DPM 2012 Protection Agent Connection Failure

I was successfully protecting a Windows Server 2008 R2 Ent. Server with my M.S. System Center 2012 R2 DPM R2 Server until today. The only changes I know about are the fact that this 2008 server was promoted to a domain controller today using the same
name and I.P. Address. It appears that the DCPromo process has broken DPM protection somehow. Is it true that a "dcpromo" of a protected server can cause DPM Agent failures? If so what is the preferred method to fix this problem.
I'm hoping that I don't really have to stop and clean up the current protection for this server and then start over again. Does anyone have a solution for this problem? Here are the errors I'm getting:
Affected area: ServerName.DomainName
Occurred since: 1/13/2015 8:30:02 AM
Description: The DPM protection agent on ServerName.DomainName could not be contacted. Subsequent protection activities for this computer may fail if the connection is not established. The attempted contact failed for the following reason: (ID 3122)
The protection agent operation failed because it could not access the protection agent on ServerName.DomainName. ServerName.DomainName may be running DPM, or the DPM protection agent may have been installed by another DPM server. (ID 302 Details: )
More information
Recommended action: Uninstall DPM or the DPM protection agent from ServerName.DomainName and install the DPM protection agent again from the computer that you want to use to protect the computer.
On the Agents tab in the Management task area, check the status of the agent.
Resolution: To dismiss the alert, click below
Inactivate
Protection agent version: 4.2.1254.0
Error: Data Protection Manager Error ID: 270
The agent operation failed on ServerName.DomainName because DPM could not communicate with the DPM protection agent. The computer may be protected by another DPM server, or the protection agent may have been uninstalled on the protected computer.
If ServerName.DomainName is a workgroup server, the password for the DPM user account could have been changed or may have expired.
Recommended action: Check the following to troubleshoot this issue:
1) If the agent is not installed on ServerName.DomainName, run DpmAgentInstaller.exe with this DPM computer as a parameter. For details, see the DPM Deployment Guide.
2) To attach the computer correctly to this DPM server, run the SetDpmServer tool with the -Add option on the protected computer.
3) If the computer is protected by another DPM server, or if the protection agent has been uninstalled, remove the protected data sources on this computer from active protection. Then, remove the entry of this computer from the Agents tab in the Management
task area.
4) If ServerName.DomainName is a workgroup server, run SetDpmServer with the -UpdatePassword flag on the protected computer and Update-NonDomainServerInfo.ps1 on the DPM server to update the password.
5) If the DPM server and the protected computer are not in the same domain, ensure that there is a two-way trust setup between the two domains.
Note: I tried running the setdpmserver tool but got the following message:
SetDpmServer failed with errorcode =0x80070534, error says: No mapping between account names and security IDs was done.
I also tried the attach agents option but DPM tells me that there is already an agent installed.
I also tried to manually start the DPMRA service on the client but it fails with error code 1168.
Any helpfull information would be greatly appreciated.
Thank you,
MPeterson

Hi,
Try the following:
Uninstall the agent from the protected computer.
Restart the computer.
Install the DPM-agent manually.
Re run the SetDPMServer command.
Try start the service.
If the problem still exist, please look into the following steps:
Verify the COM+ permissions for the DPM agent on the protected server. There could be a mismatch in the permissions:
Click START / Administrative Tools / Component Services
Expand Component Services / Computers / My Computer / DCOM Config
Right click on the "DPM RA Services" and choose properties. Verify that under the Security tab / Launch and Activation Permissions you got Customize marked, click the "Edit..." button in the ACL you should see the computer account for
your DPM server.
If it's not present add it and mark all allow boxes and try to start the service again.
You should also verify that your DPM-server computer account is a member of these two local security groups on the protected server:
DPMRADCOMTrustedMachines
DPMRADmTrustedMachines

Similar Messages

DPM 2012 R2 agent update on Windows 2003 server x64 - Exchange

According to the release notes on http://blogs.technet.com/b/dpm/archive/2014/04/23/now-available-update-rollup-2-for-system-center-2012-r2-data-protection-manager.aspx the following workloads are supported on Win2K3 with DPM2012 R2 UR2:
SQL 2005
SQL 2008
SQL 2008 R2
SharePoint 2007
Does that mean protecting Exchange 2007 on Win2K3 is no longer an option after upgrading to DPM 2012 R2 (UR2)? It works on DPM 2012 SP1 but I need to know if it will continue to work after upgrading.
(This question follows on from this thread http://social.technet.microsoft.com/Forums/en-US/c425421b-b726-4125-82fc-beae8947722c/dpm-2012-r2-agent-update-on-windows-2003-server-x64?forum=dpmsetup which was marked as 'answered')

Hi,
Yes, Exchange 2007 backup will continue to work. I think that due to the timeframe of the UR2 release not all workloads were able to be re-certified, thus the limit in supported workloads.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

DPM 2012 R2 Looses connectivity with Agents

We're receiving this errors:
Event1:
The DPM protection agent on server.contoso.com could not be contacted. Subsequent protection activities for this computer may fail if the connection is not established. The attempted contact failed for the following reason: (ID: 3122)
The protection agent operation failed because DPM could not communicate with the Protection Agent service on server.contoso.com. (ID: 308).
Event2:
The description for Event ID 902 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
The job encountered an internal fatal error. Contact Microsoft Customer Support
Problem Details:
<RecoveredFromFatalError><__System><ID>1059</ID><Seq>365</Seq><TimeCreated>27-02-2014 12:21:52</TimeCreated><Source>TaskExecutor.cs</Source><Line>384</Line><HasError>True</HasError></__System><ExceptionType>System.NullReferenceException</ExceptionType><ExceptionDetails>
at Microsoft.Internal.EnterpriseStorage.Dls.Prm.FindActiveNodeBlock.DetermineIfAnotherPossibleOwnerNodeExists(Message msg)
   at Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.Fsm.ConnectionPoint.Execute(Message msg)
   at Microsoft.Internal.EnterpriseStorage.Dls.TaskExecutor.TaskInstance.ExecuteOnEngineRestart(Message msg, Boolean& isTaskForceFailed)</ExceptionDetails><ExceptionMessage>Object reference not set to an instance of an object.</ExceptionMessage><CustomDetails><?xml
version="1.0" encoding="utf-16"?>
<TaskExecutionContext>
<PrmWriterId>a65faa63-5ea8-4ebc-9dbd-a0c4db26912a</PrmWriterId>
<PrmDatasourceId>8ceaf865-9c67-4236-8b8b-fc3b05ffd7d2</PrmDatasourceId>
<PrmActiveNodeName>server.contoso.com</PrmActiveNodeName>
<PrmLogicalReplicaId>6c248345-f5dc-4124-83ad-4894ff8e213a</PrmLogicalReplicaId>
<PrmDatasetId>e1e12509-d030-4a9b-91e8-8d5b9413df78</PrmDatasetId>
<PrmPhysicalReplicaId>a440f69a-d335-4e49-b9f7-6480487df1d8</PrmPhysicalReplicaId>
<PrmReplicaValidity>Valid</PrmReplicaValidity>
<PrmReplicaStatus>Idle</PrmReplicaStatus>
<PrmOwnerLockId>00000000-0000-0000-0000-000000000000</PrmOwnerLockId>
<TEVerb>DeltaReplicate</TEVerb>
<TETaskXml>&lt;?xml version="1.0" encoding="utf-16"?&gt;
&lt;BackupTask xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" BackupType="Incremental"
Generation="Son" WaitForAllowedConflictingOperationToFinish="true" CheckDataIntegrity="false" TaskId="3e83e15c-0a84-482d-be89-e1902ca65651" AAClsId="da6aa17a-d61c-4e9c-8cea-db25dea52a95" SourceWorkItemId="f0224732-b7d1-4f80-9a52-a1b5dab80044"
DestinationWorkItemId="c8c31524-3876-41f5-8670-30daf08d1fe5" xmlns="http://schemas.microsoft.com/2003/dls/arm/TaskDefinitions.xsd"&gt;
&lt;CommonConnectionAttributes Compression="false" Encryption="false" Checksum="false" /&gt;
&lt;ProtectionConfig DataSourceId="8ceaf865-9c67-4236-8b8b-fc3b05ffd7d2"&gt;
    &lt;HostEndpoint NameOrIP="server" PrincipalName="server.contoso.com" Port="5718" /&gt;
    &lt;ProtectedObject Name="Protection" WriterId="a65faa63-5ea8-4ebc-9dbd-a0c4db26912a" LogicalPath="server" ComponentName="model" ComponentType="FileGroup" Caption="model"
TimeStamp="0" /&gt;
&lt;/ProtectionConfig&gt;
&lt;ReplicaTaskConfig&gt;
    &lt;HostEndpoint NameOrIP="DPMServer" PrincipalName="DPMServer.contoso.com" Port="5718" /&gt;
&lt;/ReplicaTaskConfig&gt;
&lt;DatasetConfig DatasetId="e1e12509-d030-4a9b-91e8-8d5b9413df78" DependentDatasetId="e2378516-d72b-45dc-8eb0-d2d6efb32431" PreviousBackupStamp="CAAAALFBT+/0Jc8B" /&gt;
&lt;/BackupTask&gt;</TETaskXml>
<TEErrorDetails>&lt;?xml version="1.0" encoding="utf-16"?&gt;
&lt;q1:ErrorInfo ErrorCode="0" DetailedCode="0" DetailedSource="0" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd"
/&gt;</TEErrorDetails>
<TELastStateName>BackupRAForRead.ACInquiryPending</TELastStateName>
</TaskExecutionContext></CustomDetails><OccurredDateTime>27-02-2014 12:21:52</OccurredDateTime></RecoveredFromFatalError>
the message resource is present but the message is not found in the string/message table
Our DPM Server has a 4Gb configured with NicTeaming (SLB - Switch Load Balance), there is no fw between the DPM Server and Protection Servers.
We receive some DCOM errors too:
Level Date and Time Source Event ID Task Category
Error 25-02-2014 10:17:18 Microsoft-Windows-DistributedCOM 10009 None DCOM was unable to communicate with the computer server.contoso.com using any of the configured protocols.
We already uninstalled some agents, cleaning folders/files registry and after installed the agents again and performed setdpmserver -dpmservername <dpmserver>
we can ping, we can traceroute, sc query, net view \\server , nothing is blocked...
in DPM console -> Management -> Agents, when we try to refresh the connection the agent status is always "Attempting connection..." if we close and open DPM console the Agent Status is Unknown.
The version of the Agents is 4.2.1270.0
Is anyone with same problem.
Thanks in advance

g.)
DPMServer
C:\Windows\system32>tasklist /svc
Image Name                     PID Services
========================= ======== ===========================================
System Idle Process              0 N/A
System                           4 N/A
smss.exe                       412 N/A
csrss.exe                      672 N/A
wininit.exe                    720 N/A
csrss.exe                      728 N/A
winlogon.exe                   788 N/A
services.exe                   844 N/A
lsass.exe                      852 Netlogon, SamSs
lsm.exe                        860 N/A
svchost.exe                    972 DcomLaunch, PlugPlay, Power
svchost.exe                    184 RpcEptMapper, RpcSs
LogonUI.exe                    484 N/A
svchost.exe                    500 Dhcp, eventlog, lmhosts
svchost.exe                    560 AeLookupSvc, Appinfo, BITS, CertPropSvc,
                                   gpsvc, IKEEXT, iphlpsvc, LanmanServer,
                                   ProfSvc, Schedule, SENS, SessionEnv,
                                   ShellHWDetection, Winmgmt, wuauserv
svchost.exe                    640 EventSystem, FontCache, netprofm, nsi,
                                   W32Time
svchost.exe                    748 Netman, TrkWks, UmRdpService, UxSms
svchost.exe                    908 CryptSvc, Dnscache, LanmanWorkstation,
                                   NlaSvc, WinRM
svchost.exe                   1060 BFE, DPS
spoolsv.exe                   1172 Spooler
svchost.exe                   1236 AppHostSvc
cissesrv.exe                  1264 Cissesrv
vcagent.exe                   1288 cpqvcagent
DPMAMService.exe              1384 DPMAMService
DpmWriter.exe                 1520 DpmWriter
HealthService.exe             1564 HealthService
hpwmistor.exe                 1620 HPWMISTOR
inetinfo.exe                  1660 IISADMIN
sqlservr.exe                  1748 MSSQL$MSDPM2012
SMSvcHost.exe                 1868 NetPipeActivator, NetTcpActivator,
                                   NetTcpPortSharing
HAInitService.exe             1928 paxphostagent
RealtimeService.exe           1956 paxprealtime
HAJavaWrapper.exe             2004 N/A
svchost.exe                   2024 RemoteRegistry
RealtimeWrapper.exe           2044 N/A
conhost.exe                    628 N/A
conhost.exe                   1148 N/A
snmp.exe                      2612 SNMP
SQLAGENT.EXE                  2644 SQLAgent$MSDPM2012
conhost.exe                   2660 N/A
sqlbrowser.exe                2688 SQLBrowser
sqlwriter.exe                 2728 SQLWriter
sysdown.exe                   2772 sysdown
smhstart.exe                  2808 SysMgmtHp
svchost.exe                   2876 W3SVC, WAS
cpqnimgt.exe                  2904 CpqNicMgmt
cqmgserv.exe                  2948 CqMgServ
cqmgstor.exe                  3016 CqMgStor
cmd.exe                       2828 N/A
conhost.exe                   2832 N/A
hpsmhd.exe                    3080 N/A
MonitoringHost.exe            3104 N/A
cqmghost.exe                  3272 CqMgHost
WmiPrvSE.exe                  3356 N/A
WmiPrvSE.exe                  3364 N/A
WmiPrvSE.exe                  3528 N/A
rotatelogs.exe                3568 N/A
rotatelogs.exe                3576 N/A
msdpm.exe                     3692 MSDPM
svchost.exe                   3772 TermService
svchost.exe                   3804 PolicyAgent
hpsmhd.exe                    4048 N/A
rotatelogs.exe                2408 N/A
conhost.exe                   3504 N/A
rotatelogs.exe                3688 N/A
conhost.exe                   3828 N/A
WmiPrvSE.exe                  5044 N/A
WmiPrvSE.exe                  5468 N/A
vds.exe                       5552 vds
MonitoringHost.exe            5740 N/A
MonitoringHost.exe            6004 N/A
msdtc.exe                     5848 MSDTC
VSSVC.exe                     5688 VSS
svchost.exe                   6784 swprv
csrss.exe                     7924 N/A
winlogon.exe                  1844 N/A
taskhost.exe                  2928 N/A
rdpclip.exe                   3628 N/A
dwm.exe                       7352 N/A
explorer.exe                  7932 N/A
cmd.exe                       6312 N/A
conhost.exe                   2392 N/A
wbemtest.exe                  6812 N/A
powershell.exe                7260 N/A
conhost.exe                   2420 N/A
notepad.exe                   9068 N/A
mmc.exe                       5916 N/A
notepad.exe                   7060 N/A
tasklist.exe                  3864 N/A
Server:
C:\Windows\system32>tasklist /svc
Image Name                     PID Services
========================= ======== ===========================================
System Idle Process              0 N/A
System                           4 N/A
smss.exe                       368 N/A
csrss.exe                      456 N/A
wininit.exe                    500 N/A
csrss.exe                      508 N/A
winlogon.exe                   548 N/A
services.exe                   596 N/A
lsass.exe                      604 Netlogon, SamSs
lsm.exe                        612 N/A
svchost.exe                    708 DcomLaunch, PlugPlay, Power
svchost.exe                    784 RpcEptMapper, RpcSs
svchost.exe                    868 Dhcp, eventlog, lmhosts
svchost.exe                    908 AeLookupSvc, Appinfo, AppMgmt, BITS,
                                   CertPropSvc, gpsvc, IKEEXT, iphlpsvc,
                                   LanmanServer, ProfSvc, Schedule, seclogon,
                                   SENS, SessionEnv, ShellHWDetection,
                                   Winmgmt, wuauserv
svchost.exe                    960 EventSystem, fdPHost, FontCache, netprofm,
                                   nsi, W32Time
LogonUI.exe                   1008 N/A
svchost.exe                    232 Netman, TrkWks, UmRdpService, UxSms
svchost.exe                    192 CryptSvc, Dnscache, LanmanWorkstation,
                                   NlaSvc, WinRM
svchost.exe                    676 BFE, DPS, MpsSvc
spoolsv.exe                   1108 Spooler
cissesrv.exe                  1188 Cissesrv
cpqrcmc.exe                   1208 CpqRcmc
vcagent.exe                   1236 cpqvcagent
hpwmistor.exe                 1388 HPWMISTOR
MsDtsSrvr.exe                 1424 MsDtsServer100
svchost.exe                   1748 RemoteRegistry
snmp.exe                      1768 SNMP
sqlbrowser.exe                1800 SQLBrowser
sqlwriter.exe                 1884 SQLWriter
sysdown.exe                   1916 sysdown
smhstart.exe                  1948 SysMgmtHp
cpqnimgt.exe                  2028 CpqNicMgmt
cqmgserv.exe                   932 CqMgServ
cqmgstor.exe                  1384 CqMgStor
CcmExec.exe                   1480 CcmExec
cmd.exe                       1964 N/A
conhost.exe                   2060 N/A
hpsmhd.exe                    2072 N/A
clussvc.exe                   2092 ClusSvc
smssqlbkup.exe                2252 SMS_SITE_SQL_BACKUP_CCM02
smssqlbkup.exe                2420 SMS_SITE_SQL_BACKUP_CCM07
rotatelogs.exe                2684 N/A
rotatelogs.exe                2692 N/A
hpsmhd.exe                    2712 N/A
rotatelogs.exe                2784 N/A
conhost.exe                   2792 N/A
rotatelogs.exe                2808 N/A
conhost.exe                   2816 N/A
rhs.exe                       3776 N/A
rhs.exe                       3824 N/A
rhs.exe                       4100 N/A
rhs.exe                       4152 N/A
rhs.exe                       4188 N/A
rhs.exe                       4232 N/A
rhs.exe                       4264 N/A
rhs.exe                       4296 N/A
rhs.exe                       4328 N/A
rhs.exe                       4360 N/A
rhs.exe                       4392 N/A
rhs.exe                       4424 N/A
cqmghost.exe                  4744 CqMgHost
svchost.exe                   5048 TermService
svchost.exe                   5108 PolicyAgent
WmiPrvSE.exe                  6684 N/A
WmiPrvSE.exe                  6856 N/A
WmiPrvSE.exe                  6484 N/A
WmiPrvSE.exe                  6984 N/A
WmiPrvSE.exe                  4824 N/A
WmiPrvSE.exe                  5408 N/A
WmiPrvSE.exe                  5884 N/A
WmiPrvSE.exe                  2668 N/A
fdlauncher.exe                7308 MSSQLFDLauncher
fdlauncher.exe                4872 MSSQLFDLauncher$VS09
fdlauncher.exe                8528 MSSQLFDLauncher$VS10
fdlauncher.exe                7092 MSSQLFDLauncher$VS11
fdlauncher.exe                9744 MSSQLFDLauncher$VS12
smssqlbkup.exe               10992 SMS_SITE_SQL_BACKUP_CCM01
msdtc.exe                      780 MSDTC
HealthService.exe             9012 HealthService
MonitoringHost.exe            7976 N/A
MonitoringHost.exe            5876 N/A
MonitoringHost.exe            1900 N/A
dllhost.exe                  10668 COMSysApp
sqlservr.exe                  9276 MSSQL$VS12
fdhost.exe                    7144 N/A
conhost.exe                   2580 N/A
WmiPrvSE.exe                  3980 N/A
WmiPrvSE.exe                 10456 N/A
csrss.exe                     2144 N/A
winlogon.exe                 11208 N/A
taskhost.exe                  8912 N/A
rdpclip.exe                   5156 N/A
dwm.exe                      11080 N/A
explorer.exe                  9612 N/A
mmc.exe                        864 N/A
cmd.exe                      12900 N/A
conhost.exe                  12836 N/A
TrustedInstaller.exe          4828 TrustedInstaller
sppsvc.exe                   11156 sppsvc
wuauclt.exe                   5140 N/A
wbemtest.exe                 11640 N/A
notepad.exe                  11740 N/A
notepad.exe                  11692 N/A
notepad.exe                  10984 N/A
tasklist.exe                  9300 N/A
h.)
DPMServer:
DPMAMService.exe 1384 TCP dpmserver 6075 dpmserver 0 LISTENING
DPMAMService.exe 1384 TCPV6 dpmserver 6075 dpmserver 0 LISTENING
msdpm.exe 3692 UDP dpmserver 56662 * *
svchost.exe 184 TCP dpmserver 49733 server.contoso.com epmap ESTABLISHED
svchost.exe 3804 TCP dpmserver 52808 dpmserver 0 LISTENING
svchost.exe 184 TCP dpmserver 58356 server.contoso.com epmap ESTABLISHED
svchost.exe 640 UDP dpmserver ntp * *
svchost.exe 560 UDP dpmserver isakmp * *
svchost.exe 560 UDP dpmserver ipsec-msft * *
svchost.exe 908 UDP dpmserver llmnr * *    8 192
svchost.exe 560 UDP dpmserver 49938 * *
svchost.exe 908 UDP dpmserver 53590 * *
svchost.exe 184 TCPV6 dpmserver epmap dpmserver 0 LISTENING
svchost.exe 3772 TCPV6 dpmserver ms-wbt-server dpmserver 0 LISTENING
svchost.exe 500 TCPV6 dpmserver 49153 dpmserver 0 LISTENING
svchost.exe 560 TCPV6 dpmserver 49154 dpmserver 0 LISTENING
svchost.exe 3804 TCPV6 dpmserver 52808 dpmserver 0 LISTENING
svchost.exe 640 UDPV6 dpmserver 123 * *
svchost.exe 560 UDPV6 dpmserver 500 * *
svchost.exe 560 UDPV6 dpmserver 4500 * *
svchost.exe 908 UDPV6 dpmserver 5355 * *
svchost.exe 184 TCP dpmserver epmap server.contoso.com 51072 ESTABLISHED 3 395 5 2.735
System 4 TCP dpmserver netbios-ssn dpmserver 0 LISTENING
System 4 TCP dpmserver http dpmserver 0 LISTENING
System 4 TCP dpmserver microsoft-ds dpmserver 0 LISTENING
System 4 TCP dpmserver 47001 dpmserver 0 LISTENING
System 4 UDP dpmserver netbios-ns * *    6 300
System 4 UDP dpmserver netbios-dgm * *    3 603
System 4 TCPV6 dpmserver http dpmserver 0 LISTENING
System 4 TCPV6 dpmserver microsoft-ds dpmserver 0 LISTENING
System 4 TCPV6 dpmserver 47001 dpmserver 0 LISTENING
wininit.exe 720 TCP dpmserver 49152 dpmserver 0 LISTENING
wininit.exe 720 TCPV6 dpmserver 49152 dpmserver 0 LISTENING
WmiPrvSE.exe 3356 UDP dpmserver 52388 * *
ServeR:
WmiPrvSE.exe 6684 UDP server.contoso.com 57622 * *
wininit.exe 500 TCP server.contoso.com 49152 server.contoso.com 0 LISTENING
wininit.exe 500 TCPV6 server.contoso.com 49152 server.contoso.com 0 LISTENING
System 4 TCP server.contoso.com netbios-ssn server.contoso.com 0 LISTENING
System 4 TCP sdc1ri00qcl09 netbios-ssn server.contoso.com 0 LISTENING
System 4 TCP sdc1ri00qvs12 netbios-ssn server.contoso.com 0 LISTENING
System 4 TCP server.contoso.com netbios-ssn server.contoso.com 0 LISTENING
System 4 TCP server.contoso.com netbios-ssn server.contoso.com 0 LISTENING
System 4 TCP sdc1ri00qvs12 microsoft-ds server.contoso.com 51104 ESTABLISHED
System 4 TCP server.contoso.com microsoft-ds server.contoso.com 0 LISTENING
System 4 TCP server.contoso.com 5985 server.contoso.com 0 LISTENING
System 4 TCP server.contoso.com 47001 server.contoso.com 0 LISTENING
System 4 UDP server.contoso.com netbios-ns * *  12 1.134 12 1.134
System 4 UDP server.contoso.com netbios-ns * *
System 4 UDP server.contoso.com netbios-ns * *
System 4 UDP server.contoso.com netbios-dgm * *    12 2.412
System 4 UDP server.contoso.com netbios-dgm * *
System 4 UDP server.contoso.com netbios-dgm * *
System 4 UDP server.contoso.com ms-cluster-net * *  20.947 3.447.169 20.935 3.448.145 10.374 9.526 63 59
System 4 UDP server.contoso.com ms-cluster-net * *
System 4 TCPV6 server.contoso.com microsoft-ds server.contoso.com 0 LISTENING
System 4 TCPV6 server.contoso.com 5985 server.contoso.com 0 LISTENING
System 4 TCPV6 server.contoso.com 47001 server.contoso.com 0 LISTENING
svchost.exe 784 TCP server.contoso.com epmap server.contoso.com 0 LISTENING
svchost.exe 784 TCP server.contoso.com epmap dpmserver 49733 ESTABLISHED
svchost.exe 5048 TCP server.contoso.com ms-wbt-server server.contoso.com 0 LISTENING
svchost.exe 868 TCP server.contoso.com 49153 server.contoso.com 0 LISTENING
svchost.exe 908 TCP server.contoso.com 49154 server.contoso.com 0 LISTENING
svchost.exe 5108 TCP server.contoso.com 49372 server.contoso.com 0 LISTENING
svchost.exe 960 UDP server.contoso.com ntp * *
svchost.exe 908 UDP server.contoso.com isakmp * *
svchost.exe 908 UDP server.contoso.com ipsec-msft * *
svchost.exe 192 UDP server.contoso.com llmnr * *
svchost.exe 908 UDP server.contoso.com 59281 * *
svchost.exe 192 UDP server.contoso.com 61778 * *
svchost.exe 784 TCPV6 server.contoso.com epmap server.contoso.com 0 LISTENING
svchost.exe 5048 TCPV6 server.contoso.com ms-wbt-server server.contoso.com 0 LISTENING
svchost.exe 868 TCPV6 server.contoso.com 49153 server.contoso.com 0 LISTENING
svchost.exe 908 TCPV6 server.contoso.com 49154 server.contoso.com 0 LISTENING
svchost.exe 5108 TCPV6 server.contoso.com 49372 server.contoso.com 0 LISTENING
svchost.exe 960 UDPV6 server.contoso.com 123 * *
svchost.exe 908 UDPV6 server.contoso.com 500 * *
svchost.exe 908 UDPV6 server.contoso.com 4500 * *
sqlbrowser.exe 1800 UDP server.contoso.com ms-sql-m * *
sqlbrowser.exe 1800 UDPV6 server.contoso.com 1434 * *
snmp.exe 1768 UDP server.contoso.com snmp * *  4 176 4 176
snmp.exe 1768 UDP server.contoso.com 58396 * *
snmp.exe 1768 UDPV6 server.contoso.com 161 * *
services.exe 596 TCP server.contoso.com 49371 server.contoso.com 0 LISTENING
services.exe 596 TCPV6 server.contoso.com 49371 server.contoso.com 0 LISTENING
rhs.exe 3824 UDP server.contoso.com 64187 * *
msdtc.exe 780 TCP server.contoso.com 62092 server.contoso.com 0 LISTENING
msdtc.exe 780 TCPV6 server.contoso.com 62092 server.contoso.com 0 LISTENING
lsass.exe 604 TCP server.contoso.com 49185 server.contoso.com 0 LISTENING
lsass.exe 604 UDP server.contoso.com 61776 * *
lsass.exe 604 TCPV6 server.contoso.com 49185 server.contoso.com 0 LISTENING
hpsmhd.exe 2072 TCP server.contoso.com 2301 server.contoso.com 0 LISTENING
hpsmhd.exe 2072 TCP server.contoso.com 2381 server.contoso.com 0 LISTENING
hpsmhd.exe 2072 TCPV6 server.contoso.com 2301 server.contoso.com 0 LISTENING
hpsmhd.exe 2072 TCPV6 server.contoso.com 2381 server.contoso.com 0 LISTENING
HealthService.exe 9012 UDP server.contoso.com 56317 * *
dllhost.exe 10668 TCP server.contoso.com 61453 server.contoso.com 0 LISTENING
dllhost.exe 10668 TCPV6 server.contoso.com 61453 server.contoso.com 0 LISTENING
clussvc.exe 2092 TCP server.contoso.com ms-cluster-net server.contoso.com 0 LISTENING
clussvc.exe 2092 TCP server.contoso.com 49234 server.contoso.com 0 LISTENING
clussvc.exe 2092 TCPV6 server.contoso.com ms-cluster-net server.contoso.com 0 LISTENING
clussvc.exe 2092 TCPV6 server.contoso.com 49234 server.contoso.com 0 LISTENING
CcmExec.exe 1480 UDP server.contoso.com 55500 * *
i.)
Windows Firewall service is disabled and off for all profiles in DPMServer and Server
j.)
k.)
Server:
C:\Windows\system32>netsh int tcp show global
Querying active state...
TCP Global Parameters
Receive-Side Scaling State          : disabled
Chimney Offload State               : disabled
NetDMA State                        : enabled
Direct Cache Acess (DCA)            : disabled
Receive Window Auto-Tuning Level    : normal
Add-On Congestion Control Provider : ctcp
ECN Capability                      : disabled
RFC 1323 Timestamps                 : disabled
DPMServer
C:\Windows\system32>netsh int tcp show global
Querying active state...
TCP Global Parameters
Receive-Side Scaling State          : disabled
Chimney Offload State               : disabled
NetDMA State                        : enabled
Direct Cache Acess (DCA)            : disabled
Receive Window Auto-Tuning Level    : normal
Add-On Congestion Control Provider : ctcp
ECN Capability                      : disabled
RFC 1323 Timestamps                 : disabled
** The above autotuninglevel setting is the result of Group Policy overriding any local configuration.
C:\Windows\system32>setspn -l dpmserver
Registered ServicePrincipalNames for CN=dpmserver,OU=DPM,OU=Service Management,DC=contoso,DC=com:
        MSSQLSvc/dpmserver:MSDPM2012
        MSSQLSvc/dpmserver:51644
        WSMAN/dpmserver
        WSMAN/dpmserver
        TERMSRV/dpmserver
        TERMSRV/dpmserver
        RestrictedKrbHost/dpmserver
        HOST/dpmserver
        RestrictedKrbHost/dpmserver
        HOST/dpmserver
C:\Windows\system32>setspn -l server
Registered ServicePrincipalNames for CN=server,OU=QNO,OU=Service Management DC1,DC=contoso,DC=com:
        MSServerClusterMgmtAPI/Server
        MSServerClusterMgmtAPI/Server
        WSMAN/Server
        WSMAN/Server
        TERMSRV/Server
        TERMSRV/Server
        RestrictedKrbHost/Server
        HOST/Server
        RestrictedKrbHost/Server
        HOST/Server

DPM 2012 UR3 Agent Update Error: HRESULT E_FAIL...DCOM Error

My DPM Server is Windows 2008 R2 SP1 with a locally installed SQL and DPM Server and fully patched. My Workstations are all Windows 7 Ultimate x64, fully patched. I have manually installed the DPM RTM Agent and pushed the UR2 update from the DPM Server
without any challenges or issues. I have SCEP running with process exclusions for the DPM services on the WS and DPM Server. I’ve been running DPM 2012 RTM and then UR2 without any issues or challenges to-date.
I have recently updated my DPM 2012 Server from UR2 to UR3 and pushed out all the Agent Updates, which appeared to go successfully from the DPM Console perspective. I spot checked a few systems, 1 workstation (WS) and 1 server, everything looked good. A
couple of days after this I noticed 2 of my workstations failed backing up to Tape. I noticed the recovery options available for these WS’s have stopped updating hours after pushing the UR3 Agent update. The 2 WS’s I'm troubleshooting have a little different
scenario. I have 2 other WS’s that were updated in the same manner and are working perfectly.
Both WS cannot connect to the DPM Server and displays this DCOM Error:
"ERROR:ERROR HRESULT E_FAIL has been returned from a call to a COM component."
The 1st WS DPM Client has a Yelow Sign over-lay and "Administrator has not configured backups." when you hover over it.
The 2nd WS does not the Yellow Sign over-lay.
All the properties of the Local DPM Client Console 'Summary and Protected item' tabs are not updated on the 1st WS but are on the 2nd WS.
1st WS process:
The Recovery Tab shows the available recover dates to choice from.
I can expand one of the backup dates, folders and copy a file to this system.
I can view my previous recovery Points from the console dating back to when I updated the Agents.
I’ve validated the DCOM settings on both WS's compared to a WS that is working, they are the same.
I uninstalled the agent manually, then copied and reinstalled the new UR3 Agent Version with the same outcome.
I uninstalled the new version and reinstalled the previous version, same error.
I then proceeded with upgrading UR2 agent version installing the UR3 version over the top, same error.
I logged on to this WS as the Domain Admin, removed and reinstalled the UR3 version, same error.
I removed, applied and then re-added the DPM server to the local WS DPM and DCOM Groups.
I removed, applied and then re-added the WS from the Groups on the DPM Server.
I’m able to see, ping and view other backup folders presented on the DPM server on this WS.
In the DPM Console I am able to connect to this Workstation successfully from the Administrative, Agent Space.
The DPMClientProtectionCurr.errlog file shows this repeatedly:
0FC0
065C    10/13   05:02:32.499
03        service.cpp(298)
[000000000021FD90]
ACTIVITY
CService::AnnounceServiceStatus
0FC0
0D18    10/13   05:02:33.059
33        dlsclientprotection.cpp(778)
[00000000002BC850]
NORMAL
Connecting to DPM Server: (<Server.FQDN>)
0FC0
0D18    10/13   05:02:33.171
33        dlsclientprotection.cpp(861)
[00000000002BC850]
WARNING         Failed: Hr: = [0x80004005] : Failed to set client OS details - ClientName:<WS.FQDN>, ClientOSVersion:6.1.7601, OSType:2, AgentVersion: 4.0.1920.0
0FC0
0D18    10/13   05:02:33.171
33        dlsclientprotection.cpp(1490)
[00000000002BC850]
WARNING         Failed: Hr: = [0x80004005] : Failed to get connection to DPM server: lVal : ConnectToDPMServer(bstrClientMachineName, &pIUnknown, &fConnectionSuccessful, &dCurrentStatus,
exceptionResult)
The
DPMRACurr.eerlog show this for both WS's:
0EF0 1110 10/13 04:05:02.157 22 genericthreadpool.cpp(824) [000000000093C360]  NORMAL Hr: = [0x80070002] CGenericThreadPool::m_dwMaximumNumberOfThreads[20]
0EF0 1110 10/13 04:05:02.157 03 miscellaneousutils.cpp(918)   NORMAL Error:ERROR_UNKNOWN_PRODUCT, While detecting DPM version. Assuming DPM isnt installed.
And this one repeatedly:
0BE8 08EC 10/13 13:59:40.404 29 radefaultsubtask.cpp(382) [00000000002F1640] 4F801526-72F2-4460-8760-F9D6E127FECB WARNING Failed: Hr: = [0x809909b0] : CRADefaultSubTask: WorkitemID does not exist, {DB3F138D-DE37-414D-BADC-5A161C6E7E1C}
0BE8 08EC 10/13 13:59:40.404 05 defaultsubtask.cpp(546) [00000000002F1640] 4F801526-72F2-4460-8760-F9D6E127FECB WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand,
pOvl)
0BE8 08EC 10/13 13:59:40.404 05 defaultsubtask.cpp(751) [00000000002F1640] 4F801526-72F2-4460-8760-F9D6E127FECB WARNING Failed: Hr: = [0x809909b0] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
The 2nd WS Process:
I did not remove or touch the local agent installation because the information is populated on this client’s agent properties fields.
I can see the folder selections I’ve chosen to be backed up by the protection group configuration.
When i open the Agent UI I receive the sam DCOM error.
I also receive a different error message on this WS when I try and do a Sync Now from the General Tab: Failed to trigger synchronization.
I was able to perform a consistency check on this WS that completed successfully from the DPM server.
I’ve validated the networking configuration settings are correct.
I flushed local DNS cache.
Thanks,
Paul

Hi,
I have a Windows 7 x64 machine that exhibits this problem. It seems that it is not caused on the client side but on the server side.
In our case the server logs the following every time the client tries to connect:
WARNING   Verify disconnected client failed with exception: System.ArgumentException: Das Element wurde bereits hinzugefügt. Schlüssel im Wörterbuch: "<machinename>". Hinzuzufügender Schlüssel: "<machinename>".
(Translation: Element has already been added. Key in Table: "<machinename>". Key to be added: "<machinename>".
I have uninstalled the agent on the client several times. One time I have seen the following error message on the server side:
Deployment.cs(2815)           NORMAL   Removing all agent records for server[<machinename>] from table InstalledAgent.
ntlmutils.cpp(185)           WARNING   Failed: Hr: = [0x80070002] : Error trying to open key [HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent\2.0\NtlmAuthData\<machinename>]
SchedulerImpl.cs(166)           NORMAL   Entering DeRegister, JobDefID: bafe2b8b-53b2-4694-aa28-9e2c6c152d51
Catalog.cs(1006)           WARNING   No retry on exception The specified @name ('') does not exist. while executing sp_delete_alert
Catalog.cs(1013)           WARNING   SqlException encountered, SqlRetryCommand diag details - SqlCommandText => Name=msdb.dbo.sp_delete_alert, CommandType=StoredProcedure
Catalog.cs(1013)           WARNING   CommandDiagInfo => CanRetry=False, CommandTimeout=3600
Catalog.cs(1013)           WARNING   CommandParams   => Count=2, InTx=True
Catalog.cs(1013)           WARNING         Param[0]   => ParameterName=@name | Value= | Size=0 | DbType=NVarChar | Direction=Input | IsNullable=False
Catalog.cs(1013)           WARNING         Param[1]   => ParameterName=@RETURN_VALUE | Value=1 | Size=0 | DbType=Int | Direction=ReturnValue | IsNullable=False
EventManager.cs(98)           NORMAL   Publishing event from SchedulerImpl.cs(838): JobScheduleChange, [JobDefID=bafe2b8b-53b2-4694-aa28-9e2c6c152d51]
Errors on the client side appear the moment the agent is re-added to the DPM server (I use "connect agent" instead of "install agent"). After that moment I get the message "Error connection to the DPM server. Error: a COM-component returned E_FAIL" every time
I open the DPM client. This is mirrored by the Verify error mentioned above on the server side.
To me it seems that parts of the machine config are still in the MSDB after removal (maybe caused by the registry error). If this client is connected again, the orphaned database entries cause the Verify error
If that's true, how could we get rid of those entries? Would it help to rename the client?
Uwe

DPM 2012 R2 agent update on Windows 2003 server x64

Hi,
I have an old windows 2003 server x64 protected by DPM 2012 Sp1. After DPM upgrade to 2012 R2 I cannot update DPM Agent on server. If I try to update agent manually error message is : agentsetup.exe is not a valid win32 application.
Mihai

command back,
edit: it seems like a reboot is definitely needed to get it working
got it working like described here: http://support.microsoft.com/kb/2958100/en-us
Install the Microsoft Visual C++ 2008 Redistributable on Windows Server 2003 servers if it is not already installed.
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
Microsoft Visual C++ 2008 Redistributable Package (x64)
Note The following error occurs if the C++ redistributable is not installed:
Data Protection Manager Setup
Could not load the setup launch screen. Please contact Microsoft Product Support.
Copy the Windows Server 2003 Agent installer that is located on in the DPM server to the Windows Server 2003 server, and then install the agent.
64-bit: <var>DPM Installation Location</var>\DPM\agents\RA\4.2.1226.0\amd64\1033\DPMAgentInstaller_Win2K3_AMD64.exe
32-bit: <var>DPM Installation Location</var>\DPM\agents\RA\4.2.1226.0\i386\1033\
DPMAgentInstaller_Win2K3_i386.exe
Run the following command at an administrative command prompt:
cd DPM Agent Installation Location\DPM\bin\setdpmserver.exe –dpmservername DPM Server Name
Run the following Windows Powershell cmdlet to establish a connection with the DPM server:
Attach-ProductionServer.ps1 DPMServerNameProductionServerNameUserNamePasswordDomain
regards
Stefan

DPM 2012 - Protect Exchange 2007 in untrusted domain (either via Creds or Certificates)

Hi,
I am trying to protect an Exchange 2007 Server which is in an untrusted domain.
I have tried using both credentials (isNonDomainServer) and via Certificates and have no joy. Both methods work in terms of getting the agent installed and communicating with DPM. The agent shows OK in the console and I can browse
fine when creating a new PG.
The problem I have is that "All Exchange Storage Groups" is not available as a selection to backup, obviously neither are any of the information stores.
First question, is backup of Exchange supported in an untrusted domain? This says it is: http://technet.microsoft.com/en-us/library/hh757801.aspx but I read conflicting advice elsewhere.
Second question, this is the biggie - any ideas on how to get Exchange visible as a selection?
So far I have:
Confirmed that LCR is not configured (I am not sure if it *was* at some point though, because there is a disk on the server labled LCR)
Checked in the DPM agent directory locally and I can see that ExchangeCmdletsWrapperCurr.errlog is created and/or updated when I expand the server name on the DPM server and the server and information stores are listed in the file. This tells me communication
is fine, and that the DPM agent on the exchange server can "see" exchange
Checked the Exchange VSS writer and it is listed and in a healthy state
Thanks!

Upgraded to System Centre 2012 R2 and no difference. I am assuming that its a compatability\support issue, i.e its not supported. The documentation says otherwise, but its confusing to say the least.
d

DPM 2012 Manual Agent Install Fails

Hello Everyone,
Using DPM 2012 SP1, I've been stuck on an issue for some time now in trying to get a DPM agent install accomplished on a certain server. The DPM server resides on a parent domain and the server that I am having an issue with is on a child domain. Other servers
on the child domain have installed the agent without issue when doing it manually.
Here is the command I use (as an administrator):
net use X: \\DPMSERVERNAME.parentdomain.com\c$
cd /d X:\Program Files\Microsoft System Center 2012\DPM\DPM\agents\RA\4.1.3465.0\amd64\1033
DPMAgentInstaller_KB2991995_AMD64.exe dpmservername.parentdomain.com
The installation proceeds through the Microsoft License Terms, begins to install and then backs out. The error message that is generated states: "DPMAgentinstaller failed with error code = 0X80070643 error says: fatal error during installation"
In researching the 1708 error within the log file it lead me to the fact that maybe the firewall on the target server was the issue. I
ran this suggested fix on the target server:
netsh advfirewall firewall set rule group=\"@FirewallAPI.dll,-29502\" new enable=yes
netsh advfirewall firewall set rule group=\"@FirewallAPI.dll,-34251\" new enable=yes
netsh advfirewall firewall add rule name=dpmra dir=in program=\"%PROGRAMFILES%\\Microsoft Data Protection Manager\\DPM\\bin\\DPMRA.exe\" profile=Any action=allow
netsh advfirewall firewall add rule name=DPMRA_DCOM_135 dir=in action=allow protocol=TCP localport=135 profile=Any
The issue still persists.
The MSDPMAgentinstall log file says the following at the end:
Property©: Date = 1/7/2015
Property©: MsiNetAssemblySupport = 4.0.30319.18408
Property©: MsiWin32AssemblySupport = 6.1.7601.17514
Property©: MsiRunningElevated = 1
Property©: Privileged = 1
Property©: USERNAME = Windows User
Property©: DATABASE = c:\b1e38ee30069ed00e510\DPMRA.msi
Property©: OriginalDatabase = c:\b1e38ee30069ed00e510\DPMRA.msi
Property©: SOURCEDIR = c:\b1e38ee30069ed00e510\
Property©: VersionHandler = 5.00
Property©: ROOTDRIVE = c:\
Property©: EXECUTEACTION = INSTALL
Property©: ACTION = INSTALL
Property©: UILevel = 5
Property©: CostingComplete = 0
Property©: OutOfDiskSpace = 0
Property©: OutOfNoRbDiskSpace = 0
Property©: PrimaryVolumeSpaceAvailable = 0
Property©: PrimaryVolumeSpaceRequired = 0
Property©: PrimaryVolumeSpaceRemaining = 0
MSI © (68:E8) [09:38:14:119]: Note: 1: 1708
MSI © (68:E8) [09:38:14:119]: Note: 1: 2205 2: 3: Error
MSI © (68:E8) [09:38:14:119]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI © (68:E8) [09:38:14:119]: Note: 1: 2205 2: 3: Error
MSI © (68:E8) [09:38:14:119]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI © (68:E8) [09:38:14:119]: 吰瞒
MSI © (68:E8) [09:38:14:119]: 吰瞒
MSI © (68:E8) [09:38:14:119]: Grabbed execution mutex.
MSI © (68:E8) [09:38:14:119]: Cleaning up uninstalled install packages, if any exist
MSI © (68:E8) [09:38:14:119]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/7/2015 9:38:14 ===
Any ideas where to turn next?

I do not have a Program Files\Microsoft System Center 2012\DPM\DPM\ProductionAgents\RA\4.1.3313.0\amd64
file path on the DPm system.
Rather Program Files\Microsoft System Center 2012\DPM\DPM\ProtectionAgents\RA\4.1.3313.0\amd64
Still, I ran the DPMAgentInstaller_x64.exe
from that file path and the agent did not install.
Also, on the DPM server I have added the target machine name to the DPMRADmTrustedMachines
group. I also made sure that the domain service account is in the same group. Still no luck.

DPM 2012 R2 Agent not rechable : Not enough storage is available to complete this operation (0x8007000E)

Hi,
We have DPM 2012 R2 installed on Windows 2012 R2 and Protecting SQL 2012 with DPM and recovery point created twice per day.
And getting frequently warning and error mails “DPM Agent not Reachable” and "Not enough storage is available to complete this operation (0x8007000E)" in DPM Console.
I know its SQL server and it occupies most of the RAM and CPU, but can I set its frequencly or time interval of DPM Agent perodic check to avoid this mails.

Hi,
Did you try limiting the sql memory to 60% of physical memory ?
Also adjust the paging file to be physical ram * 1.5 + if necessary.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Agent Connection failure

I got a Database Instance and agent down.
Agent Connection to Instance
Status Failed
Details ORA-12505: TNS:listener does not currently know of SID given in connect descriptor (DBD ERROR: OCIServerAttach)
But Listener is UP
I check tnsping and ping . all works. I use oracle10g R2 in window 2003
I try to startup or recovery.
I enter database sys or dab id/password and remote PC ID/password.
But I got a error message for my password. Actually, I can use these ID/PW to remote PC and access database.
I am new.
What Do I need to do for this condition?
Thanks
JIm

Thanks for you help. plz see copy message.
1)
Agent Connection to Instance
Status Failed
Details ORA-12505: TNS:listener does not currently know of SID given in connect descriptor (DBD ERROR: OCIServerAttach)
2)database instance
Database Instance
Port 1521
SID sale
Oracle Home D:\oracle\product\10.2.0\sale
3)Listener
Listener
Status Up
Port 1521
Name LISTENER
Oracle Home D:\oracle\product\10.2.0\sale
Location D:\oracle\product\10.2.0\sale\network\admin
I made ping and tnsping.and lrsnctl. i do not find issue.
I am waiting for you help in detail.
Nice day
JIm

DPM 2012 R2 backup of Workgroup computer error

Hi, we have a Workgroup server that we had successfully backed up to a DPM 2012 Server.
Since then we have built 2 brand new DPM 2012 R2 servers.
I have uninstalled the DPM 2012 agent from the Workgroup computer and have installed the new DPM 2012 R2 agent successfully.
However, when i try to Attach the agent I am getting 'Unable to contact the protection agent on server' errors.
I have run the Set-DPMServer -IsNonDomainServer command correctly so the Firewall rules are there ( I have also turned the FW off to test but same error results). I am using the same account details created via Set-DPMserver to attach the agent on the DPM
server.
The Event Logs on the DPM 2012 R2 server show DCOM errors (Event 10028, DCOM was unable to communicate with the computer using any of the configured protocols; requested by PID 5e4 (C:\Program Files\Microsoft System Center 2012
R2\DPM\DPM\bin\msdpm.exe).)
I have even uninstalled the 2012 R2 agent and re-installed the 2012 agent and that attaches fine, no problem.
Can anyone help/advise?
David

Hi,
That is correct, ISCSI / Vfc attached or Pass-through disks are not included in host level backups. You have install a DPM agent inside the guest and protecting the volumes seperatly.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Surely It cannot be this hard! DPM 2012 R2 with Update rollup 2

I am close to giving up!
New to DPM but very experienced with networking/servers.
I installed DPM 2012 R2 and then installed rollup 2
I launch the DPM console, add some storage and then go to install the agent on a server - it fails
I get the standard message. When I check on the server I tried to install to I can see that the dpm 2012 r2 agent coordinator service was installed and running and listening on port 5719 but there is no DPMRA service.
So I perform a manual installation using the correct version from Rollup 2 on the server to be protected. This goes OK and I return to the DPM server to add the protected server. Made sure services were running on both servers, checkerd RPC, WMI, DCOM settings
and all seems OK but when I try to add the protected server from the DPM console using the attach agent option it fails with error 370.
Followed the top 20 suggestions, configured firewall for all ports on both servers. Tried turning the firewall off and still will not install.
I have also tried using a Hyper-V server, a physical server and none will work which tends to point to an issue with the DPM server.
The thing that puzzles me is that after I perform a manual agent installation on the protected server this seems to knock out the dpm 2012 r2 agent coordinator service which is no longer listed under services wheras DPMRA is running. I expected both services
to be installed and running.
When I perform a NETSTAT -a after installing the remote agent I can see port 5718 is listening but not port 5719
If I go back a step and try a dpm 2012 r2 agent coordinator install via DPM console (as part of adding the protected server) it does install dpm 2012 r2 agent coordinator and it listens on port 5719 but the DPMRA agent software is not installed.
I have tried deinstalling both the DPM agent software on the protected server and have even reinstalled DPM 2012 R2 with Rollup 2 with no change
I have verified communications between the servers. Checked the DPM server is in the relevant groups. Am at a complete loss on what to do next - it should not be this hard.
Can someone confirm to me that they expect both the dpm 2012 r2 agent coordinator service running on 5719 and the DPMRA service to be running on 5718 on the protected server which is what I assume but this
is not happening!
DPM server is a physical box running Server 2012. Protected server is a Physical box running Server 2012 R2. I have also tried with a physical server 2008R2 with the same results. I am not running Server 2003
prd

After 3 long days trying everything I could think of and following all of the excellent guidance out there ( thanks guys) I have a workaround.
The answer was to make the dpm server computer account a member of the domain admins group.
After I restarted the DPM server I saw that although the protected server account was still in error - the error message changed from 270 to 316.
So I then add the protected server computer account to the domain admins group
After I restarted the computers I could see the magic OK in the status of the DPM console.
As an experiment I removed the protected servers computer account from domain admins and restarted the server. After the restart DPM could no longer communicate with error 316 again.
So I tried adding the DPM server computer account to the protected servers local administrators group but this did not work.
Deeply unhappy with making a computer account a member of domain admin group but it works.
The question is why? There is obviously a security permissions issue that does not affect domain admins.
I am running this on freshly built servers on a simple, single domain.
Microsoft you need to look into this.
prd

DPM failing SQL backups due to error: "the SQL Server instance refused a connection to the protection agent. (ID 30172 Details: Internal error code: 0x80990F85)

I ran across this error starting on 6/4/2011 and have been unable to find the root of the problem. In our environment, we have a DPM 2010 server dedicated to backing up all our SQL envrionment (about 45 SQL Servers total). All of the SQL
environment is backing up fine except for a SQL Cluster Application. This particular SQL Instances is part of a 6 node failover cluster with 6 SQL Instances distributed amongst them. The other 5 SQL instances in the cluster are backing
up fine; only one instance is failing. The DPM Alerts section shows this error when attempting to do a SQL backup of one of the databases on this SQL instance:
Affected area: KEN-PROD-VDB001\POSREPL1\master
Occurred since: 6/11/2011 11:00:56 PM
Description: Recovery point creation jobs for SQL Server 2008 database KEN-PROD-VDB001\POSREPL1\master on SQL Server (POSREPL1) - Store Settings.ken-prod-cl004.aarons.aaronrents.com have been failing. The number of failed recovery point creation jobs =
4.
If the datasource protected is SharePoint, then click on the Error Details to view the list of databases for which recovery point creation failed. (ID 3114)
The DPM job failed for SQL Server 2008 database KEN-PROD-VDB001\POSREPL1\master on SQL Server (POSREPL1) - Store Settings.ken-prod-cl004.aarons.aaronrents.com because the SQL Server instance refused a connection to the protection agent. (ID 30172 Details:
Internal error code: 0x80990F85)
More information
Recommended action: This can happen if the SQL Server process is overloaded, or running short of memory. Please ensure that you are able to successfully run transactions against the SQL database in question and then retry the failed job.
Create a recovery point...
Resolution: To dismiss the alert, click below
Inactivate alert
I have checked the cluster node this particular SQL instance is running on using Perfmon and the machine is nowhere near capacity on CPU, memory, network, or Disk I/O.  I have failed this SQL Application to another node in the cluster and
receive the same error (this other node has another clustered SQL application on it that is actively running as well as backing up fine). The only thing that I am aware of that has changed is that we installed SP2 for SQL 2008 about 2 weeks prior
to when the failures started to occur. However, we updated all six clustered SQL Instances at the same time and only this one is having this issue so I don't believe that caused the problem. We are running SQL 2008 SP2 (version 10.0.4000.0)
on all clustered instances along with DPM 2010 (version 3.0.7696.0) on this particular DPM server that has the issue.
One last thing, I have also noticed errors in the event log pertaining to the same SQL backups that are failing (but the time stamps are not concurrent with each backup attempt):
Log Name:      Application
Source:        MSDPM
Date:          6/13/2011 1:09:12 AM
Event ID:      4223
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      KEN-PROD-BS002.aarons.aaronrents.com
Description:
The description for Event ID 4223 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
DPM writer was unable to snapshot the replica of KEN-PROD-VDB001\POSREPL1\model. This may be due to:
1) No valid recovery points present on the replica.
2) Failure of the last express full backup job for the datasource.
3) Failure while deleting the invalid incremental recovery points on the replica.
Problem Details:
<DpmWriterEvent><__System><ID>30</ID><Seq>1833</Seq><TimeCreated>6/13/2011 5:09:12 AM</TimeCreated><Source>f:\dpmv3_rtm\private\product\tapebackup\dpswriter\vssfunctionality.cpp</Source><Line>815</Line><HasError>True</HasError></__System><DetailedCode>-2147212300</DetailedCode></DpmWriterEvent>
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MSDPM" />
    <EventID Qualifiers="0">4223</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-06-13T05:09:12.000000000Z" />
    <EventRecordID>68785</EventRecordID>
    <Channel>Application</Channel>
    <Computer>KEN-PROD-BS002.aarons.aaronrents.com</Computer>
    <Security />
</System>
<EventData>
    <Data>DPM writer was unable to snapshot the replica of KEN-PROD-VDB001\POSREPL1\model. This may be due to:
1) No valid recovery points present on the replica.
2) Failure of the last express full backup job for the datasource.
3) Failure while deleting the invalid incremental recovery points on the replica.
Problem Details:
<DpmWriterEvent><__System><ID>30</ID><Seq>1833</Seq><TimeCreated>6/13/2011 5:09:12 AM</TimeCreated><Source>f:\dpmv3_rtm\private\product\tapebackup\dpswriter\vssfunctionality.cpp</Source><Line>815</Line><HasError>True</HasError></__System><DetailedCode>-2147212300</DetailedCode></DpmWriterEvent>
</Data>
    <Binary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inary>
</EventData>
</Event>
Any help would be greatly appreciated!

Don't know if this helps or not, but I also noticed another peculiar issue that is derived from this problem. If I go to "Modify protection group", then expand the cluster, then expand all six nodes in the cluster, five of them show "All SQL Servers"
and allow me to expand the SQL Instance and show all databases; the one that is having a problem backing up, when I expand the node, doesn't even show that SQL exists on the node, when in fact, it does.
I would also like to add that the databases on this node that will not backup are running fine. They run hundreds of transactions daily so we know SQL itself is OK. Even though it is a busy SQL Server, there is plenty of available resources as
the SQL buffer and memory counters show the node is not under durress.

Protection Agent failure error during backup to tape with DPM 2010.

DPM TechNet Forum,
We are experiencing an intermittent error when backing up to tape using DPM 2010 (with latest QFE roll-up applied).
"The operation failed because of a protection agent failure. (ID 998 Details: The device is not connected (0x8007048F))"
Any idea what could be causing this error?
Thanks in advance,
Joe

Hi,
You can try to reproduce the problem outside of DPM using some external utilities. If you have more than one drive in the library, run the test against both drives simultaneously to simulate multiple backup jobs running. If you get an error
before the tape fills you can use net helpmsg errorcode to see what the error was.
Download the DPMerasetape.zip file from the following link and extract to c:\temp folder.
https://onedrive.live.com/?cid=b03306b628ab886f&id=B03306B628AB886F%21524&sc=documents
The utilities are not that user friendly, but here are the basics.
Always Stop DPMLA Service prior to running MCT.EXE Commands.
NET STOP DPMLA
C:\> mct-x64.exe -p
Opening changer \\.\Changer0
     ********** Changer Parameters **********
         Number of Transport Elements : 1
         Number of Storage Elements : 50
         Number of Cleaner Slots : 0
         Number of of IE Elements : 0
         Number of NumberDataTransferElements : 6
         Number of Doors : 0
         First Slot Number : 0
         First Drive Number : 0
         First Transport Number : 0
         First IEPort number : 0
         First Cleaner Slot Address : 0
         Magazine Size : 0
         Drive Clean Timeout : 600
Flags set for the changer :
         CHANGER_BAR_CODE_SCANNER_INSTALLED
         CHANGER_POSITION_TO_ELEMENT
         CHANGER_STORAGE_DRIVE
         CHANGER_STORAGE_SLOT
         CHANGER_DRIVE_CLEANING_REQUIRED
         CHANGER_VOLUME_IDENTIFICATION
         CHANGER_VOLUME_SEARCH
         CHANGER_SERIAL_NUMBER_VALID
Changer can move from Slot to :
                 Slot
                 Drive
Changer can move from Drive to :
                 Slot
                 Drive
Changer is Capable of positioning transport to Slot.
Changer is Capable of positioning transport to Drive.
C:\> mct-x64.exe -d
Opening changer \\.\Changer0
Product Data for Medium Changer device :
Vendor Id    : STK
Product Id   : L180
Revision     : 030
SerialNumber : 3077520000
For MCT utility we have the -m [MOVE] command to move media around inside the library.
-m [ElemType-T] Transport# [ElemType-Source] S_lot#/D_rive# [ElemType-Destination] S_lot#/D_rive#
Get / view command syntax for –m (move) command for changer 0
C:\>mct-x64 0 -m
Opening changer \\.\Changer0
MoveMedium : mct -m t N s\d N s\d N   [Where s/d means Slot or Drive and N is ZERO based].
Some Examples:
mct-x64 -m t 0 s 0 d 0    (Using transport-0, move media from slot-0 to drive-0)
mct-x64 -m t 0 d 0 s 0    (Using transport-0, move media from drive-0 to slot-0)
mct-x64 -m t 0 s 0 s 100 (Using transport-0, move media from slot-0 to slot-100)
mct-x64 -m t 0 d 0 d 1    (Using transport-0, move media from drive-0 to drive-1)
mct-x64 -m t 0 s 0 ie 0   (Using transport-0, move media from slot-0 to IEPort 0)
Once you move a tape into a drive, use mytape commands Loadtape, taperewind, locktape, Disable hardware compression, Set block size to 65536 (64K), writeforspanning.
You need the symbolic name for the tape drive you loaded media into - look in the DPM console by clicking the tape drive and look at the details for
\\.\tape########. use that in the following command.
Mytape.exe \\.\Tape2147483638
Status: Getting the handle for \\.\Tape2147483638...Success
TapeConsole_1.0>taperewind">\\.\Tape2147483638>TapeConsole_1.0>taperewind
Status: Rewinding Tape ...Success
TapeConsole_1.0>setdriveinfo">\\.\Tape2147483638>TapeConsole_1.0>setdriveinfo
Hardware error correction [y]-Enable / [n] Disable : y
Hardware data compression [y]-Enable / [n] Disable : N   (BE SURE TO DISABLE)
Data padding [y]-Enable / [n] Disable : n
Setmark reporting   [y]-Enable / [n] Disable : n
Number of bytes between the end-of-tape warning and the physical end of the tape: 0
Status: Setting Drive Information...Success
TapeConsole_1.0>writeforspanning">\\.\Tape2147483638>TapeConsole_1.0>writeforspanning
Status: Writing onto tape...Failed !!!
Error_ID reported: 1100                 (net helpmsg 1100
= The physical end of the tape has been reached.
Number of bytes written: 983040     (Ignore bytes written, we'll get physical tape position later)
Giving up
Time taken: 15788ms
TapeConsole_1.0>taperewind">\\.\Tape2147483638>TapeConsole_1.0>taperewind
Status: Rewinding Tape ...Success
REPEAT
TapeConsole_1.0>erasetape">\\.\Tape2147483638>TapeConsole_1.0>erasetape s
Short erase / Long Erase [s/l]:Status: Erasing the tape...Success
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Connection dropped between DPM and Agent during consistency check, following DPM 2012 SP1 to DPM 2012 R2

Recently I have updated a DPM 2012 SP1 standalone server to DPM 2012 R2. That it’s self was a challenge... Following the upgrade most of the protection groups required consistency checks. For some time I have been having problems performing these consistency
checks on remote servers over a 10Meg link.
On the DPM server I would kick off a ping to the remote host, then start a consistency check. Within a few seconds I would start to get dropped pings, and very large ping response times, 3000ms plus. Within 3 minutes the pings would time out completely and
no connections can be made to the remote server, RDP etc. However any other server on the network can connect to the remote client. Eventually the DPM jobs times out and sometime later the pings also return.
The resolution to this has taken some digging but this is what I have found. The DPM agent update does not seem to fully work and requires a reinstall. Here is my process:
Logon to remote client server
Install .net 4 (a raw install of the client requires this, may not be needed when done via DPM)
Via Add Remove Programs, remove DPM agent
Clean up Reg
Delete "HKLM\SOFTWARE\Microsoft\Microsoft Data Protection Manager"
Delete "HKLM\System\CurrentControlSet\Services\DPM**" (However this key is not there for me)
Back onto DPM Server
Modified protection groups as required to remove all instances of the client server
Remove Agent for client server
Install agent via DPM (watch for the glitch right at the end where it does a failed, then succeed…)
REBOOT client server
Add back into protection group
Consistency check kicked off automatically
This seems to have fixed the issue.

Hi,
The prerequisite required for DPM 2012 SP1 that must be installed is a re-rerelease of UR3 which is 4.1.3317.0 - please download and install the update specified.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Manual install of DPM 2012 SP1 protection Agent and how to automatically approve Microsoft Software License term ?

Hi All,
When installing manually protection agent DPM 2012 SP1 on new target computer, I get "Microsoft Software License terms" to accept...
Is there a way to automatically approve the license ? I try various commands like :
/quiet
/quiet /eula:yes
/quiet /AcceptEula:yes
Mike, if you're around any
suggestion is welcome :)
Stephane.
Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties. knowledge is valid only if it is shared by All.
My DPM blog Yet Another DPM Blog

Thks Geaux-Tigers,
it works like a charm :)
I also found the DPM technet link: http://technet.microsoft.com/en-us/library/jj650955.aspx
DpmAgentInstaller.exe [/q] [<DPM server name>] [/IAcceptEula]
Stephane
Please remember to click “Mark as Answer” on the post that helps you. This posting is provided "AS IS" with no warranties. knowledge is valid only if it is shared by All.
My DPM blog Yet Another DPM Blog

DPM 2012 Protection Agent Connection Failure

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