Download unsuccessful message when I try to download an ebook to my PRS-T3 from Kobo or public library.
I bought a new PRS-T3, installed all the new software using the new Reader for PC software on my Windows-7 system. I can sideload ebooks from my PC to the PRS-T3, but I can't download ebooks directly to the PRS-T3 via my home wifi connection. When I try, I get a 'Download unsuccessful' message, but no details about why it was unsuccessful. All the settings look fine to me, but I can't seem to download any ebooks. Anyone have a solution to this problem?
Well... here I am making the 1st reply to my own entry about this problem.
Sadly, I don't have a resolution to the problem, and the problem persists.
For anyone who does find their way here, and might be interested... I did receive an email from the Sony "post-sales support" people, with some kind of "canned" response. It was obvious from the text that they had not read, or perhaps did not understand the details I provided in the email I had sent them. Their email suggested installing the latest updates (I had already told them this had been done) and some other equally helpful things. The final suggestion was to phone their customer services team. I did this, but the people I talked to were not "technical", and could only go down their list of trouble shooting things, such as a request to turn off the wifi router and turn it back on again. They could not provide any explanation of the 'Download Unsuccessful' message, or suggest anything to obtain more details about the failure. However, they have "escalated" my problem to the next stage, and now I'm waiting for someone to ring and tell me what is required to have my PRS-T3 repaired.
Sorry if you were hoping for an answer to this problem. I suspect the answer is a replacement PRS-T3, or a Kindle.
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