Document Showing Completely Grey instead of Actual Document

I have a user who after the latest update to adobe acrobat is now experiancing a strange issue. Some of the PDFs she is trying to view are only showing as just flat grey.... as though somone scanned a grey sheet of paper and that is what she is looking at. I have tried to repair install and uninstall and reinstall to no avail. If anyone has any incite on this issue, please let me know.
Nick

I had her send me the document and it can be opened in Reader, foxit and within firefox. same on her machine... can be read in reader and firefox.... This was my first thought, also considering that its not every document.
Nick
edit* DOCUMENTS*

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For the BW Web, you can searh in how to paper from Tobias Kaufmann. Or search for Doc: "WEB API REFERENCE". In that Doc, search for the topic: 'WEB DESIGN API FOR TABLES'. There you will get all info needed, about how to enhance BW Web application designer.
There is no possibility for me to attach that doc here. sorry, you have to search it by your self, or send me your email.
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Best Regards,
Suan Liono

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