DTAEngine.exe, Exception code: 0xc0000374, dll, version: 6.2.9200.16912

Hi,
I encounter an exception below during tuning, Is there tool to fix this?
Faulting application name: DTAEngine.exe, version: 2011.110.2100.60, time stamp: 0x4f35e343
Faulting module name: ntdll.dll, version: 6.2.9200.16912, time
stamp: 0x53645e25
Exception code: 0xc0000374
Fault offset: 0x000daacc
Faulting process id: 0x26c4
Faulting application start time: 0x01cfa1dae9b2491c
Faulting application path: C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\DTAEngine.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 27c60d6d-0dce-11e4-93f9-000c292177e4
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Application Error
Date: 7/17/2014 9:19:41 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WIN-O85VOVR17NV
Description:
Faulting application name: DTAEngine.exe, version: 2011.110.2100.60, time stamp: 0x4f35e343
Faulting module name: ntdll.dll, version: 6.2.9200.16912, time stamp: 0x53645e25
Exception code: 0xc0000374
Fault offset: 0x000daacc
Faulting process id: 0x26c4
Faulting application start time: 0x01cfa1dae9b2491c
Faulting application path: C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\DTAEngine.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 27c60d6d-0dce-11e4-93f9-000c292177e4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="xx">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-17T16:19:41.000000000Z" />
<EventRecordID>15608</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-O85VOVR17NV</Computer>
<Security />
</System>
<EventData>
<Data>DTAEngine.exe</Data>
<Data>2011.110.2100.60</Data>
<Data>4f35e343</Data>
<Data>ntdll.dll</Data>
<Data>6.2.9200.16912</Data>
<Data>53645e25</Data>
<Data>c0000374</Data>
<Data>000daacc</Data>
<Data>26c4</Data>
<Data>01cfa1dae9b2491c</Data>
<Data>C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\DTAEngine.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>27c60d6d-0dce-11e4-93f9-000c292177e4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I'm going to move this to the correct forum so it can get proper attention, this is not part of SSDT.
Thanks!
Jill

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Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c

We are having somewhat regular crashes (every couple of weeks) of RDS. Our analysis shows heap corruption. RAM tests okay.
Log Name: Application
Source: Application Error
Date: 4/17/2015 2:37:50 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: APPSERVER.ourdomain.local
Description:
Faulting application name: svchost.exe_TermService, version: 6.2.9200.16420, time stamp: 0x505a9a4e
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
Exception code: 0xc0000005
Fault offset: 0x0000000000006ff5
Faulting process id: 0x250
Faulting application start time: 0x01d07834faefc615
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Windows\SYSTEM32
tdll.dll
Report Id: fea9607e-e549-11e4-940f-00155d0c0502
Log Name: Application
Source: Windows Error Reporting
Date: 4/17/2015 2:38:07 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: APPSERVER.ourdomain.local
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: svchost.exe_TermService
P2: 6.2.9200.16420
P3: 505a9a4e
P4: ntdll.dll
P5: 6.2.9200.17046
P6: 53b4864c
P7: c0000005
P8: 0000000000006ff5
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: fea9607e-e549-11e4-940f-00155d0c0502
Report Status: 0
Hashed bucket:
- These events indicated that program(svchost.exe_TermService) stopped unexpectedly. Which causes the issue with the remote session.
- For further investigation checked the AppCrash dump file on the server and found below error:
PROCESS_NAME: svchost.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fb7c3f6ff5 (ntdll!RtlpHeapFindListLookupEntry+0x0000000000000129)
ExceptionCode: c0000005 (Access violation)
PRIMARY_PROBLEM_CLASS: HEAP_CORRUPTION
BUGCHECK_STR: APPLICATION_FAULT_HEAP_CORRUPTION_HEAP_CORRUPTION_INVALID_POINTER_READ_CONTEXT_MISMATCH.
Any ideas?

Hi Rick,
Firstly, please try to fully patch the terminal server, and disable third party software if there’s any installed.
If the issue persists, please check whether KB2984976 is installed, if yes, please remove it.
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]

Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005

Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.

Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.

Application crashes in Windows 7 64bit made in Labview 2010 sp1 f2 with Fault module name%3A lvrt.dll%2C version 10.0.0.4033 and exception code c0000005

I build an application exe and then its installer along with run time environment.
The installers instals the application correctly but when I try to execute the application, I get an error that application has crashed and Windows must close it down or search for solutions online with this additional information for the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: AGMS.exe
Application Version: 1.3.0.0
Application Timestamp: 4c24e8f5
Fault Module Name: lvrt.dll
Fault Module Version: 10.0.0.4033
Fault Module Timestamp: 4c9273f4
Exception Code: c0000005
Exception Offset: 00005310
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am using labview 2010 sp1 32 bit on a 64-bit machine, with the following specs
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L502X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8106MB RAM
Page File: 3457MB used, 12753MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
The exe /application runs fine on my PC but when I try to run it on another PC it crashes. The other PC has similar specs as given below
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: HuronRiver Platform
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3-2330M CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4010MB RAM
Page File: 1359MB used, 6658MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
I tried another machine, 64 bit of course, as I want to deploy my application on a 64bit PC, but still got the same problem.
This other machine was from HP, iCore 3 (4 CPUs) 2.2GHz, 4GB RAM and running Windows Professional 64 bit.
Now as I see it, it could be a Run-time environment mis-match error.
For this I tried installing a 64 bit LVRTE from NI, but still no sucess.
I checked DEP, for all 3 PCs and it was set to the following
Turn on DEP for essential Windows programs and services only (first option).
I am confused. I can not find a solution for this and it is really frustrating.

But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.

Itunes.exe disappears in Win7, Exception code: 0xc0000005, Faulting module name: es.dl

On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode). I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses. I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
http://support.apple.com/kb/HT1923
The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
Log Name:      Application
Source:        MsiInstaller
Date:          7/31/2014 6:07:11 PM
Event ID:      1039
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Owner-PC\Owner
Computer:      Owner-PC
Description:
Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
Log Name:      Application
Source:        Application Error
Date:          7/31/2014 6:09:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
Exception code: 0xc0000005
Fault offset: 0x00006ef9
Faulting process id: 0x1aac
Faulting application start time: 0x01cfad253d3a5a2a
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\windows\system32\es.dll
Log Name:      Application
Source:        Windows Error Reporting
Date:          7/31/2014 6:09:33 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Fault bucket 378197881, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.3.0.54
P3: 53bc1265
P4: es.dll
P5: 2001.12.8530.16385
P6: 4a5bda4e
P7: c0000005
P8: 00006ef9
P9:
P10:
Do these indicate any fix that i have not already tried above?

On a Windows 7 Pro SP1 Toshiba Satellite A505 64bit laptop, when I run Itunes, no windows ever appears. If I watch Task Manager, "itunes.exe *32" appears briefly then disappears.
I ended ipodservice.exe, no diff. Started Itunes in Itunes safemode, no diff (in Windows normal mode OR windows safe mode). I tried creating another user - same issue. I tried disabling the antivirus. I scanned for viruses. I uninstalled ALL the apple software and removed ALL the apple related folders (incl bonjour, apple blah, quicktimes, itunes, etc), as per
http://support.apple.com/kb/HT1923
The problem persisted. After the most recent removal / reinstall,I went to event viewer > applications and found the following items. I didn't find anything online relating to es.dll and itunes.
Log Name:      Application
Source:        MsiInstaller
Date:          7/31/2014 6:07:11 PM
Event ID:      1039
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Owner-PC\Owner
Computer:      Owner-PC
Description:
Product: iTunes. The application tried to modify a protected Windows registry key \CLSID\{44EC053A-400F-11D0-9DCD-00A0C90391D3}\ProgID.
Log Name:      Application
Source:        Application Error
Date:          7/31/2014 6:09:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Faulting application name: iTunes.exe, version: 11.3.0.54, time stamp: 0x53bc1265
Faulting module name: es.dll, version: 2001.12.8530.16385, time stamp: 0x4a5bda4e
Exception code: 0xc0000005
Fault offset: 0x00006ef9
Faulting process id: 0x1aac
Faulting application start time: 0x01cfad253d3a5a2a
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\windows\system32\es.dll
Log Name:      Application
Source:        Windows Error Reporting
Date:          7/31/2014 6:09:33 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Owner-PC
Description:
Fault bucket 378197881, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.3.0.54
P3: 53bc1265
P4: es.dll
P5: 2001.12.8530.16385
P6: 4a5bda4e
P7: c0000005
P8: 00006ef9
P9:
P10:
Do these indicate any fix that i have not already tried above?

Outlook 2013 crashing when sending email Exception code 0xc0000602 MSO.dll error

Two are three times a week Outlook crashes when sending email with the following error
Log Name:      Application
Source:        Application Error
Date:          15/01/2015 10:00:58
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ********.***.local
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4667.1000, time stamp: 0x543d3698
Faulting module name: mso.dll, version: 15.0.4675.1002, time stamp: 0x5474349b
Exception code: 0xc0000602
Fault offset: 0x011b1687
Faulting process id: 0x11dc
Faulting application start time: 0x01d030a6e4aa1ee7
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: 66ad29a2-9c9d-11e4-b53c-082e5f1727fc
Event Xml:
<Event xmlns
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-15T10:00:58.000000000Z" />
    <EventRecordID>10015</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Events-HP8200.ICI.local</Computer>
    <Security />
</System>
<EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4667.1000</Data>
    <Data>543d3698</Data>
    <Data>mso.dll</Data>
    <Data>15.0.4675.1002</Data>
    <Data>5474349b</Data>
    <Data>c0000602</Data>
    <Data>011b1687</Data>
    <Data>11dc</Data>
    <Data>01d030a6e4aa1ee7</Data>
    <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
    <Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll</Data>
    <Data>66ad29a2-9c9d-11e4-b53c-082e5f1727fc</Data>
</EventData>
</Event>
Any clues on a fix?

Hi,
Thanks for your question.
This issue might occurs due to lots of reasons. Do you have a virus scanner installed which integrates itself with Outlook? If yes, please try to disable it, and then try again. You might opt to uninstall the virus scanner temporarily to make
sure it will not interfere the testing.
Also, lots of Office crash issues are caused by third-party add-ins. You might want to have a check and see if you have any integrated with your Outlook client which might cause the issue.
Since the issue occurs randomly ("Two are three times a week"), Office
Safe Mode will not be effective here, just manually disable all third-party add-ins in Outlook FILE>Options>Ass-Ins, use outlook for a period of time, then verify result.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

The app cannot be tested for compliance . The application failed to launch, Fault Module Name = msvcr120_app.dll, Exception Code = c0000409

Hi there,
I failed to submit my 8.1 game app to Windows Store. As the Windows Store App Review Test report says, it crashed and failed to launch. My package is x86. I have tested my app on all my devices, Windows 8.1 Pro/Core x86/x64,
PC and Surface Pro 2. It run very well. I have not idea how to reproduce and resolve this. The following is part of the Report.wer. I have spent 2 days on this problem, no clue at all. Please give some help. Thanks in advance.
Sig[4].Name=Fault Module Name
Sig[4].Value=msvcr120_app.dll
Sig[5].Name=Fault Module Version
Sig[5].Value=12.0.21005.1
Sig[6].Name=Fault Module Timestamp
Sig[6].Value=524f7cdd
Sig[7].Name=Exception Offset
Sig[7].Value=00080659
Sig[8].Name=Exception Code
Sig[8].Value=c0000409
Sig[9].Name=Exception Data
Sig[9].Value=00000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48

Try going to http://support.apple.com/kb/DL1580 and installing the update manually. May fix the issues mentioned.
Chris

Outlook 2013 keeps crashing. (mso.dll Exception code: 0xc0000005)

Outlook 2013 is crashing for a lot of my users and myself included. Looking at the event viewer, it is crashing iwth mso.dll with Exception code: 0xc0000005. It usually happens overnight. I'd leave for the day and when I get in in the morning, outlook
has crashed. I have tried manually disabling all add-ins but that did not help. Then I ran outlook in safe mode but still the same crash. I have deleted the mso.dll to have outlook reinstall it but that didn't help. I see that other people have the same issue
but still no resolution (http://social.technet.microsoft.com/Forums/office/en-US/eedc120d-de4b-4236-a114-2492f3041e04/ms-outlook-2013-keeps-crashing?forum=officeitpro and http://social.technet.microsoft.com/Forums/office/en-US/0ee701d1-b341-4448-878a-1a26618262c1/microsoft-outlook-2013-has-stopped-working-and-crashes-everytime?forum=outlook )
anyone have any new input?

Hello again dom8925,
When all else is tried to no avail, can you do an offline virus scan on any of the problematic computers? Here's how:
1. Check if the computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan. Let it run overnight or till finished.
Best regards George
I've tried that with no success. Plus it can happen on a brand new freshly installed environment. Only thing that remedies the situation was disabling all Outlook GPOs on a test user and test pc.

Faulting application Photoshop.exe, version 9.0.2.0, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001bd02

Hi,
I have Photoshop CS2 9.0 version installed on my PC with patch 9.02. I have a VB application which runs certain action files on EPS/TIF images using Photoshop typelibrary.tlb.The issue is that the VB application hangs when Photoshop crashes with the following error:
"Faulting application Photoshop.exe, version 9.0.2.0, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001bd02"
I also get several other errors when i call Photoshop in my VB application. Those are as mentioned below:
1. The referenced memory could not be read.
2. The remote server machine does not exist or not available.
There is no particular pattern for above mentioned errors. I could not find any help in any of the forums.
I have attached the screenshot of these errors.
Pls advice.
Thanks in advance,
Shobha Patil

I to have been getting this error, randomly when I exit the program. Not sure what to make of it google has come up empty for me.

Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message:
The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll
I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.
Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

kernel32.dll 5.1.2600.3119 looks like a Windows XP version.
A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3
If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.
You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab.
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

Itunes.exe crashes exception code c0000005

I moved a .mp4 movie to iTunes in anticipation of updating an iPad. When I tried to play the movie in iTunes, it crashes with an exception code c0000005. I have already moved many movies to iTunes and watched them without a problem.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
-Griff W.

Application Error - Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385

Hi,
we have one Visual C++ application and this application also using few external dlls. while exiting from application, getting following error. This
is happened in Windows 7.
Please help us to resolve this issue.
Log Name:
Application
Source:
Application Error
Date:
28/07/2010 11:44:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
CRIWKS12.crillylaw.local
Description:
Faulting application name: WinTest.exe, version: 2.7.1.0, time stamp: 0x4b78d5b8
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaae
Exception code: 0x0eedfade
Fault offset: 0x00009617
Faulting process id: 0x10b8
Faulting application start time: 0x01cb2df647dfd847
Faulting application path: C:\Program Files\xxx\xxx\xxx\ WinTest.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: a17377fd-99e9-11df-8941-90fba60d7539
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-07-28T01:44:16.000000000Z" />
<EventRecordID>3773</EventRecordID>
<Channel>Application</Channel>
<Computer>CRIWKS12.crillylaw.local</Computer>
<Security />
</System>
<EventData>
<Data> WinTest.exe</Data>
<Data>2.7.1.0</Data>
<Data>4b78d5b8</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdaae</Data>
<Data>0eedfade</Data>
<Data>00009617</Data>
<Data>10b8</Data>
<Data>01cb2df647dfd847</Data>
<Data>C:\Program Files\xxx\xxx\xxx\ WinTest.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>a17377fd-99e9-11df-8941-90fba60d7539</Data>
</EventData>
</Event>
PS. I apologise for not being able to provide the application's name.

Hi Jesse ,
I am pasting the entire module where the code fails:
/// <summary>
/// Pool the job execution status
/// </summary>
private void PoolJobExecutionStatus()
int waitIndex = 0;
while (true)
try
lock (this.lockingObject)
this.ReOpenRegistryConnection();
currentJob = SR.Job.Load(this.currentJobId, this.poolingConnection);
JobStatusEventArgs jobStatusArg = (currentJob.Status == SR.JobStatus.Aborted) ?
new JobStatusEventArgs(currentJob.Name, currentJob.Status, currentJob.ErrorMessage) :
new JobStatusEventArgs(currentJob.Name, currentJob.Status);
this.dispatcher.BeginInvoke(new EventHandler<JobStatusEventArgs>(RaiseUpdateStatus), DispatcherPriority.Normal, new object[] { this, jobStatusArg });
if (currentJob.Status == JobStatus.Aborted || currentJob.Status == JobStatus.Completed)
this.PoolJobThread.Abort();
break;
catch (ThreadAbortException)
catch (ConnectionFailure ex)
TridentErrorHandler.HandleUIException(ex);
// If reconnection fails more than the max reconnection value then exit.
if (this.connectionAttempts >= this.maxConnectionAttempts)
break;
this.connectionAttempts++;
catch (BackendStorageException ex)
TridentErrorHandler.HandleUIException(ex);
// If reconnection fails 5 times then exit.
if (this.connectionAttempts >= this.maxConnectionAttempts)
break;
this.connectionAttempts++;
catch (Exception ex)
TridentErrorHandler.HandleUIException(ex);
break;
try
Thread.Sleep(500);
// If job is in waiting state, every 3 min show the user retry message.
// (waitIndex == 360) Specifes 3 min.
if (currentJob.Status == JobStatus.Waiting && waitIndex == 360)
waitIndex = 0;
JobStatusEventArgs jobStatusArg = new JobStatusEventArgs(this.currentJob.Name, this.currentJob.Status, TridentResourceManager.GetString("JobTerminatedByUserMessage"));
this.dispatcher.BeginInvoke(new EventHandler<JobStatusEventArgs>(RaiseUpdateStatus), DispatcherPriority.Normal, new object[] { this, jobStatusArg });
catch (Exception ex)
TridentErrorHandler.HandleUIException(ex);
waitIndex++;
public void StartDataProductService(Guid jobId, Connection poolConnection)
this.currentJobId = jobId;
this.poolingConnection = poolConnection;
this.ClearTempData();
this.HaltService();
this.PoolJobThread = new Thread(this.PoolJobExecutionStatus);
this.PoolJobThread.Start();
Hope this helps
Regards,
Rahul

Faulting module name: cslibu-3-0.dll, version: 13.0.9.1312

I developed a C# (Visual Studio) application in .NET Framework 4.0 in conjunction with SAP Crystal Reports Support Pack 9 msi
The target platform on which reports creating problem is Windows 7 32-bit
When I generate a report it is generating perfectly but when I try to generate the report again, the application crashes and the following error is logged in the Event Viewer:
Faulting application name: TrackingApp.exe, version: 1.0.0.0, time stamp: 0x537a1687
Faulting module name: cslibu-3-0.dll, version: 13.0.9.1312, time stamp: 0x53393fe8
Exception code: 0xc0000005
Fault offset: 0x00039a28
Faulting process id: 0xf00
Faulting application start time: 0x01cf7376d8df092d
Faulting application path: C:\Program Files\Tracking System\Tracking System\TrackingApp.exe
Faulting module path: C:\Program Files\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll
Report Id: 24b4faea-df6a-11e3-8422-d067e51beb2a
What should be the possible error. My report generation code is written in try catch block but it did not generate any exception but
crashes my application
Thanks in anticipation
Regards
Adeel Arshad

Hi Adeel,
Need more info.
- What do you mean by generate the report? view, print, export?
- Does this happen with single, a few or all reports?
- If the issue is with some reports, what is different ion these reports as compare to other reports?
- If all reports, could you reproduce the issue with a blank report? and with a report which has a single DB field?
- Bhushan
Senior Engineer
SAP Active Global Support
Follow us on Twitter
Got Enhancement ideas? Try the SAP Idea Place
Getting started and moving ahead with Crystal Reports .NET applications.

Outlook 2010 Crashes After Opening During Send/Receive with a c0000005 Exception Code

Ok, I'm stumped! As soon as the user opens and loads Outlook, when it starts to do the send/receive, Outlook crashes. Here's a list of what I have tried along with the details that Windows
provided:
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             OUTLOOK.EXE
Application Version:                           14.0.6117.5001
Application Timestamp:                     4f3e2d20
Fault Module Name:                          mso.dll
Fault Module Version:                        14.0.6112.5000
Fault Module Timestamp:                  4e9b27af
Exception Code:
c0000005
Exception Offset:
0063a12a
OS Version:
6.1.7601.2.1.0.256.48
Locale ID:
1033
Exception Code:
0xc0000005
Fault offset:
0x0063a12a
Fault process id:
0x15a8
Faulting module path: C:\\Program Files (x86)\Common Files\Microsoft Shared\office 14\mso.dll
Additional information about the problem:
LCID:
1033
skulcid:
1033
I have:
Disabled add-ons
Tried Outlook in safe mode but still crashes
Uninstalled and reinstalled Outlook
Ran scanpst.exe
I have even installed this mailbox profile on a different computer that had a functioning Outlook profile on it, and it now causes the same issue after syncing from the Microsoft
Exchange server.
So, I logged into the Microsoft Portal online and checked for any emails that did not download from the webmail app to the Outlook box in case there was a corrupted email.
Any help or suggestions would be greatly appreciated.
Many Thanks!

Hi,
Since the Faulting module is mso.dll, please browse to:
C:\\Program Files (x86)\Common Files\Microsoft Shared\office 14.
Find mso.dll and rename it to mso.old. Then go to Control Panel -> Programs and Features to repair Office, a new mso.dll should be generated, open Outlook to check if the issue is fixed.
As you mentioned the issue persists on another machine with the same mailbox, I suggest you use the tool MFCMAPI to see if there's any items stuck in the mailbox.
To download the tool:
http://mfcmapi.codeplex.com/releases/view/127629
Open the mailbox with the tool, then go to QuickStart -> Open Folder -> Inbox, check if there's anything stuck there which doesn't sync to Outlook. I suggest you order the items by size, since large items are more likely to be stuck.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 crashes on forwards and replies - Process ID: 1214 and Exception code: 0xc0000005

outlook 2013, installed on Windows 7, email server is Exchange 2007.
user complains that often when he forwards, sometimes when he replies, outlook crashes on him.
here are the steps I have taken:
tried short and long repair of Office, no change.
tried a system restore going back 2 weeks in case it was a windows update, no change.
uninstalled Office, then reinstalled office, no change.
deleted his profile, then recreated his profile, no change.
user states that it happens most often when he forwards an email, and not any particular email, just random ones.
below is errors from event viewer:
The program outlook.exe version 15.0.4535.1508 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1214
Start Time: 01cec8d2c976b49a
Termination Time: 47
Application Path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Report Id: def82e71-34c9-11e3-91b2-a45d3616a6b8
Faulting application name: outlook.exe, version: 15.0.4535.1508, time stamp: 0x52327cfa
Faulting module name: olmapi32.dll, version: 15.0.4535.1504, time stamp: 0x520a0b6e
Exception code: 0xc0000005
Fault offset: 0x0009fc64
Faulting process id: 0x990
Faulting application start time: 0x01cec86e9cd6957b
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\olmapi32.dll
Report Id: 2d6a8d66-3462-11e3-97d2-a45d3616a6b8

Hi,
How is everything going?
Have you tried Scanpst? Please let me know the result.
In addition, which profile did you delete and recreate? Please try to delete the mail profile and recreate a new one with a different name to test this issue. Some people seems resolved
this issue with this method. See:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-crashes-when-i-try-an-send-a-email/85daf7d9-637a-4ba1-8c45-f1202bdb1ae0
To create a new mail profile, please refer:
http://support.microsoft.com/kb/829918
Hope this helps.
Thanks,
Steve Fan
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

DTAEngine.exe, Exception code: 0xc0000374, dll, version: 6.2.9200.16912

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