+++  disappointed in Adobe

Im disappointed in Adobe for not listening to developers
elsewhere in the world except for United States.
I need to use the emulator to test making Kisekae and AU by
KDDI mobile phone menus. I cant test it! Yea, you have listed a
SH903i, but i cannot use the navigation keys to see focus actions
on the key events. Very pissed as we need to use the another tool
given to Content providers (kisekae and arrange ucp tools) which is
time consuming. Japan is where the money is - not United States. I
think that you should listen NOT only to American developers but
also where you have more flash preinstalled on mobile devices in
Japan.
Wake up. im getting frustrated as labor is costing money
developing such apps. Cant believe Im wasting my time typing
something that you should have prevented from being written.

Hi Imodejon,
We listen to developers worldwide, not sure why you think
it's only in the US? There's a dedicated mobile evangelist in
London who is focusing on Europe and the Middle East and I'm
focusing on Japan, APAC and the Americas.
I'm assuming you're referring to a lack of certain support
for SH903i in Adobe Device Central CS3. Can you provide more
details of what you're trying to test for au KDDI phones? You can
email me directly (bperry at adobe dot com) and I can forward your
info to the Device Central authoring team to get answers.
best,

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    ⦁    There is a way to distribute a number of layers by their centers. But there's no way to achieve more common for web-designers task - distribute elements with constant margin. It must be there)
    ⦁    Often have to deal with a lot of smart layers, which, in fact, should not have to be so, but had to because of the need to change the filter or distort it, retaining the ability to edit it. We have to work with it as a separate document, blindfolded, which is often very uncomfortable. Why not add the ability to edit it in isolated mode, as in Illustrator, in the same document in which it is located? Or give an option to apply smart filters to not-smart objects. Please, concider this change, it's one of most significant changes have to be done to this program. The way it is now is not smart enough)
    ⦁    Blending (layer) styles. Why are they limited so strange? Why can't shadow be wider than 255 pixels? It's too strange. + when you make huge-huge banners you have to make elemnts smaller, turn them to smart layers and scale up to acheve effects size as needed. Strange. And must be solved.
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    ⦁    When you transform object that has layer styles those styles transform too. Where is an option to let them remain the same as before transformation???
    ⦁    The only way to crop layer is to make a mask and hit delete. But if layer goes outside the borders of document there will be areas that will remain after this. Solution - we need layer crop tool. Really need
    ⦁    Why we can add as many raster masks to the layer but can't do the same with vector masks? Why?
    ⦁    in CS6 adding adjustment layers and their editing are on two different tabs. It's very, very uncomfortably! Better make it as it was before.
    ⦁    When you transfer layer to the group, simply draggin'n'droppng it on the group icon - why, why does it falls all the way down to the very bottom? Where is logic???
    ⦁    Guides and notes. When we create multi-layered designs (each page of site in own group) both guides and notes are global (are not linked to certain group or layer) and in process of designing we have a mash with a huge amount of rulers and it's already impossible sometime to decide - what page is this guide related to? Solution - Illustrator-like guides represented by spetial kind of layer. I think one such layer must hold a few rullers (as well as notes) at one time.
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    ⦁    same happens with rotated text layer. You click outside of it, but inside it's frame, and... You select it and enter editing mode. Annoying.
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    ⦁    Elemen-variable or instance copy. Yes, yes). Emagine - we have 10-pages site in one psd. On each page we have such a common for all the site elements as menu, footer, ui-elements and so on... Client wants to change something little in one of those elements, and.... You have to perform HUGE work replacing all this elements on all the pages... Scared?) So I think instance copies of layers and groups will become must-have in serious designer's arsenal as well as color-variables
    ⦁    Free-transform tool. It's not too useful now. I see at least two big downsides - resempling algorithm destroys image quality. And most important - when you get out of presets to custom mesh you have no any option to customize it. Moving corners does not affect their handles. Operating with this mesh is very uncomfortable.
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    ⦁    Font preview. When we hover over font in drop-down list the text we are working with must be displayed in the font we hovered. Like in ms word. Fast and easy method to preview what we want
    ⦁    + I think it's necessary to have ability to change regular "sample" preview text with something different. I think also that when we select a pice of text and change the font "sample" must be swapped with selected text. No sure it will work well and fast, but it would be a nice feature
    ⦁    In all Adobe programms we have some fonts that has no Cyrilic and hieroglyohic sybols, but there are avilable even for free vertions of those font with this symbols. For example Stencil. I think it have to be fixed.
    ⦁    In text parameters we have no ability to add dashed underline to text, change it's color. In Web it's very common task, so why isn't it here?
    ⦁    Anti-aliasing. There are a lot of browsers, each has own anti-aliasing filter. But when you design anything in Photoshop and after see it in real life you see something different! Fonts are smoothing differently, and Adobe has no any anti-aliasing model that will emulate any of browser's real-life anti-aliasing. It must be concidered as a thing to change.
    ⦁    + we have the same with underline! Very often we see fat strange underline where in browser it must be thin 1 pixel line. Not good...
    ⦁    Pixel-perfect text. I said about it already, but... We really need it, I repeat)
    Shapes and vector.
    ⦁    Symmetry tools. We really need it)
    ⦁    While editing one point's handles on bezier curve you can see only handles nearest to this point. Why isn't there an option to show them all?
    ⦁    Custom shapes. I understand why they are separated buy setst, but why does dialog this stupid annoying "do you really want to replace this set with another" appears every time you change the set??? And why can't we review all the sets in the same time?
    ⦁    Procedural shapes. When you create a shape you often see that wrong paremeters were chosen, but you can't change it already. You have to delete that shape and draw another. We need a posibility to chage shape parameters after creating figure.
    ⦁    Scaling shapes and moving points. It's a pain when you scale a shape that's exactly (for example) 50*50 px, but because of pixel snapping the size is dancing about 30+31, or 31*30... It currupts the shape.
    ⦁    + you will have the same behavior while moving point. Sometimes it's must-have options, sometimes it really get a nerves.
    ⦁    BUGGEST fail with paths and shapes. If a point of the shape is placed initially it the middle of pixel you'll not be able to snap it to the pixel grid at all!!! It will always move at least 1 pixel in any demention, but will never be snapped properly. Fail, really)
    ⦁    When you select a shape layer and try to do a region selection over point on the path, and accedentaly click on shape layer below that, you will be switched to layer below immendately! It's ****ly annoying!
    ⦁    While drawing a shape new points don't snap to already existing ones. Same happens when you just move a poit. It seems to me Illustrator-like snapping will be pretty handy in this situation
    ⦁    + We really miss snap on bezier handles!
    ⦁    I tried to round a corner of path. And I can say sometimes it's even impossible to do, it's all manual. Maybe add a "chamfer" tool for vector layers?
    ⦁    We really need an analog of Illutrator's pathfinder. Of cource, Phoshop is not a vector program, but if there are vector tools they must be comfortable and overall.
    ⦁    I really want to see a way to merge two or more shape layers to one preserving shapes buy themself. I'm sure it's good idea
    ⦁    There must be an option to preserve handles position of neares point of path when we delete on of them. Now Photoshop tries to preserve shape, but in a lot of cases it currupts whe path we are working with.
    ⦁    We need more, and different, anti-aliasing models for vector shape. Same as for the text.
    ⦁    Masks. There's very poor functionality. For example, we can transform selection, but can't transform vector mask applied to layer. We can't add/substruct/do anything alse with it what must normally be able to do.
    Additional notes about performance and usability
    ⦁    Moving canvas. Why when document does not fill all the canvas we can't move it around? It's so stupid and uncomfortable...
    ⦁    Scroll bars. Who uses it? It's not usefil but takes a space. I think it's better to remove it or make them thinner
    ⦁    When you save document the path we saved last one must be default.
    ⦁    Changing extension must be more (much more) fast and easy. When we type extension in save dialog we well save document in psd, and it does not mean whatever we had type - png, jpg or something other. Why so stupid?
    ⦁    Save for Web dialog is not easy to use at all. Why can't we define a preset for all the slices at once or just apply it to each slice? The default gif preset is to unuseful, and changing it is a pain. I think it really worth to redisign this dialog.
    ⦁    Placing instrument settings in prefereces dialog (such as "snap vector shapes" or "image interpolation" is very, very wrong idea! All that settings must appear on the tool settings panel, otherwise it's very uncomfotrable to use
    ⦁    New representation of shape layers is very uncomfortable. Bring it back as it was - just solid color layer and mask on top of it.
    ⦁    Control-Alt-Z, Control-Z... It's very annoying when you undo with Control-Z, want to return, press Control-Shft-Z and nothing happens. Stupid behavior. Undo and Stap backward commands must be the same, with same hotkey.
    ⦁    When you try to drag n' drop a layer holding down Alt to copy it, and it's already placed on top of the layer stack you have no ability to copy it on top of original one. I think it must be fixed
    ⦁    Selecting any layer near selection frame of another layer is impossible, cursor turns to rotation/transformation mode.
    ⦁    Working with transformation box is a real pain. For example, when we try to move any little tiny layer we can't, becose or you start to move ancor point (that we don't do very often) or you start to transform layer. Very inconvinient.
    ⦁    When we grag layers from one document to another from layers panel we must always detach one document's windows to be able to do it. If we do the same moving the layers with alt held down we can transfer the between documents in different tabs. I think in both scenarios there must be a possibility to move them without need to detach window.
    ⦁    I think PS really needs advanced snapping system, much more advanced and smart than now. You'll laugh, but take a look at google's presentation maker, even it's snapping system much more advanced than what we have in Photoshop
    MOST IMPORTANT CONCEPT.
    Here I want to talk about how to make complex work more logic and easier. It's bold (maybe) concept, but believe me, it worth to make it reality. So...
    ⦁    Blending options. They have fixed, strict order that may not be changed. That limits our opportunuty to combine them, that makes impossible to acheve some complicated effects we want. I propose you the following:
    Blending options, each one, will be represented as an independed effect. We can change their order and amount, copy, delete, add, hide, hide with masks, do anything we want. Exactly the same possibility as with smart objects. And here we go to...
    ⦁    Layered logic. To be honest, all those blending options and smart filter (remember what I said about their new concept hereinabove) are just sub-layers, but they are represented differently. It makes harder to use and understand. Let's lead it to a common denominator
    ⦁    Simpiest example - we have a layer with stroke. We want it to cast a shadow. Switching on Drop Shadow we'll see that that shadow is UNDERNEATH the stroke! And we have no way to solve it. Allowing users to reorder blending options filters as sublayers, as we can now reaorder smart objects, well be the indispensable feature! + we will not confuze old-school users leaving old set and old order of those options buy default.
    ⦁    + A really crazy thought... What if we'll be able to apply blending option to another blending option? Just imagine - for example, we create a stroke, and above that we create one more. And we can make as much as we want. How complex effects can be that we'll achive!
    ⦁    And, of cource, each blending option filter (let's call it so) must be able to have own mask. Really great feature, I imagine what a cool effects we'll be able to achive!
    ⦁    UPD. And (especially since you've dropped suddenly and imprudently dropped Fireworks) Save for Web dialog must be redisigned entierly, from scratch. Now it's about unusable.
    Some additional ideas and fixes.
    ⦁    Per-element gradient. Often we have a layer with a few objects, or text layer with a few strings. If we apply gradient to that it will distribute colors from the very to to the very bottom. Per-element gradient will be handy when we want to apply it each string or character separately.
    ⦁    Gradient handles. Illustrator has this feature, why not to add it to Photoshop? Also I think the same controls for gradient overlay and gradient layer will be handy.
    ⦁    Gradient for stroke. The same as in AI.
    ⦁    What if we'll add a kind of interactive handles to stroke settings? So we'll be able to refine stroke thikness and color right on the shape it's applied to. Good idea?)
    ⦁    Gradients in such blending option as outer and inner glow, shadow, stroke well be very useful.
    ⦁    Apply color corection. For example, you have a design with washed out colors. Instead of chaging them all separately we'll add curve adgustment layer. But all the colors will generally remain the same. What if to add a tool that will "bake" those adjustments? A kind of "recolor artwork" from AI.
    ⦁    When you are duplicating and coping layers the layer panel becomes a horrible mess with dozens on layers with names like "Layer 123 copy 14" and it's very hard to sort it all out. Maybe it's better to copy layer with the same name as it's original?
    + In localazed vertions words Layer and Copy are cocalazed too that's not good, I think.
    ⦁    Clone stamp tool. It's great, but it's not as great as it can be. Very often after retouching an image you can notice the cloned areas. It's very noticeable and unveils the deception immendately. The main problem here is that the samples photoshop take as source for stamp may not be randomized (rotated and scaled randomly). Also, we can't do it manually. And donig a good healing becomes more complicated task than it could be.
    ⦁    Stamp again. Very annoying problem - when you heal a layer that ends within document frame Clone stamp starts to allow for "supposed" transperancy that does not really exist on image. So you get transparent areas where layer was ending and where it must not be.
    ⦁    In Russian Photoshop layer panel is expanded too much because of it's long title...)

    No. You cannot be taken seriously.
    1. Photoshop is not Illustrator / Fireworks / Premiere / After effects / Dreamweaver / InDesign. Thank god Adobe. It is already bloated enough.
    2. Much worse: your improvement list is sometimes faulty.
    These are randomly selected examples:
    Anri Orlow schrieb:
    When you are duplicating and coping layers the layer panel becomes a horrible mess with dozens on layers with names like "Layer 123 copy 14" and it's very hard to sort it all out. Maybe it's better to copy layer with the same name as it's original?
    Rename your layer. See screenshot.
    Anri Orlow schrieb:
    When you try to drag n' drop a layer holding down Alt to copy it, and it's already placed on top of the layer stack you have no ability to copy it on top of original one. I think it must be fixed
    False. Press first Alt and move the layer a little bit upwards until you see the light line.
    Anri Orlow schrieb:
    Custom shapes. I understand why they are separated buy setst, but why does dialog this stupid annoying "do you really want to replace this set with another" appears every time you change the set??? And why can't we review all the sets in the same time?
    What - in your opinion - means the upmost entry in the list?
    Anri Orlow schrieb:
    Why we can add as many raster masks to the layer but can't do the same with vector masks? Why?
    Only 1 layermask + 1 vectormask maximum per layer. Try it.
    3. Some of your wishes are ok, but have in mind: different people have different wishes.
    miss marple

  • Disappointed with Adobe

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    Jim Carruth

    quote:
    Originally posted by:
    [email protected]
    Secondly, in the Flash CS3 Welcome Screen under "Get the Most
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  • Disappointed with Adobe CC

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  • I'm really disappointed with Adobe CC 2014, especially with Illustrator 2014

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    - Changing a color to a layer in the layers panel won’t change the color of its childrens.
    - Smart guides aren’t as smart as they should be.
    - Ability to adjust text box to content by double clicking, just like in Indesign.
    - Characters/words/paragraphs count.
    And this is what I got:
    - NOT A SINGLE new feature.
    - Just a couple of silly tweaks to anchor points and rounded corners that while useful they don't improve my workflow at all.
    - Now I have 2 instances of each Adobe app instilled on my hard drive. That make no sense.
    - I cannot sync my shortcuts, workspaces, preset etc. which means that I have to set up it from the ground up for EACH app.
    Now seriously Adobe, do you think that I going to renew my subscription the next time?

    Jacob Bugge wrote:
    Rubén, others,
    I wonder whether you can still roll back (and wait it out until your issues get solved (or it is time to give up waiting)):
    How to Access, Restore or Update to Any Version of Adobe CC Apps | ProDesignTools
    That's exactly what I done. I'll continue working with older versions. But the point then is that I'm paying for a product that I'm not using…

  • Lightroom, Assertion Fail, and my utter frustration and disappointment with Adobe

    Right now it is after 3AM and I have been trying for hours to get my very expensive Adobe software to work because it decided break even though I had not changed anything since it all worked correctly last weekend.
    I have been using Lightroom since it initial beta and rely on it to do my job as a photographer. I upgraded to 5.4 the day it came out, which has not been several months ago. It all that time I have not had any problems. Specifically, a week ago it was working just fine. In case this is relevant, despite having full Lightroom 5 and Photoshop CS6 licenses, I went ahead and signed up for CC while the photographer bundle was still available. Anyway, tonight I came home after photographing and event and went to start the import process only to find that Lightroom decided it wanted me to register again, and then did two "Assertion Failure" popups before completely failing to work. This happens if I just launch the application or click on an individual catalog to open it. My deadline which requires the processing of almost 800 photos is what is now this afternoon.
    So far I have:
    * Run through the entire Adobe provided steps listed here: Error: 'assertion failed' | Update | Windows
    * Tried running the application as admin
    * Rebooted the computer
    * Uninstalled and reinstalled 5.4 using CC
    * Uninstalled and installed 5.3 manually
    * Manually installed the 5.4 upgrade on top of 5.3
    * Tried Chatting with a "Customer Service" rep. This name is completely false. As a customer, the service I need is for the software that I both bought and subscribed to to work when I need it to work for my job. The person I was selected to chat with told me that they had no way to help me with any sort of technical issue and I would need to call tech support starting Monday at 5AM. This is completely insane. Why are they even available on the weekend if they can't solve technical issues? Who sits around on Friday night with issues important enough to contact support immediately that aren't technical in nature?
    This is made even more fun by the fact that it would appear all or most of the Adobe website is offline right now.
    At this point I am at a complete loss for how I am suppose to make this work. Any suggestions for solutions other than was I have listed above would be greatly appreciated. If some technically capable Adobe person happens to see this, I would be more than willing to provide any debug output that might be helpful.

    jgoforth wrote:
    Any suggestions for solutions other than was I have listed above would be greatly appreciated.
    Try deleting your preferences file (I mean: rename, or make a backup before deleting). This page has location info:
    Preference and other file locations in Lightroom 5

  • Exclusive update release for Adobe Cloud customers

    Excuse me, Adobe.
    Don't get this wrong, I personally have nothing against Adobe. Please know and realize that Adobe probably don't realize this, or simply don't have a heart to realize this by now. Adobe actually losing some valuable registered lifetime 'diehard' Adobe customers like other creative professionals and myself.
    Yesterday I learned that Adobe released exclusive update release only for Adobe Creative Cloud customers with Illustrator's new package update. I find that very ironic approach, because I know that diehard Adobe Illustrator customers have request for it for years. Adobe basically ignored us, creative professionals, instead of us, focusing on Adobe Creative Cloud customers.
    Rest assured, Adobe Master Collection CS6 is more likely my final upgrade purchase. It was a big slap in my face. I know that it is not just me, knowing that many other creative professionals are upset as I am.
    Don't get me wrong, I wholeheartedly am (now was) a lifetime diehard Adobe customer.
    Dear Adobe, just tell me if I am wrong. I just cannot justify the cost benefit analysis on advantage of Adobe Creative Cloud, where it is more of "renting" while many other creative professionals including myself prefer traditional way of upgrading through Adobe online store just as in the past and at present time. Many of us prefer "traditional" way of "owning" Adobe Creative Suite apps rather than 'renting' apps. In a long run, by owning traditional app/purchase do have super duper advantage over Cloud in terms of real cost of doing business. While traditional customers like myself still own Adobe apps even if when Adobe decides no longer support, we still own the legacy versions regardless.
    So, what happens if one day, out of blue, I fear that Adobe eventually realize that Adobe Creative Cloud is not viable or feasible to continue. That will certainly make some customers not happy. What happens to traditional customers like creative professionals and myself spent huge amount of investment in traditional qualified upgrades, and then switched to Cloud.. then one day Adobe decide not to support Adobe Creative Cloud.. what does this means to traditional customers like myself owned versions of serialization numbers over the years - down in the drain and Adobe Creative Cloud 'temporary' annual serial number no longer viable, and force us to pay FULL traditional license all over again. In that case, that is where I am dealing with this concern. I just cannot possibly trust Adobe on that one. I do have huge benefit of doubt on that one.
    For example, with Adobe decided to invest some of its resources developed new applications such as Adobe Flash Catalyst and few others in Adobe Creative Suite CS5. When Adobe released CS6, Adobe dropped Flash Catalyst. That is one of example on why I do have benefit of doubt on long term viability and feasibility of Adobe Creative Cloud.
    Please listen to us, creative professionals out of our concerns.
    If Adobe refuse to listen, include us in that respect, so be it. It is possible that Adobe eventually be losing many lifetime, diehard Adobe creative professionals.
    To be honest, I am very disappointed with Adobe's attitude toward creative professionals' being diehard lifetime support and invested lot of our time, tools, and skills and everything... time and money. It is all down in the drain. Thanks!
    Have a fabulous day!

    And customers fall for it like suckers.
    Software development during the emergence of a new category has always been lucrative. A small handful of developers with a good idea sweat blood for a couple years building the core application. Once it exists, delivery is cheap and profit-per-sale is high. Users buy licenses for several hundreds of dollars each. Each new license sale costs next to nothing to replicate in terms of manufacturing. It's all marketing, packaging, and distrubution. Disks are copied and printed for less than $1 each. Printed manuals, of course, may cost $20 or so, depending on color, quality, etc. There is real overhead, of course, in developing good content for manuals.
    When all this stuff was new software titles used to cost less, but shipped with installation disks and thorough printed manuals, and a set of added-value extras, like utilities, fonts, clipart. And new version improvements were quite significant and innovative.
    But once the software category "matures," with each version, the prices go up; the bundled "extras" become fewer. The focus shifts toward continually look for ways to cheap-out on the customers in order to "improve" the margin for the stockholders, and "milk" the increasingly archaic and mundane software for all that can be got out of it. One way this is done is by turning real value into mere perceived value. Adobe is the worst offender in this regard.
    Print manuals have become pay-extra, or non-existent. It astounds me that in the much-ballyhooed age of "information at your fingertips" the ondisk local help has become increasingly difficult and tedious to access. Now, the default behavior of the Help menu has even been modified to disuade users from accessing local PDF versions of the documentation to coerce them to go online for help files access (this from the company that is highly dependent upon PDF). Slow, tedious, and non-contextual as it is, PDF was bad enough. Having to go to Adobe's crappy "community help" system is ridiculous.
    This is all promoted, of course, as "immediate access to continual improvement." And customers fall for it like suckers.
    Look at the increasingly innane questions that occur  daily in this Forum. Newcomers ask the most basic questions, making it obvious they haven't even tried to read page one of the documentation. I've been at this stuff since the beginning. It didn't used to be this way.
    Are they all lazy dolts? No. Documentation has become less accessible and less thorough.
    Next, Adobe turns the online documentation essentially into blogs. "Live feedback"? "Continual improvement"? Baloney. Beginners clutter what should be authoritative documentation with innane comments. Questions get transferred to the User Forums, where Adobe sluffs off its responsibility for product support to its users; which more often than not turns into a time-wasting process of the blind leading the blind.
    Of course, only a mere mention of the term "tech support" will suffice. Everyone knows what thas become.
    Once you've eliminated the costs of printing, packaging, and delivering disks and documentation, and turned everything into electronic downloads (causing each customer hours of downtime--often even days futzing around with Adobe's horrible installers), what's next? Stockholders still want increased margin.
    Software by subscription and web-centric automation--while still increasing prices, of course--has long been the holy grail of software developers. This is true of all the biggies, including Microsoft, and of course Adobe. But how do you pull it off? How do you convince the suckers?
    Releasing new features to the buzzword "cloud" before making them available to perpetual licensees will be Adobe's attempt to "sweeten the pot" to con those who buy into the software subscription scheme. Time will tell how successful the ruse is for Adobe.
    The truth is, though, in terms of actual quality of the product, (especially Illustrator) nothing has changed for the better. Look at the very features that we who choose to stay with the relative safety of a traditional license are so upset about: Bundle for output? Export embedded images?
    People, how archaic, how old, how yesterdecade's news is that? This is "quick development" that can only be delivered by the "cloud"? Give me a break.
    It's utterly laughable, as Illustrator's cobby, clumsy, over-glorified, under-delivered, decades-late-to-the-game delevery of practical functionality always has been. So what's the big rush anyway for features that are already literal decades late? Sheesh, guys, Illustrator is not the only game in town.
    Consider: Since the release of CS6, how many posts have you forum regulars seen expressing excitement over the precious few actually new features, like grads-on-strokes? How many stunning examples of use of that feature have you seen users post?
    By comarison, how many posts have you seen on complaints about performance and buggy behavior? And proportionally how many are still the endless stream of repeats of the same old questions from newcomers trying to make sense out of Illustrator's uncomparably unintuitive, cluttered, and confused interface? I see the latter largely increasing. And I take that as clear indication that Adobe's treatment of "newfangled" documentation is not working. (And, of course, that Illustrator's interface is still as hideously unintutitve as it has always been.)
    Meanwhile, for the first time in too many years, I actually experienced again that new-purchase satisfaction of money-well-spent when I opened the Corel Graphic Design X6 Suite package to find a full-color manual with a hard-bound cover no less! Upgrade cost for anyone with a copy two full versions old? $200. Comes with 1000 OpenType fonts, huge clipart collection, truly useful utilities, and alot more.
    I still get a thrill out of every new release of Xara Designer Pro. So much elegant functionality, such clean-running speed, so stunning results possible from that tidy, inviting, intuitive interface in so affordably-priced and fun-to-use application.
    Meanwhile, Adobe upgrades have become more burden than pleasure. I actually dread them, especially having been suckered into the whole "Master Collection" thing. CS6 still sits on my desk uninstalled. I just dread having to mess with it.
    Oh, but James! That's why you should buy into "the creative cloud"!
    Well, don't hold your breath, bucko. If I decide to let CS7 or whatever just slide right by, I'll still be able to keep running the version I've got--without sending a monthly check to Adobe.
    These days--when so many younsters who have never swung a hammer at a nail actually try to rationalize renting over home ownership; and when so many middle-agers rationalize making perpetual interest payments for the instant gratification of driving a new car every year--who knows; the "creative cloud" sham may actually succeed.
    But not with me. Instead of watching money automatically fly out the window by itself, I'll be chuckling away, using whichever of my usual collection of 2D vector drawing programs I feel most advantageous--or most fun--for the task at hand.
    JET

  • Adobe Customer Service Complaint (CS4 Master Collection)

    Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
    Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
    Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
    Dear Sandesh,
    I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
    Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
    This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
    Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
    As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
    Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
    The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
    I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
    Charlotte
    Conversation 1
    Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Charlotte : Hello
    Biswaranjan: Hello! Welcome to Adobe Customer Service.
    Biswaranjan: Hi Charlotte.
    Charlotte : Hi, thanks
    Biswaranjan: I am sorry for the delay.
    Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
    Charlotte : As this support request is a continuation of this case
    Biswaranjan: I will definitely help with this issue.
    Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
    Charlotte : No problem
    Biswaranjan: Thank you.
    Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
    Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
    Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
    Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
    Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
    Biswaranjan: I apologize for the inconvenience caused.
    Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
    Charlotte : More importantly, of course, I just need this issue resolved ASAP
    Biswaranjan: I'll be right with you.
    Biswaranjan: Thank you for waiting. One moment please.
    Charlotte : That's fine.
    Biswaranjan: Sorry for the wait. Please do stay online.
    Biswaranjan: Thank you for staying online.
    Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
    Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
    Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
    Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
    Biswaranjan: I'll be right with you.
    Biswaranjan: Thank you for waiting. One moment please.
    Biswaranjan: Sorry for the wait. Please do stay online.
    Charlotte : That's not a problem. I will stay online.
    Biswaranjan: Thank you for staying online.
    Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
    Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
    Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
    Biswaranjan: I will assure that you will get the resolution with 24 hours.
    Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
    Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
    Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
    Charlotte : Including your own details, that is
    Charlotte : Just for reference for who I have spoken to about this
    Biswaranjan: You will get a case number for this conversation.
    Charlotte : Will this include all the information I have asked for?
    Biswaranjan: You will also get the whole chat conversation.
    Charlotte : Thank you very much. This is very much appreciated.
    Biswaranjan: You are welcome.
    Biswaranjan: Is there anything else I can help you with?
    Charlotte : In which case, if in the event that I have not heard anything by 10:
    Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
    Charlotte : And quote this case number and conversation
    Charlotte : No, that will be all for today, thank you very much for your help
    Charlotte : I look forward to hearing a response from your higher department
    Biswaranjan: It was pleasure assisting you.
    Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
    Biswaranjan: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Charlotte : Thank you. Good bye
    This chat session has ended.
    Thank you for contacting Adobe.
    Conversation 2
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Nakul: Hello! Welcome to Adobe Customer Service.
    Charlotte : Hello Nakul
    Nakul: Hello Charlotte
    Charlotte : Please may I ask you to refer to the cases numbered stated
    Nakul: Let me check on that case.
    Charlotte : CaseS. Plural.
    Nakul: Thank you for waiting. One moment please.
    Nakul: I'll be right with you.
    Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
    Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
    Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
    Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
    Nakul: I understand. 
    Nakul: May I know where did you purchased the product?
    Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
    Charlotte : You would be able to find out by checking the receipt attached to my case
    Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
    Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
    Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
    Nakul: Sorry for the wait. Please do stay online.
    Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
    Charlotte : You are correct
    Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
    Charlotte : This is not what I have been told before
    Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
    Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
    Nakul: Iam sorry there are no other options.
    Charlotte : And is the result of the investigation by the 'higher department'
    Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
    Charlotte : As this is what I was promised
    Nakul: Yes, that is correct.
    Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
    Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
    Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
    Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
    Charlotte : I will certainly do that
    Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
    Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
    Nakul: Okay I will not close the case. You can mention the case number in the email also.
    Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
    Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
    Charlotte : It has not been used before
    Charlotte : And neither has it been fabricated
    Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
    Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
    Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
    Nakul: We do not support for the Ebay purchase products.
    Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
    Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
    Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
    Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
    Nakul: I'll be right with you.
    Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
    Charlotte : I have checked the point of purchase
    Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
    Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
    Charlotte : It has to do with ADOBE
    Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
    Nakul: I am really sorry. I checked all the possibilities, there are no other options.
    Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
    Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
    Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
    Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
    Charlotte : And by way of fact, you're totally ignoring what I'm telling you
    Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
    Charlotte : Well, in which case, I insist on complaining about the other agents
    Charlotte : I believe their names and or agent ID numbers should be marked in my case files
    Nakul: Sure, you can send a complaint to [email protected].
    Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
    Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
    Nakul: I truly understand.
    Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
    Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
    Charlotte : As this is totally unacceptable. #
    Nakul: We have one more email that directly goes to the manager, that is [email protected].
    Charlotte : And what is the managers name?
    Nakul: Sandesh, you can mention his name in the subject.
    Charlotte : I'll mention it in the address line, thank you
    Charlotte : And what is their phone number
    Charlotte : And please may I also have their last/surname?
    Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
    Charlotte : Then at least give me a surname
    Nakul: His first and last name is Sandesh Acharya.
    Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
    Nakul: Sure, I have already informed about this. You can send the email right away.
    Charlotte : Thank you
    Charlotte : That will be all
    Charlotte : No, there is nothing else you can help me with today
    Nakul: You are welcome Charlotte.
    Charlotte : Thank you and good bye. Have a good day.
    Nakul: Take Care Charlotte.
    Nakul: I am really really sorry for this inconvenience.
    Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
    Charlotte : Good bye

    What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

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    hmm63 wrote:
    I am new to FrameMaker.  Based on its popularity and others' comments, I'm sure it is a fascinating, feature-packed program that can do a lot for me in my technical writing.  However, I am disappointed with Adobe's lack of introduction to the product.  Any product should come with material that tells me what is special about it and who is meant to use it.  It should also have sample work to show what can be done with the product.  Instead, Adobe begins with a Getting Started with FrameMaker that introduces the user interface and screen basics, which are not yet of concern at this introductory stage.  Note also that there is a section called "What's new in FrameMaker 9", clearly oriented to past users, but totally ignoring the need of new users to learn about the essence of FrameMaker.
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    I agree that it's hard to find good getting started training materials in the FrameMaker package that you buy. Some versions of FrameMaker were shipped with a training disk, or with training materials on the main disk. I'm not sure if recent versions do.
    Recently some Adobe products have come with a 30-day free subscription to Lynda.com online training. Sometimes there's something in the package that tells you about these goodies, and other times you'll get email that tells you about them. You probably have to register your software at Adobe.com. You'll need to create an Adobe user account (free) if you don't have one. The adobe.com site isn't easy to find your way around. On the home page, type register in the search box at the top right, click Product Registration, and the registration log-in page appears. You can create an account if you need to.
    Search Google for terms like "adobe.tv framemaker tutorial," "free online video training framemaker," and "framemaker training resources" without quotes for some good links. These searches include content from the official adobe.com site as well as others.
    Forum participants are users who volunteer to help others in the community, as they've been helped - passing a torch. You're always welcome to post questions here. It's most helpful to would-be helpers if you state the subject of your question clearly, one question or problem per message thread. And, provide your exact version of FrameMaker; it's the version number (like 9.1) and the build number (pxxx) displayed with Help > About FrameMaker.
    And, you can help others who struggle to find good introductory material in the package by posting a formal request at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.
    HTH
    Regards,
    Peter
    Peter Gold
    KnowHow ProServices

  • Adobe photoshop cc 2014 assign to desktop not working properly

    Having an issue with Adobe photoshop cc 2014 not switching to my secondary monitor.
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    How about stop fighting over who's wrong and who's right?
    You have all have got your own personal opinion and a point. I don't see any meeting grounds since you all stand in different areas of the spectrum:
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    - topelovely is upset that after all the beta testing, now Adobe asks users to pay for a release deemed not worth the price, and sees that as a continued beta testing period at subscribers expenses,
    - grayrockgraphics is OK paying a subscription for a product that although not mature, is being helpful enough to make it worth the subscription cost.
    You are all right in your point of view... so I see no point in arguing over who's point is "righter"... so in the end:
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    - topelovely will probably hold a grudge to Adobe for a bit longer and may take more than version 3 to make a purchase worth the subscription price, in the meantime may (or not) actively looking for alternatives that may exist in the market,
    - grayrockgraphics will continue to be a happy camper
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    There is one thing I don't like about the cloud pricing and that is the fact that I will be at the mercy of Adobe to be able to use creative tools. This is something I honestly don't like much at all. Not a question of fairness, principle or even price... it's practicality and experience that raise several concerns. For instance:
    - What will happen with my creative tools when/if a company offering them via subscription decides to stop offering as they may find something else more profitable or for any other reasons? Flash hasn't been killed, but no longer enjoys the popularity and dominance it once had... Flex has turned into Flash builder later only to be handed to the Apache foundation to be shelved somewhere... Catalyst died when was just coming out of the woumb as Flash lost exponetially in popularity with the advent of the iDevices which forced Adobe to rethink its strategy on its Flash platform turning a dying product into a niche one to be used mostly for 3D gaming and other niche app building turing its aims at plugin-free, web-standard-compliant creation tools (therefore adding Edge and Muse projects to the family).
    So although most of the efforts and hours of learning dedicated to become proficient in Flash and AS1, then AS2, and once again AS3, have gone mostly down the drain (in practice) along with the money invested in it since there are much less opportunities out there today for flash developers, not all was completely lost. Knowledge of some programming principles, best practices, optimization, etc., experience with the application and AS3 will be reusable across other apps, are some of what remained. But above all, one thing hasn't been lost and that is my access to the Flash application itself, since I haven't been required (nor will be required), to pay a monthly subscription in order to access the applications I OWN. I still own the Macromedia versions of Flash and can still install them on my mac to my heart content as I see fit... I can do the same with all the version of the software I own. Call me silly or old fashioned, but I'd rather own my applications than pay a subscription to access the tools that earn my livelihood. I like to decide when to spend or not to spend rather than going on an endless and indefinite payment plan.
    I do not disagree with having the option to offer a formula where customers will subscribe to a cloud service in order to access their applications (and I know apps are not running in the cloud... no need to reassure about the fact they still run on users desktops), that's something that will help Adobe and not most users. The company started to loose purchases for the way upgrades where offered. I could not justify spending close to 1K in an upgrade that added little to nothing to what I currently owned, so now Adobe has turned to indefinite charging to make sure everyone keeps paying and will forced everyone to update whether they like it or not, even when not needed, and even when can't afford it at any given time.
    While this model my satisfy some users, others like myself, would prefer to be given the option to continue purchasing stand alone versions of the products that do not impose a mandatory cloud membership in order to be able to use the application. I still want the ownership of the right to access the application whenever and however I see fit and necessary to me. The subscription-only model is most damaging as it becomes a pre-requisite to be able to continue to work free of pending monthly bills that in time add up and may represent for most an unnecessary expenditure. Large corporations may not care about it, but many freelancer professional are increasingly being forced to penny-pinch and become more frugal for a list of reason I will spare you mentioning here.
    The new cloud subscription model was likely pleasing to shareholders, and Adobe as it's designed to create a steady revenue stream for the company. Much like the wireless carriers' cell plans, where one would continue to pay for the service even when not needed. And what's more one will have to continue paying even if there'll be a price increase... since it will no longer be an option to "skip the next couple releases".
    I still own, can access, actively use and find satisfying most of my professional needs the apps in my CS4 Premium. That not only increases my ROI in software, but gives me confidence that I will continue to be able to works for months to come without having to pay $50/month just to continue to use those applications and won't force me in upgrades that I might no be interested in, I might not want, or I might not be able to afford at a given moment. I would gladly pay for something when I will have use for it, it will make financial and practical sense and I would actually pay to ownership the right to use it free from limitations such as having to pay a monthly access fee. 
    So for that and other reasons, many users aren't rejoicing for the most part, and are rather concerned and/or upset about the decision of Adobe to go down that route... I am (quite obviously) one of the concerned ones. The concerns and opinions I expressed above may or not find you in  agreement, but one thing is undeniably clear: this move will have far reaching impacts that many of us aren't even thinking about today. And that's just a fact, no matter how many like Marian will patiently wait for a release that will justify the investment, or how many others will be sulking over having to pay for beta testing-grade apps like topelovely (understandably upset about it) delaying purchase indefinitely perhaps looking at alternatives, and no matter the many that will be happy campers like grayrockgraphics, and have no trouble paying the fee and who probably haven't given much thought about what this scenario could mean long-term once ownership concept will be completely removed and dependency concept will have become the new paradigm.
    Just on that note I'd like to let all temporary happy campers that the monthly subscription has been set at the current amount to entice users to switch, but it will be unlikely to remain as such for long and there won't be any guarantee it will always be matching everyone's idea of "affordable"... after all since you make a living on those apps, would it be unfair to ask customers to pay $1,200 ($100/mo) to update the suite that enables them to continue to work? Some may respond that's even cheap! But I may argue that the suite alone brings little value, it's who it's used and what's being produced that creates one's livelihood, those apps are just enabling tools. For a cheesy reference... the values were not in the chisel and hammer Michelangelo used to sculpt but in his skills, artistic sensibility, genius... (and almost fanatical devotion to the pope ;D)... true he could not sculpt without chisel and hammer, nor he would have been able to bring to life his splendid creations with a dull chisel. But I hope everyone gets it: it's not all about the just a chisel.
    The point of the matter is that for many more users the subscription model will be a clear loss. Just consider this:
    It's been about 4 years since I owned CS4 and for it I paid ~$650 with taxes. With each passing month I've increased my ROI and NOT my EXPENSES, so buying first to upgrading as needed should be a no-brainer. I have had no need to upgrade since and, where freelancing required to work on newer versions, the client provided their own copy installed on their own computer which created no pressing need for me to rush into unneded upgrades.
    So under a subscription plan ~$54/mo with taxes (assuming the current amount remained the same in the 48 months span of app ownership) where my TCO today would have been $2592.00 and counting, my actual TCO it's been about $13.55 and it is lowering itself (not increasing!) with each passing month. The total of $2592.00 I would have spent in 4 years of subscription-based access, are roughly x4 the of what I paid to upgrade therefore it represents a total of 4 upgrades at a $650 price point. Regardless to the fact that I had no need for such upgrades (not that I could even decide to save my money and continue using CS4 since there isn't such an option in subscription-based plans), I would not be getting 4 upgrades to major releases, but only two CS5 and CS6 (something that as I mentioned, was unnecessary form my needs). It isn't a question of being a cheapskate, but rather spending where it makes sense to do so and saving where spending would be wasteful. I don't know about most people but I could put to good use any "extra" cash and as a matter of fact the $1,942 saved would easily cover a $40.45 cellphone plan over those 4 years... how would you like to get free cell service for 4 years? Of course you could use that money for course tuition and invest in learning new skills or whatever you deem necessary... point is why should we be forced pay indefinitely for a subscription when ownership in many cases (certainly mine as you can see from the number above) is a far more convenient (for me not Adobe) deal?!
    To those who may argue that subscriptions give access to the latest software, I say two this:
    1) that comes at a hefty premium and as I showed above it would be much cheaper to upgrade to major releases as needed, especially since it not always necessary to have the latest release... Adobe knows that full well and that's why is now pushing subscriptions-based access to its creative suite to increase revenues (not a critic to their move, it makes good business sense for a company as their interest is in growing revenues first and foremost. Unfortunately that happens to be detrimental and uneconomical for customers and there's no arguing intention here).
    2) you will have no other option but continue to upgrade whether you like it or not since the moment you would end your subscription you will be left with nothing to work with.
    3) In my calculation above even in the case where there would've been parity and would have had to pay a full $2,592 for the cost for ownership after 4 years, at the end of those 4 years I'd be still owning the application, while after 4 years of paying monthly subscription access I'd be left holding my jewels
    Further argument of "what about including the cost of original full CS purchase used to upgrade"? Well if point #3 above wasn't already making that question completely moot, even adding roughly $1300 of a CS2 bought 2 years earlier it would come to a total of $1,950 that in 6 years would mean the cost would still have been ~$27/mo (though in my case was lower as my upgrade path from Macromedia MX studio 8 to costed less than 1/2 than those $1,300)
    so to wrap up... I'd like to see Adobe keep both options so that customers will be able choose the formula that best suits their needs... those who prefer ownership will be able to buy physical copies of the applications,  and those who prefer a subscription model, will be able to go that route as well... and everyone will be a happy camper ;D

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