function, it just error and stop on that page without any response.
So i tried to close that app and re open it but it doesnot woek i couldnt do anything means i have phone but cant use it as phone.
And i couldnt even contact apple staff through internet and phone call.
I need to talk with apple as i didnt bought it from dealer in Thailand so i cant take it to dealer service center, apple, please support me in this case urgently.
Thank you.Basics from the User Guide are restart, reset, restore from backup, and finally restore as New. I suggest you try ALL of these steps if your phone continues to have problems.
If after ALL 4 steps your phone still doesn't work, you've no choice but to have your phone serviced by Apple. As you've found out, the iPhone warranty is NOT and has NEVER been international. You'll have to send your phone to someone in the country of purchase to bring your phone into Apple--and then to have that person send the phone back to you. -
I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.
Good day BenithaK,
Once you have changed your Apple ID, you need to set it up for use in the various systems such as iTunes, the App Store, etc so it can be used as intended. This article shows how to do that -
Apple ID: What to do after you change your Apple ID - Apple Support
To change your iTunes billing information for either Apple ID account, follow the directions in this article -
iTunes 12 for Mac: Manage your iTunes Store account
Thanks for using Apple Support Communities.
Safe computing,
Brett L -
I keep getting emails for another user; can't seem to contact Apple support about this
Hi there,
I keep receiving emails for someone called Amanda to my email address. These are not spam emails; it seems like someone called Amanda is signing up to reputable websites using my email address. So far, Pinterest, Educreations and a women's magazine have sent me emails to confirm my membership. There doesn't seem to be anything suspect going on: they're all respectable websites, and they're always addressed to Amanda. I was also receiving confidential emails from a legitimate business with invoices etc. a while back.
I'm confused as to what would be the cause and/or point of this. It seems like a very benign way to spam/scam somebody. Is it possible (I feel ridiculous even asking this) that emails can become crossed like telephones? I know, I know, it's a stupid question.
I'd like to contact Apple Support about this, but I seem to be going round in circles on the website. Unless I have AppleCare (mine is expired) I can't seem to get in contact with anyone. Can anyone help me or point me in the right direction?
Thanks!You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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ssince updating my IPad to IOS8 Safari does not work properly ie Marriott website it tells me no server is available yet Google works and other web search have the same problem when is Apple going to get fixes out soon I hope.Also why can't we contact Apple direct on this matter ?
Try some basic troubleshooting steps. Clear Safari, force close the app and reset the iPad.
Go to Settings>Safari>Clear History, Cookies and Data.
In order to close apps in iOS 8, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
There re are ways to contact Apple directly. Look here for help.
Contact Apple for support and service -
Hi! My name is Nazım . I live in North Cyprus. I’ve got Apple Ipad 2 and Iphone 4. My ıpad2 is iPad 2 Wi-Fi + 3G: Serial number: DQTFFVC1DFJ3., IOS 5.0.1 (9A405), model MC775LL .my itunes is last version. I bought my ipad from America.
I’ve recently bought Philips DC390 from Apple Store in Oxford Street. Althouh Philips dock 1 seemed to work properly (charged and player). The second dock isnot compatible with my ipad2. It didn’t work(play),It charges though.
I sended e-mailed to Philips.uk for assistance. They recomend met o reset my ipad2 to see if this clears any issue, but it does indicate a fault with the unit. It didn’t work either.s(everal time Ireset my Ipad2)
In addition to this, I contacted Apple support.UK on 22nd December 2011-12-23. I informed about the problem was likely to be with the apparatur.However I tried my father’s Ipad2 last night.software is the same my Ipad2’s IOS 5.0.1 (9A405), to my surprise it worked properly. I’ve already reset my ipad2 several times but it didn’work.
I would be grateful if you could make me some recommendations to sort out the refered my problem.Hi Nazim
This is a user to user group. There is no-one from Apple here.
Use this link to contact Apple directly. -
I have an apple id and also have the credit card details in it. I am trying to buy credits on Viber, but it is not purchasing and telling me to contact Apple iTunes support center. What do i do now?
Contact Apple iTunes Support Center as directed in the message.
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I have a number of serious issues regarding LPX and need to contact Apple, info welcome
Hi Apple Community,
I have been using LPX for a few weeks now and I have run into a large number of issues, some of which are completely game-breaking. I was shocked to see that there is no support contact at Apple for Logic Pro- I was simply redirected here.
My issues include-
Logic's visual meters lagging while 3rd party AUs cope just fine
Several severe instances of automation triggering late, particularly and somewhat cripplingly involving the gain plugin (and yes I do have sample accurate automation on the correct setting)
Inconsistent behaviour playing back samples in library (samples will sometimes not play at all and I have to press keyboard shortcut again, or sometimes will play after a 1-2 second delay)
Windows simply disappear after changing desktop 'spaces' and must be maximised by right-clicking icon in dock
Plugin windows are sometimes unresponsive and must be closed and reopened
Upon googling I found this post over at gearslutz.com-
http://www.gearslutz.com/board/logic-pro-x/855046-logic-x-9-automation-completel y-broken.html
It seems this very experienced user has done some thorough testing and discovered massive problems with Logic's automation and plugin delay compensation. Not good.
I'm sure I need not go into detail about how difficult these issues are to work with collectively. I would greatly appreciate some time from an Apple employee regarding these matters.Dan
I would greatly appreciate some time from an Apple employee regarding these matters.
Just so you are aware why asking for help directly from Apple here will not achieve that aim, please read the following...
https://discussions.apple.com/docs/DOC-5671
Other users like Pancenter, will try to help as best they can, here...but as for Apple itself, you need to contact them directly rather than via this forum. -
Why do I have other people I cloud on a brand new iPad bought direct from Apple
hi
i bought my husband a new ipad direct from Apple and when we go to set it up it has 2 other peoples iCloud details on it. We don't know who they are and considering its brand new it doesn't make any sense. Has anyone else had this issue? if so how did you resolve it please. I have tried to get in contact with my supposed contact person at Apple but he has not replied. When I ordered them he told me to contact him for support
thank youas I said something is NOT right
your iPad is NOT new if it already has an Apple id attached to it
try putting the serial # into this genuine Apple Tool
https://www.icloud.com/activationlock/
and see what it tells you -
Does anyone know how to go about contacting apple directly by e-mail? I am trying to figure out how to charge the battery for my ipod mini and it was only able to charge once. I have only had it a couple of weeks and cannot seem to find any help.
I posted a message on the board here, but never got any help. Just thinking that maybe the "company", would be able to help me solve this problem?
Any help is really appreciated.............I was able to charge my ipod once when I first got it, but now it won't work. I really don't know alot about computers so when I read the information about the batteries etc... I get really lost.
When I plug in to the computer and the ipod, it says "do not disconnect", then it will open my itunes, and begin updating (even when there aren't any updates to be done). After a few minutes, it will say "ok to disconnect", and it doesn't charge the battery. When I first plug the ipod in it shows that the battery is re-charging, but it only lasts until the updates have completed (a few minutes... if that). The battery is showing less than half full.
Thank you so much for getting back to me..... Like I said I don't know alot about this stuff, and I feel really lost. Thanx again.
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