Discount for paying line rental up front

Do BT still give a discount if you pay your monthly line rental a year in advance? If so how do you do it? Thank you.

It's called Line Rental Saver and is currently £159.84, roughly 12 months for the price of 10.
It can be ordered here:
https://www.productsandservices.bt.com/consumerOrders/control/orderproduct?productId=CON-27455&produ...

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Why do I have to pay line rental when I have FTTP?

I don't understand why am I paying for a phone line when I have FTTP (Fibre to the premisies)? that's over £160 a year and I don't even use the copper wiring, and I certainly don't need or want a phone line.

lowrider007 wrote:
I don't understand why am I paying for a phone line when I have FTTP (Fibre to the premisies)? that's over £160 a year and I don't even use the copper wiring, and I certainly don't need or want a phone line.
I've come to this thread a bit late but felt that I had to comment. The OP has a perfectly valid point. If he has FTTP, BT should not be forcing him to take an expensive, cash cow phone line. It's robbery IMO.
Virgin Media do not force you to take a phone line with their broadband. A lot of rubbish has been written in this thread about Virgin Media and the bundles have nothing to do with the OP's question.
My credentials on this are a Virgin Media VIP Bundle user and a BT Infinity/2 user.
The OP should raise this at a higher level in BT, IMO.
john46 wrote:
the line rental covers the install and ongoing maintenance of the line and exchange equipment
If John46 has been briefed by BT to provide this answer, then IU'm astonished. The FTTP exchange equipment has nothing to do with the telephone exchange equipment and the FTTP user should not be expected to subsidise the telephone user by being forced to have a BT phone line.
If John46 has made the answer up, or is a BT sycophant, say no more.
Seph
My advice is at your risk.

No Discount for Single Line Plans?

I have been a Verizon user for a long time now with my parents, and now moving out on my own I am looking to get on my own plan. I am a teacher, and Verizon offers an 18% discount to educators. However, I spoke with a representative online and found out that the discount is not allowed on single line plans, only share everything plans. Does anyone know why this is? I was hoping to use the discount to make the price more competitive to independent pay-as-you-go providers like StraightTalk and AIO. I know Verizon has a prepaid style plan, but I don't want to have to use such an older model phone... I love Verizon and want to stick with them, but I don't think that paying upwards of $300 more per year to stay on with them is worth it. If I was able to use the discount to take anything off of it it would make it more manageable, but I don't understand why you can't use an educator discount on a single line plan. Doesn't make any sense to me...

I understand the value of a corporate discount SingleVerizonUser. Discounts are available on single line plans; however, it is dependent on the specific plan. Which plan do you have with us currently? If you are on a promotional plan, which is already a reduced cost, an additional corporate discount may not be available.
JonathanK_VZW
VZWSupport
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Discount for Second line item

Hi All
While creating a sales order, the pricing should be determined based on Product line item.
For Example:
If Line item 10 has Product X and if the same Product X is taken again for line item 20 then the system should give discount based on preceeding product.i.e. If I select the same product twice i should get less price than while taking a single product.
Can Anyone help me to what condition type should be considered and how to solve this ?
Thanks
Ramya
Edited by: Ramya Nagurtha on Dec 30, 2009 5:59 PM
Edited by: Ramya Nagurtha on Dec 30, 2009 6:12 PM

Hi Shantoo
Thanks for your response. Let me clarify my question.
We are not giving a free good. The price should be reduced only when when we go for a second item.The condition type we used is 0K04.
The point is where we are refering the first line item.Can we do it through actions or is there any condition type referring preceeding item discount?
Can anyone please help me in this?
Thanks
Ramya

Paid up-front for Line Rental Saver - but my first...

Hello everyone
Just received my first combined bill for BT infinity and calls, but I am so confused I need to ask:
- I paid my line rental up front for the year
- This shows correctly on my bill as £141
- Further down the bill I have two charges for Line rental - why is this?
Also - I added Evening calls to my plan, but I only see Unlimited Eve calls there. very strange.
Any help / advice appreciated

your package includes weekend calls and you have an add-on on evening calls. all the packages are now shown differently with likes of add-on for evening calls which then gives you evening and weekend calls. there is another add-on of anytime calls which shows on your bill as an add-on. this was very confusing when first started in feb 2013
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CHARGED TWICE FOR LINE RENTAL/BROADBAND ETC

I had paid my line rental/broadband etc ( unlimited calls broadband) in advance as normal,the line was then changed over into husbands name, and he is paying line rental etc (seperate billing) but I am still being billed for the same. I have called e/mailed and been assured that this has been sorted,but I have now received an e/mail for november bill. BT are expecting to get payment from my husband and from me for the same package. If I pay this they will have there money twice for the same package. I called bt again yesterday and have been assured I will receive an amended bill by e/mail,but this has not happened. Can Any-one give me advice please

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Charged for Line rental saver package but it's not...

Okay, so my first experiences with BT haven't been the best I'll be honest. On Friday 8 June I ordered BT Infinity Opt 2 with the Line Rental Saver package and Anytime calls package. All seemed to go through and the payment of £129 went out of my account almost straight away. Then on Saturday 9 June I received a phone call from someone at BT (for the sake of easing confusion, I'll call him Guy A). So, Guy A told me that there had been an issue processing my payment for the line rental save and that I would need to purchase it again once my infinity had been set up, whilst in the process of this though the line cut out. He then tried to call me back around 5 minutes later only to be cut off again. At this point I decided to call BT cust services myself to find out what was going on and spoke to Guy B, he wasn't sure and so put me on hold to go speak with someone, during this time Guy A called me back and told me to hang up on Guy B, so I did. He then carried on explaining that any money taken from my account would be paid back straight away as it hasn't really been taken (whatever that means), he then said goodbye and went. Once I put the phone down I received a voicemail message from Guy B saying that there was nothing actually wrong with my order and that I simply need to call back BT and confirm a few details to get the order submitted. So, I called back and spoke to Guy C. I explained all of the above to guy C and he had a look at my account, he thought that there might have been an issue with my engineer date and so asked if I was happy to change it to the 26 June from the 25 June, which I was. So he did this, but then realised that the issue lies in that I am migrating both phone and broadband from O2 and that I need to have a BT phone line before they can install Infinity for me. He said that he would cancel my Infinity order for me and that I would need to re-order BT Total Broadband online, and instead of choosing Infinity to choose just the standard broadband option 3, and that once this is installed to call up and upgrade to Infinity. I confirmed that he was going to cancel my Infinity Order and then hung up, I went online and ordered BT Total Broadband again, with the line rental saver and anytime call package. I then realised that Guy C hadn't told me how long a refund on the line rental saver from infinity would take, so I called BT cust service again and Spoke to Woman A, she had a look for my original order but couldn't actually find it in the system, so she looked for my new order and couldn't find that either, she advised me that it can take 48hrs for an order to show in her system and to call back on Monday 11 June to check the status' of my cancelled Infinity order and my new BT Total Broadband order. ---> Read next comment.

So, I called back today only to be told that my Infinity order is still going ahead and that they will install the phone line on the 26 June and Infinity on 27 June instead. I mentioned to the woman I was speaking to that I had already placed another order and she assured me that this would be automatically cancelled when they see that there is a duplication in the system. I then asked about the whole thing with my Line Rental Saver package. She had a look but couldn't see that I had chosen that option at all from the Infinity order (worrying) and that my latest order wasn't even showing in the system.
She advised me to call my bank and check to see with them if they have any pending refunds on my account, so I did. And, surprise surprise I don't.
So, right now I'm £258 down and BT have no record of my ordering the line rental saver... Please can someone have a look into this, or assure me that I will be refunded both amounts. I'm so worried right now that I'm going to be batteling with BT for months on end to get my money back when I really can't afford it.
Been with BT for less than 4 day and I'm already starting to regret the decision.
Regards,
Joe
P.s. Sorry for the super long post, but I needed to get everything down.

Linesaver Line Rental

Today I have signed up for BT Linesaver following the receipt of a letter from BT. I have paid the £113.88 upfront online today.
Linesaver gives you a reduction in the line rental if you pay 12 months line rental up front. I addition to saving a couple of quid on month I also won't get the increase in line rental applied to my account in October when charges rise.
I received my phone bill a couple of days ago which included line rental at the old price up to 14th October 2010. This bill will be paid by Direct Debit in the next few days.
What I would like to know is whether BT will amend that bill to the take into account the reduced line rental or credit my next bill with the overpayment.
I know I can phone them and ask but it's such a pain calling their call centre and pressing buttons and listening to endless messages before you speak to someone.
Has anyone experience of Linesaver?
Solved!
Go to Solution.

Hi George, this isn't really solved, because BT have a very clumsy, outdated payment procedure. Yes, you will get your old line rental back, but not until your next bill. So you will have paid them twice for the month, for no good reason or benefit. I have taken them to task about this, and Lord knows the service staff are lovely, but BT refuses to have a dynamic payments system which reflects your status in real time. It makes me wild, and if I weren't getting a decent deal, I wouldn't put up with it. Please complain strongly, because they won't do anything about it if people put up with it. My Line Saver is due for renewal, so I followed the auto-link, but it is trying to get me to pay by debit card, and I want to pay by credit card, and it is sending me round in circles. I now have to contact them to get it sorted. Honestly, with today's technology as well!
Sincerely,
Carol.

BT refuse to refund the 12 months line rental they...

Dear BT,
This is about the 6th or 7th time I have had to explain this scenario across various phone-calls and emails:
I moved into a new house back in September, after which I went onto the BT website and set-up an order for Broadband. I opted to pay the 12 months line rental up-front (£141) in order to get a slight redution in price.
My original phoneline and broadband activation date was the 24th September. This activation date was missed. Two days after it was missed I received a phone call from BT saying there had been a "technical issue" with my order. They said that in order to proceed with the installation, it would be necessary to cancel the existing order I had set-up online, and create an entirely new, identical order. I was told that if I paid another 12 months line rental up-front I would be given a new activation date, and that as the old order was being cancelled by BT I would get a full refund on the money I had already paid within 15 working days. I agreed to this and paid another 12 months line rental.
On the new activation date a few days later (October 2nd) my broadband was connected and has worked flawlessly since.
A few days after that I started to receive emails and text message from BT saying that an engineer would soon be on his way to my new house to finish the installation of my order. After a few emails and phonecalls back and forth with BT in which I stated repeatedly that an engineer appointment was unecessary because my phoneline was working correctly, it transpired that my original order had not been cancelled (the engineer appointment BT were keen to schedule related to the order that BT had supposedly cancelled). After this was discovered BT cancelled my original order and again reiterated that I would be due a full refund on the original 12 months line rental I had paid, but that it might take up to another 15 working days.
It has now been over 15 working days. I emailed customer services last Friday asking what the status of my refund was. I received a phone call at work today (Monday), the gist of which was BT telling me that I am not eligible for a refund because it was me that originally requested for my services to be transferred to a new order. As I was on the phone at work I did not have much time to speak to the person from BT (to explain the above scenario on yet another occasion), so I asked them politely to phone me back at 6pm this evening. Somewhat predictably I have not been phoned back.
I am clearly not getting anywhere with the various people at the BT call centre, so, I open this to any of the mods on this forum for advice (as I noticed on other threads the mods here seem to be more helpful than my current experiences with the BT call centre, who I am beginning to lose patience with) on what action to take next in order to get a refund on the money I am owed? Will BT eventually refund the money they said on numerous occasions they would give me back?
Chris

Hi malfunct,
Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Incomprehensible bills after taking line rental sa...

On 2 August 2010 we paid for one year's rental to start 24 August 2010, with unlimited calls at £4.99 a month to start from the same date. Our bill dated 12 August correctly showed the advance payment for the year, but also included advance payment for calls at our previous rate of £5.99 a month. When we emailed about this error, BT put us on £4.99 a month for calls from the arbitrary and wrong date of 6 September, and started charging for friends and family mobile. We emailed about that, and were assured the friends and family mobile was a mistake, and we would be credited for the wrong monthly call charges on our next bill.
This next, 14 November, bill is incomprehensible to us and to numerous BT staff in the call centre. Instead of just charging us for calls (because we have paid a year's line rental up front), BT charges us for a morass of rental+calls packages for various periods, less a morass of credits for rental, plus a mysterious charge (yes, charge) for 'line rental saver 1 Oct to 11 Nov 10', plus a (small but particularly irritating) charge for mobile saver. Numerous emails have resulted in numerous staff in the call centre trying and failing to explain how any of the charges and credits are calculated. We have however been offered a credit (on our next bill) of £14.97 - corresponding to the only item on the November bill which is both correct and intelligible, three months anytime calls 12 Nov to 11 Feb. This would indeed (I think!) ensure that we are not actually being overcharged overall, but we want an intelligible bill, and some compensation for the hours I have wasted attempting to understand the bill and talking to BT staff who don't understand it either.
I have attempted to complain about this following the complaints procedure on the website, which says you can complain by email. However, the (most courteous) chap in the call centre who has been admitting that the bill is incomprehensible has just phoned to say that such emails just go to the call centre, and to complain I must write to Durham. That also is irritating.

Hi NicolasL,
I can have a look here and decipher the bill for you.
Could you send an email in please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Line Rental (Saver) prices

I've just read
Line Rental Saver costs £169.90 for 12 months of Standard Line Rental. For orders placed from 9th May the cost will be £183.48.
Is this correct is there a price rice occuring imminently ?
Solved!
Go to Solution.

It was a email from BT - usual Libby Barr signature received early today.
This appears to be a genuine email as account details info matches mine.
Effectively it is advising that my line rental saver period is coming to an end soon (which is true) and giving me the options.
It reads
Don't miss out. Pay in advance again for your monthly line rental with Line Rental Saver to carry on saving.
It is easy to save again. Simply:
Have your debit or credit card ready to pay the one off charge
Click here to pay in advance again with Line Rental Saver
You may see a charge for monthly line rental on your next bill. But don't worry, if you renew Line Rental Saver, we'll refund any monthly line rental you may have been charged for the time after you renewed.
Line Rental Saver costs £169.90 for 12 months of Standard Line Rental. For orders placed from 9th May the cost will be £183.48.
If you choose not to reorder Line Rental Saver you'll return to Standard Line Rental (£16.99), which must be paid by Direct Debit. If you cancel your Direct Debit, we'll move you to Line Rental Plus (£18.99) – www.bt.com/linerentalplus

Line Rental Query

Hi there,
I am thinking of switching to BT for my broadband and phone needs (I am currently waiting for the MAC code from my provider). I have been looking at the BT deals via USWITCH and noticed something listed about Line Rental.
My query is this:
I currently get a bill from BT every quarter for my line rental (I kept my line rental with BT when i signed up to my current broadband deal). I assume if I change my phone and broadband package to BT then instead of getting a bill from BT of around £50 per quarter I will be paying £15.45 per month via direct debit for my line rental in place of that?

You will be on a monthly d/d but you should also have an option to pay upfront for 12 months at an equivalent rate of £10.75pm

Line Rental Charges

Hello, I'm thinking of upgrading to Infinity 2. I have currently have a 'BT Local Together' service alongside a 'BT Broadband Option 3', for which I currently pay Line Rental.
Have not decided yet if I want to keep the 'BT Local Together' service.
Upgrading to Infinity 2 would also incur line rental.
So, would I pay just ONE line rental charge (e.g. £15.45 per month for Infinity 2 only), or TWO lots of line rental (for Infinity 2 and BT Together)?
How does it work?
Any help appreciated.

You only pay one line rental, your existing broadband line is simply upgraded to Infinity.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Paying for line rental and broadband only

I have recently received my bill and want to stop using my landline phone and just use my Internet phone.
Is it possible to either;
cancel my call plan altogether
or;
just pay for line rental and broadband.
if either of these are possible how would I do it?
Thank you

Which calling plan are you currently on ? The evenings & weekends one is effectively free anyway.
Also consider the type of calls you make. When I last checked, many international call, for example, were significantly cheaper using BBTalk, but most of the calls that I make were priced the same as for landline calls.
Have you considered a call-through service, such as 18185.co.uk ? (not a recommendation - just a suggestion)

I am graduating in May, will my monthly payments automatically change after that or will I get a full year at the student discounted price? or do i have to pay for the full year up front for the discount?

I am graduating in May, but want to pay monthly will my payments automatically change when I graduate or should I pay for the full year up front for the discount?

Hi there
You will get a full year at the student price.
Thanks
Bev

Discount for paying line rental up front

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