Duration for email response

Hi,
Where can I define the duration (days) within which an incoming email should be responded? For example, if I'm receiving an email in my Agent Inbox today so it will show Creation date a today (01/30/09).
Where can I define the number of days (ex: 2 days)until due so that it shows up due date as 02/01/09 in the due date column in Agent Inbox?
Thanks,

Hi,
I am sorry Deepali I misunderstood. You have to define this under
IMG -> CRM -> Interaction Center WebClient -> agent Inbox -> Map Item Attributes to Inbox Attributes -> Define Advance Warning for Due date.
However, please note that the shown date in the column u201CDueu201D reflects the u201CDue
Dateu201D which is determined and used from the Sales Reporting Framework - the tool used internally to select business transactions. This u201CDue Dateu201D is relevant, when you use the search criterion u201CSearch for Date <Due Date>u201D and the sorting criterion u201CSort by <Due Date>u201D. You canu2019t manipulate this date via inbox customizing.
The u201CDue Dateu201D representation in form of the traffic light is defined in the IMG Activity u201CDefine Advanced Warning for Due Dateu201D.
If both the above dates do not match you will have to do some coding to ensure that they match.
Regards,
Deepak

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