Downloading fax from SCOT

Hi,
We are currently sending faxes from a standard program. However we would also like to have the ability to download the fax into a PDF document.
Does sending a fax (viewed in transaction SCOT) create a temporary spool? If so, I'm unable to see the spool in SP01. There's a note 927736 which describes extending this fax spool and I've applied it but it doesn't seem to work.
Or is there a better way of doing this. Keep in mind that the fax is being generated from a std program with limited user exits.
I am hoping that a spool is generated at the same time and I will be able to run a background job and convert all the spools into PDF documents and then download them.
Any help would be greatly appreciated with reward points.
Thank you.
Liam

Talk to your service provider and check if fax is activated. In some countries GSM service provider allocates a new number to be used for faxing purposes. a.demir

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Cannot send fax from my mac after upgrading to yosemite

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My apologies for keeping you informed about reset printing system.
i have attached the screen which tells where the Use option is.
also on the screen where it displays the list of printers wait for few seconds and see if it detects the Fax. It took approx 20sec for me.
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

Laserjet M 1530 MFP fax from pc not working

I installed the full driver for the Laserjet M1530 MFP on my Windows 8.1 PC and printing, copying, scanning and manual faxing (directly from the unit) all work fine.
This unit is connected to my PC via a USB cable, although I am connected to my company's network.
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Hi @gillesofi ,
I see that you are having issues sending faxes from the computer. I would like to help you out with this issue today.
I wasn't sure what fix you tried, but I see that you are using Internet explorer 11. It is possible that the shell interface of the HPsendfax app. uses the IE build. I know the HP Software Piggy Backs Internet Explorer. With the newer version of IE it could possible be interfering. Any version below IE 11 should be fine.
Make sure the USB cable is connected directly to the computer. (not a hub or docking station)
Temporarily turn off any Antivirus Software to make sure there isn't any interference.
Check to make sure the fax driver is installed. Access the Device Manager window.
How do I get into Windows Device Manager?.How do I get into Windows Device Manager?
If the there are any yellow exclamation marks or unknown devices listed for the printer, right click and update the driver.
You might have to click the + marks to check each section. Sometimes it is listed under Universal Serial Bus Controllers or Print Queues.
Was the fax listed in the Device Manager window?
How was it listed?
Your welcome to send a screen shot if you like.
Try faxing again from the computer.
Have you tried faxing from the HP Toolbox Software? (error message)
You might have to uninstall the HP Software and reinstall it again.
Uninstalling the Printer Software.
Perform a clean boot on the computer. This will prevent most third-party programs from interfering with the software installation, since some third-party programs can provoke this issue. Here is some information on how to perform a clean boot: Performing a Clean Boot in Windows. Temporarily turn off any Antivirus software.
Download, save and run the newest software available. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
Select your operating system, click next and click on the software to download and install.
Try to fax again.
There is a FAX4Word plugin for Word. It allows easy print/merge to FAX machines. Other posters have used this as a substitute. This is just a work around till we can figure out why you are not able to fax from the software or third party software.
I have provided the steps for changing the settings in the ToolboxFX to receive faxes to this computer for future use, if you decide to do this. To turn it off you can do this from the printer's control panel, page 127. Laserjet M1536.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
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For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
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Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

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I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

Fax from PC: unable to communicate with the device.

Hi,
Im facing this issue where i am unable to send fax through my PC.
Some info:
Device: laserjet CM1415fnw
IP address for laserjet: 192.168.1.250
subnet: 255.255.255.0
gateway: 192.168.1.254
OS: winvista
antivirus: using AVG free edition 2012
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I am able to communicate with printer to print, scan but not fax.
When i chose the fax driver to print to, it will send the job, and then display the error:
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The device may be disconnected, powered off, or its network settings may have changed.
I tried to install using the drivers downloaded from HP and it created a "HP Fax Port" which i tried changing the port to use this instead, still same error.
A command ping to the ip 192.168.1.250 is getting response.
Anyone have any idea? Or could the AV blocking the drivers from communicating to the printer?

Hi AWI,
I am sorry to hear that you are having issues faxing. I would like some more information from you so I can look further into this issue for you.
Could you respond to me with this info:
Are you able to fax from your printer, stand-alone?
What model of printer do you have?
Are you running Windows or Mac?
Have you printed a Fax Test? If yes, does it pass or fail on anything?
Look forward to hearing from you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

PC Suite stops Microsoft Fax from working

The fax server information cannot be retrieved
I have just downloaded and installed the latest version of PC Suite.
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Unable to fax from mac with Yosemite on HP Officejet 8600 Plus :(

Ever since I have updated to yosemite I have been unable to fax from mac with Yosemite on HP Officejet 8600 Plus
Please help and provide needed update....

Hi @JediTiger,
Thank you for visiting the HP Support Forums. I see you are running into some fax issues with you HP Officejet 8600 since upgrading to the Mac Yosemite 10.10 Operating system. Please go ahead and get started below:
Scrub/ Uninstall
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1. Click the Apple icon ( ), and then click System Preferences.
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4. Click OK to confirm the reset.
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1.On the Dock, click Applications, and then click Utilities.
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Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro 8600 series Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Problem sending Faxes from Change Order(IW32) in NW 2004s

Hello Everyone,
We have just recently upgraded our version of SAP from 4.6c and we have discovered an interesting issue when trying to fax shop papers from IW32.
In 4.6c we had configured a output device in SPAD that would redirect the output to SCOT via SAPcomm to our Rightfax fax servers. With the new version of SAP the functionality for creating an output device of type 'FAX' has been disabled since SAPConnect has replaced SAPComm.
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Regards,
James

Juan,
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Regards,
James

Can't fax from computer

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Sending from the printer with the LED screen is an error-prone nuisance compared to the convenience of using the computer. Protracted discussions with HP Tech Support have been no help. The Techs seem to think I should just give up and use the LED screen on the printer.
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Is it possible that my changeover in type of connection from wireless to USB has caused the problem? Do I perhaps need a different driver? If so, where do I go to download one, and what do I ask for? Thank you.
This question was solved.
View Solution.

Thanks very much for the detailed instructions for fixing my outgoing fax problem. Because the instructions involved a number of steps, I hesitated to launch into them until I had the necessary time to go through them carefully. I was about to do so tonight, but before starting I tried once more to send a fax from my computer.
And what do you know, it worked perfectly, just as it had before this problem appeared a couple weeks ago! Somehow it fixed itself during the last 7 days -- possibly as a result of one of the periodic software updates that occur automatically(?) Whatever... I'm just glad it's fixed. I'll keep your instructions for future use if needed. Thanks again.

OSX Yosemite cannot send fax from computer

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Edited by: Sisab Nimda on Jan 8, 2009 2:38 PM

You can't just set it up as a fax... you need a fax server in order to send faxes (I.E. Rightfax)... basically the way it works is that you create a node in SCOT for faxes and send the data to the fax server via SMTP and the fax server deliver the fax to your hardware.
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http://help.sap.com/SAPHELP_NW04s/helpdata/EN/af/73563c1e734f0fe10000000a114084/content.htm
Regards
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