Dispute case status

Hi All,
I need to get dispute case status from table, when i pass dispute case id as input.
Please let me know the logic.
Thanks
Rajanikanth

Use the table '"SCMG_T_CASE_ATTR" enter  case id  and staus profile to get case status
Regards
Rinku Bhowal

Similar Messages

  • Dispute case statuses

    hi,
    can you please let me know the significances of the system statuses for dispute cases? like confirmed, i understand after this status, you cannot edit things anymore.

    The status of a dispute should indicate where in the process chain the dispute is.
    Ideally a process map is designed for processing and resolving disputes.
    You may have a map as follows
    1 - Dispute "created"  the dispute has been created
    2 - Dispute "assigned"  an individual has been assigned to the dispute to process it
    3 - Dispute "in processing" the individula has received the dispute and is working on it
    4 - Dispute  "credit requested"  a credit has been requested
    5 - Dispute  "credit raised" a credit has been raised - added to the dispute
    6 - Dispute "no action required" a close status where no action is required - dispute is resolved
    7 - Dispute "closed" customer has closed the dispute - items to be included in collectable amount
    8 - Dispute "void" dispute was created incorrectly.
    The above list is just a sample. You could use all of them, or just some of them, or even create new ones.
    By having different statuses, it provides the user better information relating to the progress of the dispute, and enhances reporting.
    Hope this helps.

  • Why dispute case "status" changing automatically and also not updating in log

    HI,
    I found something curious as you can see in the image below , I was process dispute case  "data complete" to "Partially Approved - SDC"  but system automatically changing status to data complete ... I did 2 times but system is automatically changing status  . We are unable to get the details in log also.
    Any one can help why system is automatically changing and log is not updating .

    Hi,
    It may be the case that some of the SharePoint timer jobs were not created when the PWA was provisioned.
    Try to re-provision the PWA instance and see if that would help (edit the PWA instance in SharePoint Central Admin without changing anything)
    Paul

  • Dispute Case - Paid amount shown in 'Cleared Manually' field

    Hi
    I am configuring dispute mnagement. When I pay an invoice using standard incoming payments transaction F-28, then the dispute case status changes to CLOSE, but the amount paid is being shown in the 'Cleared Manually' field rather than 'Paid' field. What is the cause of this issue and how can this be fixed?
    Thanks

    I used case record model UDM_DISPUTE as a copy template. It had following structure nodes: Business partner, Disputed objects;Resolved objects;Items assigned during clearing; Other objects;and Various.
    Now, amongst these I cannot see anything which says 'Paid' and Cleared Manually' . Could you elaborate which values would have been copied incorrectly in your opinion?I am testing a full payment scenario and not Residual or Partial payment.

  • FSCM-DM: Status of Dispute Case does not change

    Hi,
    I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
    The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
    I customized my system like this:
    On status Management,
    SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
    Status   Status Discription SystemStatus System status discription
    20            In Proces                                 002     In Process
    30           Confirmed                                008     Confirmed
    40           Closed                                     007     Closed
    50           Canceled                                 009     Voided/Deleted/Canceled
    And, in Process Integration
    SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Process Integration=>Define Automatic Status Changes
    Automatic reopen => 20
    Automatic Written of =>40
    Automatic closed => 40
    Also, if i run the automatic written of program, no dispute case is considered.
    Test:
    I have a test where i created an dispute case and aftwards i paid the invoice.
    Result:
    The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
    So, i run program FDM_PROCESS_BUFFER but i received the message that "Dispute Case 000000000222: Automatic close status 40 is not valid"
    Thanks in advance for your inputs,
    Edited by: Morbius on Oct 14, 2010 9:11 PM
    Edited by: Morbius on Oct 14, 2010 9:56 PM
    Edited by: Morbius on Oct 14, 2010 10:41 PM

    Solved after updating the status data in customizing (the high and low values).

  • Dispute case ID no longer in cleared document visible

    Hi,
    we have voided a dispute case.
    Now, when I go back into document display or through FBL5n I have no longer visibility of the case. How can that be?
    The disputed FI document has been cleared. And the FI document is still visible as linked document in the case.
    for reporting reasons and account overview I would need to see this.
    What can I do?
    Thanks + Regards
    Hein

    Are you saying you disputed an item.
    Then you voided it
    Then the item was cleared
    If that is the case I believe everything is fine.
    You will always be able to see a voided dispute - you can use the status to remove it from reporting
    By voiding the item - the AR data will no longer link back to the dispute. This allows the AR item to be disputed again.
    Hope this helps

  • Dispute case auto closing

    Hi,
    I have created a dispute case on customer noted item, when i will reverse the noted item the dispute case is not auto closed, it is still in open status.
    can any one give me solution for this.
    Regards,
    Prakash

    Hi,
    I have read already but my problem is i have created a noted item for which if i post advance receipt then i will go preclosed, but when i cancel the noted item it will still be open, i need close it pre closed manually.
    regards,
    Prakash

  • Auto closing of dispute cases--only for some company codes

    Hi
    We have activated dispute management for several company codes in our system. The auto closing of dispute cases also has been activated in status management. Cases are automatically closed by the system (through a batch job) when the last disputed object is cleared.
    Now there is a requirement to deactivate auto closing only for some company codes. They want to close cases manually in these company codes.
    Is this possible and if so how?
    Regards
    Raj.

    You cannot deselect at a company code level.
    Can we go through you proposed process.
    So you have a dispute for $100.
    The customer pays it and the dispute closes.
    Then the customer calls up and says they have an issue with the invoice they paid previously.
    I have seen this happen before but there was a little twist
    1 - The customer raised a debit note against the client for the issue that they had. The original invoice is cleared but a debit note is created and then disputed and processed. So you can close the original dispute and create a new dispute against the debit note
    2 - The customer paid the wrong invoice. The dispute was closed. However to rectify the miss allocation the clearing document will be reversed meaning the dispute is "re-opened" and can be processed.
    I am unaware of any other requirement for a customer to "re-dispute" a paid item in SAP.

  • Dispute Case Mail on Changes of Dispute case

    Hi All,
    Requirement:- In Dispute case if below fields changes mail should trigger to all person through Workflow.
    1. Status .of dispute case
    2. Processor of Dispute case.
    Please guide me to get this logic.
    Regards
    Arun

    Hello Arun,
    Standard SAP provides a workflow(WF01700044 feeds to WF01700051) that will only send notification when a processor changes and that processor isnt a regular process.
    in your case you will have to create Events in the business object BUS2022 that will trigger for status change. there is already a standard event for processor change in BUS2022. you will have to call the event from the BADI UDM_STORE_EVENTS_C specific for dispute workflows.
    you will have to copy and modify the existing workflow to send notification per your need for both of your scenarios.
    Also for your second scenario if you do not maintain any users in the config "Define Regular Processor for Dispute Cases" per say. than a workflow is triigered and notifcation is sent by standard SAP
    -Deepak

  • Dispute case logs

    Is it possible to report off of the dispute case logs?

    Mark,
    I use work flow for dispute management to approve a case before writeoff.. currently the process is very manual: the user changes case status to 'routed for approval' which triggers the workflow.. upon approval from the manager, the case is returned to the initiator with an 'Approved' status. When in approved status, the initiator would put an escalation code on the case so it is picked up by the batch job for udm_autowriteoff.
    Now I was thinking if there is a way I can run a report off the dispute case logs to see if a user puts an escalation code before the approval..
    I'm currently working with SCMG_VLDT_BFR_STR_C (BADI) to check if case status = approved, before saving a case with a value for escalation code... but I was still curious about the reporting option..
    Cheers
    Krishna

  • Question on dispute management status profile

    Dear Friends,
    I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
    Any help will be greatly appreciated..

    Hello,
    The status profile is used by definition of the Case Management configuration behind each Dispute.
    A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
    My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
    Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
    Here is an Example for Legal Claim:
    10     10-New Case     001
    20     20-Pre-Presentation of Case     002
    21     21-Case Presentada     003
    22     22-Case - Rejected     003
    23     23-Case - Ammended     003
    30     30-Payment Order      003
    40     40-Personal Notification     003
    41     41-Notification via Advise     003
    42     42-Notification via Presentment of Charges     003
    43     43-Notificatio via Conculding Behaiviour     003
    50     50-Rebuttal     003
    60     60-Proof     003
    61     61-Questionning to the Parties     003
    62     62-Testimonies     003
    63     63-Document Exhibit     003
    64     64-Judicial Inspection     003
    70     70-Final Debate     003
    80     80-Sentence      003
    I hope this answers your question.

  • VOID button on dispute case is greyed out

    Hi All,
    VOID button in a dispute case change mode is greyed out. Pls through some light on how to go over activating VOID button.
    Thanks
    Rajanikanth

    Hi Mark/Nick
    I have configured status profile for VOID correctly.
    Status 50, System Status 009, Low value 10 and High Value 20.
    However, VOID button is still greyed out. In other system we have configured with the same status profile values and VOID button is working fine in other system. We are not able to figure out what went wrong. Is there any authorizations missing for my User ID ?. Your help in this regard is appreciated.
    Thanks
    Rajanikanth

  • Error updating Dispute case: FDM_PROCESS_BUFFER Internal error: ENQUEUE

    Whenever we clear a Disputed Invoice with an incoming payment, we receive this error message if the Dispute is unresolved: -
    An error occurred during the update of case xxxxx
    Update Case with Program FDM_PROCESS_BUFFER
    You can start the program by running this document.
    However, when we run FDM_PROCESS_BUFFER we get an error: -
    Dispute Case xxxxx: Internal Error: ENQUEUE
    Has anyone come across this error before?  Or can anyone suggest a solution for this error given the scenario we are using i.e. clearing unresolved Disputes?
    Thank you.

    We have gotten this error when the status of the dispute case was "new" which is not in the range of allowed statuses allowed for the automatic change in status needed for the closure. 
    If we change the status to an "in processing" status the error is cleared.
    Try that to see if it fixes the error.

  • Automatic Write-off Document in Dispute Case

    Hi,
    I was wondering once the dispute case is automatically written off, should the financial document should be updated in the dispute case, because technically the write off document is the resolved object in the dispute case.
    When i performed automatic write off, the accounting document is not updated anywhere in linked objects in any sub folder, however the dispute case was confirmed.
    Should it update or is there something needs to be done to update in the dispute case?
    Thanks.
    Jen

    Hi Mark,
    Thanks for your reply. In auto status changing, I dont have the option other than defining status for automatic reopen, written off and close. I did check the status, but its not relevant.
    Here is what I am looking for, the automatic written off accounting document should be available or updated under resolved objects under linked objects.
    Thanks in advance
    Jen

  • Outcome to dispute cases

    Where can you customize the outcomes to dispute cases, for example> credit memo created, written off, etc.
    Thanks!

    where would you expect to see this in the dispute case?
    There is not a standard field for the outcome.
    The root cause is the closed in my opinion.
    You could look to have some new dispute statuses - so one for each type of closure you mentioned.

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