Dispute Case:UDM_Dispute Attach document

Dear All
We want to attach document to dispute case. We know attachment function available when someone open the dispute case from inbox but in this way only a person who is assigned as processor can assign the document to dispute case. But if someone other than processor wants to assign any document from UDM_Dispute.
Thanks and Best Regards
Farhan Qaiser

Are you asking how to add an excel spreadsheet into a dispute or something like that?
It is fairly simple,
This is done via linked objects.
In the other folder, you can add attachments.
There is config to be defined for the file type i.e. pdf, or xls.
Document types for Attachments for Dispute cases is the config task.

Similar Messages

Mass update of processor & Coordinator in Dispute cases UDM_DISPUTE

Hi All,
Few months ago one of our user left our co, there were more than 500 dispute cases with this user as both processor & Coordinator.
Now we want to reassin all these dispute cases to a different USER. However system allows only one field to change at once. If we select processor, we get a message USER doesn't exist in the system (Coordinator)
Can anyone please let me know how we can change both processor and coordinator for all these dispute cases
Thanks in advance.
Krishna

Hi Mark,
I am not sure if LSMW works, as I tried to change a dispute case through LSMW recording and when I came back to the recording screen, it shows the below
Recording ZCASE1               update dispute case
        UDM_DISPUTE Dispute Management
            SAPLSRMCLFRM2 0100
                BDC_OKCODE                     =%_GC 235 1
            SAPLSRMCLFRM2 0100
                BDC_OKCODE                     =%_GC 235 1
            SAPLSRMCLFRM2 0100
                BDC_OKCODE                     =%_GC 235 1
            SAPLSRMCLFRM2 0100
                BDC_OKCODE                     =BACK
            SAPLSRMCLFRM2 0100
                BDC_OKCODE                     =BACK
            SAPLSRMCLFRM2 0100
                BDC_OKCODE                     =BACK
            SAPLSPO1 0500
                BDC_OKCODE                     =OPT1
                BDC_SUBSCR                     SAPLSPO1
I think this is not working, please let me know if I am doing something wrong?
Thanks
Krishna

Dispute case with parked document

Hi,
Does anyone know if it's possible to create a dispute case from a parked document?
Thanks,
CC

Hi,
Parked documents concept in SAP is only for managment approval.
You can park any kind of document before simulating.
If you want to send dispute case to management approval then go for parking or else you can post directly.
Thanks
Chandra

Dispute Details for a document

Hi All,
I have created the Dispute case for a document in FB03 and save that dispute .
I need the details to Fetch again for my program, But i am unable to find the table that
details was stored.
Can any one help to find the Table for dispute details stored.
Thanks,
Krishna.

Hi,
I need the time stamp for that dispute case like "created time' Changed Time Stamps,
But in the table UDMCASEATTR00' the time stamp details not stored.
I need only that two values like created and Changed .
Title         NEWCASE1
Case ID       43                    Status
External Ref.                      Reason
Priority                                Created    08/18/2011 05:43:22
*Processor     RAOVIJ        Changed    08/18/2011 05:44:48
Krishna.

Dispute Case - Additional Documents Attachment

Hi Experts
During the creation of dispute Case we have a requirement to Store attachments ( PDF, XLS or Word files) of customer business with Dispute case itself.
Can we utilize the Note functionality or Services for object?
In either cases where does SAP Stores the Documentation ? more details.... please
Please reply accordingly
Thanks
Regards,
Meenakshi.N

this is available as standard.
In the dispute - linked objects - the last tab various you can add a document.
you need to make sure you define the document type in the config screen "Define Document Category for Attachments to Dispute Cases"

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

Attaching docs to a dispute case

Hi all,
Is it possible to attach docs while creating a new dispute case manually at FBL5N? I mean attach the documents during the creation and not later?
Thanks for your inputs!

As with accounting documents there is an icon on the top left hand corner of the screen called "Services for object".
This is to the left of where it says "Case Display"
The other option is to add the attachment as a linked object
In the other object folder, there is a node called "other objects".
If you right click this, select document and attach the relevant document.
You also need to make sure you have defined the type of document that can be attached via this method in config,

TIF attached to dispute case isn't displayed

Hi,
TIFs that are attached to a dispute case can't be displayed. PDF files works fine.
The problem already exist directly after the upload.
It doesn't seem to be an authorisation problem (Trace made, RC=0 for each check).
The TIF is uploaded correctly as it can be downloaded and displayed then by windows tools.
Are there any settings needed?
Thanks for any idea in advance
Katja

Hi Hein,
no it wasn't maintained there (table was empty up to now). I've add the tif format but it still doesn't work.
Regarding the help text this step is related to the integration with Biller direct which we do not use.
Based on the help text I've had a look in the Customizing for Records Models, Records, and Documents
(SAP NetWeaver -> SAP Web Application Server -> Basis Services -> Records Management -> Customizing for Records Models, Records, and Documents -> Register Document Formats.)
but I haven't found something helpfull there. The tif format is maintained there.
best regards
Katja

How to relate dispute case for a AR document

Hi Gurus,
I have a requirement to change the reason code change date of dispute case(DIspute management) for the related AR document.
Basically i am posting a AR document through BAPI. Now i wanted to take the last dunned date(MADAT) and find the related dispute case after that change the reason code change date using last dunned date.
so my question how to relate relevent dispute case for the AR document?
Thanks advance.
Regards,
Radhakrishna.

Hi.............
Better and simplest way you can get it through a simple qury report. Create a query by joining two tables ODLN and OINV. OINV's docdate means the closing date of delivery challan.
Regards,

Dispute case ID no longer in cleared document visible

Hi,
we have voided a dispute case.
Now, when I go back into document display or through FBL5n I have no longer visibility of the case. How can that be?
The disputed FI document has been cleared. And the FI document is still visible as linked document in the case.
for reporting reasons and account overview I would need to see this.
What can I do?
Thanks + Regards
Hein

Are you saying you disputed an item.
Then you voided it
Then the item was cleared
If that is the case I believe everything is fine.
You will always be able to see a voided dispute - you can use the status to remove it from reporting
By voiding the item - the AR data will no longer link back to the dispute. This allows the AR item to be disputed again.
Hope this helps

Unable to create a new dispute case from UDM_DISPUTE

Hello All,
When I try to create a new dispute case from UDM_DISPUTE, I get the following error.
Duplication in attribute display: Attribute
FIN_RFC_CREATOR already used
Can any one tell me what is the reason for the above error and how I can create a new test case using UDM_DISPUTE.
Thanks
Venkat

Check your attribute configuration in FSCM - Dispute Mgmt - Dispute Case Processing - Attribute Profile - Create Attribute Profile. Select the attribute profile that is assigned to your Case Type and select Assign Attributes. Look to see if the attribute FIN_RFC_CREATOR is listed twice.
Regards,
Beth

BAPI Needed of uploading document in already existing Dispute Case

Hi,
I need BAPI for uploading document in already existing Dispute Case...
Thanks,
Ajit

I tried to use the following program to upload a document and it is not working, any feedback would be helpful:
*& Report ZTEMP_DISPUTE_12
REPORT ztemp_dispute_12.
PARAMETER : l_fname TYPE char255.
DATA : l_file TYPE string,
      lv_xstring TYPE xstring,
       l_return TYPE bapiret2,
       l_filecontent TYPE bapiconten,
       i_case TYPE REF TO if_scmg_case_api,
        l_initial_dir     TYPE string,
        l_window_title    TYPE string,
        l_filename_disp   TYPE string,
        l_filename_string TYPE string,
        l_user_action     TYPE i,
        l_rc              TYPE i,
       l_v_lines TYPE i,
       l_mime TYPE skwf_mime,
       l_filelength TYPE i,
       l_component TYPE bapidoccomp,
       l_skwf_filnm TYPE skwf_filnm,
       li_file_tab        TYPE filetable,
       lwa_file_tab        TYPE file_table,
       li_bin_content TYPE STANDARD TABLE OF bapiconten,
       l_v_size TYPE i.
DATA: BEGIN OF itab OCCURS 0,
       line TYPE sdok_sdatx.
DATA: END OF itab.
DATA: BEGIN OF i_component OCCURS 0,
        comp_count TYPE bapipos,
        comp_id     TYPE bapidocid,
        mimetype    TYPE bapimimetype,
        comp_size   TYPE bapipos,
        binary_flag TYPE bapigsbool,
        comp_num    TYPE bapipos.
DATA: END OF i_component.
AT SELECTION-SCREEN ON VALUE-REQUEST FOR l_fname.
l_window_title = 'Upload Document'(001).
Call the file selection dialog
CALL METHOD cl_gui_frontend_services=>file_open_dialog
    EXPORTING
      window_title            = l_window_title
      initial_directory       = l_initial_dir
    CHANGING
      file_table              = li_file_tab
      rc                      = l_rc
      user_action             = l_user_action
    EXCEPTIONS
      file_open_dialog_failed = 1
      cntl_error              = 2
      error_no_gui            = 3
      not_supported_by_gui    = 4
      OTHERS                  = 5.
IF sy-subrc = 0.
    READ TABLE li_file_tab INTO lwa_file_tab INDEX 1.
    IF sy-subrc = 0.
      l_file = lwa_file_tab-filename.
      l_fname = lwa_file_tab-filename.
    ENDIF.
ENDIF.
START-OF-SELECTION.
CALL FUNCTION 'GUI_UPLOAD'
    EXPORTING
      filename                      = l_file
FILETYPE                      = 'ASC'
HAS_FIELD_SEPARATOR           = ' '
HEADER_LENGTH                 = 0
READ_BY_LINE                  = 'X'
DAT_MODE                      = ' '
CODEPAGE                      = ' '
IGNORE_CERR                   = ABAP_TRUE
REPLACEMENT                   = '#'
CHECK_BOM                     = ' '
VIRUS_SCAN_PROFILE            =
NO_AUTH_CHECK                 = ' '
IMPORTING
FILELENGTH                    =
HEADER                        =
    TABLES
      data_tab                      = itab
EXCEPTIONS
FILE_OPEN_ERROR               = 1
FILE_READ_ERROR               = 2
NO_BATCH                      = 3
GUI_REFUSE_FILETRANSFER       = 4
INVALID_TYPE                  = 5
NO_AUTHORITY                  = 6
UNKNOWN_ERROR                 = 7
BAD_DATA_FORMAT               = 8
HEADER_NOT_ALLOWED            = 9
SEPARATOR_NOT_ALLOWED         = 10
HEADER_TOO_LONG               = 11
UNKNOWN_DP_ERROR              = 12
ACCESS_DENIED                 = 13
DP_OUT_OF_MEMORY              = 14
DISK_FULL                     = 15
DP_TIMEOUT                    = 16
OTHERS                        = 17
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
DESCRIBE TABLE itab LINES l_v_lines.
l_v_size = l_v_lines * 255.
l_filename_string = l_file.
CALL METHOD cl_gui_frontend_services=>file_get_size
    EXPORTING
      file_name = l_filename_string
    IMPORTING
      file_size = l_v_size
    EXCEPTIONS
      OTHERS    = 1.
convert binary255 to binary1024 table
CALL FUNCTION 'SCMS_BINARY_TO_XSTRING'
    EXPORTING
      input_length = l_v_size
    IMPORTING
      buffer       = lv_xstring
    TABLES
      binary_tab   = itab
    EXCEPTIONS
      failed       = 1
      OTHERS       = 2.
IF sy-subrc <> 0.
       rv_failed = 'X'.
       RETURN.
ENDIF.
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      buffer     = lv_xstring
    TABLES
      binary_tab = li_bin_content.
l_skwf_filnm = l_file.
CALL FUNCTION 'SKWF_MIMETYPE_OF_FILE_GET'
    EXPORTING
      filename                   = l_skwf_filnm
X_USE_LOCAL_REGISTRY       =
   IMPORTING
     mimetype                   = l_mime.
l_component-comp_count    = 1.
l_component-comp_id       = l_fname.
l_component-mimetype      = l_mime.
l_component-comp_size     = l_v_size.
l_component-binary_flag   = 'X'.
l_component-comp_num      = 1.
APPEND l_component TO i_component.
DATA:
lo_case_api TYPE REF TO cl_scmg_case_api,
   lo_case_api_intf       TYPE REF TO if_scmg_case_api.
CALL METHOD cl_scmg_case_api=>if_scmg_case_api~open_case
    EXPORTING
      im_case_guid    = 'E99B284FC272B720E100000092D79319'
      im_enqueue      = 'X'
    RECEIVING
      re_case         = lo_case_api_intf
    EXCEPTIONS
      failed          = 1
      enqueue_failed = 2
      invalid_guid    = 3
      cx_srm_gsp_back = 4
      OTHERS          = 5.
lo_case_api ?= lo_case_api_intf.
*DATA : l_if_case_api      TYPE REF TO if_scmg_case_api.
       CALL METHOD cl_scmg_case_api=>open_case
         EXPORTING
           im_case_guid    = 'E99B284FC272B720E100000092D79319'
         RECEIVING
           re_case         = l_if_case_api
         EXCEPTIONS
           failed          = 1
           enqueue_failed = 2
           invalid_guid    = 3
           cx_srm_gsp_back = 4
           no_authority    = 5
           OTHERS          = 6.
CALL FUNCTION 'UDM_BD_CREATE_ATTACHMENT'
    EXPORTING
      i_guid      = 'E99B284FC272B720E100000092D79319'              "E99B284FC272B720E100000092D79319
      i_case      = lo_case_api
      i_testrun   = space           " '003A3A4FAD54D97CE100000092D79319'
    TABLES
      bin_content = li_bin_content
      components = i_component
    CHANGING
      es_return   = l_return.
IF sy-subrc = 0.
    COMMIT WORK.
ENDIF.
CALL FUNCTION 'DEQUEUE_ALL'.
break 50120i1120.

Automatic Write-off Document in Dispute Case

Hi,
I was wondering once the dispute case is automatically written off, should the financial document should be updated in the dispute case, because technically the write off document is the resolved object in the dispute case.
When i performed automatic write off, the accounting document is not updated anywhere in linked objects in any sub folder, however the dispute case was confirmed.
Should it update or is there something needs to be done to update in the dispute case?
Thanks.
Jen

Hi Mark,
Thanks for your reply. In auto status changing, I dont have the option other than defining status for automatic reopen, written off and close. I did check the status, but its not relevant.
Here is what I am looking for, the automatic written off accounting document should be available or updated under resolved objects under linked objects.
Thanks in advance
Jen

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Hi,
We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)
Is SAP CMS & SAP RMS the same thing?
Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?
Has anyone else implemented Disputes with a large volume of attachements?
Many thanks in advance for those of you with knowledge & experience in this area,
JJ
Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
Best Regards,
Pragya

Need to find table for dispute case attachments in service for objects

Hi All,
I have a requirement where i need to find some tables which will hold details of dispute case attachments. After a dispute case is created using UDM_DISPUTE transaction, the concerned person may open that dispute case and can attach some documents/any attachments using services for objects icon at the top left corner of the screen. All i want to know is, in which table (tables related to service object) this attachment details will be stored. Even if the attachments details are stored in service objects related tables, there should be some link for this attachment and dispute case. Please let me know if any of you have some pointers and it would be highly appreciated.
Thanks in advance,
Srilakshmi.

Hi a®s,
Thanks for your reply. An entry is getting created in this table SRGBTBREL whenever an attachment/URL/notes is attached to a dispute case using services for object and the link between this table and dispute case table SCMG_T_CASE_ATTR is INSTID_A. This field holds the value of CASE GUID from SCMG_T_CASE_ATTR. Now my requirement is whenever an attachment is present in a dispute case i need to set a customized checkbox present in UDM_DISPUTE screen so that when an user opens the dispute case he/she can understand some attachment is present for this case by seeing the checkbox. I found the SCMG* badi's are not helpful to set the checkbox. Please let me know if you have any idea on how to implement it.
Thanks in advance,
Srilakshmi.

Dispute Case:UDM_Dispute Attach document

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