Attaching docs to a dispute case

Hi all,
Is it possible to attach docs while creating a new dispute case manually at FBL5N? I mean attach the documents during the creation and not later?
Thanks for your inputs!

As with accounting documents there is an icon on the top left hand corner of the screen called "Services for object".
This is to the left of where it says "Case Display"
The other option is to add the attachment as a linked object
In the other object folder, there is a node called "other objects".
If you right click this, select document and attach the relevant document.
You also need to make sure you have defined the type of document that can be attached via this method in config,

Similar Messages

Dispute Case:UDM_Dispute Attach document

Dear All
We want to attach document to dispute case. We know attachment function available when someone open the dispute case from inbox but in this way only a person who is assigned as processor can assign the document to dispute case. But if someone other than processor wants to assign any document from UDM_Dispute.
Thanks and Best Regards
Farhan Qaiser

Are you asking how to add an excel spreadsheet into a dispute or something like that?
It is fairly simple,
This is done via linked objects.
In the other folder, you can add attachments.
There is config to be defined for the file type i.e. pdf, or xls.
Document types for Attachments for Dispute cases is the config task.

TIF attached to dispute case isn't displayed

Hi,
TIFs that are attached to a dispute case can't be displayed. PDF files works fine.
The problem already exist directly after the upload.
It doesn't seem to be an authorisation problem (Trace made, RC=0 for each check).
The TIF is uploaded correctly as it can be downloaded and displayed then by windows tools.
Are there any settings needed?
Thanks for any idea in advance
Katja

Hi Hein,
no it wasn't maintained there (table was empty up to now). I've add the tif format but it still doesn't work.
Regarding the help text this step is related to the integration with Biller direct which we do not use.
Based on the help text I've had a look in the Customizing for Records Models, Records, and Documents
(SAP NetWeaver -> SAP Web Application Server -> Basis Services -> Records Management -> Customizing for Records Models, Records, and Documents -> Register Document Formats.)
but I haven't found something helpfull there. The tif format is maintained there.
best regards
Katja

Dispute Case - Additional Documents Attachment

Hi Experts
During the creation of dispute Case we have a requirement to Store attachments ( PDF, XLS or Word files) of customer business with Dispute case itself.
Can we utilize the Note functionality or Services for object?
In either cases where does SAP Stores the Documentation ? more details.... please
Please reply accordingly
Thanks
Regards,
Meenakshi.N

this is available as standard.
In the dispute - linked objects - the last tab various you can add a document.
you need to make sure you define the document type in the config screen "Define Document Category for Attachments to Dispute Cases"

I have files that have been on my computer for over a year and all of a sudden they wont open and an error message comes up saying they were improperly downloaded or came in an email attach which is not the case

I have files that have been on my computer for over a year and I have used them several times and all of a sudden they wont open. I received an error message saying they are improperly downloaded or came as an email attachement which is not the case. Please advise

They seem to be word files - they will open if I choose "open with" microsoft word, but if I double click they don't open they are appearing as PDF on my screen. I even opened one and then tried to "save as" making sure I chose .doc and they still appear as PDF
I just created a new document response.doc in word and when I saved to my desktop it appears as a PDF file and I absolutely did not create a PDF or save as PDF it was a simple word
doc.
The message says "Adobe reader could not open response.doc because it is either not a supported file type or because the file has been damaged (for example attached in an email and not properly decoded)
The reader version is I believe the most current, I always update when prompted. OS is Windows 8

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Hi,
We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)
Is SAP CMS & SAP RMS the same thing?
Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?
Has anyone else implemented Disputes with a large volume of attachements?
Many thanks in advance for those of you with knowledge & experience in this area,
JJ
Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
Best Regards,
Pragya

Dispute case for a credit note

To get approvals for a customer refund, I want to use dispute cases. To make this work, I will have to create dispute cases for open credit notes from customer line items (FBL5N). However, I get an error message 'Dispute case cannot be created without receivable'
Do I need to define a new case type to be able to create a dispute case for a credit note?
Cheers

Hi Vicky,
A dispute can not only include a credit note.
There has to be a debit accounting document in the dispute as well.
If a customer wanted a refund you have two options:
1 - You can dispute the original invoice or invoices, and then raise a credit note and attach that to the dispute. The customer will then pay the invoices and take the credit note.
2 - You can create a customer disputed object. This allows you to create a dispute without reference to an invoice. You can then attach the credit note to the dispute.

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

Need to find table for dispute case attachments in service for objects

Hi All,
I have a requirement where i need to find some tables which will hold details of dispute case attachments. After a dispute case is created using UDM_DISPUTE transaction, the concerned person may open that dispute case and can attach some documents/any attachments using services for objects icon at the top left corner of the screen. All i want to know is, in which table (tables related to service object) this attachment details will be stored. Even if the attachments details are stored in service objects related tables, there should be some link for this attachment and dispute case. Please let me know if any of you have some pointers and it would be highly appreciated.
Thanks in advance,
Srilakshmi.

Hi a®s,
Thanks for your reply. An entry is getting created in this table SRGBTBREL whenever an attachment/URL/notes is attached to a dispute case using services for object and the link between this table and dispute case table SCMG_T_CASE_ATTR is INSTID_A. This field holds the value of CASE GUID from SCMG_T_CASE_ATTR. Now my requirement is whenever an attachment is present in a dispute case i need to set a customized checkbox present in UDM_DISPUTE screen so that when an user opens the dispute case he/she can understand some attachment is present for this case by seeing the checkbox. I found the SCMG* badi's are not helpful to set the checkbox. Please let me know if you have any idea on how to implement it.
Thanks in advance,
Srilakshmi.

How to synchronize Dispute case reason code with AR Reason Code

Hi
A residual is set up with reason code "A". A dispute case is created for this residual and once the case is created the reson code is changed to "B" . Now what is the program that needs to be scheduled that synchronizes these two and changes AR reason code to "B"? Thanks for help
Thanks

I agree with Ravishankar, that this is more of a question regd operational process being followed by your business team.
You might want to explain them tht it would be better of that to have below process
1) initially AR residual has a reason code
2) DC gets created automatically with the reason code of AR residual
3) in case the Reason code needs to be changed now, change it in the DC case itself.
4) to reflect changes made in step 3 to the AR residual online, you need to make settings in spro @ FSCM -- DM -- Process Ingegration with AR -- Auto doc changes from DC -- Define doc changes
If you get the above steps employed, you will have one version of truth across AR and DC with respect to Reason codes.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Attachments: I am creating an online application for employment and need applicant o submitt credentials, Is thier a way they can attach docs to the application?

Attachments: I am creating an online application for employment and need applicant o submitt credentials, Is thier a way they can attach docs to the application?

Hi Syclopz88,
You can use 'File Attachment' option in the form which will allow the user to attach documents to the application.

Customer line items ...dispute case

Friends,
when i go into the customer line item report (FBL5N) and click on a record it opens up a page where we see a button for 'Dispute Case'and i went there and changed the reason for case and saved it and came back to the fbl5n customer line item screen and checked the record against which i changed the reason for case, but it didnt changed the reasion on the record but when i go into the record and try to view it in additional details it shows me the one i have made changes. not able to understand why it is not showing in the list of line items when it is showing inside the record details that it has been changed,even i did refreshed it . Our end user wants to see the changed reason code on the line items page wich is on the AR side when we change the reason for case on the dispute side.
its kind of urgent please put some light onto it, any help would be highly appreciable...
Thanks
Jay

sounds like changing the ALE from system 1 to the other system.
However I doubt it will be that easy.
I believe that could should contact SAP SLO to work out the best route for data migration.

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

Attaching docs to a dispute case

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