Dispute case logs

Is it possible to report off of the dispute case logs?

Mark,
I use work flow for dispute management to approve a case before writeoff.. currently the process is very manual: the user changes case status to 'routed for approval' which triggers the workflow.. upon approval from the manager, the case is returned to the initiator with an 'Approved' status. When in approved status, the initiator would put an escalation code on the case so it is picked up by the batch job for udm_autowriteoff.
Now I was thinking if there is a way I can run a report off the dispute case logs to see if a user puts an escalation code before the approval..
I'm currently working with SCMG_VLDT_BFR_STR_C (BADI) to check if case status = approved, before saving a case with a value for escalation code... but I was still curious about the reporting option..
Cheers
Krishna

Similar Messages

Why dispute case "status" changing automatically and also not updating in log

HI,
I found something curious as you can see in the image below , I was process dispute case "data complete" to "Partially Approved - SDC" but system automatically changing status to data complete ... I did 2 times but system is automatically changing status . We are unable to get the details in log also.
Any one can help why system is automatically changing and log is not updating .

Hi,
It may be the case that some of the SharePoint timer jobs were not created when the PWA was provisioned.
Try to re-provision the PWA instance and see if that would help (edit the PWA instance in SharePoint Central Admin without changing anything)
Paul

Dispute Case per invoice

Hi All,
My client is planning to implement Dispute management. I just wanted to know if we can create one dispute case per customer i.e. one dispute case per multiple invoices of a customer or does it have to be one dispute case per invoice.
Regards,
Raj/

I am trying to writeoff a dispute case. I ran the program UDM_AUTOWRITEOFF. A background job gets scheduled. But there is no spool generated. When I see the job log this is the error I have.
Field COBL-KOSTL. does not exist in the screen SAPLKACB 0002
Can anyone help me where should I fix this. I know this is the cost element in the coding block but where should I fix or do the configuration?
Regards,
Raj.

In my work flow Invoice Details not geting when Dispute case created?

Hai Experts,
Im Working on Dispute case Workflow in FSCM module , I Created custom workflow for that ,
when ever Disputecase created notification send to Processor and Coordinator for that i created one Zclass
write the one of the that Zclass method for sending the mail to processor and coordinator for those mail Id's,
Its working fine but the problem is on that mail i have to send the Invoice details also ,
for that im using the fm 'UDM_GET_BOR_OBJECT_KEY_INVOICE ' this FM not geting the data when dispute case is created,
its working in foreground and background, but the problem is in workflow it is not geting the invoice details.
please help me on this,,,
thanks in adv..

Hello,
"I Debug the FM, its throughs the Error
'No Configuration for the wrokflow Wfno version 0000'."
I doubt very much that the FM is showing that error. I assume you mean the workflow log.
The step that calls the task that calls the method that calls that FM, is that the one with that error message?
First check that the FM works in SE37 with the same inputs as when called from the workflow, and if it gives the expected output.
Try replacing that step with a different one to make sure there's no problem with the workflow itself. Make sure the workflow is activated without errors and do SWU_OBUF.
regards
Rick Bakker
hanabi technology

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Customer line items ...dispute case

Friends,
when i go into the customer line item report (FBL5N) and click on a record it opens up a page where we see a button for 'Dispute Case'and i went there and changed the reason for case and saved it and came back to the fbl5n customer line item screen and checked the record against which i changed the reason for case, but it didnt changed the reasion on the record but when i go into the record and try to view it in additional details it shows me the one i have made changes. not able to understand why it is not showing in the list of line items when it is showing inside the record details that it has been changed,even i did refreshed it . Our end user wants to see the changed reason code on the line items page wich is on the AR side when we change the reason for case on the dispute side.
its kind of urgent please put some light onto it, any help would be highly appreciable...
Thanks
Jay

sounds like changing the ALE from system 1 to the other system.
However I doubt it will be that easy.
I believe that could should contact SAP SLO to work out the best route for data migration.

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

How to relate dispute case for a AR document

Hi Gurus,
I have a requirement to change the reason code change date of dispute case(DIspute management) for the related AR document.
Basically i am posting a AR document through BAPI. Now i wanted to take the last dunned date(MADAT) and find the related dispute case after that change the reason code change date using last dunned date.
so my question how to relate relevent dispute case for the AR document?
Thanks advance.
Regards,
Radhakrishna.

Hi.............
Better and simplest way you can get it through a simple qury report. Create a query by joining two tables ODLN and OINV. OINV's docdate means the closing date of delivery challan.
Regards,

Error in creating Dispute case

Hello Experts,
i got this error in su53
Evaluation of Last Failed Authorization Check of User KHPSAROM
Description                                                                                Authorization values
User Name                      KHPSAROM     Authorization Object                     CPE_SETTIN
System                         FCP          Client                                   400
Date                           15.10.2010   Time                                     13:34:30
Instnce                        fghsrv014    Profile Parameter auth/new buffering     4
    Authorization check failed
   Object Class AAAB Cross-application Authorization Objects
     Authorization Obj. CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorization Field ACTVT Activity
                                                                                03
   User's Authorization Data KHPSAROM
   Object Class AAAB       Cross-application Authorization Objects
     Authorization Object CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorizat. T-FD96017500 Commodity Pricing Engine: General Settings
         Profl. T-FD960175   Profile for role Z:ROLE_AR_ARACC
         Role Z:ROLE_AR_ARACC
         Authorization Field ACTVT Activity
                                                                                03
User cannot create dispute case
try to solve it
Thanks and regards
Dhaval Thaker

To disspell any doubts, SU53 shows the last failed auth check which the user invoked in a program, immediately before executing Su53. It is not necessarily the correct one to assign!
Melissa Salamone wrote:
> And this is way out from left field but I actually had this happen to me a week or two ago - double check the role and make sure that authorization is actually there. I had one pop where it showed an authorization that was an old version of the role but not in the current version.
>
I assume by this that you are referring to profile name collisions. This has two common causes:
The SID ID's of PROD, QAS and DEV etc systems all have the same identical characters in the 1st and the 3rd place. Only these two are used in the generation of the profile name. Search for "AGR_NUM_2" for more infos and options.
Another (IMO more likely possibility) is that which SAP Note 1373111 describes in the reason codes of the FOR USER construct. The check might infact have been performed against a different user ID...
Please run the same with an ST01 trace on and check the reason code (if your kernel release is high enough).
Personally I am rather sceptical about this new mechanism in the wild. The old mechanism via FM AUTHORITY_CHECK at least gave us a where-usd-list and when jumping from the trace to the source it was clear what the developer had intended to do, even if they have already left the building...
Cheers,
Julius

Dispute case ID no longer in cleared document visible

Hi,
we have voided a dispute case.
Now, when I go back into document display or through FBL5n I have no longer visibility of the case. How can that be?
The disputed FI document has been cleared. And the FI document is still visible as linked document in the case.
for reporting reasons and account overview I would need to see this.
What can I do?
Thanks + Regards
Hein

Are you saying you disputed an item.
Then you voided it
Then the item was cleared
If that is the case I believe everything is fine.
You will always be able to see a voided dispute - you can use the status to remove it from reporting
By voiding the item - the AR data will no longer link back to the dispute. This allows the AR item to be disputed again.
Hope this helps

Getting Error while generating Dispute Case

Hi,
While creating Dispute for Down payment received for and invoice I am getting error "User XXX is not created in dispute case processing system". This case I am creating through FBL5N.
Now if I enter another user Processor it says "Entry DZITO does not exist in USR02 (check entry)"
So can any body help me out in this.
As I am new to dispute Management.
Regards,
Kiran.

Hi Kiran,
It seems that a processor is required for your dispute.
You can check the attribute aligned to the dispute case.
Within the attribute, there is a tick box against the processor field to indicate that this is mandatory.
The second error is the user you entered for the processor field, is that the userid you entered is not a SAP user id.
Please make sure that only SAP user ids are entered.

Error - Dispute Case Data Could Not Be Read

I got above error while creating the dispute case in production server.
Anyone have an idea how I fixed it, does it need to see RFC?
Please guide me
Krunal

Hi Mark,
Thanks, while I create one document for dispute case system is not able to read the document. It is in productive client. we have cluster specific transactions in one cluster we post documents and another cluster dispute cases create. so when I tried to create dispute case in main cluster with ref to document system gives me below error.
Normally we post transctions in G cluster and after posting in G we process dispute case in G cluster and after it open in E cluster for details about dispute case.
Using UDM_DISPUTE transction code for look into dispute cases in E cluster, here we canonot proceed from G to E, In G Cluster we find this error and because of this we unable to create dispute case in E cluster.
If you need more information, Please ask me.

Dispute Case creation (credit memo reference to Billing invoice)

Hey
We are using SD module to create Billing invoices and Credit Memo's.
1. Dispute case created for Accounting invoice (Generated from Billing invoice).
2 Credit memo raised in reference to billing invoice and FI document generated for Credit memo.
We are in need to add Credit memo to the existing Dispute case in the Billing invoice.
I have tested this scenario and this is not an standard. Any inputs in this regard is highly appreciated.
Thanks
Rajanikanth.

adding the credit memo is not available as standard.
Object type BUS2094 is the object type for a sales order - so you could use this - but this will bespoke

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Hi,
We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)
Is SAP CMS & SAP RMS the same thing?
Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?
Has anyone else implemented Disputes with a large volume of attachements?
Many thanks in advance for those of you with knowledge & experience in this area,
JJ
Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
Best Regards,
Pragya

Dispute case logs

Similar Messages

Maybe you are looking for