Error updating Dispute case: FDM_PROCESS_BUFFER Internal error: ENQUEUE

Whenever we clear a Disputed Invoice with an incoming payment, we receive this error message if the Dispute is unresolved: -
An error occurred during the update of case xxxxx
Update Case with Program FDM_PROCESS_BUFFER
You can start the program by running this document.
However, when we run FDM_PROCESS_BUFFER we get an error: -
Dispute Case xxxxx: Internal Error: ENQUEUE
Has anyone come across this error before?  Or can anyone suggest a solution for this error given the scenario we are using i.e. clearing unresolved Disputes?
Thank you.

We have gotten this error when the status of the dispute case was "new" which is not in the range of allowed statuses allowed for the automatic change in status needed for the closure. 
If we change the status to an "in processing" status the error is cleared.
Try that to see if it fixes the error.

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