Does anyone can help me? i (my mom) cant remember her icloud password and she didnt submitted the right birthdate when she created that account, so i restored her iphone5s and now it looks a little useless
so yeah, everyone told me that it is a lost cause, but my mom is kinda old and stuff i really try to help her but i couldnt, and theres no way now even if she would remember the password bcos now is locked
would appreciate some help ples
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18
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