DISPUTE MANAGEMENT - RMS ID

Hi,
I created a custom RMS ID while configuring for the DISPUTE MANAGEMENT in the development environment. But when I go to UDM_DISPUTE transaction and try to change the RMS ID I see only S_CM_DEMO in the list. I don't see even the SAP standard RMS ID UDM_DISPUTE.
Can anyone help me with this?
Raj/

Hello Raj,
Maintain field RMS ID value * in the authorization Object S_SRMSY_CL .
By default the value for the RMS ID is S_CMG_DEMO so that you will be getting only one value.
This resolves your Query.
Regards,
Naresh.

Similar Messages

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

Is there a way to hide some reason codes in dispute management without deleting?

Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them. Is there a way to do this?
I know if I physically delete them out of the Reason code list (SPRO -> FSCM -> dispute management -> Dispute Case Processing -> Case types -> Create Values for Attribute "Reason") then if an old dispute case that used that reason code is displayed, the four digit number code will be displayed rather than the description. So we would prefer to not physically delete the code / description from the reason codes but somehow make them non-display, or inactive.
Any thoughts on this?

Hello Stephen,
you may consider the functionality "personal list", putting all valid reason codes in and leaving out those you do not want to show. Maybe your Authorisation / Security Team can also help you performing this exercise for all affected users at once.
Regards,
Christoph

FI treatments related to Dispute Management in FSCM

MODERATOR: please read the forum rules about requesting documentation
Hi Financial gurus,
anybody has documentation of FI treatments related to Dispute Management in FSCM?
I'm intrested, in particular, in management of deductions "trade related" that is referret to trade promotions; indeed we're planning to integrate FSCM with TPM.
Anybody has documentation on that?
Regards
C

Usually Reason and Root cause are related. You can write a validation on these.

FSCM: Biller Direct using Dispute Management

Hi,
I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.
Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:
"This service isn't available at the moment."
I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.
Any ideas?
Regards
Rainer

Hi,
have you activated all of the user id settings for Biller Direct? (XCM)
where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.
can you make any changes from Biller Direct to ERP?
- Yes, I can change the administrative data (integrated with accounts receivable).
- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?
What version of ERP are you using 6.0 or an older version?
Right, I'm using ECC 6.0.
Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)
The connection works.

Dispute management - please help

Hi Gurus,
When I search for a dispute case using transaction UDM_DISPUTE then getting error below. It is not giving any additional information. When I click the message then I am directed to main menu.
no RFC destination could be determined for the method call
Please help,
Regards,
Pavan

Hello
Blue print document is confidential and varies from company to company, how ever I would try to give you some guide lines.
- Understand the scope of sales and distribution, what sub modules of SAP and current business processes have been decided.
- In principle you need to understand the "order to cash " cycle
- At every SD process, relate to FI what documents are being generated
- Some processes like master data creation, credit management policy of the client may be common to SD and FI, so they would part of both the processes
- Use ASAP questionnaires and get feed back, comments and arrive at final list of processes in AR, credit management, collections and dispute management
- Make visio and flow charts for every process in minutest detail
-For every process, ensure , visualise the configuration, test scripts, user manuals etc, so that they would be prepared with ease in the next stage
Reg
assign points if useful

Field addition in Attribute Profile (Dispute Management)

Hi Friend,
i am trying to add the field in dispute management attribute profile. But values are not updating in dispute case.
please suggest. How to add the new field in UDM_DISPUTE attribute profile.
Thanks in advance.
Regards
Ram

you need to look at the enhancement for completion of cases, which is under the process integration with AR
The name is FDM_AR_DISP_COMPLETE .
You would need to add appropriate coding to make the values available and populated.
Regards
Hein

Write off process in dispute management

Can some body throw more ligght on the write off process in dispute management . Including configuration steps(t-code), level of details / AR-table affected etc.
Thanks
Nik

In order to write-off dispute case appropriate confiuration needs to be done which includes assigning an "Escalation REason" to Write off a dispute case.
This means that you have an option of writing off all dispute cases with a specific Escalation Reason.
The impact of the write off would that the customer invoice is cleared and written off amount is debited to a GL account defined in the configuration. You also have the option of Cost Center to which this amount has to hit to analysis purpose.
Raj/

SD Credit memo from Dispute management

Hi Experts
I need help in creating credit memo from Dispute management. I have contacted SAP for it and they suggested that it would be customization. Requirement is to create Credit memo directly from Dispute management module (Having a tab in UDM_Dispute ). Once i select that option it should create VA01 credit memo belongs to dispute details (assuming dispute was created belongs to SD billing document).
Can anyone direct me on which BAPI to be activated and which workflow event to get triggered etc?
Appreciate any help and points will be rewarded.
Thanks
Aleem

Hi Aleem
Were you able to accomplish that? If yes, can you please share the details? We have a similar requirement and want to initiate a credit memo request from dispute case.
Thanks
Swati

Question on dispute management status profile

Dear Friends,
I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
Any help will be greatly appreciated..

Hello,
The status profile is used by definition of the Case Management configuration behind each Dispute.
A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
Here is an Example for Legal Claim:
10     10-New Case     001
20     20-Pre-Presentation of Case     002
21     21-Case Presentada     003
22     22-Case - Rejected     003
23     23-Case - Ammended     003
30     30-Payment Order      003
40     40-Personal Notification     003
41     41-Notification via Advise     003
42     42-Notification via Presentment of Charges     003
43     43-Notificatio via Conculding Behaiviour     003
50     50-Rebuttal     003
60     60-Proof     003
61     61-Questionning to the Parties     003
62     62-Testimonies     003
63     63-Document Exhibit     003
64     64-Judicial Inspection     003
70     70-Final Debate     003
80     80-Sentence      003
I hope this answers your question.

Credit Management and DMC (Dispute Management)

Hey All, Please help me out with Credit Management and DMC (Dispute Management) in Accounts Receivable. Give me the use and details of both as well as the web links with more info. Thanks in advance
Tina

Hi TG,
The SAP® Dispute Managementapplication enables you to resolve customer disputes overreceivables more effectively.Fully integrated with other SAP financial management applications, it can help youimprove the tracking and processing of short payments,streamline your accounts-receivable processes, and enhance your customerrelationships. Companies thatuse SAP Dispute Managementhave reduced their days salesoutstanding by as much as 20%. SAP Solution BriefSAP® Dispute Management
Pl check this link for more info :
Dispute Mangement
regards
sadhu kishore

Could you explain the work flow logic in dispute management

Hello,
Could any one explain the the work flow logic in dispute management .
When will the first work flow initiate and who will recive the first notification and what are the action he/she usually perform. How it trigger to next level and what is the events consider for the next work flow trigger.
If some one could share a real work flow example in line with Dispute management will be great...
regards
Sibichan

Dispute management workflow will help to automate business process.
When some action or information is expected form individual or department then
Workflow can be triggered on editing some field in dispute case and workitem is send
to individual or group, So that they can respond to it.
We can use function email notifications to speed up the process.
Based on organizational needs triggering events can vary.
Regards,
Raju

Workflow in Dispute Management

Hi,
Is there anything additionally required to get the standard workflow in FSCM Dispute Management going?
I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein

Hi,
This is from the IMG documentation:
In the standard delivery, the workflow samples WF01700044 and WF01700051 are used for dispute case processing via workflow, whereby the latter merely provides the notification functions of WF01700044. WF01700044 controls the complete notification and sending of work items.
In the component FIN-FSCM-DM-DM, you have to activate the event linkage for the relevant workflow. You do not have to assign a processor; this takes place via the dispute case. If you do not use the workflow samples from the standard delivery, you have to make sure that all tasks that are not background tasks are defined as general tasks.
I have activated the event linkage.
However, when using Dispute management, no work items or similar are being send.
What could be the problem?
Is there another transaction I need to check?
Other WF in the system work.
Thanks
Hein

Dispute Management Partial Payment

Dear All
We have created a dispute case and later record the partial payment but system does not give any message that Express Document Subsequent update for the case XX received from author.
I test the same in Ides and getting the above message. Any idea what I am missing.
Thanks and Best Regards
Farhan Qaiser

Hi ,
Kindly note that based on the message whevere any payment ( full or partial payment)agaist an invoice the updation takes place in the dispute management automatically and the status or the dispurte amount get reduced sometimes if two or more process takes place simultaneoulsy then the message occurs

Hi.. FI dispute management

hi..
i am an Abaper, i wnt get basic concept knowledge on dispute management and credit memo
can any one provide me the material on ths
Thanks in advance

Hi,
Credit Memo:Assume a company sells an article for $500.The customer points out some defect;so the company agrees to waive $ 100 from the bill.This money [$ 100] is technically a credit to the customer.
The company sends a letter informing the deduction of $ 100 from the bill;this letter [ normally this will be in some standard form] is called the credit memo.This is a memo which authorises the customer to pay a reduced amount as mentioned in the Memo.
Dispute Management:Disputes are common in a business environment.The dispute could be 1] due to unlawful deduction of bill by the customer;2] Due to delay in the execution of a work;3] due to bad quality and so on.The Disputes management is about solutions in the above [disputed] areas.
In SAP the "dispute Management" is a functionality which acts as an add-on to the AR functionality.Here all the possible dispute scenerios has been visualised and solutions addressed.
hope this helps.
Regards,
Ramesh

DISPUTE MANAGEMENT - RMS ID

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