DSL connection drops and Support has no tech knowledge

I've been having connection issues for a long time (at LEAST since December)
The issue I'm having is that every hour or so speed drops to unusable (it takes several minutes to load a simple page). If I reboot the router - internet disappears completely ("internet" light is off, but DSL is on). If I reboot the router again, the internet is back on and the speed slow but usable (at least I can open Google in less than 10 minutes), but it drops again after about an hour, so I have to repeat the process again.
Support's favorite speedtest.net is either not loading at all due to slow speed, or in rare cases when I can break through the loading screen, shows me adequate speed, even if it just took me 5 minutes to load the speedtest.net page itself!
I contacted verizon support FOUR times by now.
First time the agent told me to replace my DSL cable, but that didn't help.
Second time I got disconnected from chat due to "connectivity issues" while I was talking about those exact issues.
Third time the agent told me that he's "testing my connection" and disappeared for 15 minutes, and when I asked him if he needed any additional information, he said that he's still "testing" and disappeared for 15 minutes again, and then the chat closed due to inactivity (rude...)
Fourth time the agent had a screen-sharing session with me, during which he deleted Internet Explorer browser history and ran a bunch of online speedtests, after which he concluded that the problem was resolved.
This shows me that the agents just mindlessly follow the algorithm given to them without assessing the problem, and have no technical knowledge whatsoever.
First, I JUST TOLD the agent that my low speed isn't constant, but drops about every hour. So how running a speedtest at one particular moment proves that there's no connection problem?
Second, I don't even use internet explorer (which the agent should've realized when I shared my screen because Google Chrome was open), so what is the point of deleting browsing history of a browser I don't even use?
And third, most importantly, how on Earth deleting browsing history from one browser can fix a problem that requires REBOOTING THE ROUTER TWO TIMES?!

Exact same issues here and with others I know! Verizon spits on us and says your bill is due!! We are trapped with no way out because Comcast is just as bad....

Similar Messages

All of a sudden, my ipod touch will only recognize/play purchased items. I then have to completely reset the ipod and re-sync. I've had to do this 6 times, and support has been no help.

All of a sudden, my ipod touch will only recognize/play purchased items. I then have to completely reset the ipod and re-sync. I've had to do this 6 times, and support has been no help.

So you also rebooted your router correct? Does the iPod still connect okay to other networks?
B-rock

Ongoing Broadband connection drops and slow speed ...

Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
The connection will randomly drop and re-establish, often at a much lower speed that it should be. I regularly get around 3 - 4MB download speed which is good for my area but often find that when it reconnections i get around 1MB. To resolve the issue i usually have to restart my hub (BT HH2) which then usually gets me back to the normal speed.
Luckily I do have a SamKnows box which shows this issue in a graphical form. Note how unstable the connection and speed seems to be! Surely it is not be like this?
http://i47.photobucket.com/albums/f168/damo-gti/bbconnectionissues.jpg
Current line status is below. Note i had the issue this morning which ended up with me restarting the Hub again.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:10:03
Downstream
4,318 Kbps
Upstream
1,085 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.1 dB
Line attenuation (Down/Up)
44.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
63722 / 5
CRC Errors (Down/Up)
43 / N/A
HEC Errors (Down/Up)
N/A / 6
Error Seconds (Local)
28
All line tests i have done come back clean and there is no noise on the line.
Any ideas please?

ok so i plugged my HH2 in to the test socket as suggested and today have found the connection to be more unstable than usual.... So around 45 minutes ago the connection drops and re-establishes and i get the below results:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:38:17
Downstream
760 Kbps
Upstream
1,027 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
33.0 dB / 8.2 dB
Line attenuation (Down/Up)
42.0 dB / 25.7 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
43
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
4 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
331
Hide Details
I then do a hard reboot to the hub and get the below when it comes back up:
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 0:06:04
Downstream
5,600 Kbps
Upstream
1,111 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.5 dB
Line attenuation (Down/Up)
43.5 dB / 25.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
77 / 0
CRC Errors (Down/Up)
8 / N/A
HEC Errors (Down/Up)
N/A / 9
Error Seconds (Local)
1
To me this is suggesting a problem with the line/BB connection, would this assumption be correct?

BT Wi-Fi connection drops and cannot be closed

I use BT Wi-Fi on a monthly subscription - 500 minutes for £6 a month, plus 12p a minute for any extra minutes.
Occasionally my connection drops, and I have to reconnect and login again, which I can do OK.
But when I check later how many minutes I used, via my online subscription info, it's clear that I end up with two connections running in parallel. The connection which dropped carries on as active in the background somewhere until it is eventually auto-disconnected (after 15 or 20 minutes ?) due to inactivity. So I lose those minutes each time this happens.
There is no way to close the dropped connection. Even if I log out of my new 2nd connection, it only closes that one, not the dropped one which I can't access.
Today this happened when I was at the end of my monthly allowance, so because I couldn't close the connection I've now gone around 30 minutes over my allowance, which will cost me £3.60.
Please can we have a way of closing all connections on a BT Wi-Fi account, to deal with this issue.
And a refund would be good, as I had no way of preventing my account going into the 12p a minute rate.

this is a customer help customer forum and your posts do not go to BT
have you tried the helpline 0800 022 33 22
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Wireless connection drops and doesn't reconnect (netcfg, wpa_actiond)

I use netcfg 2.5.4-1 and wpa_actiond 1.1-1, B43 driver (BCM4318 wireless card) with firmware.
$ uname -a
Linux vekta 2.6.32-ARCH #1 SMP PREEMPT Mon Mar 15 20:08:25 UTC 2010 i686 Mobile AMD Sempron(tm) Processor 3100+ AuthenticAMD GNU/Linux
Connecting works fine. I can connect using sudo netcfg <profile>, or it automatically connects me on startup.
However, after a few minutes (up to 15 at best, usually 3-5) the connection is dropped. dmesg prints:
"No probe response from AP <macaddress> after 500ms, disconnecting."
However, netcfg isn't notified of this event, and still thinks the profile is connected. So I have to use netcfg -r <profile> to reconnect. Isn't netcfg supposed to notice this connection drop and try to reconnect again automatically?
Also, is there any way to increase the 500ms threshold mentioned in the log? I don't think I ever had this problem when I first installed arch in november/december last year.
Thank you.

geniuz wrote:
Hey,
I'm having this sort of problem with my Broadcom wireless card, in my case however the connection seems to drop after a period of inactivity. What you have done might solve my problem. So exactly what modification have you made in netcfg ?
This is the patch I made;
diff --git a/src/globals b/src/globals
index 2d5cf19..dcffea3 100644
--- a/src/globals
+++ b/src/globals
@@ -15,7 +15,7 @@ SUBR_DIR="/usr/lib/network/"
HOOKS_DIR="${SUBR_DIR}/hooks/"
CONN_DIR="${SUBR_DIR}/connections/"
STATE_DIR="/var/run/network/"
+AUTOWIRELESS_DIR="/etc/rc.d/"
### Logging/Error reporting
diff --git a/wpa_actiond/netcfg-wpa_actiond-action b/wpa_actiond/netcfg-wpa_actiond-action
index 3547fef..324d990 100755
--- a/wpa_actiond/netcfg-wpa_actiond-action
+++ b/wpa_actiond/netcfg-wpa_actiond-action
@@ -42,7 +42,12 @@ case $action in
fi
set_profile down "$profile"
- LOST|REESTABLISHED)
+ LOST)
+ if ! "$AUTOWIRELESS_DIR/net-auto-wireless" restart; then
+ exit 1
+ fi
+ ;;
+ REESTABLISHED)
# Not handled.
exit 0

Verizon DSL connection drops over and over again

My DSL connection constantly drops and reconnects. It started over a week ago and has gotten worse. Today it in unbearable. The drops are random, sometimes I can stay connected for 30 minutes before it drops, othertimes I'm connected for less than 5 minutes before it goes out. I'm not talking about lost connection from a wireless device to the modem. The DSL and Internet lines go out and I lose my connection completely, for a few minutes while it reconnects. I've seen several people on this forum and others talk about the same issues. Is there any way that I can fix this or help diagnose the problem?
I've tried the normal stuff: restarted the computer, unplugging the modem for 30 seconds, checking the cables, I even replaced the phone line from the wall to the modem.
I have a Westell D90-327w15-06 reg. G modem/router.
Any information will be greatly appriciated.

Contact tech support and try to get them to run a noise margin test on your line. Most dropped DSL connections are caused by a marginal connection to the central station. I don't know what speed your line is provisioned for but in the case of a distance problem to the central station provisioning the line to a lower speed will provide a more reliable connection. Good Luck

Connection drops and then very slow speeds.

I don't know what's caused this. My broadband has been stable at 7Mb/s downstream for about 6 months now. But a few days ago my connection kept dropping randomly. Now it's stabilised but my speed is way down.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:08:37
Downstream
2,270 Kbps
Upstream
444 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 15.8 dB
Line attenuation (Down/Up)
53.7 dB / 31.3 dB
Output power (Down/Up)
6.4 dBm / 1.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
264 / 3455723
CRC Errors (Down/Up)
3 / 326272
HEC Errors (Down/Up)
1 / 0
Error Seconds (Local/Remote)
3 / 68422
I've done all the usual things with wiring everything up, changing filters and using the connection behind the faceplate. I've tried to run the test at speedtester.bt.com but I just get an error whenever I try. When I run the test at speedtest.net I get-
Ping: 44ms
Download 1.22Mbps
Upload 0.37Mbps
which is quite a bit slower than what the router says, but it feels even slower than that.
I'm not sure if this just needs a reset at the other end because of all the disconnections or if I've got a real problem but an help would be appriciated.

I finally got speedtester to work. I says the maximum my line can handle is 2000kbps but I used to get 7000. Does this look like a problem with the line?
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1581 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1581 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
2. Upstream Test: -provides background information.
Upload Speed
363 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 363 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

ITunes Charged me 9 times for 1 purchase and Support has not resolved it

iTunes charged me 9 times for a single transaction and I'm getting no where in getting it resolved.
Nov 21, 2005: Purchased Season 2 of Lost (videos) for $13.93
Nov 21-22 2005: Was charged over and over again, totaling 9 times for the single purchase
Nov 23: 2005: Initial contact to iTunes support; they tell me this is normal that small charges may be applied to your account as 'authorization requests' Of course, these weren't normal or small charges it was billing error that charged me 9 times for a single purchase.
After contacting them again to reiterate the fact that I was charged 9 times for the purchase, my mail is finally read and an acknowledgments is made that something went wrong. They tell me "We have investigated and resolved the issue you reported. Within 72 hours, you will receive a refund for the duplicate charges through your Paypal account, coming from the iTunes Music Store."
Nov 29 2005: I wait patiently beyond 72 hours for all the refunds to be put in place; some are completed but 2 charges still show. One at the time is valid, its the purchase I made. ** (Not valid today because the music shows as not payed for anymore) **
I contact Support on the 29th stating all of the refunds have not come in, they tell me there is nothing they can do and that I need to contact Paypal. "The best way to resolve this issue is to contact PayPal and advise them of the situation."
I talk to a senior person at Paypal and they tell me there is nothing they can do, that iTunes must issue the refund. Nice. Circles!
I write back again to iTunes Support stating that I had contact Paypal and they stated that there is nothing they can do regarding the refund, that Paypal needs to resolve the matter. iTunes writes back:
"We're sorry that you have experienced this problem with your PayPal account. Unfortunately, we will not be able to notify you when the matter is resolved. Our engineers are trying to correct the errors, and we hope to enable PayPal payment processing as soon as possible. We appreciate your patience."
OK, they at least acknowledge there is a problem (even if they are blaming it on Paypal) and that they are working on it.
Dec 05 2005: Follow up today to get a status as to when I will be refunded for their error, I get no update, only the following response:
"We apologize in the delays in processing this refund, and we thank you for your patience."
I follow up stating I would like the full amount refunded; it seems the original purchase is listed as not payed for so I can't even watch what I purchased! At this point I just
want to be refunded so I can cancel and delete my iTunes account.
Whats bad:
- Can't reject the charge on my cc since it will get rejected back to paypal, not iTunes/Apple (paypal will then likely just close my account and come after me for the money)
- Can't reject charges in paypal, they don't seem to do that
- iTunes/Apple support mails are incredibly canned responses and impersonal
- I'm at the mercy of iTunes/Apple in resolving this; there is no ETA for them to resolve this issue that they created.
- I've asked to be called regarding this matter and the requests have been ignored
Any advice to get this resolved would be appreciated. It is has been an incredibly frustrating experience; I don't much like the idea being forced to pay off a credit card charge for services that I have not actually received and which were charged to me in error.
Mac OS X (10.4.3)

This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro

Connection drops and other problems

I've given up with getting any sense from the Indian call centres so hoping for some enlightenment here!
I've had the unlimited total broadband package since April 2010 and have had trouble-free usage right up to about a month ago. Now the service is just awful and I'm getting the following problems:
Broadband connection drops sporadically. Some days it'll be fine and stable, but others it's flakey - for instance it's dropped 3 times today already. Sometimes I'll get an orange light on the BT hub, but at other times it's showing all blue, although the connection has gone. Sometimes resetting the hub fixes it for awhile and sometimes it doesn't and connection comes back all on its own. Today I've had to reset the hub twice already!
At times I'll have a connection, but only to certain types of traffic. For instance I find that I can quite often do peer-to-peer stuff such as instant message, but all web browsing times out.
Speeds bounce around all over the place. I'm in a rural area so speeds have never been stellar, but at times it'll suddenly start crawling and can take 10-15 seconds to load a simple page like google.co.uk
The biggest issue I have is that my local exchange has BT wholesale as the sole provider, so even if I move ISPs it'll still be the same service, but I'll just have a middle man to deal with. It's particularly frustrating as I work from home and my office is hundreds of miles away so I absolutely rely on a good broadband connection for my living!
Does anyone have any ideas on what these issues could be? Much thanks in advance.

The links:
Home Hub: http://192.168.1.254/index.cgi?active_page=9116 << it only works if you have a Home Hub 2.0+ and remember to type your password in!
Speedtest: Use this link http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 as it will also help you diagnose and give you a list of solutions afterwards, it does incorporate the http://www.speedtester.bt.com one though as well.
Regards Edd
Check your Line
BT Speedtester

Actiontec Mi424WR Rev. I versus Rev. D -- range and connection drops and speed

Hello. I'm trying to figure out why the Rev. I is so much worse than the Rev. D for range and maintaining persistent connections at 30'+ in my home (two-story, single family). I have two smart phones, one tablet and a Blu-ray player, all 802.11n capable. I used the Rev. D for a few years with not many Internet problems overall (wired or wireless). I recently I got two Rev. I routers -the first was replaced after malfunctioning and overheating- but they both exhibited the same range problem. The Rev. D can usually keep a connection to the far reaches of my home - an upstairs bathroom about 60' away (straight line) through four obstructions (walls and floor). In that bathroom the speed test was slow of course (~1.8 Mbps) but the connection persisted for several minutes without dropping and reconnecting to the router even once. But the Rev. I could not keep a consistent connection to the tablet in the kitchen at only 40' away through only 2 walls (around two bends). So I had to move the tablet a little closer within the kitchen - 30' away to stream video consistently well. On my cell phone at 30' away I had to turn off the auto network switch to 4G just to keep a persistent connection to the Rev. I. With the Rev. D I never had any dropped connection anywhere in the kitchen on the tablet or the phones. Here's what I've learned so far in my own tests and reading other people's experiences here and elsewhere on the web. Any additional insight would be helpful. -- I have read that the signal strength of the Rev. I was reduced for security concerns. I can verify with a Wi-Fi scanner app on my phone that the signal strength is about 2-3dB less (about half as strong) for the Rev. I starting at about 25' away. That shouldn't necessarily cause the connection to the Rev. I router to drop and reconnect so often after 40' of distance. Any ideas why the connection drops so easily and often? The signal strength at 0 distance (the antenna touching the phone) was about identical for both revisions. -- I have read that the Rev. I wireless mode should be in either performance (n only) or mixed (b/g/n) to maintain better connections but either setting made little difference. I have always kept the Rev. D router in mixed mode (b/g). From the antenna signal strength test above, I discovered only one antenna on the Rev. I router sends a signal so I doesn't seem like there is any beamforming being done in performance (n only) mode which is disappointing. Any idea why beamforming is not enabled? Is the second antenna even used on the Rev. I? -- I have read that the antennas are too small on the Rev. I and a bigger antenna will help. That part I know is false especially if the longer antenna's impedance doesn't match the router's antenna port. The "ideal" antenna length at 2.4GHz is about 2.5 inches and the Rev. I antenna looks that long. It seems inside the Rev. D antenna is a cable or some waveguide (the thicker, bottom 5" of the antenna) which might help reduce interference by moving the actual antenna portion of the Rev. D away from the router housing, the power cable and the data cables. -- Sitting 10 feet away from the router, I didn't notice any difference on speed tests. It was topping out at about 15-18Mbps for either router revision. So the whole point of having an 802.11n router for faster speed is moot. And at greater distances (40'+) I can't get a reliable connection so the Rev. D wins by default. If anyone has any ideas to make the Rev. I better I would like to try them. Verizon didn't want the Rev. D router back so I have both revisions to use. Thanks!

I finally got the Quantum Gateway router (FiOS-G1100 rev 1.03 firmware 0.17.52) and it works great on both 2.4GHz and 5GHz. In most areas of my home and on both bands I tested about 42 Mbps up/down using the Ookla speedtest app (my internet speed is 50/50 Mbps and I test about 58 Mbps using a wired connection). Previously with the Rev. D I was getting about 18 Mbps up/down in most areas of my home. In the farthest place in my home from the router (an upstairs bathroom) I get 22 Mbps up and 42 down which is impressive considering I was only getting 2Mbps with the Rev. D. The Quantum router has a similar signal strength profile as the old Rev D - about -18 dBm right near the router and about -70dBm to -80 dBm in the bathroom furthest from the router (55 feet straight line that goes up one floor and through three walls). I used the Wifi Analyzer app to see the signal strength. Not many of my neighbors have 5 GHz routers so there are still lots of free channels up there. I also noticed the Quantum router has a power setting so the power can be turned down if someone is in an apartment or condo. But for me the lots in my neighborhood are 1/2 acre so I'll leave the power setting at 100%. I like having good speed in the far reaches of my home without using a repeater or extender.

WRT54GL Connection drops and freezes

Hi,
I just recently purchased WRT54GL and I've been having an issue with it. Whenever I'm downloading (both regular download and progress download on you tube for e.g.), and I'm not browsing or active with internet explorer, it drops the connection, even worse, it freezes (idle) for sometime and back in a very low speed. Sometimes it doesn't come back up until I open an IE. It causes the downloads to fail every single time! I opened the Local Area Connection and i guessed it right, it does drop and stop so very often.
I tricked it with going "forward" and "back" on my IE to browse between two websites just to keep the connection "alive" so that the download doesn't get disconnected. I checked connecting my modem directly to the computer without the router and it worked great.
I have Comcast and Vonage connection.
if someone could help, I would very much appreciate it.
Thanks all, :-)

Your router needs to be Upgraded, Download the Firmware from here ,
Follow these steps to upgrade the firmware on the device: -
Open an Internet Explorer browser page.In the address bar type - 192.168.1.1
Leave the username blank & in password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...Check if this works for you...

Westell Model 327W DSL connection in and out today about every 10 minutes

Anyone else in Eastern MA having the same problem today?

Yes, still having service problems this morning. Losing and regaining my DSL connection about every 5 to 10 minutes. Very discouraging. Can't do anything unless I time it perfectly to fit in between the constant ups and downs. I tried to notify Verizon of the problem by phone yesterday, but no luck with their robotic phone system.

Connection drops and change of IP address

Hi guys,
I've been having trouble with my broadband for some time. There is no issue with the speed, but my connection often drops, and as you can imagine this can be very annoying whilst gaming! There's nothing more annoying than being disconnected from a game of fifa (especially when winning!).
These connection drops happen almost every time the phone rings, and at other times seem completely random. Sometimes the phone will ring and the internet will not disconnect but most of the time it will. I've contacted BT and they advised me to change the filters, which I did with no result. So I contacted them again and they have arranged for a new router to be sent out.
Also I have noticed that my IP address changes every time I am disconnected, which causes problems with games which recognize the device you are playing on (namely RS and Gwars 2). This means I have to go into my email to verify my login every time I get a disconnect :/
So is there anything that I might be doing wrong on my end? Is there any way I can fix this?

Thanks here's the info
Connection information
Line state   Connected
Connection time   0 days, 0:52:21
Downstream   4,210 Kbps
Upstream   714 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   4.5 dB / 1.3 dB
Line attenuation (Down/Up)   57.5 dB / 32.3 dB
Output power (Down/Up)   19.0 dBm / 12.2 dBm
Loss of Framing (Local)   12
Loss of Signal (Local)   1
Loss of Power (Local)   0
FEC Errors (Down/Up)   79685 / 1133
CRC Errors (Down/Up)   77 / N/A
HEC Errors (Down/Up)   N/A / 598099
Error Seconds (Local)   894
Speed Tester Results
Download speed: 3.47Mbps
Max achievable speed: 4Mbps
Acceptable range: 1.2-4Mbps
IP profile: 3.71Mbps
Upload speed: 0.56Mbps
Max achievable speed: 0.83Mbps
IP profile: 0.83Mbps
Quiet line test was fine. No crackling or hissing noises.
Master socket is the old one with the entry point in the centre. Hope this helps.

RE1000 Connection dropped and SSID visible

Hi to all, I've two big problem with the extender in object, the first one is the wifi connection dropped, tested with 2 mac and 2 iphone, this is very boring because every 2-3 the devices are offline. The second problem is that I can't hide the SSID while with my router I can. What should I do?
Some specs.
Router: Linksys/Cisco X2000
wifi: mode = mixed
channel amp = Auto (20 o 40 MHz)
channel = standard
SSID tranmission = hide
protection mode = WPA2 Personal
firmware v = 2.0.01
Extender: RE1000
Automatic configuration DHCP
Wifi = manual
firmware v = 1.0.02

To resolve intermittent wireless connection, you need to perform the following:
i. Reducing Wireless Interference
ii. Customizing Wireless Settings of the ADSL Gateway
iii. Checking the Placement of the ADSL gateway
Here is the link for solving the problem if the connection is dropping: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=95fb621ead264dda8c438f655f710630_4261.xml&pid=80&r...
Second, there is no such feature in RE1000 which can disable the broadcast of the SSID.

Ever since I installed Lion my internet connection comes and goes, has anyone else had the same experience. have rung Apple Care and they have reset my connection but it is still happening

ever since I installed Lion my internet connection comes and goes....have reported this to Apple Care who have helped me reset my connection but it is still happening...cant believe it is a fault of the ISP as my Iphone does not have this problem, nor does my PC laptop...is this a fault in the new system?

Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue!

DSL connection drops and Support has no tech knowledge

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