Dropped phone run a business all Apple products have to make an appointment to get a solution Disappointing service as either need a new screen or replacement not really technical experience needed Am I being unfair

Dropped phone have smashed screen  have Applecare 2 insurance so took into Apple store for either replacement or repair All prepared but not Apple I have to make an appointment next available appointment is Tuesday when Im working and not in town so now have to travel to appointment at Apple store in London
I get that if you have a technical issue you need to make appointment why can't Apple have an easily accessible service for cracked screen if people are covered

I believe his biggest grip here is not the cost of the replacement screen, but the need to make a Genius Bar appointment and not being able to be taken care of in a walk-in basis.
Unfortunately for the OP, not everyone in the Genius Bar is trained for screen replacement, and the technicians that are can be waiting on customers that have other issues. The ability to dedicate a single person for screen purposes does not make good business sense, for what would they be doing if there were no screens to repair. If you say to other technical diagnosis/repair, then if they were busy and someone came in, then they would have to wait, and you would be right back in the same place you are now, needing to make an appointment.

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