Downloaded AVG protection and it cleaned my computer, now whenever i try to start photoshop it says that there is a problem with the licensing of the product and gives me an error code 213:11
Exactly as it says above. The computer was given to me as a gift, and the person who gave it to me had already bought photoshop and put it on for me. Photoshop was working perfectly before AVG did the computer scan, and now every time i try to use it a window comes up instead that says "A problem has occurred with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen. Error: 213:11"
Apparently it "cleaned" away needed files.
Most likely you will have to reinstall Photoshop to get all the files back.
Similar Messages
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So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks
There is a backup plan after doing the Restore. Read this.
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Everytime I try to download a new app it says that there was a problem with a previous purchase and then it said that my card was declined
These are user-to-user forums, nobody on here will know what the problem with the previous purchase might be.
Does the name and address on your credit card match exactly the name and address on your iTunes account, and have you checked with your card issuer to see if they are ones who are declining it ? You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I'm unable to install the newest version of itunes on my pc, the promt says that there is a problem with the windows installer package, but I have downloaded the exe more than once. Is anyone able to help?
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I keep getting a pop up reminder to install Java SE 6. When I attempt to install it an error occurs saying that there is a internet connection problem and the Java cannot be intalled. This thing pops up every 15 minutes. Am I doing something wrong? Thanks for any help
OK, so you don't have a working iTunes.
What I would like to do now is to try installing each iTunes component separately.
First uninstall the 5 iTunes programs that you have installed.
You should have iTunesSetup.exe saved in a folder on your PC, probably in the downloads folder. If not download and save it now.
Open the folder containing iTunessetup.exe with explorer.
Next open notepad and copy the following 3 lines into it.
md temp
itunessetup /extract temp
pause
Save the file as extract.bat into the same folder that contains the itunes installer.
Open the downloads folder and you should find the extract file that you saved. Double click on it and a black window will open telling you what it is doing. When its finished, press any key to continue.
You should find that a folder called temp has been created containing all the itunes msi files.
Install in this order by double clicking on them:
Apple Application Support
Bonjour
Apple Mobile Device Support
Apple Software Update
Quicktime
iTunes
If one of the installs fails, stop and post the error message in full. I am hoping that by doing this separately we will get a better error message. -
"Can you please help me? I don't know what to do! It says that "There were problems downloading a purchased item" what should i do? (It isn't internet)!!!
Thanks!what form of media are you trying to download? If a book from the app store, those can only be read on iDevices, not macs.
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I'm basically locked out of the App Store from downloading and up dating. When I try to update or download anything a window pops up saying to check my billing info or that there was a billing problem, so when I tried to delete my NGO and cha ge it to none there was no option for that. So does this mean that I need to correct the problem first before I can have access to the App Store?
Yes. You need to correct the billing descrepancy before you can use the iTunes store. Write down what error you are getting, and open a support request at expresslane.apple.com for the iTunes store. They can check the issue and get a solution for you.
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PLEASE help me! I cannot reinstall iTunes on my computer so I cannot update my iPhone 4!
Repair your Apple software Update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU in All programs, go to control panel/
XP- add n remove Programs/highlight ASU, CHANGE then REPAIR.
Vista or Win7 - Programs n features/highlight ASU and click REPAIR -
Hi All,
I was given a macbook pro with parallel windows, and later windows was remove but hard disk space is greyed out and could not be merge and when i run a 'verify disk' it told me to reformat my OS. The nearest service centre is real far away from me and i hope to solve this on my own. I need to keep my applications and files, how do i do so? As some of these applications was given by my company. I need help on keeping my files and reformating.
Thanks in advance.
MelCGet an external drive and make a clone of your internal, erase the internal, set it for 1 partition (OSX Journaled) and restore the clone.
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After I installed the iLife software, I cannot access iPhoto. I made sure that I am updated to the newest iPhoto. It gives me the following message:
"You can't open your current photo library using this version of iPhoto."
You have made changes to your photo library using a newer version of iPhoto. Do you want to quit and use the latest version of iPhoto, or do you want to create a new photo library?
What do I need to do?
Thanks
MattIf you have no photos:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library' and start.
Regards
TD -
When I try to launch my copy of PSE it tells me that licensing for this product has stopped working. Error code 150:30. Restarting does nothing. Any ideas?
Thanks!You haven't said what version of PSE you are using but the general solution to this problem is to re-install the product from your original disks. Have you got the disks for your product and the related serial number?
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When trying to install io5 on my iphone4 I get an error message during the updtae that there is a problem with backup and if I continue with the update, all the data will be deleted from my phone. I cancelled the update and my phone is fne. Has anyone else experience this? What is the cause/solution?
Yhanks!DON'T DO IT! Read the threads ... there is a MAJOR problem with updating iPhones 3GS/4 to iOS 5.
Take it to the Apple store and ask them to do it.
I repeat: DON'T DO IT YOURSELF.
(Voice of experience.) -
when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.
Hi
I've got a similar problem. iTunes v10.2 worked fine, but when I tried to update it to 10.5 I got a 'Bonjour' error. I eventually solved that but I still couldn't upgrade to 10.5, so I deleted every single Apple, Quicktime, iTunes, etc file on my PC using Revo Unistaller (because the normal Windows Add/Delete programs wouldn't work) but now, when I install the latest iTunes version from scratch (on XP SP3), it says: "the installer encountered errors before it could be configured.... your system has not been modified"
Any ideas?
Rick -
i've just downloaded facetime and every tie I attempt to open it I get the message"there was a problem with facetime you need to quit and reopen facetime" I've tried this but I just get the same message again and again
Hello tadom,
Thanks for the question. The following article outlines the exact error message you described, and a potential resolution:
OS X: "An internal FaceTime error occurred" alert after clicking Facetime icon in the Dock
http://support.apple.com/kb/TS4457
Thanks,
Matt M -
Why can't I down load a free app I get a message that there is a problem with my payment method but I gave all information correctly , I did recently change my card no because I lost my old one .i did change the no. On my account HOPE YOU HAVE SOME SUGGESTIONS I DON'T SEE WHY THEY HAVE TO CHECKMY PAYMENT METHOD FOR A FREE GAME
Contact iTunes customer support.
We're all users like yourself and as such have no access to your account.
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