Downloading won't start for illustrator

i have a membership plan and have photoshop downloaded but i can't get illustrator to download. also i have lost my icons for opening creative cloud how do i get them back?

check if you meet specs (in part 64bit os), System requirements | Illustrator
go to your installation directory and right click the cc app>send to desktop (create shortcut).

Similar Messages

What should I download to get started with Illustrator? I have the one app monthly subscription.

What should I download to get started with Illustrator? I have the one app monthly subscription.

Please refer to Creative Cloud Help | Install, update, or uninstall apps for download, install & activate the single app CC that you have purchased today.
Regards
Rajshree

My download won't start, what to do?

My download won't start, what to do?

Close and relaunch iTunes.
Reboot the computer.
Try a different USB port and cable.

Yosemite download won't start

So I recently got this decently old 2009 macbook pro (snow leopard) in a real nice condition from my cousin.
Some apps are of course outdated so I am trying to upgrade the os to something new.
So yosemite seems like it's free and looks alright, so I backed up my files into an external hard drive which took me awhile.
But the problem is the when I click that "get" button in the app store on yosemite page, the "get" button turns grey and the download doesn't start. After it turns grey it won't let me click the button either.
Any solutions?
Thanks

Giving away / Selling your Mac / Resetting the computer to the factory condition
http://support.apple.com/kb/HT5189
http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/

Safari Crash - Safari won't start for specific user

Hi all, for a specific user on the system Safari won't start, the crash report is pasted below. Safari starts up fine for the Guest account and admin accounts. The user in question has a network home folder mounted on our server using AFP - not sure this is relevant though really.
Can anyone decipher this crash report? Any clues?
Many thanks!
Process: Safari [6307]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0 (5533.16)
Build Info: WebBrowser-75331600~3
Code Type: X86 (Native)
Parent Process: launchd [162]
Date/Time: 2010-07-19 11:35:37.457 +0100
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: A2145BD8-7503-421C-A82E-E94DCB569546
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 2
Thread 0:
0 libSystem.B.dylib 0x96a93266 machmsgtrap + 10
1 libSystem.B.dylib 0x96a9aa5c mach_msg + 72
2 libSystem.B.dylib 0x96ab94d8 libinfoDSmig_Query + 222
3 libSystem.B.dylib 0x96ab91f3 LI_DSLookupQuery + 353
4 libSystem.B.dylib 0x96afa5df getnameinfo + 885
5 com.apple.Foundation 0x97952ad1 +[NSHost currentHost] + 1265
6 com.apple.Foundation 0x97a21308 -[NSProcessInfo hostName] + 72
7 com.apple.Safari 0x00010709 0x1000 + 63241
8 com.apple.Safari 0x00010685 0x1000 + 63109
9 com.apple.Safari 0x0000c460 0x1000 + 46176
10 com.apple.Safari 0x0000b980 0x1000 + 43392
11 com.apple.CoreFoundation 0x9036c7f5 -[NSSet makeObjectsPerformSelector:] + 181
12 com.apple.AppKit 0x90e0bd8e -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1533
13 com.apple.AppKit 0x90e01fba loadNib + 264
14 com.apple.AppKit 0x90e0191c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 946
15 com.apple.AppKit 0x90e0155f +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 171
16 com.apple.AppKit 0x90e0149d +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 391
17 com.apple.AppKit 0x90e0114c NSApplicationMain + 434
18 com.apple.Safari 0x0000a3c6 0x1000 + 37830
Thread 1:
0 libSystem.B.dylib 0x96a9a44e _semwaitsignal + 10
1 libSystem.B.dylib 0x96ac4dcd pthreadcondwait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x92142dff ***::TCMalloc_PageHeap::scavengerThread() + 175
3 com.apple.JavaScriptCore 0x9214311f ***::TCMalloc_PageHeap::runScavengerThread(void*) + 15
4 libSystem.B.dylib 0x96ac4155 pthreadstart + 321
5 libSystem.B.dylib 0x96ac4012 thread_start + 34
Thread 2 Crashed:
0 com.apple.WebCore 0x92760424 WebCore::SQLiteStatement::prepare() + 100
1 com.apple.WebCore 0x927603b8 WebCore::SQLiteStatement::executeCommand() + 88
2 com.apple.WebCore 0x927615de WebCore::IconDatabase::performOpenInitialization() + 318
3 com.apple.WebCore 0x9275fa9b WebCore::IconDatabase::iconDatabaseSyncThread() + 235
4 libSystem.B.dylib 0x96ac4155 pthreadstart + 321
5 libSystem.B.dylib 0x96ac4012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x96a93266 machmsgtrap + 10
1 libSystem.B.dylib 0x96a9aa5c mach_msg + 72
2 com.apple.CoreFoundation 0x902e3e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x902e4aa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x90c2b264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x96ac4155 pthreadstart + 321
6 libSystem.B.dylib 0x96ac4012 thread_start + 34
Thread 2 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x927614b7 ecx: 0xffffffff edx: 0x019e5f44
edi: 0xb0102ed8 esi: 0x00000015 ebp: 0xb0102e78 esp: 0xb0102e30
ss: 0x0000001f efl: 0x00010202 eip: 0x92760424 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x94d90000 - 0x94d90ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x94d91000 - 0x94e7ffef com.apple.PubSub 1.0.5 (65.19) <8a817c4eb3fa7e3517eb0cc5d02e5abd> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x94f4e000 - 0x94f8dfef libTIFF.dylib ??? (???) <0437eac77e4e874f566ec4219ad1b249> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x94f8e000 - 0x94f9dffe com.apple.DSObjCWrappers.Framework 1.3 (1.3) <a2f7a163a74c134f6f17d497423436fe> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94f9e000 - 0x94fa8feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x94fa9000 - 0x9501bfff com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x960df000 - 0x960fcff7 com.apple.QuickLookFramework 1.3.1 (170.9) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x960fd000 - 0x960fdfff com.apple.Carbon 136 (136) <a668670c206841fdcb893bfacddfd4b9> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x960fe000 - 0x96236fe7 com.apple.imageKit 1.0.2 (1.0) <00d03cf7f26e1b6023efdc4bd15dd52e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x96237000 - 0x96243fff libbz2.1.0.dylib ??? (???) <887bb6f73d23088fe42946cd9f134876> /usr/lib/libbz2.1.0.dylib
0x96261000 - 0x962beffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x962bf000 - 0x96407ff7 com.apple.ImageIO.framework 2.0.7 (2.0.7) <2a585e8223b98b77e0d7d566770b98fd> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x96408000 - 0x96426fff libresolv.9.dylib ??? (???) <0e26b308654f33fc94a0c010a50751f9> /usr/lib/libresolv.9.dylib
0x9646c000 - 0x964bbfff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x964bc000 - 0x968ccfef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x968d5000 - 0x96a91ff3 com.apple.QuartzComposer 2.1 (106.13) <dc04566811ab9c5316d1a622f42da8ba> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x96a92000 - 0x96bf9ff3 libSystem.B.dylib ??? (???) <c8f52e158bf540cc000146ca8a705958> /usr/lib/libSystem.B.dylib
0x96bfa000 - 0x96c2cfff com.apple.LDAPFramework 1.4.5 (110) <bb7a3e5d66f00d1d1c8a40569b003ba3> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x96c2d000 - 0x96d77feb com.apple.QTKit 7.6.6 (1674) <ff784c2169c4214493a2b5153d80bd25> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x96d8c000 - 0x96e47fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <0ca70ca8e67c1a76bee151d65b1e7398> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x96e48000 - 0x96e58fff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <9a71429c74ed6ca43eb35e1f78471b2e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96e59000 - 0x96ee0ff7 libsqlite3.0.dylib ??? (???) <aaaf72c093e13f34b96e2688b95bdb4a> /usr/lib/libsqlite3.0.dylib
0x96f23000 - 0x96f23ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x96f24000 - 0x96f39ffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x96f3a000 - 0x96f41ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x96f42000 - 0x972feff4 com.apple.VideoToolbox 0.484.2 (484.2) <35f2d177796ebb3b61f9d06593d1787a> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x972ff000 - 0x9731bff3 libPng.dylib ??? (???) <d37524fe884aa164ab7db93d4c803b64> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9731c000 - 0x977edfbe libGLProgrammability.dylib ??? (???) <d5cb4e7997a873cd77523689e6749acd> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x977ee000 - 0x978b5ff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x978b6000 - 0x978b8fff com.apple.securityhi 3.0 (30817) <8c9db9ce1626eff2aff002549fb58d7d> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x978b9000 - 0x97b35fe7 com.apple.Foundation 6.5.9 (677.26) <c68b3cff7864959becfc7fd1a384f925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x97b36000 - 0x97b37ffc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0x97b38000 - 0x97b3affd com.apple.CrashReporterSupport 10.5.7 (161) <ccdc3f2000afa5fcbb8537845f36dc01> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x97b3b000 - 0x97b5affa libJPEG.dylib ??? (???) <38a243000d3abefeb9ff97e4657538a4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x97b5b000 - 0x97b6afff libsasl2.2.dylib ??? (???) <0ae9f3c08d8508d9dba56324c60ceb63> /usr/lib/libsasl2.2.dylib
0x97b6b000 - 0x97bb6ff7 com.apple.CoreMediaIOServices 130.0 (935) <4ee695edd53f5aa200021a2f69d24f76> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x97bb7000 - 0x97c36ff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x97c37000 - 0x97c91ff7 com.apple.CoreText 2.0.4 (???) <c7a222be1b51a9954eae716adbd5626a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x97c92000 - 0x97c9effe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x97c9f000 - 0x97d2cff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x97d2d000 - 0x97d2dffe com.apple.quartzframework 1.5 (1.5) <4b8f505e32e4f2d67967a276401f9aaf> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x97d2e000 - 0x97d87ff7 libGLU.dylib ??? (???) <64d010e31d7596bd8f9edc6e027d1d0c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Hi all, for a specific user on the system Safari won't start, the crash report is pasted below.
Safari starts up fine for the Guest account and admin accounts.
The user in question has a network home folder mounted on our server using AFP -
not sure this is relevant though really.
Very relevant, yes
Safari 4.1 & 5 appear to have a bug causing Safari to crash at startup for networked home users -
a good work-round is to disable webicons or create a local link to the file/folder, or to force Safari to store the icons locally...
See this thread for details
http://discussions.apple.com/thread.jspa?threadID=2453730&tstart=15&messageID=11 907026#11907026

Macbook Upgrade from 10.7.5 to Mavericks -- Download won't start

Hi
I have a Macbook Pro 13-inch, Late 2011. I have the stock OS Lion on it and would like to install Mavericks. When I hit download from the App Store, it asks for my login, accepts it (no error messages), and does nothing. Next time I hit download, It just thinks for a second then nothing.
I read some other posts about this topic but nothing helped. I did read someone's comment regarding posting "console" screenshot to see if anyone could help out. Hopefully this makes sense...
First time posting here. Sorry I'm a bit of a mac novice...
Thank you!
KKN

I found a solution that works. Here is the post I found it on:
https://discussions.apple.com/message/23469831#23469831

Adobe Illustrator Trial Download won't start

Hi,
I just downloaded Creative Cloud (mac) and I'm trying to download Adobe Illustrator Trial but when I hit "download trial" the Creative Cloud Apps opens and the thinking wheel just keeps spinning. Even after 20 min the wheel keeps spinning.... See image attached. Any ideas?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Download Won't Start

Hello,
I am having trouble installing photoshop cs6 with the creativecloud installer. When I start the installation it will run for a few seconds and then give the error message:
Please connect to internet, then try again.
I am connected to the internet.I have re-downloaded the installer 6 times but still to no avail.
Any help is much appreciated.

TheBurningNinja are you on a managed network? For steps to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

Satellite E45t won't start for few hours after shut down

I have a brand new Satellite E45t-4100. After shutting down, I am not able to start the laptop for few hours. Upon pressing the power button, say after 15 minutes, power button LED lights up but nothing is displayed on the screen. I have disabled the sleep mode from power settings as I was facing the similar situation when trying to wake up the laptop from sleep. Although, when restart is chosen, laptop restarts without any trouble.
Please help.

Hello,
I have the exact same problem as the OP with an E45t-a4300. Purchased almost a year ago (Oct 30, 2013) from Best Buy. Worked perfectly for about 2 months after purchase and then this problem arose. Started when I'd put the computer to sleep, it wouldn't wake up. The computer would just shut off when I'd go to wake it up. When I'd hit the power button to restart, the fan would briefly spin, power indicator/wifi light turns on, then it shuts down again. I would repeat this cycle- sometimes only a few times, sometimes for almost an hour- before the Toshiba splash screen appeared with the "computer wasn't shut down properly" and the computer would restart and run the standard diagonostics. However, at first on a cold start or start from hibernation it would start fine but after awhile that stopped, too, and any starting attempt was met by the same non-start/shut down cycle.
This went on for about 3 months with me basically rarely shutting down the machine. I searched forums at the time and found nothing regarding this problem. Then one day in mid-March, the start-up problem miraculously disappeard- it fired right up. It started perfectly fine and worked with no problems whatsoever for 6 months, including waking from sleep and hibernation, until about 2 weeks ago. Now the same problem is back- it won't turn on with multiple start attempts and shuts down when you try to wake from sleep or hibernation- showing the "computer wasn't shut down properly" on the splash screen and going through the test process when if finally does start. Also, I'm now unable to enter the BIOS page on start up when pressing F2. I also have disabled rapid start, etc after the problem began.
I've owned quite a few laptops over the years (including Toshiba) and work with computer based systems for a living. I REALLY love this laptop a lot (yes, even with 8.1) but this problem is just disheartening. I truly appreciate any help.
Thanks!!

Adobe After Effects, Download won't Start

I go to download the trial for Adobe After Effects, it opens Creative Cloud but does not start the download at all

Nobody can tell you anything without proper system info or other technical details. Quite possible your system does not meet the requirements...
Mylenium

Bonjour won't start for itunes update

I need help with installing itunes update, i get this message every time i try to update or install the new itunes---Service 'Bonjour Service' (Bonjour Service)failed to start. Verify that you have sufficient privileges to start system services--- I go into control panel and Administrative tools, then services and try to start bonjour but it wont start, i then close the update window and it starts but when i update itunes it says it fails to start even if i try to start it manually

At any point when there is a new version of iTunes for upgrade, I upgrade. When iTunes starts after the upgrade, it doesn't see other computers on my network, or our AppleTVs. Bonjour (mDNSResponder.exe) is running, but not working. I either 1) manually shut it down in my Task Manager & try to restart it by double clicking on the *.exe, or 2) stop & restart it in Services.msc. Bonjour still doesn't work in that AppleTVs & computers on our network cannot see each other. No sharing is happening. We stream a lot in our house, and when AppleTV isn't seeing a PC or Mac online, or vice versa, it's a problem (of course).
FYI: Just a few moments ago, I reran the latest iTunes installation file (downloading the exe straight from the Apple site), choosing the "Repair" option. Nothing changed. I should not have to uninstall & reinstall iTunes every time just to get Bonjour to kick in again. It seems that Bonjour never liked an iTunes upgrade, as it stops working & sharing when an upgrade happens.
I'm on Windows XP Pro SP3 with all the latest updates, etc.

Where can i download shortcut pdf refrence for illustrator cc

Hey Buddies
Please Help Me How to Download adobe Illustrator cc Shortcuts for windows (PDF) Format?

Mohammad,
Both PDF and non PDF:
Adobe Illustrator keyboard shortcuts (Windows) - PDF
Adobe Illustrator * Default keyboard shortcuts

6500 E709n download won't complete for Vista

I have a HP Officejet 6500 E709n printer and a Vista (64) Notebook that I am try to download the software 'Full Feature OJ6500vE709_FULL...exe' and it will not download and install onto my computer. The software download halts halfway through and never completes. How do I get the software download onto my Vista (64) so I can use the printer wirelessly with my computer? I also can't get it to download with the networking option. I can't use the CD that came with the printer because it is only for Windows 7 and won't begin to download on the Vista.

Hello-
Does the software download stop ? Or does the install stop ??
If it is the download, try to use a different browser ( ie. Chrome, Firefox, etc. )
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Lightroom 3.x won't start for one user on my computer. Works fine for all others. Help?

I'm running Vista and LR 3.2. I have multiple users accounts on the same computer (my family members). Everyone is able to use LR except one user. Whenever he trys to launch LR, he gets an error message that says:
"Lightroom - Opening Catalog: IMG_0154.JPG.lrcat"
Directly under that is the MS Windows dialog box that says "LR 64-bit has stopped working" and to look for an online solution and close the program.
I really don't want to reinstall LR again unless I can do so without losing the catalogs from all the other users. It would be best if we didn't lose the catalog from the user that can't start LR, too. It's lotsa work to redo... Help on what to do?
-Willcy-

Don't have a clue what's happening, but workaround
should eb possible bu creating a ne catalog then importing original into
new. Steps required:
1. User opens their accoun on PC
2. Hold down Alt key when launching Lightroom. A dialog should open that will allow you to switch catlogs or create a new one
3. Choose Create New Catlog. Give it a name (e..g the Users name). and make sure that it is located within the Users account area on hard disk (same location as original is probably best).
4. When Lr opens go to File menu and choose Import from Catalog
5. A dialog will open. Locate the old catlog (i.e. the lrcat file) and select.
6. Hit Choose button
7. Lightroom will check integretity and contents of old catalog. A dialog will open. Make sure all folders are checked.
8. Hit Import button.
9. Close Lr when catlog import is complete.
10 Reopen Lightroom. The new catalog should open by default

Premiere Elements Won't Start for a Particular User

If I try to start a new project or use an existing project then I get the message "Sorry, a serious error has occurred etc" and Elements closes.
This happens only with my main working user account (Windows XP) but not any other user accounts.
I have tried all the usual tips such as deleting the temp folder and deleting the preferences file in Docs and Settings.
I have checked the preferences folder security settings and they are the same for all users.
Any thoughts on what else I can do? I will try to write the next bit in as small a text size as I can .... I am using Elements 1.0
thanks in advance
Davy

Davyxyz wrote:
I followed your suggestion regarding using Adobe Tech Support but others with similar problems report that Tech Support don't understand the problem and are likely to ask you to de-instal and re-install, defrag the disc
Have you uninstalled defragged, and reinstalled ? If not certainly worth doing. Install it from your problem users account. I suggest right-clicking the setup file and selecting 'Run as Administrator' - that's the Vista / W7 option - if I recall in XP you select 'Run as ...' and then select administrator.
PrE Hanging, or Crashing - Some Tips is a useful document that has solved many a users problems.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Downloading won't start for illustrator

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