Do we have to call Apple Care to return iPhone 4 to Apple Online UK?

I cannot find any clear instructions on Apple.com as to how we can return our defective i4's (faulty aerials) to Apple Online Store here in the UK.
Do I need to call Apple Care, or can I save time/money by doing it through their website?
Has anyone successfully returned their i4 to Apple Online here in the UK?
Also can't find any clarification as to whether UK customers are included in the 30-day refund policy announced last week. Anyone know for certain is we're included, or is it just US customers only?

7.4Procedure to follow to claim a refund under your right to withdraw from the contract.
Please telephone us on 0845 600 1683 between 09:00 and 18.00 Monday to Friday to make arrangements for return.
You will then be provided with an RMA (Return Material Authorisation) number.
http://store.apple.com/Catalog/uk/Images/salespolicies_consumer.html#topic-7

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